Samsung QN98QN100BFXZA Guide

E-MANUAL
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Model Serial No.
To directly go to the page that provides instructions on
how to use the manual for visually impaired users, select
the Learn the Menu Screen link below.
"Learn the Menu Screen" Link

Contents
Guide
Connections
7Connection Guide
8 Connecting an Antenna
9Connecting to the network
14 Displaying your mobile device screen on the TV
16 Connection Cables for External Devices
18 Switching between external devices connected to the TV
21 Connection Notes
Remote Control and Peripherals
24 About the Samsung Smart Remote (QLED TV / The
Frame(43-inch or larger models) / The Serif / OLED TV)
27 About the Samsung Smart Remote (The Frame (32LS03B
model)/BU8 Series)
30 About the Samsung Smart Remote (The Sero)
33 Connecting the Samsung Smart Remote to the TV
34 Controlling External Devices with a Samsung Remote
Control - Using the Universal Remote
34 Learn how to use Samsung Smart Remote
35 Using Anynet+ (HDMI-CEC)
36 Controlling the TV with a Keyboard, Mouse, or Gamepad
41 Entering Text using the On-Screen Virtual Keyboard
Smart Features
42 Using Smart Hub
47 Using Ambient Mode
53 Using Art Mode
60 Using Samsung Gaming Hub
62 About the Media Home Screen
65 About the Menu Home Screen
70 Using a Samsung account
72 Using Workspace
78 Using the Apps Service
82 Using the e-Manual
84 Using the Internet
85 Using SmartThings
89 Playing pictures/video/music
95 Using Multi View
97 Using Bixby
102 Using the Game Bar
TV Viewing and Recording
107 Using the Guide
109 Recording Programs
112 Setting Up Schedule Viewing
113 Using Timeshift
114 Buttons and functions available while recording a program
or Timeshift
116 Using the Channel List
117 Using the channel edit function
118 Using a Personal Favorites List
119 TV-Viewing Support Functions
Picture and Sound
124 Using Intelligent Mode
127 Adjusting the Picture Quality
130 Changing the Picture Size and Position
131 Setting the Viewing Environment for External Devices
134  a Sound Mode and Expert Settings
136 Using the Sound Support Functions
System and Support
138 Using the Time Functions and the Timers
140 Using the Power and Energy Saving Functions
142 Using the Panel Care Functions
143 Updating the TV's Software
144 Using the Parental Settings function
145 Audio and Video Functions for the Visually or Hearing
Impaired
150 Using Voice Assistants on the TV

151 Using Other Functions
153 Running Data Service Automatically
Precautions and Notes
154 Before Using the Recording and Timeshift Functions
156 Read Before Using Apps
157 Read Before Using the Internet Function
159 Read Before Playing Photo, Video, or Music Files
171 Read After Installing the TV
172 Supported Resolutions for UHD Input Signals
173 Resolutions for Input Signals supported by 8K models
(QN7**B series or higher)
174 Supported Resolutions for FreeSync (VRR)
175 Read Before Connecting a Computer (Supported
Resolutions)
178 Supported Resolutions for Video Signals
180 Read Before Using Bluetooth Devices
181 Licenses
Troubleshooting
Picture Issues
182 The screen is  or has become dark
182 The picture is not bright, or the picture colors do not look
clear
183 The picture colors are black and white or do not look the
way they should look
184 The TV automatically turns off by itself
184 TV (The Frame TV) cannot be turned off.
184 Unable to power on
185 The TV remains on or does not turn on automatically.
185 Unable to  a Channel
185 The TV image does not look as good as it did in the store
186 Displayed video looks blurry
186 The picture is distorted
186 There is a dotted line on the edge of the screen
186 The picture won’t display in full screen
187 The Caption function in the TV menu is deactivated
187 Captions appear on the TV screen
187 The HDR of the connected external device turns off
Sound and Noise Issues
188 How can I connect an audio device to the TV?
188 There is no sound or the sound is too low at maximum
volume.
188 The picture is good but there is no sound.
189 HDMI (eARC) is connected, and there is no sound.
189 The speakers are making an odd sound.
189 The sound is interrupted.
189 Whenever a function is used on the TV or the channel is
changed, the TV voices the activity. The TV explains in voice-
over the video scenes displayed on the screen.
190 The TV audio is not being played through the Sound bar or
A/V receiver.
190 The sound is not heard clearly.
190 The volume of the external device cannot be adjusted.
190 I want to turn the TV and audio device off and on at the
same time.

Channel and Broadcast Issues
191 "Weak or No Signal" displayed in TV mode or cannot 
channel.
191 The TV is not receiving all channels.
191 The captions are not provided on a digital channel.
191 Broadcasting is deactivated.
External Device Connectivity Issues
192 The "Mode Not Supported" message appears.
192 The video is OK but there is no audio.
192 I want to connect to a PC and mobile device via screen
mirroring.
193 No screen appears when connecting the TV to an external
device.
193 I want to connect to a Bluetooth speaker.
193 The PC screen does not appear or it 
Network Issues
194 Wireless network connection failed. Unable to connect to a
wireless access point. Unable to connect to the network.
194 Wired network connection failed.
194 Connected to a local network, but not to the Internet.
Data Service
195 Why am I getting on-screen messages when I haven't
selected the Data Service option?
195 How do I hide Data Service messages?
195 How do I use the Data Service?
195 What is an interactive service and how does it work?
195 A message displays "Receiving" but no change happens.
196 Nothing appears on the screen after the Data Service is
launched.
196 What is Blur Reduction?
196 Why is the Data Service closed automatically?
Anynet+ (HDMI-CEC) Issues
197 What is Anynet+?
197 Anynet+ does not work. The connected device is not
displayed.
198 I want to start Anynet+. I also want the connected devices to
turn on when the TV is turned on.
198 I want to exit Anynet+. It is inconvenient to turn on other
devices because the TV also turns on. It is inconvenient
because the connected devices (e.g. set-top box) turn off
together.
198 The message "Connecting to Anynet+ device..." or
"Disconnecting from Anynet+ device" appears on the screen.
198 The Anynet+ device won't play.
Remote Control Issues
199 The remote control does not work.
199 External devices cannot be operated with the TV remote
control.
Recording Issues
200 The Timeshift or recording function cannot be used.
200 Cannot record videos received from an external device or
Samsung TV Plus.
200 The "Format Device" message appears when the Timeshift
or recording function is used.
200 The recorded  on the TV are not played back on a PC.
Apps
201 I launched an app, but it's in a different language. How can I
change the language?
201 The app does not work properly. Its image quality is poor.
201 The Smart Hub Home Screen keeps appearing whenever you
turn on the TV.
Media Files
202 Some  are interrupted during playback.
202 Some  can't be played.
Voice Assistant Issues
203 The microphone is off.
203 The voice commands do not work well.
203 Bixby/Alexa answers although I did not call it.
203 I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
204 Voice recognition does not work with the Samsung Smart
Remote unlike other features. There is no response even if
the Voice Assistant button is pressed.
204 During voice recognition, the heavy load message appears
and the function does not work.
204 I want to see weather information of the desired area.
Other issues

205 The TV is hot.
205 The TV smells like plastic.
205 The settings are lost after 5 minutes or every time the TV is
turned off.
205 The TV is tilted to the side.
205 The stand is wobbly or crooked.
206 A POP (TV’s internal banner ad) appears on the screen.
206 The TV is making a popping noise.
206 The TV is making a humming noise.
206 The software update over the Internet has failed.
206 The TV narrates the screen events in voice-over.
Diagnosing TV operational issues
207 Self Diagnosis
208 Cannot select Signal Information in Self Diagnosis.
208 Reset Smart Hub
208 Reset picture
208 Reset sound
Getting Support
209 Getting support through Remote Management
209 Finding the contact information for service
209 Requesting service
FAQ
The TV Screen does not Display Properly
The TV does not Turn On
The Picture is Distorted, or No Sound Comes Out of the
Sound Bar
Network Access is not Available
There is No Sound or the Speakers are Making an Odd Sound
The Remote Control does not Work
Updating the Software

Accessibility Guidance
Learn Menu Screen
246 Using the Remote control
248 Using the Accessibility Menu
252 Using the TV with Voice Guide on
254 Using the guide
257 Using Schedule Viewing
258 Using the Channel List
259 Recording
262 Using Smart Hub
264 Launching the e-Manual
265 Using Bixby

Guide
Learn how to use various features.
Connections
You can watch live broadcasts by connecting an antenna cable to your TV and can get access to the network by
using a LAN cable or wireless access point. Using various connectors, you can also connect external devices.
Connection Guide
You can view detailed information about external devices that can be connected to the TV.
Menu Connected Devices Connection Guide Try Now
It shows you how to connect various external devices such as video devices, game consoles, and PCs using pictures.
If you select the connection method and an external device, the connection details appear.
•Audio Device: HDMI (eARC), Optical, Bluetooth, Wi-Fi, Wi-Fi Speaker Surround Setup
•Video Device: HDMI, AV
•Smartphone: Screen Sharing (Smart View), Screen Sharing (Tap View), Samsung DeX, SmartThings, Camera
Sharing, Apple AirPlay
•PC: HDMI, Screen Sharing (Wireless), Easy Connection to Screen, Apple AirPlay, NFC on TV
•Input Device: Remote Control, USB Keyboard, USB Mouse, USB Gamepad, USB Camera, Bluetooth Device
•Game Console: HDMI, AV
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•External Storage: USB Flash Drive, Hard Disk Drive (HDD)
The connection method and available external devices may differ depending on the model.
Some functions may not be supported depending on the model or geographical area.
Using HDMI Troubleshooting, you can check the connection to HDMI cable and external devices (takes approximately 2
minutes).
Connection Guide
Audio Device
Video Device
Smartphone
PC
Input Device
Game Console
External Storage
HDMI (eARC)
Optical
Bluetooth
Wi-Fi
Wi-Fi Speaker Surround Setup
HDMI Troubleshooting
Connect audio devices, such as speakers, sound bars,
headphones, or home theaters, to TV.
The image on your TV may differ from the image above depending on the model and geographical area.
Connecting an Antenna
You can connect an antenna cable to your TV.
An antenna connection is not necessary if you connect a cable box or satellite box.
The port on your TV may differ from the following  depending on the product model and region.
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Connecting to the network
You can get access to the network through your TV.
Menu Settings All Settings Connection Network Open Network Settings
Try Now
 network settings to connect to an available network.
Establishing a wired network connection
Menu Settings All Settings Connection Network Open Network Settings
Wired
If you connect a LAN cable, the TV automatically accesses the network.
If the TV does not automatically connect to the network, refer to "Wired network connection failed." in "Troubleshooting."
To connect a LAN cable, use a CAT 7 (*STP type) cable for the connection. (100/10 Mbps)
* Shielded Twisted Pair
The TV will not be able to connect to the network if your network speed is below 10 Mbps.
This function may not be supported depending on the model.
Wired networks are not supported by some models.
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Establishing a wireless network connection
Menu Settings All Settings Connection Network Open Network Settings
Wireless
Make sure that you have the wireless access point's name (SSID) and password settings before attempting to
connect. The network name (SSID) and security key are available on the wireless access point's 
screen. See the wireless access point's user manual for more information.
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Wireless Connection
Select your Wi-Fi network.
Refresh
Manage Saved Networks
The image on your TV may differ from the image above depending on the model and geographical area.
If no wireless access point is found, select Add Network at the bottom of the list and enter the network name (SSID).
If your wireless access point has a WPS or PBC button, select Use WPS at the bottom of the list, and then push the WPS or
PBC button on your access point within 2 minutes. The TV will connect automatically.
To view or delete previously connected network names (SSIDs), move the focus to Manage Saved Networks, and then press
the Select button.
To disconnect Wi-Fi, select Disconnect in Menu Settings All Settings Connection Network
Network Status. Try Now
Checking the network connection status
Menu Settings All Settings Connection Network Network Status Try Now
View the current network status.
Resetting Your Network
Menu Settings All Settings Connection Network Reset Network Try Now
Restore the network settings to the factory default.
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Turning on the TV with a mobile device
Menu Settings All Settings Connection Network Expert Settings Power On
with Mobile Try Now
You can turn on the TV using a mobile device connected to the same network as the TV.
This function is available with a mobile device connected to the TV through the SmartThings app on your mobile device or
the Apple AirPlay function.
Apple AirPlay may not be supported depending on the model or geographical area.
Connecting an IP control device to the TV
Menu Settings All Settings Connection Network Expert Settings IP Remote
Try Now
You can connect an IP control device to the TV remotely to manage your IP device.
To use this function, Power On with Mobile must be turned on.
Turning this feature on may allow other IP control devices to control your TV. We recommend turning this feature on only if
an authorized third-party custom controller is installed and   for a Samsung TV and if your Wi-Fi
network is password protected.
This function may not be supported depending on the model or geographical area.
Allowing to connect a wireless network
Menu Settings All Settings Connection Network Expert Settings Wi-Fi
Try Now
You can enable the connection to Wi-Fi.
To connect a wireless network, the function must be active.
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Allowing to connect the Wi-Fi Direct
Menu Settings All Settings Connection Network Expert Settings Wi-Fi
Direct
When using Wi-Fi Direct, you can connect directly with other devices and share content without using a wireless
router.
To maximize the network performance when a 6 GHz access point is connected, turn off the Wi-Fi Direct function.
This function may not be supported depending on the model.
Changing the name of the TV
Menu Settings All Settings Connection Device Name Try Now
You can change the name of the TV on the network. Select User Input at the bottom of the list and change the
name.
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Displaying your mobile device screen on the TV
You can watch the screen of your mobile device on the TV screen through Smart View, Apple AirPlay or Tap View.
When you start screen sharing with a mobile device (Smart View / Apple AirPlay / Tap View), the TV screen switches
to the Multi View or mobile device's screen. Watch multiple contents at the same time with the Multi View screen.
This function may not be supported depending on the model.
For more information, refer to "Using Multi View."
Using Screen Sharing(Smart View)
For information on how to share the screen with your mobile device, refer to Menu Connected Devices
Connection Guide Smartphone Screen Sharing (Smart View). Try Now
• To turn off Screen Sharing (Smart View), disconnect the mobile device or press the button on the remote
control.
• Using the Smart View menu on your mobile device, you can change the settings such as aspect ratio.
Using Apple AirPlay
Use AirPlay if you are an iPhone or iPad user. For more information, refer to Menu Connected Devices
Connection Guide Smartphone Apple AirPlay. Try Now
This function may not be supported depending on the model or geographical area.
To use Apple AirPlay, make sure Menu Settings All Settings Connection Apple AirPlay Settings is
enabled.
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Using Screen Sharing(Tap View)
Tap your mobile device on the TV, you can watch the Multi View or mobile device's screen through the TV screen.
When you tap a mobile device on your TV while running a music app on your mobile device, the TV screen switches
to the Music Wall screen.
1. Enable Tap View on your mobile device.
For more information about  refer to 'Enabling Tap View'.
2. Turn on the screen of your mobile device.
3. Tap your mobile device on the TV. The TV screen switches to Multi View, Music Wall, or mobile device's screen.
When you perform Tap View in Ambient Mode feature or Art mode (only in The Frame models), only the mobile
device's screen appears on the TV.
4. Watch the Multi View, Music Wall, or mobile device's screen on the TV screen.
This function may not be supported depending on the model.
This function is available in Samsung mobile devices with Android 8.1 or higher.
Music Wall screen is a function that allows you to enjoy music along with visual video effects that change according to the
genre and beat of the music.
The displayed TV screen may differ depending on the model.
This function enables Screen/Sound Mirroring by detecting vibrations generated when you tap the mobile device on the TV.
Be sure to tap away from the TV screen and bezel corners. It may be scratched or broken to the TV or mobile device screen.
We recommend using your mobile device with the cover in place and lightly tap it on any external edge of the TV.
Enabling Tap View
Enable Tap View in the SmartThings app.
Depending on the SmartThings app version, you may need to register the TV with your mobile device.
This function may not be supported depending on the model.
1. Launch the SmartThings app on your mobile device.
2. Select Settings ( ) in SmartThings app on your mobile device.
3. Set Tap View to on.
Upon connection for the  time, select Allow on a pop-up window of the TV.
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Connection Cables for External Devices
You can view detailed information about the connection cables for external devices that can be connected to the TV.
Cable name Image Description
HDMI
to
HDMI
Each cable simultaneously transmits digital video and audio signals
from an external device to the HDMI port on the TV.
Cables are divided into various types according to the types of
input / output ports on external devices.
HDMI
to
MINI HDMI
HDMI
to
Micro HDMI
HDMI
to
USB Type-C
HDMI
to
DisplayPort
Mini DisplayPort
to
HDMI
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Cable name Image Description
DVI
to
HDMI
DVI to HDMI cables can transmit only digital video signals and not
audio signals. We recommend that you use HDMI to HDMI cables.
Optical
Optical cables are used to transmit audio signals to external
speakers with low signal loss.
Optical cables can't transmit video signals.
Component
Component cables transmit analogue signals.
The video signal is separated and transmitted to the red, green, and
blue terminals to provide HD (1080i) pictures. The audio signal is
transmitted to the red and white terminals.
Composite
Composite cables transmit analogue signals.
The video signal is transmitted to the yellow terminal, and the audio
signal is transmitted to the red and white terminals.
Available connection cables may differ depending on the model or geographical area.
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Switching between external devices connected to the TV
You can switch between TV programs and the content of external devices.
Menu Connected Devices
When you select a connected external device on the Source screen, the output of the selected device is displayed on
the TV's screen.
To control a device (Blu-ray player, game console, etc.) that supports universal remote control with the TV's remote control,
connect the device to an HDMI port on the TV, and then turn on the device. The output displayed on the TV is automatically
switched to the output of the device or you can  universal remote control for the device automatically. For more
information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote."
When a USB device is connected to the USB port, a pop-up message appears that lets you switch easily to the media
content listed on the device.
This function may not be supported depending on the device and geographical area.
Editing the name and icon of an external device
Menu Connected Devices
You can change the port name for a connected external device or add it to the Home Screen.
Universal Remote
Edit
Information
Add to Home
Connected Devices
The image on your TV may differ from the image above depending on the model and geographical area.
1. Move the focus to a connected external device.
2. Press the down directional button. The following functions become available:
Available functions may differ depending on the port type.
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1.Universal Remote
You can control external devices connected to the TV using a Samsung remote control. Run the Universal Remote
menu to register the external device.
This function may not be supported depending on the model or geographical area.
For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal
Remote."
2.Edit
You can rename the input ports and change the device icons.
3.Information
You can view detailed information about an external device.
4.Add to Home
You can add the port of an external device to the Home Screen for quick switching.
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Using additional functions
You can use the following features on the Source screen.
•USB and Mobile Camera
Connect a USB camera, or use the SmartThings app on your mobile phone to connect a camera.
Connect a camera to use video call, home workout, and other new features.
For details on how to connect, refer to Camera Sharing ( Menu Connected Devices Connection Guide
Smartphone Camera Sharing).
This function may not be supported depending on the model.
•Workspace
Use the TV to access your PC via remote PC or Screen Sharing (Wireless).
For more information, refer to "Using Workspace."
•Connection Guide
Displays device connection instructions.
For more information about the Connection Guide, refer to "Connection Guide."
•Universal Remote
Lets you register external devices to your Samsung remote control and control them using the Remote.
This function may not be supported depending on the model or geographical area.
For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal
Remote."
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