Samsung UE50AU717 Guide

E-MANUAL
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Model Serial No.
To directly go to the page that provides instructions on
how to use the manual for visually impaired users, select
the Menu Learning Screen link below.
"Menu Learning Screen" Link

Contents
Guide
Connections
5Connection Guide
7 Connecting an Antenna (Aerial)
8Connecting to the Internet
12 Screen Sharing (Smart View) with your Mobile Device
16 Connection Cables for External Devices
18 Switching between external devices connected to the TV
20 Connection Notes
Remote Control and Peripherals
23 About the Samsung Smart Remote (QLED TV / AU9 Series or
higher/The Frame)
26 About the Samsung Smart Remote (AU8 Series)
29 Connecting the Samsung Smart Remote to the TV
30 Controlling External Devices with a Samsung Remote
Control - Using the Universal Remote
31 Using Anynet+ (HDMI-CEC)
32 Controlling the TV with a Keyboard, Mouse or Gamepad
34 Entering Text using the On-Screen Virtual Keyboard
Smart Features
36 Using Smart Hub
46 Using a Samsung account
48 Using Ambient Mode
54 Using Art Mode
63 Using the Shortcuts
65 Using PC on TV
71 Using the Apps Service
75 Using the e-Manual
77 Using the Internet
78 Using SmartThings
81 Playing pictures/video/music
87 Using Bixby
92 Using the Game Bar
TV Viewing
95 Using the Guide
98 Recording Programmes
100 Setting Up Schedule Viewing
102 Using Timeshift
102 Buttons and functions available while recording a
programme or Timeshift
104 Using the Channel List
105 Editing channels
106 Using a Personal Favourites List
107 TV-Viewing Support Functions
Picture and Sound
114 Using Intelligent Mode
116 Adjusting the Picture Quality
118 Setting the Viewing Environment for External Devices
121 Picture Support Functions
123 Conguring a Sound Mode and Expert Settings
125 Using the Sound Support Functions
System and Support
127 Using the Time Functions and the Timers
130 Using the Power and Energy Saving Functions
132 Updating the TV's Software
133 Audio and Video Functions for the Visually or Hearing
Impaired
139 Using Voice Assistants on the TV
140 Using Other Functions
142 HbbTV
143 Using a TV Viewing Card (“CI or CI+ Card”)
146 Teletext Feature
Precautions and Notes
150 Before Using the Recording and Timeshift Functions

151 Supported broadcasting audio options
152 Read Before Using Apps
153 Read Before Using the Internet Function
155 Read Before Playing Photo, Video or Music Files
167 Read After Installing the TV
168 Supported Resolutions for UHD Input Signals
169 Resolutions for Input Signals supported by QN7**A series or
higher
170 Supported Resolutions for FreeSync (VRR)
171 Supported Resolutions for Wide Screen
172 Read Before Connecting a Computer (Supported
Resolutions)
175 Supported Resolutions for Video Signals
177 Read Before Using Bluetooth Devices
178 Licences & Other Information
Troubleshooting
Picture Issues
180 Testing the picture
Sound and Noise Issues
186 Testing the sound
Channel and Broadcast Issues
External Device Connectivity Issues
Network Issues
Anynet+ (HDMI-CEC) Issues
Remote Control Issues
Recording Issues
Apps
Media Files
Voice Assistant Issues
Other issues
Diagnosing TV operational issues
Getting Support
203 Getting support through Remote Management
203 Finding the contact information for service
203 Requesting service

FAQ
The TV Screen does not Display Properly
204 When the TV screen does not display properly
The TV does not Turn On
209 When your TV does not turn on
The Picture is Distorted, or No Sound Comes Out of the
Sound Bar
215 When the TV does not connect with an external device
properly
Internet Access is not Available
219 When the TV can't connect to the Internet
There is No Sound or the Speakers are Making an Odd Sound
224 When no sound comes out of the TV, or the sound is
breaking up
The Remote Control does not Work
230 When the remote control does not work
Updating the Software
234 Updating to the latest TV's software
Accessibility Guidance
Menu Learning Screen
240 Using the Remote control
242 Using the accessibility menu
246 Using the TV with Voice Guide on
248 Using the guide
252 Using Schedule Viewing
253 Using the Channel List
255 Recording
258 Using Smart Hub
262 Launching the e-Manual
263 Using Bixby

Guide
Learn how to use various features.
Connections
You can watch live broadcasts by connecting an antenna cable to your TV and can get access to the Internet by
using a LAN cable or wireless access point. Using various connectors, you can also connect external devices.
Connection Guide
You can view detailed information about external devices that can be connected to the TV.
Source Connection Guide Try Now
It shows you how to connect various external devices such as video devices, game consoles and PCs using pictures.
If you select the connection method and an external device, the connection details appear.
•Audio Device: HDMI (eARC), Optical, Bluetooth, Wi-Fi, Wi-Fi Speaker Surround Setup
•Video Device: HDMI
•Smartphone: Screen Sharing (Smart View), SmartThings, Apple AirPlay, NFC on TV, Tap View
•PC: HDMI, Screen Sharing (Wireless), Apple AirPlay
•Input Device: Remote Control, Keyboard, Mouse, USB Gamepad, USB Camera, Bluetooth Device
•Game Console: HDMI
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•External Storage: USB Flash Drive, Hard Disk Drive (HDD)
Using HDMI Troubleshooting, you can check the connection to HDMI cable and external devices (takes approximately 2
minutes).
Some functions may not be supported depending on the model or geographical area.
The connection method and available external devices may differ depending on the model.
Connection Guide
Audio Device
Video Device
Smartphone
PC
Input Device
Game Console
External Storage
HDMI (eARC)
Optical
Bluetooth
Wi-Fi
Wi-Fi Speaker Surround Setup
HDMI Troubleshooting
Connect audio devices, such as speakers, sound bars,
headphones, or home theatres, to your TV.
The image on your TV may differ from the image above depending on the model and geographical area.
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Connecting an Antenna (Aerial)
You can connect an antenna cable to your TV.
An antenna connection is not necessary if you connect a cable box or satellite box.
The port on your TV may differ from the following gure depending on the product model and region.
It is best to connect the both connectors using a Multi-Switch or DiSEqC Switch, etc and to set Aerial Connection
Type to Dual.
A connection method may differ depending on the model or geographical area.
The DVB-T2 system may not be supported depending on the geographical area.
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Connecting to the Internet
You can get access to the Internet through your TV.
Settings General Network Open Network Settings Try Now
Congure network settings to connect to an available network.
Establishing a wired Internet connection
Settings General Network Open Network Settings Wired
If you connect a LAN cable, the TV automatically accesses the Internet.
If the TV does not automatically connect to the network, refer to "Network Issues" in "Troubleshooting".
To connect a LAN cable, use a CAT 7 (*STP type) cable for the connection. (100/10 Mbps)
* Shielded Twisted Pair
The TV will not be able to connect to the Internet if your network speed is below 10 Mbps.
This function may not be supported depending on the model.
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Establishing a wireless Internet connection
Settings General Network Open Network Settings Wireless
Make sure that you have the wireless access point's name (SSID) and password settings before attempting to
connect. The network name (SSID) and security key are available on the wireless access point's conguration
screen. See the wireless access point's user manual for more information.
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Wireless Connection
Select your wireless network.
Refresh
Manage Saved Networks
The image on your TV may differ from the image above depending on the model and geographical area.
If no wireless access point is found, select Add Network at the bottom of the list and enter the network name (SSID).
If your wireless access point has a WPS or PBC button, select Use WPS at the bottom of the list, and then push the WPS or
PBC button on your access point within 2 minutes. The TV will connect automatically.
To view or delete previously connected network names (SSIDs), move the focus to Manage Saved Networks, and then press
the Select button.
To disconnect Wi-Fi, select Disconnect in Settings General Network Network Status.
Checking the Internet connection status
Settings General Network Network Status Try Now
View the current network and Internet status.
Resetting Your Network
Settings General Network Reset Network Try Now
Restore the network settings to the factory default.
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Turning on the TV with a mobile device
Settings General Network Expert Settings Power On with Mobile
You can turn on the TV using a mobile device connected to the same network as the TV.
This function is available with a mobile device connected to the TV through the SmartThings app or the Apple AirPlay
function.
Apple AirPlay may not be supported depending on the model or geographical area.
Connecting an IP control device to the TV
Settings General Network Expert Settings IP Remote
You can connect an IP control device to the TV remotely to manage your IP device.
To use this function, Power On with Mobile must be turned on.
Turning this feature on may allow other IP control devices to control your TV. We recommend turning this feature on only if
an authorised third-party custom controller is installed and congured specically for a Samsung TV and if your Wi-Fi
network is password protected.
This function may not be supported depending on the model or geographical area.
Allowing to connect a wireless network
Settings General Network Expert Settings Wi-Fi
You can enable the connection to Wi-Fi.
To connect a wireless network, the function must be active.
Changing the name of the TV
Settings General System Manager Device Name Try Now
You can change the name of the TV on the network. Select User Input at the bottom of the list and change the
name.
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Screen Sharing (Smart View) with your Mobile Device
You can watch the screen of your mobile device on the TV screen through Smart View, Tap View or Multi View.
For information on how to share the screen with your mobile device, refer to Source Connection Guide
Smartphone Screen Sharing (Smart View).
• To turn off Screen Sharing (Smart View), disconnect the mobile device or press the button on the remote
control.
• Using the Smart View menu on your mobile device, you can change the settings such as aspect ratio.
• Use AirPlay if you are an iPhone or iPad user. For more information, refer to Source Connection Guide
Smartphone Apple AirPlay.
This function may not be supported depending on the model or geographical area.
• The screen sharing function (Smart View/Apple AirPlay) on your mobile device appears on Multi View of the TV
(or the screen on your mobile device).
This function may not be supported depending on the model or geographical area.
Using Tap View
Tap your mobile device on the TV, you can watch the Multi View or mobile device's screen through the TV screen.
This function may not be supported depending on the model.
This function is available in Samsung mobile devices with Android 8.1 or higher.
1. Enable Tap View on your mobile device.
For more information about conguration, refer to 'Enabling Tap View'.
2. Turn on the screen of your mobile device.
3. Tap your mobile device on the TV. The TV screen switches to Multi View or mobile device's screen.
When you perform Tap View while in Ambient Mode or Art mode, only the mobile device's screen appears on the TV.
4. Watch the Multi View or mobile device's screen on the TV screen.
The displayed TV screen may differ depending on the model.
This function enables mirroring (Smart View) by detecting vibrations generated when you tap the mobile device on the TV.
Be sure to tap away from the TV screen and bezel corners. It may be scratched or broken to the TV or mobile device screen.
We recommend using your mobile device with the cover in place and lightly tap it on any external edge of the TV.
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Enabling Tap View
Enable Tap View in the SmartThings app.
Depending on the SmartThings app version, you may need to register the TV with your mobile device.
This function may not be supported depending on the model.
1. Launch the SmartThings app on your mobile device.
2. Select Settings ( ) in SmartThings app on your mobile device.
3. Set Tap View to on.
Upon connection for the rst time, select Allow on a pop-up window of the TV.
Using Multi View
Multi View
This function may not be supported depending on the model.
You can view multiple content items through Multi View.
To start the function, select Multi View, and then select the content to add in Select content. or select a
desired combination in Preset at the top of Multi View. Or run screen sharing (Smart View/Apple AirPlay)
for your mobile device.
This function can be started or stopped by pressing the button on the Samsung Smart Remote.
When the button is available on the Samsung Smart Remote, you can enter the Multi View function by pressing its
button.
The multiple view for 3 to 5 content items is supported with some models including QN8**A and QN9**A. When you press
the button in Multi View mode, the Multi View preview screen appears above the bottom of the screen. By selecting the
content in the Multi View preview screen, 2-5 contents can be displayed in Multi View mode.
This function operates only by TV broadcasts, external devices, or apps that support Multi View.
While running Multi View, app casting from your mobile device is run on Multi View. This function is not available in some
apps.
In some models, you can view the image on the camera connected to the SmartThings app of your mobile device.
Q-Symphony is not supported by Multi View.
When an external device that connects to a receiver or Soundbar is used in Multi View, sound outputs from the TV speaker,
not from the receiver or Soundbar.
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When Multi View is running, press the Select button to congure the following menus.
This function and the provided options for each menu icon may not be available depending on the model and region.
• (Select content.)
You can select from the content list displayed above.
After selecting a content item, you can control the screen or change the app and source.
• Select App/Source (Content Selection Mode)
You can change the content for the selected window. To enter Content Selection Mode, press and hold the Select
button on the Samsung Smart Remote.
• (Change screen size.)
Selects the desired size of Multi View.
• (Set Picture-in-Picture.)
Selects the position of a small screen on the full screen. The focusing left or right screen appears as small
window.
This function may not be supported depending on the model.
• (Listen to the sound from two screens.)
You will hear the sound of both screens at the same time by adjusting the ratio of each screens sound.
This function may not be supported depending on the model.
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• (Delete screen.)
You can delete the selected screen.
This function may not be supported depending on the model.
• (Connect Bluetooth speaker.)
You can hear the sound by connecting the Bluetooth speaker.
This function may not be supported depending on the model.
• (Exit to full screen.)
Multi View is ended and then the full screen appears.
To stop Multi View, press and hold the button on the Samsung Smart Remote. A short press of the Samsung
Smart Remote's button allows you to choose whether to save exit the current layout.
•Save and Exit
You can save the layout of the current Multi View before closing the function.
The saved layout can be used after selecting it at the top of the Multi View ( Multi View up directional
button).
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Connection Cables for External Devices
You can view detailed information about the connection cables for external devices that can be connected to the TV.
Cable name Image Description
HDMI
to
HDMI
Each cable simultaneously transmits digital video and audio signals
from an external device to the HDMI port on the TV.
Cables are divided into various types according to the types of input/
output ports on external devices.
HDMI
to
MINI HDMI
HDMI
to
Micro HDMI
HDMI
to
USB Type-C
HDMI
to
DisplayPort
Mini DisplayPort
to
HDMI
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Cable name Image Description
DVI
to
HDMI
DVI to HDMI cables can transmit only digital video signals and not
audio signals. We recommend that you use HDMI to HDMI cables.
Optical
Optical cables are used to transmit audio signals to external
speakers with low signal loss.
Optical cables can't transmit video signals.
Component
Component cables transmit analogue signals.
The video signal is separated and transmitted to the red, green and
blue terminals to provide HD (1080i) pictures. The audio signal is
transmitted to the red and white terminals.
Composite
Composite cables transmit analogue signals.
The video signal is transmitted to the yellow terminal and the audio
signal is transmitted to the red and white terminals.
Available connection cables may differ depending on the model or geographical area.
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Switching between external devices connected to the TV
You can switch between TV programmes and the content of external devices.
Source
When you select a connected external device on the Source screen, the output of the selected device is displayed on
the TV's screen.
On the Standard Remote Control, press the SOURCE button.
To control a device (Blu-ray player, game console, etc.) that supports universal remote control with the TV's remote control,
connect the device to an HDMI port on the TV, and then turn on the device. The output displayed on the TV is automatically
switched to the output of the device or you can congure universal remote control for the device automatically. For more
information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote".
When a USB device is connected to the USB port, a pop-up message appears that lets you switch easily to the media
content listed on the device.
This function may not be supported depending on the device and geographical area.
Editing the name and icon of an external device
Source
You can change the port name for a connected external device or add it to the Home Screen.
Sources
Universal Remote
Edit
Information
Add to Home
Source
The image on your TV may differ from the image above depending on the model and geographical area.
1. Move the focus to a connected external device.
2. Press the up directional button. The following functions become available.
Available functions may differ depending on the port type.
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1.Universal Remote
You can control external devices connected to the TV using a Samsung remote control. To control external devices,
register them by following the instructions on the screen.
This function may not be supported depending on the model or geographical area.
For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal
Remote".
2.Edit
You can rename the input ports and change the device icons.
3.Information
You can view detailed information about an external device.
4.Add to Home
You can add the port of an external device to the Home Screen for quick switching.
Using additional functions
You can use the following features on the Source screen.
•PC on TV
Use the TV to access your PC via remote PC or Screen Sharing (Wireless).
For more information, refer to "Using PC on TV".
•Connection Guide
Displays device connection instructions.
For more information about the Connection Guide, refer to "Connection Guide".
•Remote Key Guide
You can view how to use the remote control.
This function may not be supported depending on the model or geographical area.
•Universal Remote
Lets you register external devices to your Samsung remote control and control them using the Remote.
This function may not be supported depending on the model or geographical area.
For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal
Remote".
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Connection Notes
When connecting an external device, note the following.
The number of connectors and their names and locations may differ with the model.
Refer to the external device's operating manual when connecting it to the TV. The number of external device connectors
and their names and locations may differ with the manufacturer.
Connection notes for HDMI
• The following types of HDMI cables are recommended:
– High Speed HDMI Cable
– High Speed HDMI Cable with Ethernet
– Premium High Speed HDMI Cable
– Premium High Speed HDMI Cable with Ethernet
– Ultra High Speed HDMI Cable
• Use an HDMI cable with a thickness of 17 mm or less.
• Using a non-certified HDMI cable may result a blank screen or a connection error.
• Some HDMI cables and devices may not be compatible with the TV due to different HDMI specifications.
• This TV does not support HDMI Ethernet Channel. Ethernet is a Local Area Network (LAN) built with coaxial
cables standardised by the IEEE.
• Use a cable shorter than 3 m to get the best UHD viewing quality.
• Many computer graphics adaptors do not have HDMI ports, but have DVI or DisplayPort ports instead. If your PC
does not support HDMI video out, connect your PC with a DVI to HDMI or HDMI to DisplayPort cable.
• When the TV is connected to an external device such as a DVD/BD player or a set-top box via HDMI, power sync
mode will be automatically activated. In the power sync mode, the TV continues to detect and connect external
devices via HDMI cable. This function can be deactivated by removing the HDMI cable of the connected device.
This function may not be supported depending on the model.
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