Samsung CRG90 Series User manual

USER MANUAL
C49RG9*
Gaming Monitor
The color and the appearance may differ depending on the product, and the specifications are subject to change without prior
notice to improve the performance.
The contents of this manual are subject to change without notice to improve quality.
© Samsung
Samsung owns the copyright for this manual.
Use or reproduction of this manual in parts or entirety without the authorization of Samsung is prohibited.
Trademarks other than that of Samsung are owned by their respective owners.
An administration fee may be charged in the following situations:
(a) An engineer is called out at your request, but it is found that the product has no defect (i.e., where the user
manual has not been read).
(b) You bring the unit to a repair center, but it is found that the product has no defect (i.e., where the user manual
has not been read).
You will be informed of the administration fee amount before a technician visits.

2
Game
Picture Mode 27
Refresh Rate 28
Black Equalizer 29
Response Time 29
FreeSync 29
Low Input Lag 31
Virtual Aim Point 31
Screen Size 31
Save Settings 32
Picture
Picture Mode 33
Brightness 34
Contrast 34
Sharpness 34
Color 35
HDMI Black Level 35
Eye Saver Mode 35
Screen Adjustment 36
Calibration Report 36
Connecting and Using a Source Device
Pre-connection Checkpoints 20
Connecting and Using a PC 20
Connection Using the HDMI Cable 20
Connection Using the DP Cable 20
Connecting to Headphones 21
Connecting to Microphone 21
Connection Using the Audio Cable 21
Connecting the Product to a PC as a USB HUB 22
Connecting a PC to the Product 22
Utilizing the Product as a USB HUB 22
Connecting a USB device 23
Connecting the Power 24
Tidying Up the Connected Cables 25
Correct posture to use the product 26
Driver Installation 26
Setting Optimum Resolution 26
Table of contents
Before Using the Product
Securing the Installation Space 4
Precautions for storage 4
Safety Precautions 4
Cleaning 5
Electricity and Safety 5
Installation 6
Operation 7
Preparations
Parts 9
Control Panel 9
Function Key Guide 10
Game Setting Key 11
Changing Brightness, Contrast and Sharpness
settings 12
Changing Eye Saver Mode settings 12
Changing the Volume setting 12
Types of Ports 13
Upgrading the Software via USB 14
Anti-theft Lock 15
Installation 16
Attaching the Stand 16
Removing the Stand
(For Attaching the BRACKET WALL) 17
Adjusting the Product Tilt and Height 18
Attaching the BRACKETWALL 19

3
Specifications
General 50
Standard Signal Mode Table 51
Appendix
Responsibility for the Pay Service (Cost to
Customers) 55
Not a product defect 55
A Product damage caused by customer's fault 55
Others 55
WEEE 56
Correct Disposal of This Product
(Waste Electrical & Electronic Equipment) 56
Source Detection 43
Key Repeat Time 43
Power LED On 44
Reset All 44
Information 44
Installing the Software
Easy Setting Box 46
Restrictions and Problems with the Installation 46
System Requirements 46
Troubleshooting Guide
Requirements Before Contacting Samsung
Customer Service Center 47
Testing the Product 47
Checking the Resolution and Frequency 47
Check the following. 47
Q & A 49
PBP 36
PBP Mode 36
Aspect Ratio 37
Screen1 37
Screen2 37
Sound Source 37
OnScreen Display
Language 38
Display Time 38
System
Self Diagnosis 39
Lighting 41
Local Dimming 41
Volume 41
Smart ECO Saving+ 41
Off Timer Plus 41
PC/AV Mode 42
USB Super Charging 42
DisplayPort Ver. 43
HDMI Mode 43
Table of contents

4
Securing the Installation Space
Ensure some space around the product forventilation. An internal temperature rise may cause fire and
damage the product. Be sure to allow the amount of space as shown below or greaterwhen installing the
product.
―The exterior may differ depending on the product.
10 cm (3.93 Inches)
10 cm
(3.93 Inches)
10 cm
(3.93 Inches)
10 cm (3.93 Inches)
10 cm
(3.93 Inches)
Precautions for storage
High-glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used
nearby.
―Contact your nearest Samsung Customer Service Center if you want to clean the inside of the product (Service
fee will be charged.)
Safety Precautions
Warning A serious orfatal injury may result if instructions are not followed.
Caution Personal injury or damage to properties may result if instructions are
not followed.
Before Using the Product
Chapter 01

5
Cleaning
―Take the following steps when cleaning.
1 Power off the product and computer.
2 Disconnect the power cord from the product.
―Hold the powercable by the plug and do not touch the cable with wet hands. Otherwise, an electric shock
may result.
3 Wipe the monitorwith a clean, soft and dry cloth.
‒Do not apply a cleaning agent that contains alcohol, solvent, or surfactant to the monitor.
‒Do not spray water or detergent directly on the product.
4 Wet a soft and dry cloth in water and wring thoroughly to clean the exterior of the product.
5 Connect the power cord to the product when cleaning is finished.
6 Power on the product and computer.
Electricity and Safety
Warning
•Do not use a damaged power cord or plug, or a loose power socket.
•Do not use multiple products with a single power socket.
•Do not touch the power plug with wet hands.
•Insert the power plug all the way in so it is not loose.
•Connect the power plug to a grounded power socket (type1 insulated devices only).
•Do not bend or pull the power cord with force. Be careful not to leave the powercord under a heavy
object.
•Do not place the power cord or product near heat sources.
•Clean any dust around the pins of the power plug or the power socket with a dry cloth.
Caution
•Do not disconnect the power cord while the product is being used.
•Only use the power cord provided with your product by Samsung. Do not use the power cord with
other products.
•Keep the power socket where the power cord is connected unobstructed.
‒The power cord must be disconnected to cut off power to the product when an issue occurs.
•Hold the plug when disconnecting the power cord from the power socket.

6
Warning
•DO NOT PLACE CANDLES, INSECT REPELLANTS OR CIGARETTES ON TOP OF THE PRODUCT. DO NOT
INSTALL THE PRODUCT NEAR HEAT SOURCES.
•Do not install the product in poorly ventilated spaces such as a bookcase or closet.
•Install the product at least 10cm away from the wall to allow ventilation.
•Keep the plastic packaging out of the reach of children.
‒Children may suffocate.
•Do not install the product on an unstable or vibrating surface (insecure shelf, sloped surface, etc.)
‒The product may fall and become damaged and/or cause an injury.
‒Using the product in an area with excess vibration may damage the product or cause a fire.
•Do not install the product in a vehicle or a place exposed to dust, moisture (water drips, etc.), oil, or
smoke.
•Do not expose the product to direct sunlight, heat, or a hot object such as a stove.
‒The product lifespan may be reduced or a fire may result.
•Do not install the product within the reach of young children.
‒The product may fall and injure children.
•Edible oil, such as soybean oil, can damage or deform the product. Do not install the product in a
kitchen or near a kitchen counter.
Caution
•Do not drop the product while moving.
•Do not set down the product on its front.
•When installing the product on a cabinet or shelf, make sure that the bottom edge of the front of the
product is not protruding.
‒The product may fall and become damaged and/or cause an injury.
‒Install the product only on cabinets or shelves of the right size.
•Set down the product gently.
‒Product failure or personal injury may result.
•Installing the product in an unusual place (a place exposed to a lot of fine dust, chemical substances,
extreme temperatures or a significant presence of moisture, or a place where the product will
operate continuously for an extended period of time) may seriously affect its performance.
‒Be sure to consult Samsung Customer Service Center if you want to install the product at such a
place.
Installation

7
Warning
•There is a high voltage inside the product. Never disassemble, repair or modify the product yourself.
‒Contact Samsung CustomerService Center for repairs.
•To move the product, first disconnect all the cables from it, including the power cable.
•If the product generates abnormal sounds, a burning smell or smoke, disconnect the power cord
immediately and contact Samsung Customer Service Center.
•Do not let children hang from the product or climb on top of it.
‒Children may become injured or seriously harmed.
•If the product is dropped or the outer case is damaged, turn off the power and disconnect the power
cord. Then contact Samsung Customer Service Center.
‒Continued use can result in a fire or electric shock.
•Do not leave heavy objects or items that children like (toys, sweets, etc.) on top of the product.
‒The product or heavy objects may fall as children try to reach for the toys or sweets resulting in a
serious injury.
•During a lightning or thunderstorm, power off the product and remove the power cable.
•Do not drop objects on the product or apply impact.
•Do not move the product by pulling the power cord or any cable.
•If a gas leakage is found, do not touch the product or power plug. Also, ventilate the area
immediately.
•Do not lift or move the product by pulling the power cord orany cable.
•Do not use or keep combustible spray or an inflammable substance near the product.
•Ensure the vents are not blocked by tablecloths or curtains.
‒An increased internal temperature may cause a fire.
•Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects that burn easily (paper,
matches, etc) into the product (via the vent or input/output ports, etc).
‒Be sure to power off the product and disconnect the power cord when water or other foreign
substances have entered the product. Then contact Samsung Customer Service Center.
•Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on top of the
product.
‒Be sure to power off the product and disconnect the power cord when water or other foreign
substances have entered the product. Then contact Samsung Customer Service Center.
Operation

8
Caution
•Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage
burn-in or defective pixels.
‒Activate power-saving mode or a moving-picture screen saver if you will not be using the product
for an extended period of time.
•Disconnect the power cord from the power socket if you do not plan on using the product for an
extended period of time (vacation, etc).
‒Dust accumulation combined with heat can cause a fire, electric shock or electric leakage.
•Use the product at the recommended resolution and frequency.
‒Your eyesight may deteriorate.
•Do not hold the product upside-down or move it by holding the stand.
‒The product may fall and become damaged or cause an injury.
•Looking at the screen too close for an extended period of time can deteriorate your eyesight.
•Do not use humidifiers or stoves around the product.
•Rest your eyes for more than 5 minutes or look at distance objects for every1 hour of product use.
•Do not touch the screen when the product has been turned on for an extended period of time as it
will become hot.
•Store small accessories out of the reach of children.
•Exercise caution when adjusting the product angle or stand height.
‒Your hand or finger may get stuck and injured.
‒Tilting the product at an excessive angle may cause the product to fall and an injury may result.
•Do not place heavy objects on the product.
‒Product failure or personal injury may result.
•When using headphones or earphones, do not turn the volume too high.
‒Having the sound too loud may damage your hearing.
•Do not drop the product while moving.
‒Product failure or personal injury may result.

9
Preparations
Chapter 02
Parts
Control Panel
―The color and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.
Function Key Guide
Power LED
LEFT
JOG Button
RIGHT
UP(REAR)
DOWN(FRONT)
PRESS(ENTER)
Return Game Setting Key
Parts Description
JOG Button
Multi directional button that helps navigate.
―The JOG button is located at the bottom right side of the screen and has
5 directions of UP, DOWN, LEFT, RIGHT, and PRESS (ENTER).
Power LED
This LED is power status indicator and works as
•Power On (Power button): Off
•Power saving mode: Blinking
•Power Off (Power button): On
―The power Indicatoroperation can be swapped by changing in the menu.
(System → Power LED On) Actual models because of functional variation
maybe haven’t this function.
Function Key Guide
Press the JOG button when the screen is turned on. The Function Key
Guide will appear. To access the onscreen menu when the guide is
displayed, press the corresponding direction button again.
―Function Key Guide may vary depending on the function or product
model. Please refer to the actual product.
Game Setting Key
Use shortcut keys to access previously saved custom game modes.
•Game Setting 1 / Game Setting 2 / Game Setting 3
―The Game Setting Keys are located at the bottom right on the front of
the monitor. To edit and save a custom game mode, go to Game → Save
Settings.

10
Function Key Guide
―To enter the main menu or to use other items, press the JOG button to display the Function Key Guide. You
can exit by pressing the JOG button again.
Return
UP/DOWN/LEFT/RIGHT: Move to the item you want. The
description foreach item will appearwhen the focus changes.
PRESS(ENTER): The selected item will be applied.
Icons Description
Menu Selects by moving the JOG button in the function key guide screen.
The OSD (On Screen Display) of your Monitor’s feature appears.
Source
Selects to change the input signal by moving the JOG button in the
Function Key Guide screen. A message will appearon the top left corner
of the screen if the input signal has been changed.
PBP
Selects by moving the JOG button in the function key guide screen.
Press the button when configuring settings for the PBP function is
required.
Power Off Selects to turn the Monitor off by moving the JOG button in the
function key guide screen.
―Actual models because of functional variation, Function key guide options will be different.

11
When the monitor displays nothing (i.e. Power saving mode or Non-signal mode), 2 direct keys for control
source and power could be used as below.
JOG Button Power saving/Non-signal mode
UP Source Change
Down
PRESS(ENTER) for 2 seconds Power Off
When the monitor displays the Main menu the JOG Button could be used as below.
JOG Button Action
UP/DOWN Move the option
LEFT
Exit the Main menu.
Close Sublist without saving value.
Value decreases in the slider.
RIGHT Move to next depth.
Value increases in the slider.
PRESS(ENTER) Move to next depth.
Save the value and close Sublist.
Game Setting Key
You can quickly view the setting with a shortcut key at the bottom without using an OSD menu. You can
directly see the settings for three different modes.
•Game Setting 1 / Game Setting 2 / Game Setting 3
Game Setting 2
Game Setting 3
Game Setting 1
12 120
Hz Off On
Black Equalizer Response Time Refresh Rate FreeSync Low Input Lag
Picture Mode: Custom
Game Setting 1
―The displayed image may differ depending on the model.
―The displayed images reflect the status of the functions as the settings in OSD of the corresponding functions
other than the real-time values.
―This menu is not available when PBP is enabled.

12
Changing Brightness, Contrast and Sharpness settings
You can adjust Brightness, Contrast or Sharpness by moving the JOG button up, if no OSD menu is
displayed.
Brightness
Contrast
Sharpness
100
―The displayed image may differ depending on the model.
―The default brightness can vary depending on the region.
Brightness
―This menu is not available when Eye Saver Mode is enabled.
―This menu is not available when Picture Mode is set to Dynamic Contrast mode.
Contrast
―This menu is not available when Picture Mode is set to Cinema or Dynamic Contrast mode.
Sharpness
―This menu is not available when Picture Mode is set to Cinema or Dynamic Contrast mode.
―This menu is not available when PBP is enabled.
Changing Eye Saver Mode settings
You can adjust Eye Saver Mode by moving the JOG button down, if no OSD menu is displayed.
Eye Saver Mode : On
―The displayed image may differ depending on the model.
Changing the Volume setting
You can adjust Volume by moving the JOG button left or right, if no OSD menu is displayed.
Volume 50
Mute
―The displayed image may differ depending on the model.
―If the audio quality of a connected input device is poor, the Auto Mute function on the product may mute the
sound or cause choppy audio when applying the headphones or speakers. Set the input volume for the input
device to at least 20% and control the volume using the volume control (JOG button LEFT/RIGHT) on the
product.
―What is Auto Mute?
The function mutes the audio to improve sound effect when there is sound noise orwhen the input signal
is weak, usually due to a problem with the volume of an input device.
―To activate the Mute function, access the Volume control screen, then use the JOG button to move the focus
down.
To deactivate the Mute function, access the Volume control screen, then increase or decrease the Volume.

13
Port Description
POWER IN
Connect the power cord foryour monitor to the POWER IN port on the
back of the product.
HDMI IN
Connects to a source device using an HDMI cable or HDMI-DVI cable.
DP IN 1 DP IN 2
Connects to a PC using a DP cable.
Connect to an audio output device such as headphones.
SERVICE
Dedicated to service technicians.
MIC IN
Connect to a microphone.
Port Description
MIC OUT
Connect to a PC.
(PC IN)
Connects to a PC using a USB cable. Compatible with a USB cable version
3.0 or lower.
―This port can only connect to a PC.
1
2
Connect to a USB device.
―Super charging is possible using the
2
port only. This port charges
devices faster than typical USB port. The speed depends on the connected
devices.
1
2
Connect to a USB device.
Types of Ports
―The functions available may vary depending on the product model. The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Refer to the actual product.
HDMI IN (PC IN)
POWER IN DP IN 1
MIC IN
MIC OUT
DP IN 2
SERVICE
2
1 1
2

14
Upgrading the Software via USB
1 Be sure to insert the USB disk into the
1
port. You can upgrade the software via USB only if
either the monitor screen operates normally or the check signal is displayed on the monitor screen.
HDMI IN (PC IN)DP IN 1
MIC IN
MIC OUT
DP IN 2
SERVICE
2
1
1
2
Check the cable connection and the settings of the source device.
DisplayPort1
When the screen as shown in the following figure is displayed, press and hold the Down arrow key for
5 seconds.
Power Off
2 When the message as shown in the following figure is displayed on the monitor, select Yes to
upgrade the software.
Do you want to update via USB?
Yes No
3 When the screen as shown in the following figure is displayed, select Yes.
Update now
Yes No
Update from version XXXX.X to version XXXX.X?
4 The software upgrading proceeds.
Update now
5%
Updating product Software…
Yourproduct will turn itself off and on again automatically after completing
update.

15
Note
1 The supported USB disk formats are FAT, FAT32, and NTFS.
2 For the CRG9 model, make sure that each upgrade file is a BIN format file, follows the CRG9 model
naming rule (m-RG949CCAA-****.*[4 digits].bin, where ****.* is a version number, and 4 digits are
a checksum. For example, “m-RG949CCAA-1000.0[6E80].bin” complies with the naming rule for the
CRG9 model.), and must be copied to the root directory.
3 Make sure that the USB disk only contains one upgrade file for each model, and then follow the
instructions in this guide.
4 If the No valid update files found. Please check your USB device and try again. message is displayed,
this is probably due to the following reasons.
Update now
OK Cancel
No valid update files found.
Please check your USB device and try again.
‒No USB disk is inserted into the
1
port.
‒The USB disk format is not supported.
‒The USB disk contains no valid upgrade files. (No upgrade files exist, or the file names are
incorrect.)
5 Do not turn off the monitor. And prevent the upgrading from any interruption as far as possible. If an
interruption happens, the monitorwill return to the production version.
―Note that the production version may not be the same as the version before this upgrading if some other
upgrading has been done earlier.
Anti-theft Lock
―An anti-theft lock allows you to use the product securely even in public places.
―The locking device shape and locking method depend on the manufacturer. Refer to the user guide provided
with your anti-theft locking device for details.
To lock an anti-theft locking device:
1 Fix the cable of your anti-theft locking device to a heavy object such as a desk.
2 Put one end of the cable through the loop on the other end.
3 Insert the locking device into the anti-theft lock slot at the back of the product.
4 Lock the locking device.
‒An anti-theft locking device can be purchased separately.
‒Refer to the user guide provided with your anti-theft locking device for details.
‒Anti-theft locking devices can be purchased at electronics retailers or online.

16
Installation
Attaching the Stand
x 2 x 4
―Before assembling the product, place the product down on a flat and stable surface so that the screen is facing
downwards.
: The product is curved. Placing pressure on the product when on a flat surface may damage the product. When
the product is on the ground facing up or down, do not put pressure on it.
―There is a risk of scratch damage if the screwdriver comes in contact with the product surface while fastening the
screws. Make sure the screwdriver does not touch the surface.
11
Caution
Hold the stand neck with both hands, not one
hand, to prevent it from falling off and causing
injury.
Place the stand neck on the monitor as shown
in the figure.
Caution
Tilt the stand neck to sides to avoid contact with the
screwdriver.
Fasten the screws at the top of the stand neck.
1111
6
Insert the stand base into the stand neck in the
direction as shown in the figure.
Disassemble the COVER-REAR TOP. Assemble the COVER-REAR TOP to the stand neck as shown
in the figure.
Rotate the COVER-REAR TOP clockwise.
1
71 8
Stand up the monitor as shown in the figure. Remove the package.

17
Removing the Stand (For Attaching the BRACKETWALL)
―Before removing the stand from the monitor, place the monitor on a flat and stable surface with the screen facing down.
: The product is curved. Placing pressure on the product when on a flat surface may damage the product. When the product is on the ground facing up or down, do not put pressure on it.
Rotate the COVER-REAR TOP counterclockwise. Lift the COVER-REAR TOP. Disassemble the COVER-REAR TOP. Remove the stand base from the stand neck.
6
Unfasten the 4 screws at the top of the stand neck. Lift and remove the stand. Caution
Do not press down on the monitor. There is a risk
of damaging the monitor.

18
Adjusting the Product Tilt and Height
―The color and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.
-15.0° (±2.0°) to Left ~15.0° (±2.0°) to Right
-2.0° (±2.0°) ~ +17.0° (±2.0°)
0 ~ 120.0 mm (±5.0 mm)
•The monitor tilt and height can be adjusted.
•When adjusting the tilt and height, hold both sides of the product and avoid using excessive force to
prevent damage.
•When adjusting the stand height, you may hear a noise. This noise is generated because the ball
inside the stand slides when the stand height is adjusted. It is a normal noise and not a product
malfunction.
Caution
•Grasp the left and right sides of the monitor and adjust the tilt.
After adjusting the product tilt and height, if the screen is not level, take the following actions.
•Hold the bezel at both side edges and adjust the monitor angle until the screen becomes level. (Be
careful not to directly hold the LCD display.)
•The monitor angle can be adjusted from -4° to +4°.

19
Attaching the BRACKET WALL
―Power the product off and remove the power cable from the power socket.
1 2
43
Attach the BRACKET WALL here
BRACKET WALL
Align with on the monitor, then tightly fasten with the screws removed from the stand (P.17).
•Notes
‒Using a screw longer than the standard length can damage the internal components of the
product.
‒The length of screws required for a wall mount that does not complywith the VESA standards may
vary depending on the specifications.
‒Do not use screws that do not comply with the VESA standards. Do not attach the wall-mount kit
or desktop stand using excessive force. The product may get damaged or fall and cause personal
injury. Samsung shall not be held liable for any damage orinjury caused by using improper screws
or attaching the wall-mount kit or desktop stand using excessive force.
‒Samsung shall not be held liable for any product damage or personal injury caused by using a wall-
mount kit other than the one specified or from an attempt to install the wall-mount kit on your
own.
‒To mount the product on a wall, ensure you purchase a wall-mount kit that can be installed10 cm
or farther away from the wall.
‒Be sure to use a wall-mount kit that complies with the standards.
‒To install the monitor using a wall mount, disconnect the stand base from the monitor.
Unit: mm (inches)
Model name VESA screw hole specs in
millimeters
Standard Screw Quantity
C49RG9* 100.0 x 100.0 (3.9 x 3.9) 4.0 mm Φ, 0.7 pitch * 10.0 mm long 4 EA
―Do not attach the BRACKETWALL when the monitor is turned on. This may cause electric shock and might
result in injury.

20
Connecting and Using a Source Device
Chapter 03
Pre-connection Checkpoints
―Before connecting a source device, read the user manual provided with it.
The number and locations of ports on source devices may differ from device to device.
―Do not connect the power cable before connecting all other cables.
Ensure you connect a source device first before connecting the power cable.
Connecting the power cable during connection may damage the product.
―Check the types of ports at the back of the product you want to connect.
Connecting and Using a PC
Select a connection method suitable foryour PC.
―Connecting parts may differ in different products.
―Provided ports mayvary depending on the product.
Connection Using the HDMI Cable
HDMI IN
Connection Using the DP Cable
DP IN 1, DP IN 2