Samsung S27A60 A Series User manual

LCD Monitor Manual
1. Precautions.................................................................................................................... 2
2. Disassembly................................................................................................................... 4
3. Exploded View ............................................................................................................... 12
4. Spare parts..................................................................................................................... 13
5. Maintenance.................................................................................................................. 14
6. Self Diagnosis................................................................................................................ 15
7. Troubleshooting Guide................................................................................................. 16
Contents
Project Model
S60A S27A60*A**

1. Precautions
1-1. Safety Precautions
WARNING
•A serious or fatal injury may result if instructions are not followed.
CAUTION
•Personal injury or damage to properties may result if instructions are not
followed.
CAUTION
RISK OF ELECTRIC SHOCK. DO NOT OPEN.
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). THERE ARE NO
USER SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL.
This symbol indicates that high voltage
is present inside. It is dangerous to make
any kind of contact with any internal part
of this product.
AC voltage: Rated voltage marked with
this symbol is AC voltage.
This symbol indicates that this product
has included important literature
concerning operation and maintenance.
DC voltage: Rated voltage marked with
this symbol is DC voltage.
Class II product: This symbol indicates
that a safety connection to electrical
earth (ground) is not required. If this
symbol is not present on a product with
a mains lead, the product MUST have a
reliable connection to protective earth
(ground).
Caution. Consult instructions for use:
This symbol instructs the user to consult
the user manual for further safety related
information.
2
LCD Monitor

1-1-1. Electricity and Safety
WARNING
•Do not use a damaged power cord or plug, or a loose power socket.
•Do not use multiple products with a single power socket.
•Do not touch the power plug with wet hands.
•Insert the power plug all the way in so it is not loose.
•Connect the power plug to a grounded power socket (type 1 insulated devices
only).
•Do not bend or pull the power cord with force. Be careful not to leave the power
cord under a heavy object.
•Do not place the power cord or product near heat sources.
•Clean any dust around the pins of the power plug or the power socket with a dry
cloth.
CAUTION
•Do not disconnect the power cord while the product is being used.
•Only use the power cord provided with your product by Samsung. Do not use the
power cord with other products.
•Keep the power socket where the power cord is connected unobstructed.
– The power cord must be disconnected to cut off power to the product when
an issue occurs
•Hold the plug when disconnecting the power cord from the power socket.
3
LCD Monitor

2. Disassembly
1•Preparation:
– Place sample on the flat floor
– Prepare open jig
Remark
BN81-14946A
(Open Jig)
2•Rise the stand button follow direction of the arrow.
•Lift up the stand and remove it follow direction of the arrow. Remark
4
LCD Monitor

3•Put an open JIG in the decomposition hole at the marked part to make a
gap. Remark
BN81-14946A
(Open Jig)
4 •Move an Open JIG follow direction of arrow to make a gap between Cover
Rear and panel. Remark
BN81-14946A
(Open Jig)
5
LCD Monitor

5 •After making a gap all edges of Cover Rear, hold the COVER-REAR and lift
it. Remark
BN81-14946A
(Open Jig)
6•Check the COVER REAR Top/Left/Right SCREWLESS hook and lift it as
shown in the figure. Remark
6
LCD Monitor

7•Disassemble the Cover Rear from the side. Remark
BN81-14946A
(Open Jig)
8•Disassemble the screw at 1 point as the picture shown.
•Disassemble the bracket stand link in the direction of the arrow as shown. Remark
6001-003016
(M3xL5)
7
LCD Monitor

CAUTION
•Please note that the cover decoration may be broken left / right when
decomposed on the top of COVER REAR
8
LCD Monitor

9 •Remove Jog function follow direction of the arrow. Remark
10 •Remove the Cable from the connector of the main board. Remark
9
LCD Monitor

11 •Lift the board down in consideration of the latch. Remark
12 •Hold the marked part by hand and pull it in the direction of the arrow to
disconnect the cable. Remark
10
LCD Monitor

13 •Use the screw driver to remove the screws in the lower right corner. Remark
6003-001439
(M4xL8)
14 •Push the SMPS to the bottom using your hand, it will be separated. Remark
Discharge Point
11
LCD Monitor

3. Exploded View
3-1. Structure
•S60A
No. Part Name No. Part Name
1LCD-PANEL 5BRACKET STAND LINK
2SMPS 6COVER-REAR
3FUNCTION 7ASSY STAND COVER NECK
4MAIN PCB 8ASSY STAND COVER TOP
12
LCD Monitor

4. Spare parts
No. Service Parts Remark
1 ASSY BOARD P-FUNCTION
Repair only at the Service centre.
2 ASSY COVER P-REAR
3 COVER-TERMINAL SIDE
4 ASSY PCB MAIN
5DC VSS-POWER BOARD
6 LCD-PANEL
7 FFC CABLE
8LEAD CONNECTOR-SUB ASSY
9 LEAD CONNECTOR-POWER
10 ASSY STAND P-COVER NECK
Purchase from the Service centre.
11 ASSY STAND P-COVER TOP
12 POWER CORD
13 USB CABLE
14 HDMI CABLE
15 DP CABLE
Samsung Service Centre Contact Info.
Australia 1800-91-92-93 Netherlands 0800–3909900
Austria 810112233 Spain [phone]
Canada 1-800-749-0205 Sweden [phone]
Denmark [phone] Switzerland 0800-249-2-249
France 0825-022-062 United Kingdom 0330-726-2677
Germany [phone] United States 1-866-SAM4BIZ
Italy 800-154-154
13
LCD Monitor

5. Maintenance
5-1. Cleaning
High-glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used nearby.
– Contact your nearest Samsung Customer Service Centre if you want to clean the inside of the product
(Service fee will be charged.)
Do not press the product screen with hands or other objects. There is a risk of damaging the screen.
– Exercise care when cleaning as the panel and exterior of advanced LCDs are easily scratched.
Take the following steps when cleaning.
1. Power off the product and PC.
2. Disconnect the power cord from the product.
– Hold the power cable by the plug and do not touch the cable with wet hands. Otherwise, an electric shock
may result.
3. Wipe the product with a clean, soft and dry cloth. Wet a soft cloth in water, wing it out well, and then use
the cloth to wipe the exterior of the product clean.
– Do not apply a cleaning agent that contains alcohol, solvent, or surfactant to the product.
– Do not spray water or detergent directly on the product.
4. Connect the power cord to the product when cleaning is finished.
5. Power on the product and PC.
14
LCD Monitor

6. Self Diagnosis
STEP Detail Remark
1•Support → Self Diagnosis can help identify problems.
2•Test screen will be shown.
•Please watch the screen carefully for 5 seconds.
TEST Screen
3•Check the issue on the test screen.
•Depending on the test screen result Select ‘Yes / No / Show Again’.
15
LCD Monitor

7. Troubleshooting Guide
■Product diagnosis (Screen issue)
If a problem occurs with the product screen, run Self Diagnosis to check that the product is working properly.
■Checking the Resolution and Frequency
If a resolution that is not supported is selected, the Not Optimum Mode message may appear for a short time
or the screen may not be displayed properly.
– The displayed resolution may vary, depending on the PC system settings and cables.
■Check the following.
Installation issue
•Blank spaces are found on all four sides of the screen when an HDMI or HDMI-DVI cable is connected to the
product and PC.
– The blank spaces found on the screen have nothing to do with the product.
– Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem, adjust the
screen size in the HDMI or DVI settings for the graphics card.
– If the graphics card settings menu does not have an option to adjust the screen size, update the graphics
card driver to the latest version. (Please contact the graphics card or PC manufacturer for further details
about how to adjust the screen settings.)
16
LCD Monitor

Screen issue
•The power LED is off. The screen will not switch on.
– Check that the power cable is connected properly.
– If a problem occurs with the product screen, run Self Diagnosis to check that the product is working
properly.
•The message Check the cable connection and the settings of the source device. appears.
– Check that the cable is properly connected to the product.
– Check that the device connected to the product is powered on.
– Check the PC/AV Mode status. ( → System → PC/AV Mode → DisplayPort, HDMI, USB Type-C → PC or
AV.)
– Set the connected DisplayPort version. ( → System → DisplayPort Ver. → 1.1 or 1.2↑)
•Not Optimum Mode is displayed.
– This message appears when the signal from the graphics card exceeds the maximum resolution or
frequency for the product.
– Change the maximum resolution and frequency to suit the product performance, referring to Standard
Signal Mode Table.
– If this message appears and the connected device does not support the FreeSync function, turn off the
FreeSync on the product.
•The images on the screen look distorted.
– Check the cable connection to the product.
•The screen is not clear. The screen is blurry.
– Remove any accessories (video extension cable, etc.) and try again.
– Set the resolution and frequency to the recommended level.
– Check that the resolution and frequency for the PC are within the range of resolution and frequency
compatible with the product. Next, if required, change the settings, referring to Standard Signal Mode
Table in this manual and the Information menu on the product.
17
LCD Monitor

•The screen is too bright. The screen is too dark.
– Adjust Brightness and Contrast.
•Screen colour is inconsistent.
– Change the Color settings.
•The colours on the screen have a shadow and are distorted.
– Change the Color settings.
•White does not really look white.
– Change the Color settings.
•There is no image on the screen and the power LED blinks every 0.5 to 1 second.
– Check the cable connection between the product and PC, and ensure the connectors are locked.
– Press any key on the keyboard or move the mouse to return to normal operating mode.
– The product is operating in power-saving mode.
•Text is blurry.
– If using a Windows OS (e.g. Windows 7, Windows 8, Windows 8.1 or Windows 10): Go to Control Panel →
Fonts → Adjust ClearType text and change Turn on ClearType.
•Video playback is choppy.
– Playback of high-definition large video files can be choppy. This may be because the video player is not
optimised for the PC resource.
– Try playing the file on another video player.
18
LCD Monitor

Sound issue
•There is no sound.
– Re-check the condition of the connected headphone or earphone and/or adjust the volume.
– Check the volume.
– Check whether the volume of the product or the source device is set to mute.
•The volume is too low.
– Adjust the volume.
– If the volume is still low after turning it up to the maximum level, adjust the volume on your PC sound
card or software programme.
•Video is available but there is no sound.
– Sound cannot be heard if an HDMI-DVI cable or DVI cable is used to connect the input device.
– Connect the device using an HDMI cable or a DP cable.
Source device issue
•A beeping sound is heard when my PC is booting.
– If a beeping sound is heard when your PC is booting, have your PC serviced.
19
LCD Monitor