Samsung S25HG50 User manual

USER MANUAL
S*HG5*
Gaming Monitor
The color and the appearance may differ depending on the product, and the specifications are subject to change without prior
notice to improve the performance.
The contents of this manual are subject to change without notice to improve quality.
© Samsung Electronics
Samsung Electronics owns the copyright forthis manual.
Use or reproduction of this manual in parts or entirety without the authorization of Samsung Electronics is prohibited.
Trademarks other than that of Samsung Electronics are owned by their respective owners.
•An administration fee may be charged if either
‒(a) an engineer is called out at your request and there is no defect in the product
(i.e. where you have failed to read this user manual).
‒(b) you bring the unit to a repair center and there is no defect in the product
(i.e. where you have failed to read this user manual).
•The amount of such administration charge will be advised to you before any work or home visit is carried out.

2
Table of contents
Before Using the Product
Securing the Installation Space 4
Precautions for storage 4
Safety Precautions 4
Symbols 4
Cleaning 5
Electricity and Safety 5
Installation 6
Operation 7
Preparations
Parts 10
Control Panel 10
Function Key Guide 11
Game Setting Key 12
Changing Brightness, Contrast and Sharpness
settings 13
Changing the Volume setting 13
Reverse Side 14
Adjusting the Product Tilt and Height 14
Rotating the Monitor Screen 15
Anti-theft Lock 16
Precautions for moving the monitor 16
Installation 17
Attaching the Stand (S25HG50FQ* model only) 17
Attaching the Stand (S27HG50QQ* model only) 18
Removing the Stand (S25HG50FQ* model only) 19
Removing the Stand (ForAttaching the BRACKET
WALL) (S27HG50QQ* model only) 20
Installing a Wall-mount Kit orDesktop Stand
(S25HG50FQ* model only) 21
Attaching the BRACKET WALL
(S27HG50QQ* model only) 22
Connecting and Using a Source Device
Pre-connection Checkpoints 23
Connecting and Using a PC 23
Connection Using the HDMI Cable 23
Connection Using an HDMI-DVI Cable 23
Connection Using an DP Cable 24
Connecting to Headphones 24
Connecting the Product to a PC as a USB HUB
(S27HG50QQ* model only) 24
Connecting a PC to the Product 24
Utilizing the Product as a USB HUB 25
Connecting the Power (S25HG50FQ* model only)26
Connecting the Power (S27HG50QQ* model only) 26
Tidying Up the Connected Cables
(S25HG50FQ* model only) 27
Tidying Up the Connected Cables
(S27HG50QQ* model only) 28
Correct posture to use the product 29
Driver Installation 29
Setting Optimum Resolution 29
Game
Picture Mode 30
Refresh Rate 31
Black Equalizer 31
Response Time 31
FreeSync 32
Low Input Lag 33
Screen Size 33
Save Settings 34
Screen Setup
Picture Mode 35
Brightness 36
Contrast 36
Sharpness 36
Color 36
SAMSUNG MAGIC Angle 37
HDMI Black Level 37
Eye Saver Mode 38
Screen Adjustment 38

3
Table of contents
Adjusting OSD (On Screen
Display) settings
Language 39
Display Time 39
Setup and Reset
Volume 40
Eco Saving Plus 40
Off Timer 41
PC/AV Mode 41
DisplayPort Ver. 41
Source Detection 41
Key Repeat Time 42
Power LED On 42
Reset All 42
Information 42
Installing the Software
Easy Setting Box 43
Restrictions and Problems with the Installation 43
System Requirements 43
Troubleshooting Guide
Requirements Before Contacting Samsung
Customer Service Center 44
Testing the Product 44
Checking the Resolution and Frequency 44
Check the following. 44
Q & A 46
Specifications
General 47
Standard Signal Mode Table 48
Appendix
Responsibility for the Pay Service
(Cost to Customers) 56
Not a product defect 56
A Product damage caused by customer's fault 56
Others 56

4
Securing the Installation Space
Ensure some space around the product forventilation. An internal temperature rise may cause fire and
damage the product. Be sure to allow the amount of space as shown below or greaterwhen installing the
product.
―The exterior may differ depending on the product.
10 cm (3.93 Inches)
10 cm
(3.93 Inches)
10 cm
(3.93 Inches)
10 cm (3.93 Inches)
10 cm
(3.93 Inches)
Precautions for storage
High-glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used
nearby.
―Contact your nearest Samsung Customer Service Center if you want to clean the inside of the product (Service
fee will be charged.)
Safety Precautions
Caution RISK OF ELECTRIC SHOCK DO NOT OPEN
Caution : TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE
COVER. (OR BACK)
THERE ARE NO USER SERVICEABLE PARTS INSIDE.
REFER ALL SERVICING TO QUALIFIED PERSONNEL.
This symbol indicates that high voltage is present inside.
It is dangerous to make any kind of contact with any internal part of
this product.
This symbol alerts you that important literature concerning operation
and maintenance has been included with this product.
Symbols
Warning A serious orfatal injury may result if instructions are not followed.
Caution Personal injury or damage to properties may result if instructions are
not followed.
Before Using the Product
Chapter 01

5
Cleaning
―Take the following steps when cleaning.
1 Power off the product and computer.
2 Disconnect the power cord from the product.
―Hold the power cable by the plug and do not touch the cable with wet hands. Otherwise, an electric shock
may result.
3 Wipe the monitorwith a clean, soft and dry cloth.
‒Do not apply a cleaning agent that contains alcohol, solvent, or surfactant to the monitor.
‒Do not spray water or detergent directly on the product.
4 Wet a soft and dry cloth in water and wring thoroughly to clean the exterior of the product.
5 Connect the power cord to the product when cleaning is finished.
6 Power on the product and computer.
Electricity and Safety
Warning
•Do not use a damaged power cord or plug, or a loose power socket.
•Do not use multiple products with a single power socket.
•Do not touch the power plug with wet hands.
•Insert the power plug all the way in so it is not loose.
•Connect the power plug to a grounded power socket (type 1 insulated devices only).
•Do not bend or pull the power cord with force. Be careful not to leave the power cord under a heavy
object.
•Do not place the power cord or product near heat sources.
•Clean any dust around the pins of the power plug or the power socket with a dry cloth.
Caution
•Do not disconnect the power cord while the product is being used.
•Only use the power cord provided with your product by Samsung. Do not use the power cord with
other products.
•Keep the power socket where the power cord is connected unobstructed.
‒The power cord must be disconnected to cut off powerto the product when an issue occurs.
•Hold the plug when disconnecting the power cord from the power socket.

6
Warning
•DO NOT PLACE CANDLES, INSECT REPELLANTS OR CIGARETTES ON TOP OF THE PRODUCT. DO NOT
INSTALL THE PRODUCT NEAR HEAT SOURCES.
•Do not install the product in poorlyventilated spaces such as a bookcase or closet.
•Install the product at least 10cm away from the wall to allowventilation.
•Keep the plastic packaging out of the reach of children.
‒Children may suffocate.
•Do not install the product on an unstable orvibrating surface (insecure shelf, sloped surface, etc.)
‒The product may fall and become damaged and/or cause an injury.
‒Using the product in an area with excess vibration may damage the product or cause a fire.
•Do not install the product in a vehicle or a place exposed to dust, moisture (water drips, etc.), oil, or
smoke.
•Do not expose the product to direct sunlight, heat, or a hot object such as a stove.
‒The product lifespan may be reduced or a fire may result.
•Do not install the product within the reach of young children.
‒The product may fall and injure children.
•Edible oil, such as soybean oil, can damage or deform the product. Do not install the product in a
kitchen or near a kitchen counter.
Caution
•Do not drop the product while moving.
•Do not set down the product on its front.
•When installing the product on a cabinet or shelf, make sure that the bottom edge of the front of the
product is not protruding.
‒The product may fall and become damaged and/or cause an injury.
‒Install the product only on cabinets or shelves of the right size.
•Set down the product gently.
‒Product failure or personal injury may result.
•Installing the product in an unusual place (a place exposed to a lot of fine dust, chemical substances,
extreme temperatures or a significant presence of moisture, or a place where the product will
operate continuously for an extended period of time) may seriously affect its performance.
‒Be sure to consult Samsung Customer Service Center if you want to install the product at such a
place.
Installation

7
Warning
•There is a high voltage inside the product. Never disassemble, repair or modify the product yourself.
‒Contact Samsung CustomerService Centerfor repairs.
•To move the product, first disconnect all the cables from it, including the power cable.
•If the product generates abnormal sounds, a burning smell or smoke, disconnect the power cord
immediately and contact Samsung Customer Service Center.
•Do not let children hang from the product or climb on top of it.
‒Children may become injured or seriously harmed.
•If the product is dropped or the outer case is damaged, turn off the power and disconnect the power
cord. Then contact Samsung Customer Service Center.
‒Continued use can result in a fire or electric shock.
•Do not leave heavy objects or items that children like (toys, sweets, etc.) on top of the product.
‒The product or heavy objects may fall as children try to reach for the toys or sweets resulting in a
serious injury.
•During a lightning or thunderstorm, power off the product and remove the power cable.
•Do not drop objects on the product or apply impact.
•Do not move the product by pulling the power cord or any cable.
•If a gas leakage is found, do not touch the product orpower plug. Also, ventilate the area
immediately.
•Do not lift or move the product by pulling the power cord or any cable.
•Do not use or keep combustible spray or an inflammable substance near the product.
•Ensure the vents are not blocked by tablecloths or curtains.
‒An increased internal temperature may cause a fire.
•Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects that burn easily (paper,
matches, etc) into the product (via the vent or input/output ports, etc).
‒Be sure to power off the product and disconnect the power cord when water or other foreign
substances have entered the product. Then contact Samsung Customer Service Center.
•Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on top of the
product.
‒Be sure to power off the product and disconnect the power cord when water or other foreign
substances have entered the product. Then contact Samsung Customer Service Center.
Operation

8
Caution
•Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage
burn-in or defective pixels.
‒Activate power-saving mode or a moving-picture screen saver if you will not be using the product
for an extended period of time.
•Disconnect the power cord from the power socket if you do not plan on using the product for an
extended period of time (vacation, etc).
‒Dust accumulation combined with heat can cause a fire, electric shock or electric leakage.
•Use the product at the recommended resolution and frequency.
‒Your eyesight may deteriorate.
•Do not put AC/DC adapters together.
•Remove the plastic bag from the AC/DC adapter before you use it.
•Do not let water enter the AC/DC adapterdevice or get the device wet.
‒An electric shock orfire may result.
‒Avoid using the product outdoors where it can be exposed to rain or snow.
‒Be careful not to get the AC/DC adapter wet when you wash the floor.
•Do not put the AC/DC adapter near to any heating apparatus.
‒Otherwise, a fire may result.
•Keep the AC/DC adapter in a well-ventilated area.
•If you place the AC/DC power adapter so that it is hanging with the cord input facing upwards, water
or other foreign substances could enter the Adapter and cause the Adapter to malfunction.
Make sure to rest the AC/DC power adapter flat on a table or the floor.
•Insert the power plug into the AC/DC adapter until a click sound is heard.
•Do not insert only the power plug into the power outlet.
•Do not use an AC/DC adapter other than the provided one.
‒It may cause electric shock orfire.
•Do not insert the AC/DC adapter into the power outlet on the ceiling.
‒It may cause electric shock orfire.
•Rotate the power plug not to exceed the range (0 to 90°) on the AC/DC adapter.
‒It may cause electric shock orfire.
•Never diassemble the power plug after being assembled. (It cannot be separated after assembly.)
•Never use the provided power plug for other devices.
•When removing the AC/DC adapter from the power outlet, hold the body of AC/DC adapter and pull it
up.
‒It may cause electric shock orfire.
•Do not drop any objects or apply shock on the AC/DC adapter.
‒It may cause electric shock orfire.
•Use the AC/DC adapter after removing its plastic cover.
‒Otherwise, this may result fire.

9
•Do not hold the product upside-down or move it by holding the stand.
‒The product may fall and become damaged or cause an injury.
•Looking at the screen too close for an extended period of time can deteriorate your eyesight.
•Do not use humidifiers or stoves around the product.
•Rest your eyes for more than 5 minutes or look at distance objects for every1 hour of product use.
•Do not touch the screen when the product has been turned on for an extended period of time as it
will become hot.
•Store small accessories out of the reach of children.
•Exercise caution when adjusting the product angle or stand height.
‒Your hand or finger may get stuck and injured.
‒Tilting the product at an excessive angle may cause the product to fall and an injury may result.
•Do not place heavy objects on the product.
‒Product failure or personal injury may result.
•When using headphones or earphones, do not turn the volume too high.
‒Having the sound too loud may damage your hearing.

10
Preparations
Chapter 02
Parts
Control Panel
―The color and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.
POWERIN HDMI IN 1 HDMIIN 2 DP IN
Function Key Guide
Power LED
LEFT
JOG Button
RIGHT
DOWN
UP
PRESS(ENTER)
Return
Game Setting Key
Parts Description
JOG Button
Multi directional button that helps navigate.
―The JOG button is located on the rearleft side of the product. The button
can be used to move up, down, left or right, or as Enter.
Power LED
This LED is power status indicator and works as
•Power On (Power button): Off
•Power saving mode: Blinking
•Power Off (Power button): On
―The power Indicator operation can be swapped by changing in the menu.
(System → Power LED On) Actual models because of functional variation
maybe haven’t this function.
Function Key Guide
Press the JOG button when the screen is turned on. The Function Key
Guide will appear. To access the onscreen menu when the guide is
displayed, press the corresponding direction button again.
―Function Key Guide may vary depending on the function or product
model. Please refer to the actual product.
Game Setting Key
Use shortcut keys to access previously saved custom game modes.
•Game Setting 1 / Game Setting 2 / Game Setting 3
―The Game Setting Keys are located at the bottom right on the front of
the monitor. To edit and save a custom game mode, go to Game → Save
Settings.

11
Function Key Guide
―To enter the main menu or to use other items, press the JOG button to display the Function Key Guide. You
can exit by pressing the JOG button again.
Return
UP/DOWN/LEFT/RIGHT: Move to the item you want. The
description foreach item will appearwhen the focus changes.
PRESS(ENTER): The selected item will be applied.
Icons Description
Menu Selects by moving the JOG button in the function key guide screen.
The OSD (On Screen Display) of your Monitor’s feature appears.
Source Selects to change the input signal by moving the JOG button in the
Function Key Guide screen. A message will appear on the top left corner
of the screen if the input signal has been changed.
Eye Saver Mode
Selects by moving the JOG button in the function key guide screen.
Press to enable or disable Eye Saver Mode.
The items below are not available if the Eye Saver Mode function is
enable.
•Game →Picture Mode, Black Equalizer
•Picture → Picture Mode, Brightness, Color
•System → Eco Saving Plus
Power Off Selects to turn the Monitor off by moving the JOG button in the
function key guide screen.
―Actual models because of functional variation, Function key guide options will be different.

12
When the monitor displays nothing (i.e. Power saving mode or Non-signal mode), 2 direct keys for control
source and power could be used as below.
JOG Button Power saving/Non-signal mode
UP Source Change
Down
PRESS(ENTER) for 2 seconds Power Off
When the monitor displays the Main menu the JOG Button could be used as below.
JOG Button Action
UP/DOWN Move the option
LEFT
Exit the Main menu.
Close Sublist without saving value.
Value decreases in the slider.
RIGHT Move to next depth.
Value increases in the slider.
PRESS(ENTER) Move to next depth.
Save the value and close Sublist.
Game Setting Key
You can quickly view the setting with a shortcut key at the bottom without using an OSD menu. You can
directly see the settings for three different modes.
•Game Setting 1 / Game Setting 2 / Game Setting 3
Game Setting 2
Game Setting 3
Game Setting 1
12 120
Hz Off On
Black Equalizer Response Time Refresh Rate FreeSync Low Input Lag
Picture Mode: Custom
Game Setting 1
―The displayed image may differ depending on the model.
―The displayed images reflect the status of the functions as the settings in OSD of the corresponding functions
other than the real-time values.

13
Changing Brightness, Contrast and Sharpness settings
You can adjust Brightness, Contrast or Sharpness by moving the JOG button up or down, if no OSD menu
is displayed.
Brightness
Contrast
Sharpness
100
―The displayed image may differ depending on the model.
Brightness
―This menu is not available when Eco Saving Plus is enabled.
―This menu is not available when Eye Saver Mode is enabled.
Contrast
―This menu is not available when Picture Mode is set to Cinema mode.
Sharpness
―This menu is not available when Picture Mode is set to Cinema mode.
Changing the Volume setting
You can adjust Volume by moving the JOG button left or right, if no OSD menu is displayed.
Volume 50
Mute
―The displayed image may differ depending on the model.
―If the audio quality of a connected input device is poor, the Auto Mute function on the product may mute the
sound or cause choppy audio when applying the headphones or speakers. Set the input volume for the input
device to at least 20% and control the volume using the volume control (JOG button LEFT/RIGHT) on the
product.
―What is Auto Mute?
The function mutes the audio to improve sound effect when there is sound noise orwhen the input signal
is weak, usually due to a problem with the volume of an input device.
―To activate the Mute function, access the Volume control screen, then use the JOG button to move the focus
down.
To deactivate the Mute function, access the Volume control screen, then increase or decrease the Volume.

14
Reverse Side
―The color and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.
―The functions available may vary depending on the product model. Refer to the actual product.
Port Description
POWER IN
Connect the power cord foryour monitor to the POWER IN port on the
back of the product.
―(S25HG50FQ* model only)
DC 19V
Connects to the AC/DC adapter.
―(S27HG50QQ* model only)
HDMI IN 1 HDMI IN 2
Connects to a source device using an HDMI cable or HDMI-DVI cable.
DP IN
Connects to a PC using a DP cable.
Connect to an audio output device such as headphones.
12
Connect to a USB device.
―(S27HG50QQ* model only)
(PC IN)
Connects to a PC using a USB cable. Compatible with a USB cable
version 3.0 or lower.
―This port can only connect to a PC.
―(S27HG50QQ* model only)
Adjusting the Product Tilt and Height
―The color and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.
-15.0°(±2.0°) to Left ~ +15.0°(±2.0°) to Right
-2.0°(±2.0°) ~ 92.0°(±2.0°)
-3.0°(±2.0°) ~ 20.0°(±2.0°)
135.0 mm (135.0, ± 5.0 mm)
•The monitor tilt and height can be adjusted.
•When adjusting the tilt and height, hold both sides of the product and avoid using excessive force to
prevent damage.
•The rotation and height adjustment has a certain tolerance. Staywithin the tolerances when rotating
or adjusting the height of the product.
•When adjusting the stand height, you may hear a noise. This noise is generated because the ball
inside the stand slides when the stand height is adjusted. It is a normal noise and not a product
malfunction.

15
Rotating the Monitor Screen
―The color and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.
You can rotate your monitor as shown below.
1 2
4 5 6
3
―Adjust the screen following the arrow direction.
―Rotate the screen in clockwise direction till it becomes completely vertical to the desktop.
―Rotating the screen counterclockwise can damage the product. Rotating the screen when the product is
upright orwhen the height is not at the maximum can also damage the product.
Caution
•Grasp the left and right sides of the monitor and adjust the tilt.
90˚
•Hold the bezel at both side edges and rotate the monitor. (Be careful not to directly hold the LCD
display.)
•The screen can be rotated up to 90° clockwise if you are facing the screen.

16
Anti-theft Lock
―An anti-theft lock allows you to use the product securely even in public places.
―The locking device shape and locking method depend on the manufacturer. Refer to the user guide provided
with your anti-theft locking device for details.
To lock an anti-theft locking device:
POWER IN HDMI IN 1 HDMI IN 2 DP IN
1 Fix the cable of your anti-theft locking device to a heavy object such as a desk.
2 Put one end of the cable through the loop on the other end.
3 Insert the locking device into the anti-theft lock slot at the back of the product.
4 Lock the locking device.
‒An anti-theft locking device can be purchased separately.
‒Referto the user guide provided with your anti-theft locking device for details.
‒Anti-theft locking devices can be purchased at electronics retailers or online.
Precautions for moving the monitor
•Hold the lower part of the monitorwhen
moving it.
•When moving the monitor, rotate to portrait
orientation and hold the top and bottom of
the monitor.
POWERIN HDMI IN 1 HDMIIN 2 DP IN
•Do not hold the product upside down only by
the stand.

17
Installation
Attaching the Stand (S25HG50FQ* model only)
―Before assembling the product, place the product down on a flat and stable surface so that the screen is facing downwards.
1234
Place the protective Styrofoam (cushion) included
in the package on the floor and place the product
facing down on the Styrofoam, as shown in the
image. If Styrofoam is unavailable, use a thick
sitting mat.
Insert the stand neck into the monitor in the
direction shown in the figure.
―Keep the stand base within the platform to prevent
it falling off and causing injury.
Attach the stand neck to the monitor, and then
fasten the 2 screws on the base to tightly fix it.
While pressing down with one hand on the lower
styrofoam layer, lift the stand's neck with the other
hand.
Insert the stand base into the stand neck in the
direction shown in the figure.
―Keep the stand base within the platform to prevent
it falling off and causing injury.
5
Install the stand base and tighten the screws at the
bottom of the stand base.
―Keep the stand base within the platform to prevent
it falling off and causing injury.
Caution
Do not press down on the monitor. There is a risk of
damaging the monitor.

18
Attaching the Stand (S27HG50QQ* model only)
―Before assembling the product, place the product down on a flat and stable surface so that the screen is facing downwards.
12345
Place the protective Styrofoam (cushion)
included in the package on the floor
and place the product facing down on
the Styrofoam, as shown in the image.
If Styrofoam is unavailable, use a thick
sitting mat.
Insert the stand neck into the monitor in
the direction shown in the figure.
―Keep the stand base within the platform
to prevent it falling off and causing
injury.
Attach the stand neck to the monitor,
and then fasten the 4 screws on the base
to tightly fix it.
Attaching the COVER-STAND PIVOT
REAR to the stand neck , as shown in the
figure.
Turn the COVER-STAND PIVOT REAR
clockwise to attach it to the rear cover.
While pressing down with one hand on
the lowerstyrofoam layer, lift the stand's
neck with the other hand.
67
Insert the stand base into the stand neck
in the direction shown in the figure.
―Keep the stand base within the platform
to prevent it falling off and causing
injury.
Install the stand base and tighten the
screws at the bottom of the stand base.
―Keep the stand base within the platform
to prevent it falling off and causing
injury.
Caution
Do not press down on the monitor. There
is a risk of damaging the monitor.

19
Removing the Stand (S25HG50FQ* model only)
―Before removing the stand from the monitor, place the monitor on a flat and stable surface with the screen facing down.
1234
Place the protective Styrofoam (cushion) included
in the package on the floor and place the product
facing down on the Styrofoam, as shown in the
image.
―Keep the stand base within the platform to prevent
it falling off and causing injury.
Loosen the screws at the bottom of the stand base.
―Keep the stand base within the platform to prevent
it falling off and causing injury.
Remove the stand base.
―Keep the stand base within the platform to prevent
it falling off and causing injury.
Unfasten the screw from the back of the product.
5
Lift and detach the stand neck. Caution
Do not press down on the monitor. There is a risk of
damaging the monitor.

20
Removing the Stand (ForAttaching the BRACKET WALL) (S27HG50QQ* model only)
―Before removing the stand from the monitor, place the monitor on a flat and stable surface with the screen facing down.
1234
Place the screen on the Styrofoam or soft cushion
included in the package, hold the stand base with
one hand and remove the screws of the stand base
with another hand.
―Keep the stand base within the platform to prevent
it falling off and causing injury.
Loosen the screws at the bottom of the stand base.
―Keep the stand base within the platform to prevent
it falling off and causing injury.
Place the device flat after removing the stand base.
―Keep the stand base within the platform to prevent
it falling off and causing injury.
Turn the Cover-Stand Pivot Rear counterclockwise
and then pull it upward to detach it from the rear
cover.
567
Remove the Cover-Stand Pivot Rear after detaching
it from the rearcover.
Remove the 4 screws connecting the stand neck
with the device and then lift and remove the stand
neck.
Lift and remove the stand. Caution
Do not press down on the monitor. There is a risk of
damaging the monitor.