Samsung ProXpress C401 series User manual

User Guide
C401x series
Basic
This guide provides information concerning the installation, basic
operation and troubleshooting on Windows.
Advanced
This guide provides information about installation, advanced
configuration, operation and troubleshooting on various OS environments.
Some features may not be available depending on models or countries.

2
Basic
Introduction Features by model 5
Useful to know 6
About this user guide 7
Safety information 8
Machine overview 15
Control panel overview 18
Turning on the machine 20
Installing the software 21
Menu Overview and
Basic Setup
Menu overview 25
Machine’s basic settings 28
Media and tray 29
Basic printing 40
Using USB memory device 46
Maintenance Ordering supplies and accessories 49
Available supplies 50
Available accessories 51
Available maintenance parts 52
Storing the toner cartridge 53
Redistributing toner 55
Replacing the toner cartridge 57
Replacing the waste toner container 59
Installing accessories 61
Monitoring the supplies life 63
Setting the toner low alert 64
Cleaning the machine 65
Tips for moving & storing your machine 68
Troubleshooting Tips for avoiding paper jams 70
Clearing paper jams 71
Understanding the status LED 78
Understanding display messages 80
Paper feeding problems 87
Power and cable connecting problems 88
Printing problems 89
Printing quality problems 92
Operating system problems 98
Wireless network problems 99

3
Appendix Specifications 104
Regulatory information 111
Copyright 122

Introduction
This chapter provides information you need to know before using the machine.
• Features by model 5
• Useful to know 6
• About this user guide 7
• Safety information 8
• Machine overview 15
• Control panel overview 18
• Turning on the machine 20
• Installing the software 21

Features by model | 5
Features by model
Some features and optional goods may not be available depending on model or country.
(●: supported, ○: optional, Blank: Not supported)
Features C401x series
Hi-Speed USB 2.0 ●
Network Interface Ethernet 10/100/1000 Base TX wired
LAN ●
Network Interface 802.11b/g/n wireless LANa
a.Depending on your country, wireless LAN card may not be available. For some countries, only 802.11 b/g
can be applied. Contact your local Samsung dealer or the retailer where you bought your machine.
○
NFC (Near Field Communication) ○
Google Cloud Print™●
Samsung Cloud Print ●
PrinterOn ●
Mopria ●
Eco printing ●
Duplex (2-sided) printing ●
USB memory interface ●
Optional tray (Tray2, Tray3, Tray4) ○
Stand ○

Useful to know | 6
Useful to know
The machine does not print.
• Open the print queue list and remove the document from the list (see "Canceling a print job"
on page 41).
• Remove the driver and install it again (see "Installing the software" on page 21).
• Select your machine as your default machine in your Windows (see "Setting your machine as
a default machine" on page 182).
Where can I purchase accessories or supplies?
• Inquire at a Samsung distributor or your retailer.
• Visit www.samsung.com/supplies. Select your country/region to view product service
information.
The status LED flashes or remains constantly on.
• Turn the product off and on again.
• Check the meanings of LED indications in this manual and troubleshoot accordingly (see
"Understanding the status LED" on page 78).
A paper jam has occurred.
• Open and close the door (see "Front view" on page 16).
• Check the instructions on removing jammed paper in this manual and troubleshoot
accordingly (see "Clearing paper jams" on page 71).
Printouts are blurry.
• The toner level might be low or uneven. Shake the toner cartridge (see "Redistributing toner"
on page 55).
• Try a different print resolution setting (see "Opening printing preferences" on page 41).
• Replace the toner cartridge (see "Replacing the toner cartridge" on page 57).
Where can I download the machine’s driver?
• You can get help, support application, machine drivers, manuals, and order information from
the Samsung website, www.samsung.com > find your product > Support or Downloads.

About this user guide | 7
About this user guide
This user guide provides information for your basic understanding of the machine as well as
detailed steps to explain machine usage.
• Do not discard this manual, and keep it for future reference.
• Read the safety information before using the machine.
• If you have a problem using the machine, refer to the troubleshooting chapter.
• Terms used in this user guide are explained in the glossary chapter.
• All illustrations in this user guide may differ from your machine depending on its options or
model you purchased.
• The screenshots in this user guide may differ from your machine depending on the machine’s
firmware/driver version.
• The procedures in this user guide are mainly based on Windows 7.
• If you are a Mac, Linux or UNIX operating systems user, refer to the User Guide from the
Samsung website, http://www.samsung.com > find your product > Support or Downloads.
• If you have Internet access, you can get help, support application, machine drivers, manuals,
and order information from the Samsung website, www.samsung.com > find your product >
Support or Downloads.
Conventions
Some terms in this guide are used interchangeably, as below:
• Document is synonymous with original.
• Paper is synonymous with media, or print media.
• Machine refers to printer or MFP.
General icons
Icon Text Description
Warning Used to alert users to the possibility of personal injury.
Caution Gives users information to protect the machine from possible
mechanical damage or malfunction.
Note Provides additional information or detailed specification of the
machine function and feature.

Safety information | 8
Safety information
These warnings and precautions are included to prevent injury to you and others, and to prevent
any potential damage to your machine. Be sure to read and understand all of these instructions
before using the machine. After reading this section, keep it in a safe place for future reference.
Important safety symbols
Explanation of all icons and signs used in this chapter
Operating environment
Warning
Warning Hazards or unsafe practices that may result in severe personal
injury or death.
Caution Hazards or unsafe practices that may result in minor personal injury
or property damage.
Do not use if the power cord is damaged or if the electrical outlet is not grounded.
This could result in electric shock or fire.
Do not place anything on top of the machine (water, small metal or heavy objects,
candles, lit cigarettes, etc.).
This could result in electric shock or fire.
• If the machine gets overheated, it releases smoke, makes strange noises, or
generates an odd odor, immediately turn off the power switch or unplug the
machine.
• The user should be able to access the power outlet in case of emergencies that
might require the user to pull the plug out.
This could result in electric shock or fire.
Do not bend, or place heavy objects on the power cord.
Stepping on or allowing the power cord to be crushed by a heavy object could
result in electric shock or fire.
Do not remove the plug by pulling on the cord; do not handle the plug with wet
hands.
This could result in electric shock or fire.

Safety information | 9
Caution
During an electrical storm or for a period of non-operation, remove the power plug
from the electrical outlet.
This could result in electric shock or fire.
Be careful, the paper output area is hot.
Burns could occur.
If the machine has been dropped, or if the cabinet appears damaged, unplug the
machine from all interface connections and request assistance from qualified
service personnel.
Otherwise, this could result in electric shock or fire.
If the machine does not operate properly after these instructions have been
followed, unplug the machine from all interface connections and request
assistance from qualified service personnel.
Otherwise, this could result in electric shock or fire.
If the plug does not easily enter the electrical outlet, do not attempt to force it in.
Call an electrician to change the electrical outlet, or this could result in electric
shock.
Do not allow pets to chew on the AC power, telephone or PC interface cords.
This could result in electric shock or fire and/or injury to your pet.

Safety information | 10
Operating method
Caution
Do not forcefully pull the paper out during printing.
It can cause damage to the machine.
Be careful not to put your hand between the machine and paper tray.
You may get injured.
Be careful when replacing paper or removing jammed paper.
New paper has sharp edges and can cause painful cuts.
When printing large quantities, the bottom part of the paper output area may get
hot. Do not allow children to touch.
Burns can occur.
When removing jammed paper, do not use tweezers or sharp metal objects.
It can damage the machine.
Do not allow too many papers to stack up in the paper output tray.
It can damage the machine.
Do not block or push objects into the ventilation opening.
This could result in elevated component temperatures which can cause damage or
fire.
Use of controls or adjustments or performance of procedures other than those
specified herein may result in hazardous radiation exposure.
This machine's power reception device is the power cord.
To switch off the power supply, remove the power cord from the electrical outlet.