Samsung SMT-i5210 User manual

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SMT-i5210
/2010
For OfficeServ™ 7000 Series Systems
Keyset User Guide
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Samsung Telecommunications America reserves the right without prior notice to revise information in
this guide for any reason. Samsung Telecommunications America also reserves the right without prior
notice to make changes in design or components of equipment as engineering and manufacturing
may warrant. Samsung Telecommunications America disclaims all liabilities for damages arising from
the erroneous interpretation or use of information presented in this guide.
Copyright 2010 Samsung Telecommunications America.
All rights reserved. No part of this manual may be reproduced in any form or by any means—graphic,
electronic or mechanical, including recording, taping, photocopying or information retrieval systems—
without express written permission of the publisher of this material.
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TABLE OF CONTENTS
ABOUT THIS BOOK ......................................................................................................1
SECTION 1. CAUTION AND PREPARATION ....................................2
CAUTION ..............................................................................................................................3
PREPARATION ..................................................................................................................4
Check the Contents of the Box ................................................................................4
Phone Installation ......................................................................................................4-5
Optional Equipment..................................................................................................5-6
SECTION 2. PHONE FUNCTIONS..................................................................7
SMT-i5210 LAYOUT ....................................................................................................8
Names and Functions ..............................................................................................8-9
KEYFUNCTIONS ..........................................................................................................10
Telephone Status Indicator ......................................................................................10
Screen Structure..........................................................................................................10
Text Input Method......................................................................................................11
Description of Icons....................................................................................................12
Navigating the Menus................................................................................................13
Navigation Button and Select Switch for FWD/DND/ABSENT MSG..........13
SMT-i5210 SETUP ......................................................................................................14
Initializing the SMT-i5210 ........................................................................................14
Setup Mode ..................................................................................................................14
Easy Install Wizard......................................................................................................15
Selecting the Static IP Option ................................................................................15
Setting Up Hot Desking (Idle Login) ....................................................................15
Configuration Menu Structure................................................................................16
SECTION 3. FREQUENTLY USED
FEATURE OPERATION ..........................................................17
EXTENSION LOG IN & OUT ................................................................................18
PLACING CALLS............................................................................................................18
ANSWERING CALLS ..................................................................................................19
PLACING A CALL ON HOLD ..............................................................................20
TRANSFERRING CALLS ..........................................................................................20
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TRANSFERRING WITH CAMP-ON..................................................................21
CALL WAITING ..............................................................................................................21
CONFERENCE CALLS................................................................................................21
FORWARDING CALLS ..............................................................................................22
OTHER FEATURES AND FUNCTIONS ..................................................22-25
SECTION 4. PHONE FEATURES ....................................................................26
BASIC MENUS ................................................................................................................27
Soft Button Structure................................................................................................27
Menu Soft Button ........................................................................................27-36
Func. Soft Button ................................................................................................36
AOM Soft Button ................................................................................................37
SECTION 5. OFFICESERV 7000 SYSTEM FEATURES ..........38
OUTSIDE CALLS ..........................................................................................................39
Making Calls from AOM ............................................................................................39
Universal Answer ........................................................................................................39
Recall Dial Tone ............................................................................................................39
Sending a Flash............................................................................................................39
Busy Line Queuing with Callback..........................................................................39
Busy Station Callback ................................................................................................40
Canceling Callback......................................................................................................40
Busy Station Camp-On ..............................................................................................40
INTERCOM CALLS ......................................................................................................42
Voice Announce Mode..............................................................................................42
Auto Answer Mode ....................................................................................................42
Calling your System Operator ................................................................................42
CALL PROCESSING ....................................................................................................43
System Hold ..................................................................................................................43
Exclusive Hold ..............................................................................................................43
Remote Hold ................................................................................................................43
Hold Recall ....................................................................................................................44
Consultation Hold ......................................................................................................44
Retrieving Calls Held at Another Station............................................................44
Call Transfer ..................................................................................................................45
Transfer with Camp-On ............................................................................................45
Transfer to Voice Mail ................................................................................................46
Call Waiting....................................................................................................................46
Call Forward Options ................................................................................................46
Station Call Pickup ......................................................................................................47
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Group Call Pickup........................................................................................................48
My Group Pickup ........................................................................................................48
Privacy Release ............................................................................................................48
DIALING FEATURES ..................................................................................................49
Speed Dialing................................................................................................................49
Programming Personal Speed Dial Numbers ..................................................49
Directory Dialing..........................................................................................................50
Last Number Redial ....................................................................................................51
Save Number with Redial ........................................................................................51
Automatic Redial/Retry............................................................................................51
Pulse to Tone Changeover ......................................................................................51
PAGING AND MESSAGING..................................................................................52
Making and Internal Page........................................................................................52
Making an External Page..........................................................................................52
All Page ..........................................................................................................................52
Meet Me Page ..............................................................................................................53
Call Park and Page ......................................................................................................53
Messages—Set and Cancel ..............................................................................54-55
Returning Messages ..................................................................................................55
Programmed Messages ............................................................................................55
CONVENIENCE FEATURES ..................................................................................56
Logging In and Out ....................................................................................................56
Do Not Disturb ............................................................................................................56
One Time DND..............................................................................................................56
Mute................................................................................................................................57
Background Music ......................................................................................................57
Established Call Pick-Up............................................................................................57
Door Phone Calls ..................................................................................................57-58
Executive/Secretary Hotline....................................................................................58
Group Listening ..........................................................................................................59
Account Codes ............................................................................................................59
Locking Your Keyset ..................................................................................................60
Manual Signalling........................................................................................................60
Off-Hook Voice Announce......................................................................................61
OHVA Block....................................................................................................................61
OHVA Reject ..................................................................................................................61
In Group/Out of Group..............................................................................................62
CUSTOMIZING YOUR KEYSET..........................................................................63
AME Password..............................................................................................................63
Auto Camp-On ............................................................................................................63
Select Ring Tone ..........................................................................................................63
Change Your Passcode ..............................................................................................63
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Set Answer Mode (Intercom) ..................................................................................64
Set Answer Mode (CO) ..............................................................................................64
Automatic Hold............................................................................................................64
Headset Operation......................................................................................................64
Hot Keypad....................................................................................................................65
Key Confirmation Tone..............................................................................................65
Rejoining a Page..........................................................................................................65
Ring Preference............................................................................................................65
Display Speed Dial Name ........................................................................................66
Caller ID Review All ....................................................................................................66
Secure OHVA................................................................................................................66
Configure Mobile Extensions (MOBEX) ........................................................66-67
DISPLAY FEATURES ..................................................................................................68
Directory Information................................................................................................68
Display Number Dialed ............................................................................................68
Call Duration Timer ....................................................................................................68
Auto Timer ....................................................................................................................68
Timer Function ............................................................................................................69
Viewing Station Message Indications..................................................................69
Personal Speed Dial Names ....................................................................................69
Station Names ..............................................................................................................69
Managing Programmable Key Assignments ....................................................70
LCR with Clear ..............................................................................................................70
Backspace with LCR ....................................................................................................70
CALLER ID..........................................................................................................................71
Selecting Your Caller ID Display............................................................................71
Viewing the Next Caller ID Call ..............................................................................72
Inquire Caller ID Park/Hold Info............................................................................72
FEATURE ACCESS CODES ....................................................................................73
SECTION 6. APPLICATIONS ..............................................................................74
SAMSUNG VOICEMAIL ..........................................................................................75
SVMi E-Series Subscriber Services Menu Diagram ..................................76–77
Accessing Your Mailbox ............................................................................................78
Getting Started ............................................................................................................79
Listen to your Messages ...........................................................................................79
Subscriber Services Menu .......................................................................................79
Listening to Old or New Messages ......................................................................80
Group New or Old Messages ..................................................................................81
Record and Send a Message ..................................................................................81
Access Manager ..........................................................................................................83
Personal Greetings......................................................................................................84
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Mailbox Administration ............................................................................................87
Message Broadcast ....................................................................................................89
Personal Services ........................................................................................................89
Personal Administration Settings ........................................................................90
Keyset User Features ................................................................................................91
Shortcuts ......................................................................................................................93
Interactive Displays ....................................................................................................93
E-Mail Gateway (EMG)........................................................................................93–95
PERSONAL SPEED DIAL NUMBERS......................................................96–97
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ABOUT THIS BOOK
The new Samsung Multimedia Telephone SMT-i5210 keyset is part of the
OfficeServ 7000 Series.
The SMT-i5210 keyset represents a new concept of Internet phone, in that it uses
an IP address to Send/Receive voice and data. For voice communications,the SMT-
i5210 uses the data network line already in place in most offices and increasing
number of homes.
This guide contains 6 sections: Section 1. Caution and Preparation, Section 2.
Phone Functions, Section 3. Frequently Used Feature Operation, Section 4. Phone
Settings, Section 5. OfficeServ 7000 System Features and Section 6. Applications.
Please take the time to study this guide and to become familiar with the operation
of your keyset. Keep this guide handy, as you may need to look up instructions for
infrequently used features.
This book is written based on factory default settings, for the feature access codes.
Sometimes, due to programming requirements, these codes may be changed. If
you find that a feature code does not work as described in this book, please con-
tact your installation and service company to determine the correct code.
1
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SECTION 1.
CAUTION AND PREPARATION
2
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3
CAUTION
• Read the installation instructions before connecting the system to its power
source.
• If there is dirt or moisture on the pin contact surface of a power plug, pull out
the plug and wipe it away with a cloth.If dirt or moisture remains on the prod-
uct even after wiping, contact the service center.
• For the power connection port of the phone, use the supplied power
adapter.(The power adapter is supplied separately.) Use of a power adapter
that does not meet the specifications may cause the product to become dam-
aged, to overheat, or to explode.
• Do not place the phone in a location with a lot of dust,in a location that is sub-
ject to severe changes in temperature, or near a heating device (cigarette
heat, heater, etc.)
• Do not use or store flammable spray or materials near the phone.
• Do not place vases, flowerpots, cups, or a container of cosmetics or drugs near
the phone.
• Installation of equipment must not route interconnecting cables or external
power supply sources outdoors.
• The LAN cable to the network should be connected to the LAN port of a
phone, NOT to the PC connection port.
• Use a soft and dry cloth when cleaning the phone. Do not spray water direct-
ly onto the product; and do not use chemicals such as wax, benzene, alcohol,
thinner, mosquito killer, perfume spray, lubricant, detergent, etc.
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4
PREPARATION
CHECK THE CONTENTS OF THE BOX
Check if the product package box includes all the components as follows:
• Phone body including a base
• Handset
• Handset cord
• Patch cable
NOTE: Power transformer sold separately.If any of these items are missing or dam-
aged, please contact your dealer.
PHONE INSTALLATION
Connecting the Phone Body
1Remove the base of the phone by
pressing the [Push] mark on the top
of the base.
Note:The base can be used to adjust
the phone angle in the high or low
position.
2Connect a handset to the handset port
of the phone.
3OPTIONAL: Connect the cable
through the middle hole of the base
to the PC, as shown in the figure.
When connecting to PC, connect one
end of the cable to the PC port of the
phone, and the other end of the cable
to the LAN port of the PC.
q
w
e
qAC Power wLAN to Phone System ePhone to PC rHeadset
r
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OPTIONAL EQUIPMENT
SMT-i5264 [ADD-ON MODULE]
The SMT-i5264 IP AOM can be registered and programmed
to function with any ITP 5100 keysets,SMT-i Series,and TDM
phones. This add-on module was cosmetically designed to
match the SMT-i5000 Series phones. In some applications
multiple IP AOMs can be supported per IP phone. For instal-
lation instructions, see your System Administrator.
5
Connect the LAN cable (connected through the middle hole of the base to a
network) to the LAN port of the phone, as shown in the figure.
When power is supplied from the LAN port (PoE), the phone is booted upon
LAN connection.
If PoE is not supported, connect the power adapter to the power port of the
phone by running the cable through the middle hole of the base as shown
in the figure below. If the connected power adapter is plugged into an out-
let, the phone is booted. (The power adapter is supplied separately.)
4Fix the base to the phone body by fit-
ting the bottom groove and then
securing the top side.
5Secure the cable along the cable
guideline as shown in the figure. For
the cable of power adaptor, give
some slack before securing the cable
to the guideline to prevent easy
disconnect.
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SECTION 2.
PHONE FUNCTIONS
7
SMT-A52GE [GIGABIT ADAPTER]
The SMT-A52GE Gigabit Adapter processes the Gigabit
data for a Gigabit LAN connection on the PC connected to
the SMT-i5200 Series IP phones. The SMT-A52GE can be
installed to function with any of the SMT-i5200 Series IP
phones. For installation instructions, see your System
Administrator.
WALL MOUNT BRACKET
An optional bracket is available for wall mounting the SMT-i5200 Series phones to
the wall. For installation instructions, see your System Administrator.
SMT-A53PW [POWER ADAPTER]
The power adaper is sold separately.
6
CAUTION
The input power of the SMT-i5210 needs 5.0vDC and 3000mA.The SMT-i5210
phone needs to be powered by using Samsung’s SMT-A53PW power adapter.
Failure to use the appropriate power supply will cause permanent damage to
the phone and will void Samsung’s warranty.

8
SMT-i5210 LAYOUT
NOTE: The words “key” and “button” are interchangeable.
NAMES AND FUNCTIONS
LED (TSI)
Button Function
qLED (TSI) The blinking pattern differs depending on the phone
status (Telephone Status Indicator).
wSelector Switch for FWD/DND
Used to select or deselect the Call Forwarding/DND/
Absent Message setting by using the Selector Switch
control.
eSoft Button Used to select the desired function from the soft
menus displayed at the bottom of the LCD screen.
rEnter/OK Used to make selection or to save an entry.
tConference Button Used for conference calls.
yTransfer Button Used to enable the call transfer function.
uHold Button Used to place a call on hold.
iNavigation Button Used to move the display cursor up and down, left
and right on certain menus.
Soft Buttons
Enter/OK
Conference
Navigation
Button
Programmable Buttons
Dial Button
Speaker
Button
Headset
Button
Volume
Button
Mute
Button
Service
Button
Message
Button
Phone
Book
Button
LCD Screen
Handset
q
e
Selector
Switch for
FWD/DND/
Absent MSG
w
r
t
yTransfer
uHold
i
oa
s
d
f
g
h
j
k
l
;
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9
Button Function
oProgrammable Buttons 14 Buttons used to set up function buttons through
interworking with a system.
aDial Button Used to dial the phone number.
sSpeaker Button Used to enable/disable the use of a speaker phone.
dHeadset Button Used to activate and deactivate the headset jack.
fVolume Button Used to control the volume settings.
gMute Button Used to silence the transmit voice to the remote party.
hService Button For use with the Unified Communicator Server and to set
Scheduler (optional).
jMessage Button Used to access all the messaging options:Voicemail
Messages, Station Messages, SMS, and E-Mail Messages.
kPhone Book Button
Used to search for a phone number saved in the phone, or
to register a new number. Pressing this button shows the
main screen of the phone book.
Used to move downward on various list screens.
lLCD Screen A display showing the phone’s status (busy, ringing,
receiving an internal message, etc.)
;Handset Used for two-way voice conversation.
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10
KEY FUNCTIONS
NETWORK: The SMT-i5210 uses VoIP communication through an already-
installed data network.
LCD SCREEN: Various functions are displayed on the LCD screen,so you can use
them conveniently by using the Navigation button on the phone.
SHORT MESSAGE SERVICE (SMS): You can exchange text messages using
this function. This function is available on internal IP stations.
TELEPHONE STATUS INDICATOR
The indicators are turned on or off depending on the status of relevant functions.
SCREEN STRUCTURE
The screen consists of three areas.
Screen Status LED Indicator
When station is busy Red colored indicator is
constant.
When station is receiving an
incoming call Red indicator (slow flash).
When there is a message
During “Do Not Disturb” Red indicator (fast flash).
Incoming Trunk Call Green colored indicator
flashes.
Hold Recalls Amber colored indicator
flashes.
Icon Area
Text Area
Soft Menu Area
Area Description
Icon Area Displays various icons.
Text Area Displays date, time, extension number, name, message,
phone number, etc.
Soft Menu Area
Displays the functions allocated to the 3 soft buttons.
Service menus are provided depending on the state of the
phone. A user can use the service or feature menus by
pressing the Menu or Func. soft button, or the AOM for
more soft keys (99).
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TEXT INPUT METHOD
Using the dial and direction buttons on the phone, you can enter and modify the
English characters, numeric and special characters.
Whenever you press the dial button [,,]on a text input screen, the input mode is
changed in sequence.
Text Input Example
• Use the dial buttons to type English text and numbers; and use the
Navigation Button to move the cursor left and right and OK buttons to com-
plete input.When removing the typed characters, select the Del soft button.
Alpha Characters Input:Select this mode (uppercase/lowercase) by pressing
the [,,] button on keypad, and type text by repeated pressing the dial buttons,
characters will auto advance after a time limit.
Number Input: Select this mode by pressing the [,,]button on keypad, move
the cursor highlighted to 1, then use the keypad to enter digits.
Special Character Input: Select this mode by pressing the [,,]button on key-
pad; select a desired character by using the Navigation Button; and press the
OK button to enter it.
Keypad Character Entry
11
A
a
1
$
Uppercase Input Mode
Lowercase Input Mode
Numeric Input Mode
Special Character Input Mode
Count 1 2 3 4
Dial ,,A
(Uppercase)
a
(Lowercase)
1
(Numbers)
$
(Special Characters)
Dial # Not Used
Dial 0 Not Used
Dial 1 Not Used
Dial 2 A B C
Dial 3 D E F
Dial 4 G H I
Dial 5 J K L
Dial 6 M N O
Dial 7 P Q R S
Dial 8 T U V
Dial 9 W X Y Z
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