Samsung WE VoIP User manual

WE VoIP
User Manual
for V3.5.0.1

COPYRIGHT
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protected by copyright.
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duplicated for any commercial purposes or disclosed to the third party in
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without prior notice.
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©2013 SAMSUNG Electronics Co., Ltd. All rights reserved.

WE VoIP User Manual _1
SAFETY CONCERNS
The purpose of the Safety Concerns section is to ensure the safety of users and
prevent property damage. Please read this document carefully for proper use.
Conventions
Warning
Provides information or instructions that you should follow in order to avoid
personal injury or fatality.
Caution
Provides information or instructions that you should follow in order to avoid a
service failure or damage to your phone.
Note
Indicates additional information for referrence.
Checks
Provides the operator with checkpoints for stable system operation.
Symbols
Caution
Indication of a general caution
Restriction
Indication for prohibiting an action for a product
Instruction
Indication for commanding a specifically required action

2_ © SAMSUNG Electronics Co., Ltd.
TABLE OF CONTENTS
SAFETY CONCERNS 1
Conventions.......................................................................... 1
Symbols................................................................................ 1
WE VoIP OVERVIEW 5
Key Features of WE VoIP..................................................... 5
PROGRAM INSTALLATION 8
Preparations before Installation............................................ 8
Hardware Environment......................................................................8
Checklist...............................................................................................8
Installation............................................................................. 9
Initial Settings.......................................................................11
Update ................................................................................ 13
WHAT TO KNOW IN ADVANCE 14
About Internal and External Calls....................................... 14
Internal (Intercom) Call.....................................................................14
External (Outside) Call.....................................................................15
Notification Icons................................................................. 16
Registration Status Notification .......................................................16
Call Status Notification .....................................................................16
WE VoIP CALL FUNCTIONS 17

WE VoIP User Manual _3
Dialer................................................................................... 17
Dialing................................................................................. 19
Dialing an Extension Number .........................................................19
Making an External Call...................................................................21
Answering Calls.................................................................. 23
Answering Calls ................................................................................23
Hold on (Only SCME) ......................................................................24
Later (Only SCME) ...........................................................................24
Voice mail (Only SCME) ..................................................................24
In-Call Functions................................................................. 25
Bluetooth............................................................................................26
Add Call (SCME Only) .....................................................................27
To Mobile............................................................................................28
Speaker ..............................................................................................28
Mute....................................................................................................29
Hold ....................................................................................................29
Record................................................................................................30
Dial......................................................................................................30
Call Transfer ......................................................................................31
Recent Call Logs ................................................................ 32
Callback (Only SCME).....................................................................33
mVoIP (Mobile VoIP)........................................................... 34
The use of mVoIP Service...............................................................34
WE WORK Interoperability................................................. 36
(SCME Only)....................................................................... 36
Premium CID (Caller ID)..................................................................36
Context CID .......................................................................................36
SETTINGS 37
User Settings ...................................................................... 37
Administrator Settings......................................................... 40

4_ © SAMSUNG Electronics Co., Ltd.
Add and Edit Profile Screen ............................................................41

WE VoIP User Manual _5
WE VoIP OVERVIEW
Samsung WE VoIP is a phone communication application that operates in
interoperation with the SCM system based on dual-mode smartphones including
cellular phones and wireless LANs. With WE VoIP, you can make or answer a VoIP
call using the default dialer of your smartphone.
Key Features of WE VoIP
Call
You can talk with others on VoIP calls.
Call Transfer
You can transfer a call to a different phone.
Do Not Disturb
You can turn the Do not disturb function on to have all incoming calls
automatically rejected.
Speaker
You can talk through the speaker on your smartphone during a call.

6_ © SAMSUNG Electronics Co., Ltd.
Caller Identification Display (CID)
When there is an incoming call, the caller’s phone number and
name are displayed on the main screen or a separate screen so that
you can tell who is calling to you.
SCME only function:
The phone can also be set to interoperate with a WE Work server to
display the caller’s job position, title, and picture as well.
Making a Call from Contacts of Your Smartphone
You can make a call to a contact’s phone number simply by tapping
the number in Contacts on your smartphone.
Integrated Call Logs
You can view WE VoIP call logs in the default call logs application of
your smartphone.
Using Default Dialer
You can make a WE VoIP call using the default phone application of
your smartphone. This means that default ringtones, vibrations, call
logging function and other settings of your smartphone can be used
with WE VoIP.

WE VoIP User Manual _7
Extension Call from Outside (Option)
If you are outside a Wi-Fi coverage area, you can make or answer a
WE VoIP call using a data packet network (3G/LTE) or make a call
using Remote Dial.
This function may not be offered depend on service provider.
Hold on/Later Function (SCME only)
When there is an incoming WE VoIP call, instead of answering it, you
can ask the caller to hold on for a while or call back later.
Mobile VoIP (Option)
If you are outside a Wi-Fi coverage area, WE VoIP uses the LTE
network for an internal or external call.
This function may not be offered depend on service provider.
HD Voice (Option)
WE VoIP supports HD Voice. With HD Voice, callers can enjoy high-
quality voice call during a VoIP call. While an HD Voice call is in
progress, the HD Voice logo displays on the call screen.

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PROGRAM
INSTALLATION
Preparations before Installation
You need to check the following items before installing WE VoIP.
Hardware Environment
Category Specifications
OS Android 4.0.3 or higher
Required space for installation 6 MB or more (10 MB or more recommended)
Resolution 480 × 800 or greater
Supported devices Galaxy S2/S2 HD LTE/S3/Note/Note2/S4
Other devices may not support all functions properly.
Checklist
Before installing WE VoIP, you need to check the followings with your network
administrator:
- Access Point (AP) information for wireless LAN connection
Before installing WE VoIP, you should also update your smartphone to the latest
firmware.
If you are not using the latest firmware, you may experience poor sound quality
during a call or other malfunctions.