Samsung SM-W767VZAAVZW User manual

www.samsung.com
USER MANUAL
English (EU). 11/2019. Rev.1.0
SM-W767
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2
Table of Contents
Basics
3 Read me first
5 Device overheating situations and
solutions
8 Device layout and functions
11 Battery
14 SIM or USIM card (nano-SIM card)
15 Memory card (microSD card)
17 Turning the device on and off
18 Keyboard
23 Understanding the screen
25 Windows
34 Entering text
35 Screen capture
36 Device and data management
36 Connecting to an external display
Applications
38 Installing or uninstalling apps
39 Samsung Notes
40 Samsung Flow
42 Camera
43 Samsung Gallery
47 SmartThings
48 Samsung DeX
52 Galaxy Book
Settings
53 Windows Settings
55 BIOS (Setup utility)
Appendix
59 Troubleshooting
64 Windows recovery function
65 Removing the battery

3
Basics
Read me first
Please read this manual before using the device to ensure safe and proper use.
•
Descriptions are based on the device’s default settings.
•
Some content may differ from your device depending on the region, service provider,
model specifications, or device’s software.
•
Content (high quality content) that requires high CPU and RAM usage will affect the
overall performance of the device. Apps related to the content may not work properly
depending on the device’s specifications and the environment that it is used in.
•
Samsung is not liable for performance issues caused by apps supplied by providers other
than Samsung.
•
Samsung is not liable for performance issues or incompatibilities caused by edited
registry settings or modified operating system software. Attempting to customise the
operating system may cause the device or apps to work improperly.
•
Software, sound sources, wallpapers, images, and other media provided with this device
are licensed for limited use. Extracting and using these materials for commercial or other
purposes is an infringement of copyright laws. Users are entirely responsible for illegal
use of media.
•
You may incur additional charges for data services, such as messaging, uploading and
downloading, auto-syncing, or using location services depending on your data plan. For
large data transfers, it is recommended to use the Wi-Fi feature.
•
Default apps that come with the device are subject to updates and may no longer be
supported without prior notice. If you have questions about an app provided with
the device, contact a Samsung Service Centre. For user-installed apps, contact service
providers.
•
Modifying the device’s operating system or installing softwares from unofficial sources
may result in device malfunctions and data corruption or loss. These actions are violations
of your Samsung licence agreement and will void your warranty.

Basics
4
•
Due to the nature of the product, displaying fixed graphics for extended periods may
result in afterimages (screen burn-in) or ghosting.
–
It is recommended not to use fixed graphics on part or all of the touchscreen for
extended periods and turn off the touchscreen when not using the device.
•
This device uses the ARM-based Qualcomm Snapdragon processor.
Some programmes and webpages may not be compatible and websites which
require installing a security program may not launch properly. For more information,
refer to limitations when running the Qualcomm Snapdragon processor on
https://support.microsoft.com/en-gb/help/4020089/windows-10-in-s-mode-faq.
•
Depending on the region or model, some devices are required to receive approval from
the Federal Communications Commission (FCC).
If your device is approved by the FCC, you can view the FCC ID of the device. To view the
FCC ID, on the taskbar, tap
→
Galaxy Book
→
About device . If your device does not
have an FCC ID, it means that the device has not been authorised for sale in the U.S. or its
territories and may only be brought to the U.S. for the owner’s personal use.
•
Depending on the region, you can view the regulatory information on the device. To
view the information, on the taskbar, tap
→
Galaxy Book
→
Legal information
→
Regulatory information .
Instructional icons
Warning: situations that could cause injury to yourself or others
Caution: situations that could cause damage to your device or other equipment
Notice: notes, usage tips, or additional information

Basics
5
Device overheating situations and solutions
When the device heats up while charging the battery
While charging, the device and the charger may become hot. During wireless charging or fast
charging, the device may feel hotter to the touch. This does not affect the device’s lifespan
and is in the device’s normal range of operation. If the battery becomes too hot, the charger
may stop charging.
Do the following when the device heats up:
•
Disconnect the charger from the device and close any running apps. Wait for the
device to cool down and then begin charging the device again.
•
If the device overheats, it could be because the connected USB cable is damaged.
Replace the damaged USB cable with a new Samsung-approved one.
•
When using a wireless charger, do not place foreign materials, such as metal objects,
magnets, and magnetic stripe cards, between the device and the wireless charger.
The wireless charging or fast charging feature is only available on supported models.
When the device heats up during use
When you use features or apps that require more power or use them for extended periods,
your device may temporarily heat up due to increased battery consumption. Close any
running apps and do not use the device for a while.
The following are examples of situations in which the device may overheat. Depending on
the functions and apps you use, these examples may not apply to your model.
•
During the initial setup after purchase or when restoring data
•
When downloading large files
•
When using apps that require more power or using apps for extended periods
–
When playing high-quality games for extended periods
–
When recording videos for extended periods
–
When streaming videos while using the maximum brightness setting
–
When connecting to a TV

Basics
6
•
While multitasking (or, when running many apps in the background)
–
When using Split screen view
–
When updating or installing apps while recording videos
–
When downloading large files during a video call
–
When recording videos while using a navigation app
•
When using large amount of data for syncing with the cloud, email, or other accounts
•
When using a navigation app in a car while the device is placed in direct sunlight
•
When using the mobile hotspot and tethering feature
•
When using the device in areas with weak signals or no reception
•
When charging the battery with a damaged USB cable
•
When the device’s multipurpose jack is damaged or exposed to foreign materials, such as
liquid, dust, metal powder, and pencil lead
•
When you are roaming
Do the following when the device heats up:
•
Keep the device updated with the latest software.
•
Conflicts between running apps may cause the device to heat up. Restart the device.
•
Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.
•
Close apps that increase battery consumption or that run in the background when
not in use.
•
Delete unnecessary files or unused apps.
•
Decrease the screen brightness.
•
If the device overheats or feels hot for a prolonged period, do not use it for a while. If
the device continues to overheat, contact a Samsung Service Centre.

Basics
7
Precautions for device overheating
If you begin to feel uncomfortable due to the device overheating, stop using the device.
When the device heats up, the features and performance may be limited or the device may
turn off to cool down. The feature is only available on supported models.
•
If the device overheats and reaches a certain temperature, a warning massage will appear
to prevent device failure, skin irritations and damages, and battery leakage. To lower the
device’s temperature, the screen brightness and the performance speed will be limited
and battery charging will stop. Running apps will be closed and all calling and other
features will be limited, except for emergency calls, until the device cools down.
•
If the second message appears due to a further increase of the device’s temperature, the
device will turn off. Do not use the device until the device’s temperature drops below the
specified level. If the second warning message appears during an emergency call, the call
will not be disconnected by a forced shut down.
Precautions for operating environment
Your device may heat up due to the environment in the following conditions. Use caution to
avoid shortening the battery’s lifespan, damaging the device, or causing a fire.
•
Do not store your device in very cold or very hot temperatures.
•
Do not expose your device to direct sunlight for extended periods.
•
Do not use or store your device for extended periods in very hot areas, such as inside a
car in the summertime.
•
Do not place the device in any areas that may overheat, such as on an electric heating
mat.
•
Do not store your device near or in heaters, microwaves, hot cooking equipment, or high
pressure containers.
•
Do not use a cable whose covering is peeled off or damaged, and do not use any charger
or battery that is damaged or malfunctioning.

Basics
8
Device layout and functions
Package contents
Refer to the quick start guide for package contents.
•
The items supplied with the device and any available accessories may vary
depending on the region or service provider.
•
The supplied items are designed only for this device and may not be compatible
with other devices.
•
Appearances and specifications are subject to change without prior notice.
•
You can purchase additional accessories from your local Samsung retailer. Make
sure they are compatible with the device before purchase.
•
Use only Samsung-approved accessories. Using unapproved accessories may cause
the performance problems and malfunctions that are not covered by the warranty.
•
Availability of all accessories is subject to change depending entirely on
manufacturing companies. For more information about available accessories, refer
to the Samsung website.

Basics
9
Device layout
Earphone jack
Touchscreen
Microphone
Keyboard
Operating status LED
Multipurpose jack
(USB Type-C)
Multipurpose jack
(USB Type-C)
Power key (Fingerprint
recognition sensor)
Touchpad
Main antenna
Light sensor
Camera
Camera indicator light
SIM card / Memory
card tray
Speaker
Speaker

Basics
10
•
Your device contains magnets, which may affect medical devices, such as
pacemakers or implantable cardioverter defibrillators. If you are using any of these
medical devices, keep your device a safe distance from them and consult with your
physician before you use the device.
•
Keep a safe distance between your device and objects that are affected by
magnets. Objects such as credit cards, passbooks, access cards, boarding passes, or
parking passes may be damaged or disabled by the magnets in the device.
•
When using the speakers, such as when playing media files, do not place the
device close to your ears.
•
Be careful not to expose the camera lens to a strong light source, such as direct
sunlight. If the camera lens is exposed to a strong light source, such as direct
sunlight, the camera image sensor may be damaged. A damaged image sensor is
irreparable and will cause dots or spots in pictures.
•
If you use the device with its glass or acrylic body broken, there may be a risk of
injury. Use the device only after it has been repaired at a Samsung Service Centre.
•
Be careful that your body parts, such as your fingers or fingernails, are not caught
in between the hinges on the bottom of the device when opening the display
panel.
•
Connectivity problems and battery drain may occur in the following situations:
–
If you attach metallic stickers on the antenna area of the device
–
If you attach a device cover made with metallic material to the device
–
If you cover the device’s antenna area with your hands or other objects while
using certain features, such as the mobile data connection
•
Using a Samsung-approved screen protector is recommended. Unapproved screen
protectors may cause the sensors to malfunction.
•
Do not cover the light sensor area with screen accessories, such as stickers or a
cover. Doing so may cause the sensor to malfunction and the keyboard backlight
feature will not work properly.
•
Do not allow water to contact the touchscreen. The touchscreen may malfunction
in humid conditions or when exposed to water.

Basics
11
Keys
Key Function
Power key
•
Press and hold to turn the device on or off.
•
Press to turn on or lock the screen.
Battery
Charging the battery
Charge the battery before using it for the first time or when it has been unused for extended
periods.
Use only Samsung-approved battery, charger, and cable specifically designed for your
device. Incompatible battery, charger, and cable can cause serious injuries or damage
to your device.
•
Connecting the charger improperly may cause serious damage to the device. Any
damage caused by misuse is not covered by the warranty.
•
Use only USB Type-C cable supplied with the device. The device may be damaged
if you use Micro USB cable.
To save energy, unplug the charger when not in use. The charger does not have a
power switch, so you must unplug the charger from the electric socket when not in
use to avoid wasting power. The charger should remain close to the electric socket
and easily accessible while charging.
1 Connect the USB cable to the USB power adaptor.

Basics
12
2 Plug the USB cable into the device’s multipurpose jack.
3 Plug the USB power adaptor into an electric socket.
4 After fully charging, disconnect the charger from the device. Then, unplug the charger
from the electric socket.
Viewing the remaining charging time
While charging, on the taskbar, tap
→ →
System
→
Battery .
The actual charging time may vary depending on the status of your device and the
charging conditions. The estimated charging time may not be displayed when you
charge the device in very cold or very hot conditions.
Reducing the battery consumption
Your device provides various options that help you conserve battery power.
•
When you are not using the device, switch to sleep mode by pressing the Power key or,
on the taskbar, tap
→ →
Sleep .
•
Activate battery saver mode.
•
Close unnecessary apps.
•
Deactivate the Bluetooth feature when not in use.
•
Deactivate auto-syncing of apps that need to be synced.
•
Decrease the backlight time.
•
Decrease the screen brightness.

Basics
13
Battery charging tips and precautions
•
Use the charger supplied with the device. It may take longer to charge the battery if you
use other chargers.
•
When the battery power is low, the battery icon appears empty.
•
If the battery is completely discharged, the device cannot be turned on immediately
when the charger is connected. Allow a depleted battery to charge for a few minutes
before turning on the device.
•
If you use multiple apps at once, network apps, or apps that need a connection to
another device, the battery will drain quickly. To avoid losing power during a data
transfer, always use these apps after fully charging the battery.
•
The device can be used while it is charging, but it may take longer to fully charge the
battery.
•
If the device receives an unstable power supply while charging, the touchscreen may not
function. If this happens, unplug the charger from the device.
•
While charging, the device and the charger may heat up. This is normal and should not
affect the device’s lifespan or performance. If the battery gets hotter than usual, the
charger may stop charging.
•
If you charge the device while the multipurpose jack is wet, the device may be damaged.
Thoroughly dry the multipurpose jack before charging the device.
•
If the device is not charging properly, take the device and the charger to a Samsung
Service Centre.
Battery saver
Save the battery power by limiting the device’s activity running in the background and push
notifications.
On the taskbar, tap
→ →
System
→
Battery , and then tap the Battery saver status
until next charge
switch to activate it. Alternatively, on the taskbar, tap and tap Battery
saver
to activate the feature.
To automatically activate battery saver mode when the remaining battery power reaches the
preset level, select
Turn battery saver on automatically if my battery falls below: and set
the battery level.

Basics
14
SIM or USIM card (nano-SIM card)
Installing the SIM or USIM card
Insert the SIM or USIM card provided by the mobile telephone service provider.
•
Use only a nano-SIM card.
•
Use caution not to lose or let others use the SIM or USIM card. Samsung is not
responsible for any damages or inconveniences caused by lost or stolen cards.
•
It is only for data network. The calling feature is not supported.
•
Some services that require a network connection may not be available depending
on the service provider.
4
3
5
21
1 Place the device with the bottom facing upwards.
2 Pull out the tray gently while holding it with your fingertips to loosen it, and then pull it
out completely.
Be careful to not hurt your fingertip while pulling out the tray.

Basics
15
3 Place the SIM or USIM card on the tray with the gold-coloured contacts facing
downwards.
4 Gently press the SIM or USIM card into the tray to secure it.
If the card is not fixed firmly into the tray, the SIM card may leave or fall out of the tray.
5 Insert the tray back into the tray slot.
•
If you insert the tray into your device while the tray is wet, your device may be
damaged. Always make sure the tray is dry.
•
Fully insert the tray into the tray slot to prevent liquid from entering your device.
Memory card (microSD card)
Installing a memory card
Your device’s memory card capacity may vary from other models and some memory cards
may not be compatible with your device depending on the memory card manufacturer and
type. To view your device’s maximum memory card capacity, refer to the Samsung website.
•
Some memory cards may not be fully compatible with the device. Using an
incompatible card may damage the device or the memory card, or corrupt the data
stored in it.
•
Use caution to insert the memory card right-side up.
•
The device supports the FAT, the exFAT, and the NTFS file systems for memory
cards. When inserting a card formatted in a different file system, the device will ask
to reformat the card or will not recognise the card. To use the memory card, you
must format it. If your device cannot format or recognise the memory card, contact
the memory card manufacturer or a Samsung Service Centre.
•
Frequent writing and erasing of data shortens the lifespan of memory cards.
•
When inserting a memory card into the device, the memory card’s file directory
appears in the
File Explorer
→
Secure Digital storage device folder.

Basics
16
4
3
5
21
1 Place the device with the bottom facing upwards.
2 Pull out the tray gently while holding it with your fingertips to loosen it, and then pull it
out completely.
•
Be careful to not hurt your fingertip while pulling out the tray.
•
When you remove the tray from the device, the mobile data connection will be
disabled.
3 Place a memory card on the tray with the gold-coloured contacts facing downwards.
4 Gently press the memory card into the tray to secure it.
If the card is not fixed firmly into the tray, the memory card may leave or fall out of the
tray.
5 Insert the tray back into the tray slot.
•
If you insert the tray into your device while the tray is wet, your device may be
damaged. Always make sure the tray is dry.
•
Fully insert the tray into the tray slot to prevent liquid from entering your device.

Basics
17
Removing the memory card
Before removing the memory card, first unmount it for safe removal.
On the taskbar, tap
→
, and then select the ejection option.
Do not remove the memory card while the device is transferring or accessing
information. Doing so can cause data to be lost or corrupted or damage to the
memory card or device. Samsung is not responsible for losses that result from the
misuse of damaged memory cards, including the loss of data.
Formatting the memory card
A memory card may not be compatible with the device, so format the memory card on the
device.
On the taskbar, tap
→
Windows System
→
File Explorer
→
This PC , tap and hold Secure
Digital storage device
, and then tap Format...
Before formatting the memory card, remember to make backup copies of all
important data stored in the memory card. The manufacturer’s warranty does not
cover loss of data resulting from user actions.
Turning the device on and off
Press and hold the Power key for a few seconds to turn on the device.
Before turning on your device for the first time, you must connect the device to a
power supply.
When you turn on your device for the first time or after performing a data reset, follow the
on-screen instructions to set up your device.
To turn off the device, tap
→ →
Shut down . In Tablet mode, tap
→
Shut down .
Alternatively, press and hold the Power key until
Slide to shut down your PC appears, and
then drag the screen downwards.
Follow all posted warnings and directions from authorised personnel in areas where
the use of wireless devices is restricted, such as aeroplanes and hospitals.

Basics
18
Restarting the device
To restart the device, on the taskbar, tap
→ →
Restart . In Tablet mode, tap
→
Restart .
If your device is frozen and unresponsive, press and hold the Power key for more than
12 seconds until the device restarts. If your device does not restart automatically, press and
hold the Power key again to restart it.
Keyboard
Hot keys
Use hot keys to easily use features and change settings, such as brightness and volume.
To use hot keys, press and hold the
Fn key and press a hot key simultaneously.
Alternatively, press the Fn key and press a hot key when the Fn key LED turns on.

Basics
19
Hot key functions
Key/Icon Function
F1
•
Launch Windows Settings .
F2
•
Adjust the brightness of the display.
F3
F4
•
Change the display mode when an external display is connected
to the device.
F5
•
Lock or unlock the touchpad.
F6
•
Mute or unmute the audio.
F7
•
Adjust the volume.
F8
F9
•
Turn the keyboard backlight on or off.
F10
•
Open the task view screen.
F11
•
Hide or show currently open windows.
F12
•
Activate or deactivate flight mode.
Ctrl
•
Perform the same function as the right buttons of a mouse.
•
The keyboard’s backlight is related to the light sensor and it will be turned on only
when the device is placed in a dark place where the brightness is under 80 lux.
•
You can adjust the brightness in four levels, including the backlight-off state.

Basics
20
Touchpad
Use the touchpad to move the cursor or select items. The left and right buttons of the
touchpad function the same as the left and right buttons of a mouse.
Use only your fingers on the touchpad. The touchpad may not recognise the other
tools.
Basic touchpad functions
Moving
To move the cursor, move your finger on the touchpad.
Clicking
Tap the touchpad or press the left-click button.
or