Samsung WE VoIP User manual

WE VoIP
User Manual
for V3.5.0.1

COPYRIGHT
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protected by copyright.
No information contained herein may be copied, translated, transcribed or
duplicated for any commercial purposes or disclosed to the third party in
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Product names mentioned in this manual may be trademarks and/or registered
trademarks of their respective companies.
This manual may be changed for product improvement, standardization or other
technical reasons
without prior notice.
For further information on the updated manual or the contents contained in
the manual,
please contact your Authorized Samsung Reseller.
©2013 SAMSUNG Electronics Co., Ltd. All rights reserved.

WE VoIP User Manual _1
SAFETY CONCERNS
The purpose of the Safety Concerns section is to ensure the safety of users and
prevent property damage. Please read this document carefully for proper use.
Conventions
Warning
Provides information or instructions that you should follow in order to avoid
personal injury or fatality.
Caution
Provides information or instructions that you should follow in order to avoid a
service failure or damage to your phone.
Note
Indicates additional information for referrence.
Checks
Provides the operator with checkpoints for stable system operation.
Symbols
Caution
Indication of a general caution
Restriction
Indication for prohibiting an action for a product
Instruction
Indication for commanding a specifically required action

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TABLE OF CONTENTS
SAFETY CONCERNS 1
Conventions.......................................................................... 1
Symbols................................................................................ 1
WE VoIP OVERVIEW 5
Key Features of WE VoIP..................................................... 5
PROGRAM INSTALLATION 8
Preparations before Installation............................................ 8
Hardware Environment......................................................................8
Checklist...............................................................................................8
Installation............................................................................. 9
Initial Settings.......................................................................11
Update ................................................................................ 13
WHAT TO KNOW IN ADVANCE 14
About Internal and External Calls....................................... 14
Internal (Intercom) Call.....................................................................14
External (Outside) Call.....................................................................15
Notification Icons................................................................. 16
Registration Status Notification .......................................................16
Call Status Notification .....................................................................16
WE VoIP CALL FUNCTIONS 17

WE VoIP User Manual _3
Dialer................................................................................... 17
Dialing................................................................................. 19
Dialing an Extension Number .........................................................19
Making an External Call...................................................................21
Answering Calls.................................................................. 23
Answering Calls ................................................................................23
Hold on (Only SCME) ......................................................................24
Later (Only SCME) ...........................................................................24
Voice mail (Only SCME) ..................................................................24
In-Call Functions................................................................. 25
Bluetooth............................................................................................26
Add Call (SCME Only) .....................................................................27
To Mobile............................................................................................28
Speaker ..............................................................................................28
Mute....................................................................................................29
Hold ....................................................................................................29
Record................................................................................................30
Dial......................................................................................................30
Call Transfer ......................................................................................31
Recent Call Logs ................................................................ 32
Callback (Only SCME).....................................................................33
mVoIP (Mobile VoIP)........................................................... 34
The use of mVoIP Service...............................................................34
WE WORK Interoperability................................................. 36
(SCME Only)....................................................................... 36
Premium CID (Caller ID)..................................................................36
Context CID .......................................................................................36
SETTINGS 37
User Settings ...................................................................... 37
Administrator Settings......................................................... 40

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Add and Edit Profile Screen ............................................................41

WE VoIP User Manual _5
WE VoIP OVERVIEW
Samsung WE VoIP is a phone communication application that operates in
interoperation with the SCM system based on dual-mode smartphones including
cellular phones and wireless LANs. With WE VoIP, you can make or answer a VoIP
call using the default dialer of your smartphone.
Key Features of WE VoIP
Call
You can talk with others on VoIP calls.
Call Transfer
You can transfer a call to a different phone.
Do Not Disturb
You can turn the Do not disturb function on to have all incoming calls
automatically rejected.
Speaker
You can talk through the speaker on your smartphone during a call.

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Caller Identification Display (CID)
When there is an incoming call, the caller’s phone number and
name are displayed on the main screen or a separate screen so that
you can tell who is calling to you.
SCME only function:
The phone can also be set to interoperate with a WE Work server to
display the caller’s job position, title, and picture as well.
Making a Call from Contacts of Your Smartphone
You can make a call to a contact’s phone number simply by tapping
the number in Contacts on your smartphone.
Integrated Call Logs
You can view WE VoIP call logs in the default call logs application of
your smartphone.
Using Default Dialer
You can make a WE VoIP call using the default phone application of
your smartphone. This means that default ringtones, vibrations, call
logging function and other settings of your smartphone can be used
with WE VoIP.

WE VoIP User Manual _7
Extension Call from Outside (Option)
If you are outside a Wi-Fi coverage area, you can make or answer a
WE VoIP call using a data packet network (3G/LTE) or make a call
using Remote Dial.
This function may not be offered depend on service provider.
Hold on/Later Function (SCME only)
When there is an incoming WE VoIP call, instead of answering it, you
can ask the caller to hold on for a while or call back later.
Mobile VoIP (Option)
If you are outside a Wi-Fi coverage area, WE VoIP uses the LTE
network for an internal or external call.
This function may not be offered depend on service provider.
HD Voice (Option)
WE VoIP supports HD Voice. With HD Voice, callers can enjoy high-
quality voice call during a VoIP call. While an HD Voice call is in
progress, the HD Voice logo displays on the call screen.

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PROGRAM
INSTALLATION
Preparations before Installation
You need to check the following items before installing WE VoIP.
Hardware Environment
Category Specifications
OS Android 4.0.3 or higher
Required space for installation 6 MB or more (10 MB or more recommended)
Resolution 480 × 800 or greater
Supported devices Galaxy S2/S2 HD LTE/S3/Note/Note2/S4
Other devices may not support all functions properly.
Checklist
Before installing WE VoIP, you need to check the followings with your network
administrator:
- Access Point (AP) information for wireless LAN connection
Before installing WE VoIP, you should also update your smartphone to the latest
firmware.
If you are not using the latest firmware, you may experience poor sound quality
during a call or other malfunctions.

WE VoIP User Manual _9
Installation
Follow the steps below to install WE VoIP on your phone.
1 Run Google Play. To use Google Play on your
Android device, you need a Google Account
associated with your device.
*Make sure that the device must be
connected to Wifi or data network.
2 Search these word ‘Samsung WE VoIP’ or ‘WE
VoIP’ to find WE VoIP. If it is not in the list, please
select ‘See more’ button.
When you select WE VoIP icon, you can see that
screen like the picture on the right. The screen
shown may vary depending on supported version
or locale.
Installation Program Installation
Installation program distribution policy may vary from a company (workplace) to
another.
For more information, contact your system administrator.
If the program is supplied as an APK file, copy the file to your smartphone by
connecting it to your PC using a USB cable and then select the file to install it.

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3 When you accept App permissions, it will be
downloaded then installed. The file size is
around 3MB, if the device is not connected to
Wi Fi can charge extra data fee.
After the installation you can see We VoIP icon
in the menu. Select the icon make run WE VoIP.

WE VoIP User Manual _11
Initial Settings
This section details the basic settings required after the application installation.
In WE VoIP, if you enter the provision (profile) server IP address, the user
preferences are automatically set.
1
Turn Wi-Fi on your smartphone and connect to
one of the APs in your workplace.
- If the mVoIP call is allowed in your workplace, you can
set your preferences even when Wi-Fi is off.
Environment for Using WE VoIP
To use WE VoIP, you must first configure the wireless network environment of
your smartphone. For more detailed information about wireless network settings
for your smartphone, refer to the user manual that came with your smartphone.
2
After running the WE VoIP application, select
Provision Server IP.
Provision (Profile) Server
Your mobile phone number is automatically entered if a USIM is inserted in your
mobile phone and the number is registered to a carrier. Therefore, if your phone
uses a USIM, a USIM must be inserted while performing the initial configuration.
The mobile phones which do not use USIMs are identified by their MAC
addresses during the initial configuration.

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3
Enter the IP address of the provision server and
tap the [OK] button to request for the WE VoIP
profile.
Provision (Profile) Server
You must enter the provision (profile) server IP address to have the user
preferences set automatically. For details on the IP address, contact your system
administrator.
4
When the profile is successfully connected, the
icon indicating successful registration
appears at the top of the screen.
If the registration fails, the failure icon
appears and the reason for the failure is shown
on the panel screen.
Administrator Settings
If automatic setup is not processed over the provision server, you must complete
the configuration by entering settings manually in Administrator Settings >
Connection Settings.
For more information, see the Administrator Settings section in the chapter 5,
Settings.

WE VoIP User Manual _13
Update
An alert popup appears when the program needs to
be updated. Tap the [OK] button to start the update,
then google store page is appeared and you can
download from it.
This function may not be offered depend on service
provider’s policy.

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WHAT TO KNOW IN
ADVANCE
About Internal and External Calls
Internal (Intercom) Call
An internal call refers that you use WE VoIP connected to the company’s PBX
system to make/receive a call to/from another WE VoIP (or desk phone) user within
the company.
PBX System
AP

WE VoIP User Manual _15
External (Outside) Call
An external call refers that you use WE VoIP (or desk phone) connected to a
telephone exchange to make/receive a call to/from a person outside the company
(for example, a call to/from home or a mobile phone).
PBX System
AP
Outside
Inside
Extension
Trunk
Line

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Notification Icons
When running WE VoIP, notification icons appear at the top of the smartphone screen.
You can swipe down from the top of the screen to view details of the notification icons.
Registration Status Notification
The following icons are provided indicating the registration status for WE VoIP.
- Registration successful:
- Registration trying:
- Registration failed: (Reason for registration failure is shown on the panel screen.)
Call Status Notification
The icons indicating the call status for WE VoIP are provided as follows.

WE VoIP User Manual _17
WE VoIP CALL
FUNCTIONS
WE VoIP provides the VoIP call functions via wireless LAN. The basic procedures
for placing outgoing calls and answering incoming calls are the same as the normal
operations on your smartphone.
Dialer
WE VoIP uses the dialer for the default phone application of your smartphone.
Therefore, the actual dialer screen may vary depending on your phone model or the
application used.
No. Name Function
Number you use to
make an outgoing call
Displays the number used for an outgoing call
through the number/character entry buttons.
Recent call logs and
contacts
Displays the recent call logs. Tap the Contacts button
to open the Contacts screen.
Number/character entry
buttons
Used to enter a number/character.

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Dialer
WE VoIP uses the default dialer of the phone. For instructions on using the dialer,
refer to the user manual of your smartphone.
No. Name Function
Delete one character
button
Deletes the last character of the entered numbers
each time you tap this button.
Call button Makes a call to the entered number.
Video call button Makes a video call from the smartphone to the
entered number.
(WE VoIP does not support video calls.)