Samsung HOTEL DCS User manual

HOTEL
User Guide

Publication Information
Samsung Business Communications reserves the right without prior notice
to revise information in this publication for any reason.
Samsung Business Communications also reserves the right without prior
notice to make changes in design or components of equipment as engi-
neering and manufacturing may warrant.
Disclaimer
Samsung Business Communications is not responsible for errors or prob-
lems arising from users not programming or operating their Samsung sys-
tems as described in this manual.
Copyright 2004
Samsung Business Communications
All rights reserved. No part of this manual may be reproduced in any form
or by any means - graphic, electronic or mechanical, including recording,
taping, photocopying or information retrieval systems - without express writ-
ten permission of the publisher of this material.
Part Number: 13181 Version 2.0

EU Declaration of Conformity (RTTE)
Samsung Electronics Co., Ltd.
259 Gongdan-Dong, Gumi-City Kyungbuk, Korea, 730-030
(factory name, address)
declareunderoursoleresponsibilitythattheproduct
Digital Keyphone System "DCS"
to which this declaration relates is in conformity with
RTTEDirective 1999/5/EC(AnnexII)
LowVoltageDirective73/23/EEC
EMCDirective89/336/EEC:92/31/EEC
Byapplicationofthefollowing standards
EN61000-3-3:1995, EN61000-4-2:1995 Inc. A1:1998, EN61000-4-3:1996 Inc. A1:1998
.........................................................................................
EN55022 : 1998 Inc A1: 2000*
.........................................................................................
EN61000-4-4:1995, EN61000-4-5:1995, EN61000-4-6:1996, EN61000-4-8:1993
.........................................................................................
EN61000-4-11:1994, AS/NZS3548:1995
.........................................................................................
EN61000-3-2:1995 Inc. A1/A2:1998
.........................................................................................
EN60950 ; 1992+A1+A2+A3+A4+A11
.........................................................................................
.........................................................................................
(Manufacturer)
SamsungElectronics Co., Ltd
259,Gongdan-Dong,Gumi-City
Kyungbuk,Korea, 730-030
Tae-eokJang /GeneralManager
................................................. .................................................................................
(placeanddateofissue)(nameand signatureofauthorizedperson)
(Representative in the EU)
SamsungElectronics EuroQALab.
Blackbushe Business Park
SaxonyWay,Yateley,Hampshire
GU46 6GG, UK
In-Seop Lee /Manager
................................................. ...............................................................................
(placeanddateofissue)(nameand signatureofauthorizedperson)
2001-04-03
2001-03-31 TEJang
ISLee

EU Declaration of Conformity (RTTE)
Samsung Electronics Co., Ltd.
259 Gongdan-Dong, Gumi-City Kyungbuk, Korea, 730-030
(factory name, address)
declareunderoursoleresponsibilitythattheproduct
Digital Keyphone System "DCS Compact II"
to which this declaration relates is in conformity with
RTTEDirective 1999/5/EC(AnnexII)
LowVoltageDirective73/23/EEC
EMCDirective89/336/EEC:92/31/EEC
Byapplicationofthefollowing standards
EN61000-3-3:1995, EN61000-4-2:1995 Inc. A1:1998, EN61000-4-3:1996 Inc. A1:1998
.........................................................................................
EN55022 : 1998 Inc A1: 2000*
.........................................................................................
EN61000-4-4:1995, EN61000-4-5:1995, EN61000-4-6:1996, EN61000-4-8:1993
.........................................................................................
EN61000-4-11:1994, AS/NZS3548:1995
.........................................................................................
EN61000-3-2:1995 Inc. A1/A2:1998
.........................................................................................
EN60950 ; 1992+A1+A2+A3+A4+A11
.........................................................................................
.........................................................................................
(Manufacturer)
SamsungElectronics Co., Ltd
259,Gongdan-Dong,Gumi-City
Kyungbuk,Korea, 730-030
Tae-eokJang /GeneralManager
................................................. .................................................................................
(placeanddateofissue)(nameand signatureofauthorizedperson)
(Representative in the EU)
SamsungElectronics EuroQALab.
Blackbushe Business Park
SaxonyWay,Yateley,Hampshire
GU46 6GG, UK
In-Seop Lee /Manager
................................................. ...............................................................................
(placeanddateofissue)(nameand signatureofauthorizedperson)
2001-04-03
2001-03-31 TEJang
ISLee

EU Declaration of Conformity (RTTE)
Samsung Electronics Co., Ltd.
259 Gongdan-Dong, Gumi-City Kyungbuk, Korea, 730-030
(factory name, address)
declareunderoursoleresponsibilitythattheproduct
Digital Keyphone System "iDCS500"
to which this declaration relates is in conformity with
RTTEDirective 1999/5/EC(AnnexII)
LowVoltageDirective73/23/EEC
EMCDirective89/336/EEC:92/31/EEC
Byapplicationofthefollowing standards
EMC: EN55022 : 1998, EN61000-3-2:1995 Inc A1/A2:1998 + A14:2000*,
.........................................................................................
RTTE : TBR4: November 1995 incorporating TBR4/A1: December 1997
.........................................................................................
EN61000-3-3:1995,EN61000-4-2:1995 98,EN61000-4-3:1996,
.........................................................................................
EN61000-4-4:1995,EN61000-4-5:1995,EN61000-4-6:1996,
.........................................................................................
LVD: EN60950: 2000 (IEC 60950, Third Edition, 1999)
.........................................................................................
EN61000-4-11:1994, AS/NZS3548:1995
.........................................................................................
.........................................................................................
(Manufacturer)
SamsungElectronics Co., Ltd
259,Gongdan-Dong,Gumi-City
Kyungbuk,Korea, 730-030
Tae-eokJang /GeneralManager
................................................. .................................................................................
(placeanddateofissue)(nameand signatureofauthorizedperson)
(Representative in the EU)
SamsungElectronics EuroQALab.
Blackbushe Business Park
SaxonyWay,Yateley,Hampshire
GU46 6GG, UK
In-Seop Lee /Manager
................................................. ...............................................................................
(placeanddateofissue)(nameand signatureofauthorizedperson)
2002-04-18
2002-04-19 TEJang
ISLee

Hotel User Guide Contents
i
CONTENTS
ÊIntroduction to Hotel.................................................1
About the Hotel Application ......................................1
What is Covered in this Guide..................................1
Who Should Read this Guide ...................................2
What You Need to Know ..........................................2
ËBasic Administration.................................................4
Overview of Administration ......................................4
Checking In a Guest.................................................8
Checking Out a Guest..............................................11
Billing a Guest Room................................................12
Credit a Room or Phone Bill.....................................16
Setting & Cancelling a Wake-up Call
for a Guest................................................................18
Setting a ‘Message Waiting Indication,’
’Camp-On’ or ‘Callback’ on an Extension ................23
Answering a ‘Message Waiting Indication’
on an Extension ........................................................25
Setting a Room On Hold ..........................................27
Room Status: Viewing & Changing ..........................28
Remote Billing for Phone Calls ................................31
Booth Option for Phone Calls...................................32
Displaying a Call Cost or Timer................................34
Separating Phone Charges ......................................35
Printing a Room Bill ..................................................36
Staff Location............................................................37
ÌUsing the HOTEL Key................................................39
HOTEL Key on Administrator’s Keyphone................39
HOTEL Key on Extension (Guest) Keyphone...........45

Hotel User Guide Contents
ii
ÍPrinting a PMS Report ..............................................46
ÎInvoices and Status Reports...................................47
Room Invoice............................................................47
Room Status Reports ...............................................48
ÏTroubleshooting.........................................................49

Hotel User Guide Introduction
1
ÊINTRODUCTION TO HOTEL
ABOUT THE HOTEL APPLICATION
Hotel software is intended for use by hotels and similar establish-
ments which operate a Samsung DCS, DCS Compact II or iDCS
keyphone system. The software is managed through display key-
phones and allows the manager and front desk staff to check guests
in and out, enter items for billing, check the status of rooms, and
carry out other tasks that are a routine part of daily administration.
Your Hotel system will already have been set up to operate in the
most appropriate way for your establishment. If you need to make
any changes to the system configuration, refer to the Samsung Hotel
Installation & Programming Manual.
WHAT IS COVERED IN THIS GUIDE
Section 1 is this introduction to the Hotel application.
Section 2 takes you through the procedures required to perform
day-to-day administration including checking in a guest, checking
out a guest, adding billing items to guests’ bills, adding credit pay-
ments, setting wake up calls, printing bills, and so on. The proce-
dures require you to have access to one or more Administrator’s
display keyphones on which Hotel features have been programmed.
Simple key presses allow you to perform all of the functions required
for Hotel administration.
Section 3 explains how to use the special HOTEL key programmed
on the keyphone. This can be used for checking in, checking out,
changing room status and printing status reports.
Section 4 shows you how to print a Property Management System
(PMS) activity report and describes its contents.

Hotel User Guide Introduction
2
Section 5 provides examples of bills (invoices) and status reports
that you can print.
Section 6 lists some of the more common problems that you may
encounter while using the Hotel application, and explains how to
deal with them.
WHO SHOULD READ THIS GUIDE
The guide should be read by all managers and staff members who
are responsible for processing guest and room information on a daily
basis.
For a technical discussion of the Hotel system, refer to the Samsung
Hotel Installation & Programming Manual.
WHAT YOU NEED TO KNOW
nSTAFF CODES AND FEATURE CODES
Access to Hotel features can be protected by passcodes (staff
codes) for security. It is important that the system manager makes
sure each member of staff is allocated their own 4-digit passcode, if
these are required. The manager should also ensure that staff
members are aware of:
•the relevant Hotel feature codes they may need when using key-
phones for administration.
•the passcode required to delete item charges from room bills.
Your system installer should have provided you with this information.

Hotel User Guide Introduction
3
nADD-ON MODULES
You may have one or more add-on modules
(AOMs) attached to your Administrator’s key-
phone(s). These AOMs provide additional
keys for programming Hotel features and for
assigning to rooms / extensions (DSS keys)
to allow you to quickly check room status
and staff locations.
A single AOM may have 14, 48 or 64 keys.
The number of AOMs you need, therefore,
depends on the number of rooms you have.
nPRESSING THE WRONG KEY
If you enter an invalid value or code during administration, the dis-
play will inform you and change to allow you to enter a valid
value/code, or to begin the entry sequence again.
nPROBLEMS
If you have any problems while using the keyphone system, refer to
section 6, Troubleshooting, or contact your system manager.
Typical AOM