Samsung ProXpress C401 series User manual

User Guide
C401x series
Basic
This guide provides information concerning the installation, basic
operation and troubleshooting on Windows.
Advanced
This guide provides information about installation, advanced
configuration, operation and troubleshooting on various OS environments.
Some features may not be available depending on models or countries.

2
Basic
Introduction Features by model 5
Useful to know 6
About this user guide 7
Safety information 8
Machine overview 15
Control panel overview 18
Turning on the machine 20
Installing the software 21
Menu Overview and
Basic Setup
Menu overview 25
Machine’s basic settings 28
Media and tray 29
Basic printing 40
Using USB memory device 46
Maintenance Ordering supplies and accessories 49
Available supplies 50
Available accessories 51
Available maintenance parts 52
Storing the toner cartridge 53
Redistributing toner 55
Replacing the toner cartridge 57
Replacing the waste toner container 59
Installing accessories 61
Monitoring the supplies life 63
Setting the toner low alert 64
Cleaning the machine 65
Tips for moving & storing your machine 68
Troubleshooting Tips for avoiding paper jams 70
Clearing paper jams 71
Understanding the status LED 78
Understanding display messages 80
Paper feeding problems 87
Power and cable connecting problems 88
Printing problems 89
Printing quality problems 92
Operating system problems 98
Wireless network problems 99

3
Appendix Specifications 104
Regulatory information 111
Copyright 122

Introduction
This chapter provides information you need to know before using the machine.
• Features by model 5
• Useful to know 6
• About this user guide 7
• Safety information 8
• Machine overview 15
• Control panel overview 18
• Turning on the machine 20
• Installing the software 21

Features by model | 5
Features by model
Some features and optional goods may not be available depending on model or country.
(●: supported, ○: optional, Blank: Not supported)
Features C401x series
Hi-Speed USB 2.0 ●
Network Interface Ethernet 10/100/1000 Base TX wired
LAN ●
Network Interface 802.11b/g/n wireless LANa
a.Depending on your country, wireless LAN card may not be available. For some countries, only 802.11 b/g
can be applied. Contact your local Samsung dealer or the retailer where you bought your machine.
○
NFC (Near Field Communication) ○
Google Cloud Print™●
Samsung Cloud Print ●
PrinterOn ●
Mopria ●
Eco printing ●
Duplex (2-sided) printing ●
USB memory interface ●
Optional tray (Tray2, Tray3, Tray4) ○
Stand ○

Useful to know | 6
Useful to know
The machine does not print.
• Open the print queue list and remove the document from the list (see "Canceling a print job"
on page 41).
• Remove the driver and install it again (see "Installing the software" on page 21).
• Select your machine as your default machine in your Windows (see "Setting your machine as
a default machine" on page 182).
Where can I purchase accessories or supplies?
• Inquire at a Samsung distributor or your retailer.
• Visit www.samsung.com/supplies. Select your country/region to view product service
information.
The status LED flashes or remains constantly on.
• Turn the product off and on again.
• Check the meanings of LED indications in this manual and troubleshoot accordingly (see
"Understanding the status LED" on page 78).
A paper jam has occurred.
• Open and close the door (see "Front view" on page 16).
• Check the instructions on removing jammed paper in this manual and troubleshoot
accordingly (see "Clearing paper jams" on page 71).
Printouts are blurry.
• The toner level might be low or uneven. Shake the toner cartridge (see "Redistributing toner"
on page 55).
• Try a different print resolution setting (see "Opening printing preferences" on page 41).
• Replace the toner cartridge (see "Replacing the toner cartridge" on page 57).
Where can I download the machine’s driver?
• You can get help, support application, machine drivers, manuals, and order information from
the Samsung website, www.samsung.com > find your product > Support or Downloads.

About this user guide | 7
About this user guide
This user guide provides information for your basic understanding of the machine as well as
detailed steps to explain machine usage.
• Do not discard this manual, and keep it for future reference.
• Read the safety information before using the machine.
• If you have a problem using the machine, refer to the troubleshooting chapter.
• Terms used in this user guide are explained in the glossary chapter.
• All illustrations in this user guide may differ from your machine depending on its options or
model you purchased.
• The screenshots in this user guide may differ from your machine depending on the machine’s
firmware/driver version.
• The procedures in this user guide are mainly based on Windows 7.
• If you are a Mac, Linux or UNIX operating systems user, refer to the User Guide from the
Samsung website, http://www.samsung.com > find your product > Support or Downloads.
• If you have Internet access, you can get help, support application, machine drivers, manuals,
and order information from the Samsung website, www.samsung.com > find your product >
Support or Downloads.
Conventions
Some terms in this guide are used interchangeably, as below:
• Document is synonymous with original.
• Paper is synonymous with media, or print media.
• Machine refers to printer or MFP.
General icons
Icon Text Description
Warning Used to alert users to the possibility of personal injury.
Caution Gives users information to protect the machine from possible
mechanical damage or malfunction.
Note Provides additional information or detailed specification of the
machine function and feature.

Safety information | 8
Safety information
These warnings and precautions are included to prevent injury to you and others, and to prevent
any potential damage to your machine. Be sure to read and understand all of these instructions
before using the machine. After reading this section, keep it in a safe place for future reference.
Important safety symbols
Explanation of all icons and signs used in this chapter
Operating environment
Warning
Warning Hazards or unsafe practices that may result in severe personal
injury or death.
Caution Hazards or unsafe practices that may result in minor personal injury
or property damage.
Do not use if the power cord is damaged or if the electrical outlet is not grounded.
This could result in electric shock or fire.
Do not place anything on top of the machine (water, small metal or heavy objects,
candles, lit cigarettes, etc.).
This could result in electric shock or fire.
• If the machine gets overheated, it releases smoke, makes strange noises, or
generates an odd odor, immediately turn off the power switch or unplug the
machine.
• The user should be able to access the power outlet in case of emergencies that
might require the user to pull the plug out.
This could result in electric shock or fire.
Do not bend, or place heavy objects on the power cord.
Stepping on or allowing the power cord to be crushed by a heavy object could
result in electric shock or fire.
Do not remove the plug by pulling on the cord; do not handle the plug with wet
hands.
This could result in electric shock or fire.

Safety information | 9
Caution
During an electrical storm or for a period of non-operation, remove the power plug
from the electrical outlet.
This could result in electric shock or fire.
Be careful, the paper output area is hot.
Burns could occur.
If the machine has been dropped, or if the cabinet appears damaged, unplug the
machine from all interface connections and request assistance from qualified
service personnel.
Otherwise, this could result in electric shock or fire.
If the machine does not operate properly after these instructions have been
followed, unplug the machine from all interface connections and request
assistance from qualified service personnel.
Otherwise, this could result in electric shock or fire.
If the plug does not easily enter the electrical outlet, do not attempt to force it in.
Call an electrician to change the electrical outlet, or this could result in electric
shock.
Do not allow pets to chew on the AC power, telephone or PC interface cords.
This could result in electric shock or fire and/or injury to your pet.

Safety information | 10
Operating method
Caution
Do not forcefully pull the paper out during printing.
It can cause damage to the machine.
Be careful not to put your hand between the machine and paper tray.
You may get injured.
Be careful when replacing paper or removing jammed paper.
New paper has sharp edges and can cause painful cuts.
When printing large quantities, the bottom part of the paper output area may get
hot. Do not allow children to touch.
Burns can occur.
When removing jammed paper, do not use tweezers or sharp metal objects.
It can damage the machine.
Do not allow too many papers to stack up in the paper output tray.
It can damage the machine.
Do not block or push objects into the ventilation opening.
This could result in elevated component temperatures which can cause damage or
fire.
Use of controls or adjustments or performance of procedures other than those
specified herein may result in hazardous radiation exposure.
This machine's power reception device is the power cord.
To switch off the power supply, remove the power cord from the electrical outlet.

Safety information | 11
Installation / Moving
Warning
Caution
Do not place the machine in an area with dust, humidity, or water leaks.
This could result in electric shock or fire.
Place the machine in the environment where it meets the operating temperature
and humidity specification.
Do not use the machine when it is below freezing temperature or has recently
been moved from a location below freezing temperature. Doing so may damage
the machine. Only operate the machine when the internal temperature of the
machine is within the operating temperature and humidity specifications.
Otherwise, quality problems can occur and cause damage to the machine.
See "General specifications" on page 104.
Before moving the machine, turn the power off and disconnect all cords. The
information below are only suggestions based on the units weight.
If you have a medical condition that prevents you from lifting, do not lift the
machine. Ask for help, and always use the appropriate amount of people to lift the
device safety.
Then lift the machine:
• If the machine weighs under 20 kg (44.09 lbs), lift with 1 person.
• If the machine weighs 20 kg (44.09 lbs) - 40 kg (88.18 lbs), lift with 2 people.
• If the machine weighs more than 40 kg (88.18 lbs), lift with 4 or more people.
The machine could fall, causing injury or machine damage.
Choose a flat surface with enough space for ventilation to place the machine. Also
consider the space required to open the cover and trays.
The place should be well-ventilated and be far from direct light, heat, and
humidity.
When using the machine for a long period of time or printing a large number of
pages in a non-ventilated space, it could pollute the air and be harmful to your
health. Place the machine in a well-ventilated space or open a window to circulate
the air periodically.
Do not place the machine on an unstable surface.
The machine could fall, causing injury or machine damage.

Safety information | 12
Maintenance / Checking
Caution
Use only No.26 AWGaor larger, telephone line cord, if necessary.
Otherwise, it can cause damage to the machine.
Make sure you plug the power cord into a grounded electrical outlet.
Otherwise, this could result in electric shock or fire.
Use the power cord supplied with your machine for safe operation. If you are using
a cord which is longer than 2 meters (6 feet) with a 110V machine, then the gauge
should be 16 AWG or larger.
Otherwise, it can cause damage to the machine, and could result in electric shock
or fire.
Do not put a cover over the machine or place it in an airtight location, such as a
closet.
If the machine is not well-ventilated, this could result in fire.
Do not overload wall outlets and extension cords.
This can diminish performance, and could result in electric shock or fire.
The machine should be connected to
the power level which is specified on the label.
If you are unsure and want to check the power level you are using, contact the
electrical utility company.
a.AWG: American Wire Gauge
Unplug this product from the wall outlet before cleaning the inside of the machine.
Do not clean the machine with benzene, paint thinner or alcohol; do not spray
water directly into the machine.
This could result in electric shock or fire.
When you are working inside the machine replacing supplies or cleaning the inside,
do not operate the machine.
You could get injured.
Keep cleaning supplies away from children.
Children could get hurt.

Safety information | 13
Supply usage
Caution
Do not disassemble, repair or rebuild the machine by yourself.
It can damage the machine. Call a certified technician when the machine needs
repairing.
To clean and operate the machine, strictly follow the user's guide provided with the
machine.
Otherwise, you could damage the machine.
Keep the power cable and the contact surface of the plug clean from dust or water.
Otherwise, this could result in electric shock or fire.
• Do not remove any covers or guards that are fastened with screws.
• Fuser units should only be repaired by a certified service technician. Repair by
non-certified technicians could result in fire or electric shock.
• The machine should only be repaired by a Samsung service technician.
Do not disassemble the toner cartridge.
Toner dust can be dangerous if inhaled or ingested.
Do not burn any of the supplies such as toner cartridge or fuser unit.
This could cause an explosion or uncontrollable fire.
When storing supplies such as toner cartridges, keep them away from children.
Toner dust can be dangerous if inhaled or ingested.
Using recycled supplies, such as toner, can cause damage to the machine.
In case of damage due to the use of recycled supplies, a service fee will be
charged.

Safety information | 14
For supplies that contain toner dust (toner cartridge, waste toner bottle, imaging
unit, etc.) follow the instructions below.
• When disposing of the supplies, follow the instructions for disposal. Refer to the
reseller for disposal instructions.
• Do not wash the supplies.
• For a waste toner bottle, do not reuse it after emptying the bottle.
If you do not follow the instructions above, it may cause machine malfunction and
environmental pollution. The warranty does not cover damages caused by a user's
carelessness.
When toner gets on your clothing, do not use hot water to wash it.
Hot water sets toner into fabric. Use cold water.
When changing the toner cartridge or removing jammed paper, be careful not to
let toner dust touch your body or clothes.
Toner dust can be dangerous if inhaled or ingested.

Machine overview | 15
Machine overview
Components
The actual component may differ from the illustration below. Some components may change
depending on the configuration.
Machinea
a.This illustration may differ from your machine depending on your model. There are various types of
machine.
Quick installation guide
Software CDb
b.The software CD contains the print drivers, user’s guide, and software applications.
Power cord
Misc. accessoriesc
c.Miscellaneous accessories included with your machine may vary by country of purchase and specific
model.

Machine overview | 16
Front view
• This illustration may differ from your machine depending on your model. There are
various types of machine.
• Some features and optional goods may not be available depending on model or country
(see "Features by model" on page 5).
1Output support tray 10 Multi-purpose tray
2Output tray 11 Front cover
3Control panel 12 Push-release of front cover button
4Control board cover 13 Toner cartridges
5USB memory port 14 Toner cartridge handle
6Tray 1 15 Intermediate Transfer Belt (ITB)
7Standa
a.Optional device.
16 Paper width guides on a multi-purpose
tray
8Optional trayb
b.Install the optional tray if it is necessary.
17 Multi-purpose support tray
9Push-release of Multi-purpose tray
1 2
3
4
56
8
9
10
11
17
16
13
14
15
7
12

Machine overview | 17
Rearview
• This illustration may differ from your machine depending on your model. There are
various types of machine.
• Some features and optional goods may not be available depending on model or country
(see "Features by model" on page 5).
1Rear cover handle
2Rear cover
3Waste toner container
4Power receptacle
5USB memory port
6USB port
7Network port

Control panel overview | 18
Control panel overview
• This control panel may differ from your machine depending on its model. There are
various types of control panels.
• Some features and optional goods may not be available depending on model or country
(see "Features by model" on page 5).
1Displayscreen Shows the current status and prompts during an operation.
2Tonercolors Show the status of each toner cartridge (see "Toner-related
messages" on page 81).
3Menu Enters menu mode and scrolls through the available
menus (see "Accessing the menu" on page 25).
4 Arrow Navigates available values by moving to the next or
previous options.
5OK Confirms the selection on the screen.
6Back Sends you back to the upper menu level.

Control panel overview | 19
7Cancel Stops current operation.
8Power/Wak
eup
You can turn the power on and off with this button. Or wake
up from the power save mode.
9 Status LED Indicates the status of your machine (see "Understanding
the status LED" on page 78).
10 Demo page Prints a demo page by pressing this button.
11 Eco Turn on eco mode to reduce toner consumption and paper
usage (see "Eco printing" on page 44).
12 Numeric keypad Use the keypad to enter numbers and characters (see
"Keypad letters and numbers" on page 180).

Turning on the machine | 20
Turning on the machine
Illustrations on this user’s guide may differ from your machine depending on its options
or models. Check your machine type (see "Front view" on page 16).
• Keep in mind that you should use the power cord supplied with the machine. Otherwise,
it can cause damage or fire to the machine.
• Some parts inside of the machine may be hot when power is on, or after printing. Be
careful not to burn yourself when working inside the machine.
• Do not disassemble the machine when it is turned on or plugged in. Doing so may give
you an electric shock.
1Connect the machine to the electricity supply first.
2Power is turned on automatically.
If you want to turn the power off, press the (Power/Wakeup) button.