Samsung QN65Q8 User manual

USER MANUAL
Thank you for purchasing this Samsung product.
To receive more complete service, please registeryour product at www.samsung.com/register
Model Serial No.

English - 2
Before Reading This User Manual
This TV comes with this user manual and an embedded e-Manual.
Before reading this user manual, review the following:
User
Manual
Read this provided user manual to see information about
product safety, installation, accessories, initial conguration,
and product specications.
e-Manual For more information about this TV, read the e-Manual
embedded in the product.
•To open the e-Manual,
> Settings > Support > Open e-Manual
On the website, you can download the user manual and see its contents on your PC or mobile device.
Learning the e-Manual's assistance functions
•Some menu screens cannot be accessed from the e-Manual.
(Search)Select an item from the search results to load the corresponding page.
(Index)Select a keyword to navigate to the relevant page.
(Recent pages)Select a topic from the list of recently viewed topics.
Learning the functions of the buttons that appear on e-Manual topic pages
(Try Now)Access the associated menu item and try out the feature directly.
(Link)Access a topic referred to on an e-Manual topic page.

English - 3
Warning! Important Safety Instructions
Please read the Safety Instructions before using your TV.
CAUTION Class II product: This symbol indicates
that a safety connection to electrical
earth (ground) is not required.
RISK OF ELECTRIC SHOCK. DO NOT OPEN.
CAUTION: TO REDUCE THE RISK OF ELECTRIC
SHOCK, DO NOT REMOVE COVER (OR BACK). THERE
ARE NO USER SERVICEABLE PARTS INSIDE. REFER
ALL SERVICING TO QUALIFIED PERSONNEL.
AC voltage: Rated voltage marked with
this symbol is AC voltage.
This symbol indicates that high voltage
is present inside. It is dangerous to make
any kind of contact with any internal part
of this product.
DC voltage: Rated voltage marked with
this symbol is DC voltage.
This symbol indicates that this product
has included important literature
concerning operation and maintenance.
Caution. Consult instructions for use: This
symbol instructs the user to consult the
user manual for further safety related
information.
•The slots and openings in the cabinet and in the back or bottom are provided for necessary ventilation. To ensure
reliable operation of this apparatus and to protect it from overheating, these slots and openings must never be
blocked or covered.
–Do not place this apparatus in a conned space, such as a bookcase or built-in cabinet, unless proper
ventilation is provided.
–Do not place this apparatus near or over a radiator or heat register, or where it is exposed to direct sunlight.
–Do not place vessels (vases etc.) containing water on this apparatus, as this can result in a re or electric
shock.
•Do not expose this apparatus to rain or place it near water (near a bathtub, washbowl, kitchen sink, or laundry
tub, in a wet basement, or near a swimming pool, etc.). If this apparatus accidentally gets wet, unplug it and
contact an authorised dealer immediately.
•This apparatus uses batteries. In your community, there might be environmental regulations that require you to
dispose of these batteries properly. Please contact your local authorities for disposal or recycling information.
•Do not overload wall outlets, extension cords, or adaptors beyond their capacity, since this can result in re or
electric shock.
•Power-supply cords should be placed so that they are not likely to be walked on or pinched by items placed upon
or against them. Pay particular attention to cords at the plug end, at wall outlets, and at the point where they
exit from the appliance.
•To protect this apparatus from a lightning storm, or when left unattended and unused for long periods of time,
unplug it from the wall outlet and disconnect the antenna or cable system. This will prevent damage to the set
due to lightning and power line surges.

•Before connecting the AC power cord to the DC adaptor outlet, make sure that the voltage designation of the DC
adaptor corresponds to the local electrical supply.
•Never insert anything metallic into the open parts of this apparatus. This may cause a danger of electric shock.
•To avoid electric shock, never touch the inside of this apparatus. Only a qualied technician should open this
apparatus.
•Be sure to plug in the power cord until it is rmly seated. When unplugging the power cord from a wall outlet,
always pull on the power cord's plug. Never unplug it by pulling on the power cord. Do not touch the power cord
with wet hands.
•If this apparatus does not operate normally - in particular, if there are any unusual sounds or smells coming from
it - unplug it immediately and contact an authorised dealer or service centre.
•Be sure to pull the power plug out of the outlet if the TV is to remain unused or if you are to leave the house for
an extended period of time (especially when children, elderly, or disabled people will be left alone in the house).
–Accumulated dust can cause an electric shock, an electric leakage, or a re by causing the power cord to
generate sparks and heat or by causing the insulation to deteriorate.
•Be sure to contact an authorised Samsung service centre for information if you intend to install your TV in a
location with heavy dust, high or low temperatures, high humidity, chemical substances, or where it will operate
24 hours a day such as in an airport, a train station, etc. Failure to do so may lead to serious damage to your TV.
•Use only a properly grounded plug and wall outlet.
–An improper ground may cause electric shock or equipment damage. (Class l Equipment only.)
•To turn off this apparatus completely, disconnect it from the wall outlet. To ensure you can unplug this apparatus
quickly if necessary, make sure that the wall outlet and power plug are readily accessible.
•Store the accessories (batteries, etc.) in a location safely out of the reach of children.
•Do not drop or strike the product. If the product is damaged, disconnect the power cord and contact a Samsung
service centre.
•To clean this apparatus, unplug the power cord from the wall outlet and wipe the product with a soft, dry cloth.
Do not use any chemicals such as wax, benzene, alcohol, thinners, insecticide, aerial fresheners, lubricants, or
detergents. These chemicals can damage the appearance of the TV or erase the printing on the product.
•Do not expose this apparatus to dripping or splashing.
•Do not dispose of batteries in a re.
•Do not short-circuit, disassemble, or overheat the batteries.
•There is danger of an explosion if you replace the batteries used in the remote with the wrong type of battery.
Replace only with the same or equivalent type.
* Figures and illustrations in this User Manual are provided for reference only and may differ from the actual product
appearance. Product design and specications may change without notice.
English - 4

English - 5
Contents
Before Reading This User Manual ---------------------------------------------------------------------------- 2
Warning! Important Safety Instructions ---------------------------------------------------------------------------- 3
01 What's in the Box?
02 Connecting the TV to the One Connect
03 TV Installation
Mounting the TV on a wall ---------------------------------------------------------------------------- 9
Providing proper ventilation for your TV ---------------------------------------------------------------------------- 10
Attaching the TV to the Stand ---------------------------------------------------------------------------- 11
Safety Precaution: Securing the TV
to the wall to prevent falling ---------------------------------------------------------------------------- 11
Detach the Cover-terminal stand from the TV ---------------------------------------------------------------------------- 12
Detach the Cover-Clean Back terminal from the TV ---------------------------------------------------------------------------- 12
04 The Samsung Smart Remote
Pairing the TV to the Samsung Smart Remote ---------------------------------------------------------------------------- 14
Installing batteries into the Samsung Smart Remote ---------------------------------------------------------------------------- 14
05 Initial Setup
Using the TV Controller ---------------------------------------------------------------------------- 15
06 Connecting to a Network
Network Connection - Wireless ---------------------------------------------------------------------------- 16
Network Connection - Wired ---------------------------------------------------------------------------- 16
Mobile Network ---------------------------------------------------------------------------- 17
07 Troubleshooting and Maintenance
Troubleshooting ---------------------------------------------------------------------------- 18
What is Remote Support? ---------------------------------------------------------------------------- 20
Eco Sensor and screen brightness ---------------------------------------------------------------------------- 20
Still image warning ---------------------------------------------------------------------------- 21
Caring for the TV ---------------------------------------------------------------------------- 21
08 Specications and Other Information
Specications ---------------------------------------------------------------------------- 22
Environmental Considerations ---------------------------------------------------------------------------- 23
Decreasing power consumption ---------------------------------------------------------------------------- 23
Licences ---------------------------------------------------------------------------- 23

English - 6
01 What's in the Box?
Make sure the following items are included with your TV. If any items are missing, contact your dealer.
•Samsung Smart Remote & Batteries (AAA x 2)
•User Manual
•Warranty Card / Regulatory Guide (Not available in
some locations)
•TV Power Cable / One Connect Power Cable
•Cleaning Cloth
4EA
Cover Terminal
COMPONENT IN / AV IN
Adapter (Not available in
some locations)
Wall Mount Adapter Bending Cover
One Connect Invisible Connection
•The items’ colours and shapes may vary depending on the models.
•Cables not included can be purchased separately.
•Check for any accessories hidden behind or in the packing materials when opening the box.
Warning: Screens can be damaged from direct pressure when
handled incorrectly. We recommend lifting the TV at the
edges, as shown.
Do Not Touch
This Screen!

English - 7
02 Connecting the TV to the One Connect
Refer to the following gure and connect the Invisible Connection, supplied as an accessory, between the TV and the
One Connect. Be sure to rst untie the cable ( ) of the Invisible Connection that is connected to the TV. If you untie
the cable ( ) of the Invisible Connection that will be connected to the One Connect, the cable may be entangled or
damaged.
1. Connect the connector ( ) of the Invisible Connection to the TV, and then connect the connector ( ) to the One
Connect.
2. After connecting the Invisible Connection between the TV and the One Connect, connect their power plugs to
power outlets.
ONE CONNECT
One connect

•When connecting the Invisible Connection, use a Bending Cover to prevent the cable of the Invisible
Connection from being bent at a 90 degree angle. Failure to do so may cause damage to the cable.
•When connecting the Invisible Connection, pay attention to the shapes of its connectors so that they
are connected correctly. Failure to do so may cause product malfunction.
•After connecting the Invisible Connection, wind the remaining cable around the Invisible Connection
tube. Just winding or leaving the remaining cable as it is may cause damage to the cable.
•When connecting the Invisible Connection, be careful not to twist the cable of the Invisible Connection.
Failure to do so may cause performance degradation to the TV or damage to the cable.
•Be careful not to take the following actions to prevent the Invisible Connection from being damaged:
Bending Twisting Pulling Stepping on Pressing on
CLASS 1 LASER PRODUCT
•Caution - Invisible laser radiation when open. Do not stare into beam.
–Do not bend or cut cables excessively.
–Do not place heavy objects on the cable.
–Do not disassemble the connector of the cable.
•Caution - Use of controls or adjustments or performance of procedures other than those specied
herein may result in hazardous radiation exposure.
English - 8

English - 9
03 TV Installation
Mounting the TV on a wall
If you mount this TV on a wall, follow the instructions exactly as set out by the manufacturer. Unless
it is correctly mounted, the TV may slide or fall and cause serious injury to a child or adult and serious
damage to the TV.
For models providing wall mount adapters, install them as shown in the gure below before installing the wall
mount kit.
•Refer to the installation manual included with the Samsung wall mount kit.
TV
TV
Wall mount
bracket
Wall mount
bracket
C
C
Wall mount Adapter
Wall mount Adapter
•Samsung Electronics is not responsible for any damage to the product or injury to yourself or others if you
choose to install the wall mount on your own.
•You can install your wall mount on a solid wall perpendicular to the oor. Before attaching the wall mount to
surfaces other than plaster board, contact your nearest dealer for additional information. If you install the TV on
a ceiling or slanted wall, it may fall and result in severe personal injury.
•Standard dimensions for wall mount kits are shown in the table on the next page.
•If you are installing a third-party wall mount, note that the length of the screws you can use to attach the TV to
the wall mount is shown in column C in the table on the next page.
•When installing a wall mount kit, we recommend you fasten all four VESA screws.
•If you want to install a wall mount kit that attaches to the wall using two top screws only, be sure to use a
Samsung wall mount kit that supports this type of installation. (You may not be able to purchase this type of
wall mount kit, depending on the geographical region.)

TV size in
inches
VESA screw hole specs
(A * B) in millimetres C (mm)Standard Screw Quantity
55 - 75 400 x 400 43 - 45 M8 4
Do not install your wall mount kit while your TV is turned on. This may result in personal injury from
electric shock.
•Do not use screws that are longer than the standard dimension or do not comply with the VESA standard screw
specications. Screws that are too long may cause damage to the inside of the TV set.
•For wall mounts that do not comply with the VESA standard screw specications, the length of the screws may
differ depending on the wall mount specications.
•Do not fasten the screws too rmly. This may damage the product or cause the product to fall, leading to
personal injury. Samsung is not liable for these kinds of accidents.
•Samsung is not liable for product damage or personal injury when a non-VESA or non-specied wall mount is
used or when the consumer fails to follow the product installation instructions.
•Do not mount the TV at more than a 15 degree tilt.
•Always have two people mount the TV onto a wall.
Providing proper ventilation for your TV
When you install your TV, maintain a distance of at least 10 cm between the TV and other objects (walls, cabinet
sides, etc.) to ensure proper ventilation. Failing to maintain proper ventilation may result in a re or a problem with
the product caused by an increase in its internal temperature.
When you install your TV with a stand or a wall mount, we strongly recommend you use parts provided by Samsung
Electronics only. Using parts provided by another manufacturer may cause difculties with the product or result in
injury caused by the product falling.
Installation with a stand Installation with a wall mount
10 cm10 cm
10 cm
10 cm 10 cm
10 cm
10 cm
English - 10

Attaching the TV to the Stand
Make sure you have all the accessories shown, and that you assemble the stand following the provided assembly
instructions.
Safety Precaution: Securing the TV to the wall to prevent falling
Caution: Pulling, pushing, or climbing on the TV may cause the TV to fall. In particular, ensure
your children do not hang on or destabilise the TV. This action may cause the TV to tip over,
causing serious injuries or death. Follow all safety precautions provided in the Safety Flyer
included with your TV. For added stability and safety, you can purchase and install the anti-fall
device as described below.
WARNING: Never place a television set in an unstable location. The television set may fall, causing
serious personal injury or death. Many injuries, particularly to children, can be avoided by taking simple
precautions such as
•Using cabinets or stands recommended by the manufacturer of the television set.
•Only using furniture that can safely support the television set.
•Ensuring the television set is not overhanging the edge of the supporting furniture.
•Not placing the television set on tall furniture (for example, cupboards or bookcases) without
anchoring both the furniture and the television set to a suitable support.
•Not placing the television set on cloth or other materials that may be located between the television
set and supporting furniture.
•Educating children about the dangers of climbing on furniture to reach the television set or its
controls.
If you are retaining and relocating the television set that you are replacing with this new set, you should
apply the same precautions to the old set.
English - 11

Preventing the TV from falling
1. Using the appropriate screws, rmly fasten a set of brackets to the wall.
Conrm that the screws are rmly attached to the wall.
–You may need additional material such as wall anchors depending
on the type of wall.
2. Using the appropriately sized screws, rmly fasten a set of brackets to
the TV.
–For the screw specications, refer to the standard screw part in the
table under "Mounting the TV on a wall".
3. Connect the brackets xed to the TV and the brackets xed to the wall
with a durable, heavy-duty string, and then tie the string tightly.
–Install the TV near the wall so that it does not fall backwards.
–Connect the string so that the brackets xed to the wall are at the
same height as or lower than the brackets xed to the TV.
Detach the Cover-terminal stand from the TV
Detach the Cover-Clean Back terminal from the TV
English - 12

English - 13
04 The Samsung Smart Remote
(Voice Interaction)
Runs Voice Interaction. Press the
button, say a voice command, and
then release the button to run Voice
Interaction. When pressed once, the
guide to Voice Interaction appears.
•The supported voice interaction
languages and features may
differ by geographical region.
(Number pad)
When pressed, a number strip
appears on the bottom of the
screen. Select numbers and then
select Done to enter a numeric
value. Use to change the channel,
enter a PIN, enter a ZIP code, etc.
•When pressed for 1 second or
more, the TTX menu appears.
VOL (Volume)
Move the button up or down to
adjust the volume. To mute the
sound, press the button. When
pressed for 1 second or more, the
Accessibility Shortcuts menu
appears.
CH (Channel)
Move the button up or down to
change the channel. To see the
Guide screen, press the button.
(Power)
Press to turn the TV on or off.
Directional pad (up/down/left/
right)
Moves the focus and changes the
values seen on the TV's menu.
(Return)
Returns to the previous menu.
When pressed for 1 second or
more, the running function is
terminated. When pressed while
you are watching a programme, the
previous channel appears.
(Play/pause)
When pressed, the playback
controls appear. Using these
controls, you can control the media
content that is playing.
(Smart Hub)
Returns to the Home Screen.
4 Colour buttons
Use these coloured buttons to
access additional options specic to
the feature in use.
Select
Selects or runs a focused item.
When pressed while you are
watching content, detailed
programme information appears.
When pressed again, you can
select or run any of the functions
displayed.

English - 14
Pairing the TV to the Samsung Smart Remote
When you turn on the TV for the rst time, the Samsung Smart Remote pairs
to the TV automatically. If the Samsung Smart Remote does not pair to the TV
automatically, point it at the remote control sensor of the TV, and then press
and hold the buttons labelled and as shown in the gure on the left
simultaneously for 3 seconds or more.
Installing batteries into the Samsung Smart Remote
1. Press the button at the top rear of the Samsung Smart Remote. The body will pop out slightly from the body
cover.
2. Turn the remote over, and then slide the body of the remote upwards until the battery compartment is revealed.
3. Press the rand lbuttons at both sides of the battery compartment to remove the existing batteries.
4. Insert two new batteries (1.5V AAA type) into the battery compartment making sure that the batteries'
polarities (+, -) are oriented correctly. When done, slide the body of the remote until it is nearly in its original
position.
5. Turn the remote over, press and hold the button on the top rear, and then slide the body of the remote down
into place.
•Alkaline batteries are recommended for longer battery life.

English - 15
The initial setup dialogue box appears when the TV is rst activated. Follow the on-screen instructions to nish
the initial setup process. You can manually perform this process at a later time in the > Settings > General >
Start Setup menu.
Using the TV Controller
You can turn on the TV with the TV Controller button at the bottom of the TV, and then use the Control Menu. The
Control menu appears when the TV Controller is pressed while the TV is On. For more information about its usage,
refer to the gure below.
TV Controller / Remote control sensor
Press: Move
Press & Hold: Select
The TV Controller is located on the bottom of the TV.
: Power off : Volume Up
: Channel Up : Volume Down
: Channel Down : Source
Control menu
05 Initial Setup

English - 16
06 Connecting to a Network
Connecting the TV to a network gives you access to online services, such as Smart Hub, as well as software updates.
Network Connection - Wireless
Connect the TV to the Internet using a standard router or modem.
Wireless IP Router or
Modem with a DHCP Server
LAN Cable (Not Supplied)
The LAN Port on the Wall
Network Connection - Wired
Connect your TV to your network using a LAN cable.
•The TV does not support the network speeds less than or equal to 10 Mbps.
•Use Cat7 (*STP Type) cable for the connection.
* Shielded Twist Pair

English - 17
Mobile Network
Availability depends on the specic model and area.
While connecting to the mobile network, some functions might be unavailable.
Refer to the diagram and insert the Mobile Dongle (sold separately) into the USB port. The Mobile Dongle must be
connected to the TV in order to connect to the mobile network. However, the Mobile Dongle is sold separately and is
not available from Samsung.
If you have any problems using online services, please contact your Internet service provider.
•When you use a large mobile dongle(Data Card), USB devices may not work properly due to interferences among
the USB ports, or the wireless network may not work properly due to interferences from the peripherals and
surroundings. In this case, use a USB extension cable.
Supported Telecom and Model Name
For more information, refer to the e-Manual.

English - 18
07 Troubleshooting and Maintenance
Troubleshooting
If the TV seems to have a problem, rst review this list of possible problems and solutions. Alternatively, review the
Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.
com” and click on Support, or contact the call centre listed on the back cover of this manual.
•This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be,
however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the
product.
•To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update
functions on the TV's menu ( > Settings > Support > Software Update > Update Now or Auto update).
The TV won’t turn on.
•Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
•Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.
•Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV
turns on, refer to “Remote control does not work” below.
There is no picture/video/sound, or a distorted picture/video/sound from an external device, or
“Weak or No Signal” is displayed on the TV, or you cannot nd a channel.
•Make sure the connection to the device is correct and that all cables are fully inserted.
•Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.
•Conrm that the correct input source has been selected ( > Source).
•Perform a TV self diagnosis to determine if the problem is caused by the TV or the device ( > Settings >
Support > Self Diagnosis > Start Picture Test or Start Sound Test).
•If the test results are normal, reboot the connected devices by unplugging each device's power cord and then
plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected
device.
•If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels ( > Settings >
Broadcasting > Auto Tuning).
–This function is only available on certain models in specic geographical areas.

The remote control does not work.
•Check if the power indicator on the TV blinks when you press the remote's Power button. If it does not, replace
the remote control's batteries.
•Make sure that the batteries are installed with their poles (+/–) in the correct direction.
•Try pointing the remote directly at the TV from 1.5 ~ 1.8 m away.
•If your TV came with a Samsung Smart Remote (Bluetooth Remote), make sure to pair the remote to the TV.
The cable or satellite box remote control doesn’t turn the TV on or off or adjust the volume.
•Programme the cable or satellite box remote control to operate the TV. Refer to the cable or satellite box user
manual for the SAMSUNG TV code.
The TV settings are lost after 5 minutes.
•The TV is in the Retail Mode. Change the Usage Mode in the General Menu to Home Mode ( > Settings >
General > System Manager > Usage Mode > Home Mode).
Intermittent Wi-Fi
•Make sure the TV has a network connection ( > Settings > General > Network > Network Status).
•Make sure the Wi-Fi password is entered correctly.
•Check the distance between the TV and the Modem/Router. The distance should not exceed 15.2 m.
•Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles
between the TV and the Modem/Router. (The Wi-Fi strength can be decreased by appliances, cordless phones,
stone walls/replaces, etc.)
Single story Multi story
Wireless router
Wireless repeater
•Contact your ISP and ask them to reset your network circuit to re-register the Mac addresses of your new
Modem/Router and the TV.
English - 19

Video App problems (Youtube etc)
•Change the DNS to 8.8.8.8. Select > Settings > General > Network > Network Status > IP Settings >
DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.
•Reset by selecting > Settings > Support > Self Diagnosis > Reset Smart Hub.
What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:
•Diagnose your TV
•Adjust the TV settings for you
•Perform a factory reset on your TV
•Install recommended rmware updates
How does Remote Support work?
You can easily have a Samsung Tech service your TV remotely:
1. Call the Samsung Contact Centre and ask for remote support.
2. Open the menu on your TV and go to the Support section.
3. Select Remote Management, then read and agree to the service agreements. When the PIN screen appears,
provide the PIN number to the agent.
4. The agent will then access your TV.
Eco Sensor and screen brightness
Eco Sensor adjusts the brightness of the TV automatically. This feature measures the light in your room and
optimises the brightness of the TV automatically to reduce power consumption. If you want to turn this off, go to
> Settings > General > Eco Solution > Ambient Light Detection.
•If the screen is too dark while you are watching TV in a dark environment, it may be due to the
Ambient Light Detection function.
•Do not block the sensor with any object. This can decrease picture brightness.
English - 20