Samsung UN65D8000XFXZA User manual

UN65D8000XFXZA Fast Track Troubleshooting Manual Rev – 8/30/11
Main PCB SMPS
T-CON
Board
Wi-Fi
Module
LVDS Cable
FIRMWARE
6/3/2011
T-GAP8AKUC
Version: 1013.2
Description:
Support 3D explore and
CompassionApps.
Decrease flickering on 3D
mode
Be sure to check for latest SW
updates.
Service Bulletins
History of Pairing with QWERTY Remote and 3D
Glasses
Symptom: Customers are asking for replacement
QWERTY remote or Bluetooth 3D glasses, even if they
don’t have defects
Solution: To prevent, call agent can check the history
that customer already paired QWERTY remote and 3D
glasses. Go to menu, support and select ''''Contact
Samsung'''‘ (flagged for history). Even customers reset
TV, history still remains
Part No.
Description
BN94
-04971A ASSY PCB MAIN;UN65D8000XFXZA
BN95
-00502A PRODUCT LCD;LD650DLB-V1,D8K 65" AUO_PANE
BN96
-10276B ASSY HOLDER P-RING;09 LEDTV ALL MODEL,AB
BN96
-10810A ASSY HOLDER P;09 LEDTV MODEL,NYRON
BN96
-12845D ASSY POWER CORD;125/7A, UL/CSA,LP-11WL,V
BN96
-12942F ASSY SPEAKER P;8OHM,4PIN,15W,UD8000 65"_
BN96
-12965F ASSY SPEAKER P;4OHM,4PIN,25W,UD8000 65"_
BN96
-13489C ASSY BLU P;UC65C8000XFXZA,L8065,WHITE,BL
BN96
-15474M ASSY BOARD P-TOUCH FUNCTION&POWER IR;UN6
BN96
-15587J ASSY COVER P-FRONT;UD8000 65,W/W,MABS+PM
BN96
-15588M ASSY COVER P-REAR;UD8000 65,UO,PCM,T0.45
BN96
-16787A ASSY STAND P-BASE;PD8000 59
BN96
-17107A ASSY BOARD P-RF MODULE;BLUETOOTH MODULE,
BN96
-17116Q ASSY CABLE P-FFC;UN65D8000XF***,FFC,691M
BN96
-18927A ASSY ACCESSORY 3D GLASSES;SSG-3300GR,2EA
BN96
-19795A ASSY T CON P-T-CON;LD650DLB-V1
BN94
-04971A ASSY PCB MAIN;UN65D8000XFXZA
Support Information
HELP: 1-888-751-4086; 1-866-894-0637 (FE)
GSPN
http://gspn3.samsungcsportal.com/
http://my.plus1solutions.net/clientPortals/samsung
HOT TIPS
Power On Problems: (see page 2)
Video Problems: (see page 3)
Other: If the set loses internet connectivity, the remote control no longer
operates, and the 3D glasses will not link to the set, verify power supply
voltages. If they are normal, replace the main board as that is the only
commonality between all of the failures.
Be sure to check for
latest parts updates.

UN65D8000XFXZA Fast Track Troubleshooting Manual Rev – 8/30/11
Power-Up Sequence (CN201):
1. Standby Voltage: Pin 4 (5Vdc)
2. Power-ON: Pin 2 (Low-Hi voltage transition)
3. Low Voltages: Pin 1, 3, 7, 9, 11, 12, 13
4. Backlight On: Pin 10 (5Vdc)
LED Drive Voltages (CNL802 A&B):
1. Positive Pins Lx+ & Rx+: (38Vdc)
2. Negative Pins Lx- & Rx-: (1 ~ 10Vdc)
1. 1Vdc = Brighter screen
2. 10Vdc = Darker screen
Forced Backlight-On Mode:
1. Disconnect Power Cord
2. Disconnect wire harness from CN201
3. Re-Connect Power Cord
4. LED Backlight should immediately turn on
CNL802 A,B
CN201

3
2011 LED TV Test Patterns
TROUBLESHOOTING VIDEO PROBLEMS
1. Verify Video Operation
a) Customer Picture Test (models available)
b) “On Screen Display” (If OSD ok, source is
suspected)
c) Substitute with known good Source (external DVD
or Signal Generator)
2. Use Test Patterns in Service Mode
a) Select an active source signal (HDMI preferred).
Test Pattern may rely on signal source to appear.
b) Using customer remote: Mute+1+8+2+Power
c) Using factory remote: Info+ Factory
1. Select an active source signal (HDMI preferred).
Test Pattern may rely on signal source to appear.
2. Access Service Mode
3. Access SVC
4. Access Test Patterns
5. Access Genoa-P (located on Main PCB)
6. Check Test Patterns
7. If OK, suspect input Source
8. Access Napoli (located on T-CON Board)
9. Check Test Patterns
10. If OK and Genoa-P was not good, suspect Main
Board or LVDS Cable
UN65D8000XFXZA Fast Track Troubleshooting Manual Rev – 8/30/11
ON SCREEN FAILURE EXAMPLES:
Green lines or a green screen likely caused
by a defective main board, LVDS, or T-CON
If Picture & Display errors, its likely a defective
Main Board, LVDS, or T-CON
Pixelization can be caused by the
main board, but is more
commonly a source error
Vertical or Horizontal Lines are likely a
defective panel, but also T-CON, LVDS, or
Main Board. Use Test Patterns in Factory
Service Mode to determine error location

4
ALIGNMENTS:
1. Check/Set Option Bytes
2. Check/Perform Firmware upgrade for all
repairs
3. Perform reset in Service Mode and Plug &
Play if Main is replaced
4. Inform customer all settings will reset if
Main PCB is replaced
UN65D8000XFXZA Fast Track Troubleshooting Manual Rev – 8/30/11
Option Bytes
To enter Factory Mode:
Software Upgrade:
Software Upgrade can be performed by network connection or downloading the latest firmware
from “www.samsung.com” to a USB memory device.
- By USB
Insert a USB drive containing the firmware upgrade file. DO NOT disconnect the power or
remove the USB drive until upgrades are complete. The TV will be turned off and on
automatically after completing the firmware upgrade. When software is upgraded, video and
audio settings you have made will return to their default settings.
NOTE: The displayed menu may differ depending on the model.
- By Online
Upgrades the software using the Internet.
First, configure your network. If The internet connection doesn’t operate properly, connection
can be broken, please retry downloading. If the problem still happens, download by USB and
upgrade.
- Standby mode upgrade(Off/On)
A manual upgrade will be automatically performed at selected time. Since the power of the unit
is turned on internally, the screen may be turned on slightly for the LED product. This
phenomenon may continue for more than 1 hour until the software upgrade is complete.
Testing Bluetooth Operation (3D glasses and QWERTY remote):
Bluetooth communication will automatically activate when the TV is turned on. To test,
use a cell phone with Bluetooth capabilities, and “SCAN for devices”. If Bluetooth
communication is working properly, “DTVBluetooth”will appear on the phone. If not,
suspect Main PCB, or Bluetooth module is defective.
Message on Cell Phone