Santel IPTV Middleware User manual
Santel Communications Remote and DVR User Guide Page 1
IPTV Middleware
Remote Control & DVR
User Guide
Version 6.0
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Contents
Introduction.................................................................................................................................... 4
Playback Controls.......................................................................................................................... 6
What’s on TV? ............................................................................................................................... 7
Using the OK Button (Now Playing).....................................................................................................7
Using the INFO Button...........................................................................................................................8
Using the Channel Guide........................................................................................................................9
Using the GUIDE Button......................................................................................................................................9
Pay Per View ......................................................................................................................................................12
Search.....................................................................................................................................................15
Perform a Title Search Within the Guide............................................................................................................15
Perform a Partial Text Search Using the Search Button on Remote Control......................................................16
Search History.....................................................................................................................................................17
Record Programs..................................................................................................................................19
Record What You Are Currently Watching........................................................................................................19
Create a One-Time Recording from the Guide...................................................................................................21
Record a ‘Live’ Event .........................................................................................................................................22
Record a Series from the Guide..........................................................................................................................23
Watch a Recorded Program.................................................................................................................25
Reminders..............................................................................................................................................26
Folders....................................................................................................................................................28
Status Bar ..............................................................................................................................................29
Pause...................................................................................................................................................................29
Rewind................................................................................................................................................................29
Fast Forward .......................................................................................................................................................29
Skip Back............................................................................................................................................................30
Slow Motion .......................................................................................................................................................30
Return to Live TV...............................................................................................................................................30
Delete a Recording................................................................................................................................31
Using Bookmarks..................................................................................................................................32
Working with Multiple Streams..........................................................................................................33
Recording Conflicts ..............................................................................................................................34
Attempt to Watch a Locked Channel..................................................................................................35
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Attempt to Watch a Program Outside the Parental Rating Settings...............................................36
Using the LIST Button..........................................................................................................................37
Current Recordings.............................................................................................................................................37
Current Recording Actions .................................................................................................................................38
Future Recording Actions...................................................................................................................................40
Series Recording Rules.......................................................................................................................................41
Series Rules Actions ...........................................................................................................................................42
Create a Favorites List .........................................................................................................................43
Favorite List Actions...........................................................................................................................................45
Access a Favorites List for Surfing.....................................................................................................................46
My TV Menu.........................................................................................................................................47
My Recordings Menu ...........................................................................................................................49
My Phone Menu....................................................................................................................................52
My Settings Menu.................................................................................................................................57
Display Settings..................................................................................................................................................57
Guide Settings.....................................................................................................................................................59
General Settings..................................................................................................................................................59
Time Guide Settings ...........................................................................................................................................59
Browser Settings.................................................................................................................................................59
Parental Controls.................................................................................................................................................60
Change PIN.........................................................................................................................................................60
1. Within the Parental menu, arrow to the right and select the Change PIN category (For the Ratings PIN or
Purchase PIN). ....................................................................................................................................................60
2. Use the arrow button to highlight change PIN and press the OK button....................................................60
3. Enter the Old PIN, arrow down and enter your New PIN, and then arrow down to confirm the New PIN.
Select OK to save your new PIN. Until you change it, the default PIN is 0000. ................................................60
4. Once the PIN has been successfully changed, a prompt will appear. Press the OK button........................61
Edit Locked.........................................................................................................................................................62
Set Ratings..........................................................................................................................................................63
Time Restrictions................................................................................................................................................64
Cancel Override..................................................................................................................................................65
Options................................................................................................................................................................66
Phone Settings.....................................................................................................................................................67
Recording Settings..............................................................................................................................................68
Changing the Number of Rows and Columns in the Guide..............................................................70
Caller ID and Message Waiting Indication on the TV ......................................................................72
Important Note......................................................................................................................................73
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Introduction
Get ready to free your TV. You’re going to love the new control you have over how and when you watch
television once you’re free from the usual constraints of ordinary television.
This extraordinary television service offers a powerful new DVR-giving freedom to record your favorite
programs and watch them on your schedule. Using the buttons on the remote control, you can fast
forward through parts you don’t want to watch and rewind to watch the things you want to see again.
You even have the freedom to control Live TV. Each time you tune to a channel, the DVR begins making
a temporary recording of the program you are watching. This gives you the ability to pause the current
program if the phone rings and the freedom to rewind or instant replay a scene that you just have to see
again. Your DVR will record up to one hour of Live TV.
It’s important to understand the Live TV recording is not permanent. Unlike recording a program on your
DVR to watch later, the DVR records Live TV in a temporary storage or a buffer. For Live TV
recordings, this temporary recording (buffer) will be erased if any of the following occur:
The DVR is turned off
You watch the same channel for longer than the temporary recording buffer period. The most
recent hour of the program is kept in the temporary recording
You switch to another program. When you change channels, your DVR begins to store the
new program. It removes the previous program you were watching from the temporary
storage.
This user guide will walk you through the many features of this extraordinary TV service. But as always,
if you have questions or problems, just give us a call.
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Playback Controls
Your remote control offers standard capabilities, as well as enhanced remote control buttons that function
similarly to DVD controls.
Here’s what each button does:
List Select to see a list of recorded programs. Press the LIST button a second time
to see what is scheduled to be recorded. Press LIST a third time to access your Series
Rules.
Live Select to return to the current part of a live broadcast.
Skip Forward Skip forward 30 seconds while watching a recording or live TV.
Skip Back Skip backward ten seconds while watching a recording or while
watching live TV.
Play Begin or resume watching a recording. Also display/remove the status bar.
Fast Forward Fast forward through parts of a recording. Press multiple times to
go forward faster.
Record Record a program
Pause Pause the program you are currently watching. While paused, the Fast-
Forward button will play the program frame by frame in slow motion.
Stop Stop watching a recording or stop a recording that is in progress.
Rewind Rewind through parts of a recording. Press multiple times to rewind faster.
Guide Access the program Guide. Press a second time for alternate view.
Arrows/Browse/Search/OK Press to navigate through the guides, menu options
or to make selections.
S B
E R
A O
R W
C S
H E
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What’s on TV?
When you first turn on the TV, there are three easy ways you can see what is currently showing. You can
use the OK button, the INFO button, or the Browse (right arrow) button.
Using the OK Button (Now Playing)
1. Press the OK button on the remote control.
2. When you press the OK button, you see what is program is playing currently.
In this example, the TV symbol indicates you are viewing Paula’s Best Dishes: Fantastic Fiesta
from channel 33 FOOD. The tower symbol next to channel 33 indicates what is on live television.
Channels 33 and 35 are currently recording as indicated by the red circle symbol.
If the Weather Application is available, the Now Playing window will also provide the current
temperature.
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Using the INFO Button
1. Press the INFO button on the remote control. When you press the INFO button, you see the name
and a description of the current program at the top of the screen. If you are watching a live
program, at the bottom of the screen you’ll see the channel number, channel name, current date
and time, program name, date and time the program airs, a progress bar showing how far along
the program is, and the program that airs next.
2. If you are viewing a live program you can press the Right/Left arrow buttons to view what is
showing later on the current channel or, press the Up/Down arrow buttons to view what is
showing on another channel.
3. Press the Day + and Day –buttons to see what is on this channel 24 hours from now.
Using the Browse Button
1. Press the Browse (right arrow) button on the remote control. At the top of the screen, you see the
channel you are currently tuned to. At the bottom of the screen you see the channel number,
channel name, current date and time, program name, date and time the program airs, a progress
bar showing how far along the program is, and the program that airs next.
2. Press the Right/Left arrow buttons to view what is showing later on the current channel. Or, press
the Up/Down arrow buttons to view what is showing on another channel.
3. Press the Day + and Day –buttons to see what is on this channel, 24 hours from now.
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Using the Channel Guide
The Channel Guide is your on-screen tool to see what is on television and allows you to surf channels
while still watching a program.
Using the GUIDE Button
1. Press the GUIDE button on the remote control. Information about the program you are tuned to
displays at the top of the screen along with indicators showing:
Whether a program is in HD
Whether a program is a new episode
Whether the broadcast is in HD
Whether the program is available for Pay Per View purchase
Other channels and their programs will show at the bottom of the screen. Shows that started prior
to the current time slot are indicated with a blue arrow prior to the program name. Shows that
continue past the last time slot showing on the guide are indicated with a blue arrow after the
program name. Programs scheduled for recording will be marked with a red circle.
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2. To move through the guide one channel at a time, use the Up/Down arrow buttons on the remote
control. As you do this, a description of the highlighted program will display at the top of the
screen. Or, press the Channel + and Channel –buttons to scroll through the channels more
quickly.
3. To move through the guide one page at a time, press the Page + and Page –buttons on the
remote control.
4. To move through the guide one screen at a time, use the Fast Forward and Rewind buttons.
5. To move through the guide a full 24 hours, press the Day + and Day –buttons on the remote
control. You cannot use the Day –button to go back to programs that have already aired,
however, you can use it to page back if you have moved ahead in the guide.
6. To see programs you missed, press the Skip Back button to go back one page in the guide. If there
was a program you missed, you could search for other programs of the same name and schedule
the DVR to record the program.
7. While in the Guide, if you press the GUIDE button a second time, you can view the Guide in
Channel Guide view where similar information is displayed in a different format.
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8. To browse through the guide using a Favorites list, press the Blue button or the FAV button. The
list name will appear at the bottom of the screen. Keep pushing the Blue button to scroll through
the different Favorites lists. Events marked with the red “NEW” symbol signify a new episode of
the program.
9. To exit the guide, either press the GUIDE button a third time or press the EXIT button on the
remote control.
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Pay Per View
Pay Per View events may be purchased through the program guide. Programs that are available for Pay
Per View purchase will appear in the program guide with a PPV gold ticket symbol, the event price, and
the air time. To purchase a Pay Per View event:
1. Select the Pay Per View event and press the OK button.
2. A Purchase Information window will appear showing
Event (Title)
Start Time
End Time
Price
3. The user may also select whether or not the purchased Pay Per View event should be shared with
all set top boxes in the defined Whole Home Group. Unless the Share Whole Home field is set to
“Yes,”the Pay Per view event will only be viewable on the set top box that the event is purchased
from.
4. Enter your Purchase PIN.
5. Select Purchase.
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6. A Confirm Purchase window will appear showing the Pay Per View event purchase information.
The event will have a reminder automatically added once the purchase is confirmed. Select
Confirm Purchase.
7. Once the Pay Per View event has been purchased, the event will show a PPV ticket icon within
the guide.
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Search
There are search capabilities that allow you to either search for a full title of a program or for a word or
two within a title. You can use the Search feature in the guide to find all instances of a program by title or,
you can use the Search feature to enter a partial name and search for all instances of the word to locate the
desired program. This works well if you can’t recall the full name of a program or movie.
Perform a Title Search Within the Guide
1. While viewing the Guide, select the desired program using the arrow buttons and, press the
Yellow button on the remote control.
2. This will perform a full title search to return all shows with the same title. In this example, the
search found all shows titled “House Hunters.”
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3. If there is a program in the search results you would like to record, you may schedule a recording
from the list of search results. Use the Up/Down arrow buttons to highlight the program and press
Record or OK on the remote control. Follow the steps to schedule a recording.
Perform a Partial Text Search Using the Search Button on Remote Control
1. While viewing any program (and not in the Guide or other menus), press the Search button (left
arrow) on the remote control. This will display a search window where you can enter the first few
letters or one or two words in the program title.
2. Use the arrow buttons on the remote control to highlight the letters and press the OK button to
select a letter. When you have entered all the text, arrow down to Submit and press the OK button
or just push the Yellow button to start the search.
3. In this example, the user has searched for all programs with the word “dog” in the title.
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4. If there is a program in the search results that you would like to record, you may schedule a
recording from the list of search results. Simply use arrow buttons to highlight the program and
then press OK or Record on the remote control. Follow the steps to schedule a recording.
5. You may also continue to search for more programs by the same name. In this example, selecting
“A Dog of Flanders” and pushing the Yellow button will search for all scheduled airings of “A
Dog of Flanders.”
Search History
The Search History feature will allow you to save your searches so that they can be used again at a later
time. Up to 18 searches may be retained in the Search History at any given time. The oldest searches will
automatically be removed as a new search is performed. Frequently used searches may be saved to
prevent removal, and may be sorted to keep them at the top of the History list.
1. Select the MENU button. Select My TV | Search | History.
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2. To delete a recent search, select the Red button on your remote control. The selected search will
be removed.
3. To save a recent search, select the Green button on your remote control. The search will now
have a yellow star icon next to it acknowledging that it is now a saved search.
4. To use a previous search, select the search and press the Yellow button on your remote control.
5. To sort recent searches, select the Blue button on your remote control. Searches will be sorted by
saved searches in alphabetical order and then unsaved searches in alphabetical order.
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Record Programs
Your DVR service gives you the freedom to record the program you are watching as you are watching it,
record a program while you watch another, or you can record a program you see in the program guide.
You can also schedule a series recording so you always catch all episodes of your favorite programs.
Note: If a program you record is either locked by parental rating settings or on a channel that is
locked, the DVR will record the program but you will be required to enter a PIN to view it.
Record What You Are Currently Watching
If you are watching a program and decide that you want to record the remainder of the program you can
easily start the recording.
1. While watching a program, press the Record button on the remote control.
2. Choose whether this is a one-time recording, a series recording, or select the Cancel to not set a
recording.
3. Customize your recording selections for start and stop time and which folder to save the
recording to.
4. The Reminder function may also be selected from this screen. Select the Reminder function if
you would like your television to remind you when:
When the program is going to air
When a new episode of the program is going to air
Each time a program will air
You may set the reminder for 1, 2, 3, 4, 5, 10 or 15 minutes prior to the program start.
You can also choose to have the television automatically tune to the channel when the
recording starts. More information on setting reminders can be found later in this guide.
5. A Red circle will briefly display in the top right of the screen indicating you are recording the
program.
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6. If you decide to stop recording the program before it is complete, press the Stop button. Choose
from the options regarding how to save the partial recording. The options are:
Stop Recording and Keep –Saves the recording for future viewing.
Stop Recording, Keep and Protect –Saves the recording and protects it from
automatic deletion.
Stop Recording and Delete –Deletes the recording from memory.
Continue Recording –Does not stop recording the program.
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