Sapho VE421 VEEN CLEAN User manual

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Model: VE421 VEEN CLEAN
OPERATING INSTRUCTIONS

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Safety precautions
FORBID 1. Do not insert or remove power plug with wet hands.
Otherwise there is a risk of electric shock.
2. Do not damage the power cord and plug.
Otherwise there is a risk of electric shock, short-circuit and fire.
3. Do not use the loose socket. Otherwise there is a risk of electric shock and fire.
4. The power supply must be accorded with regulation.
Otherwise there is a risk of damage the product and fire.
5. Do not disassemble , repair or reassemble the product.
Otherwise there is a risk of electric shock and fire.
6. Do not place a stove or a cigarette near the product.
Otherwise there is a risk of fire.
7. Make sure not to splash water, detergents or urine on the product
and the power plug. Otherwise there is a risk of electric shock, damage
the product and fire.
8. Do not turn the product upside-down. Otherwise this might cause product
damage.
9. Do not bend or distort the inlet hose. Otherwise there is a risk of water leakage.
DANGER Refers to potentially dangerous situation that may cause serious
injury or death.
NOTICE Refers to potentially dangerous situation that may cause injury
or property losses.
FORBID Refers to forbidded to do.
MUST BE ABIDED
Refers to abide by the rules.
The supplier shall not be liable for any loss arising from the failure to comply with the following regulations.
1. This equipment is“I”type electric appliance, must be completed connected to the grounding system.
2. This equipment is electric appliance, please do not be installed at the place where can easily be splashed
with water or high temperature. Please install exhaust fan or ventilation opening to make sure there is a good
ventilation when using at Bathroom.
3. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified
persons in order to avoid a hazard.
Safety precautions
Explanation of symbols
2

Technical Specification
MODEL
Wash
Rear Wash
ƽ
Female Wash
ƽ
Massage
Adjustable Water Temperature
ƽ
5 steps (default 3rd)
Adjustable Flow Rate
Adjustable Spray Position
Warm Air
Air Drying -
Adjustable Air Rate -
Adjustable Dryer Temperature -
Hygiene
Deodoriser-
Nozzle Automatic Cleaning
ƽ
Nozzle Manual Cleaning
ƽ
Descaling
ƽ
Night Light
ƽ
Breathing Lamp
ƽ
Soft Closing Seat And Cover
ƽ
Body Knob
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Romote Control
Rimless WC
ƽ
Installation of the toilet Wall-hung
Water Supply Connector G 3/8”
Rated Voltag
eA
C220-240 V, 50/60 HZ
Power 1170 W
Length Of Power Cord 1.8 m
Water Supply Pressure 0.07~0.75 MPa (0.7~7.5 Bar)
Water Supply Temperature 4~35˚C
Ambient Temperature 4~40˚C
Protection Degree IPX4
Wash
Device
Flow Rate 350~650 ml/min
Water Temperature 31~39˚C
Wash Cycle Time 3 Minutes
Heating Mode Tank
Heater Power 1200W
Safety Device Thermal Cutoff Fuses/Liquid Level Switch/Termostat
Backflow Prevention Air Gap of AB type
Dry
Device
Speed Of Air
-
Dryer Power
-
Dry Cycle Time
-
Warm Air Temperature
-
Safety Device
-
Deodorization Deodorization Mode
-
Deodorization Cycle Time
-
Remote
Control
Frequency Range 2460 MHz
Maximum RF Output Power
-10 dBm
Type of batterie
s3
V CR2032
Number of batteriesTwo pieces
Other Safety Device Residual Current Devices
Net Weight 35 Kg 38 Kg
Dimension 593*384*388 mm 593*384*462 mm
VE421 Veen Clean
5 steps (default 3rd)
5 steps (default 3rd)
ƽ
Technical upgrade will be edited into the new version instruction without additional notice. Please follow
the real if it is different from the nominal in shape, color and accessories.
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593
102
180
55
384
52
33
410
300
135
320
220
215 370 935
290
Technical Drawing
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Overview
Remote Control
Female wash
Toilet
Knob
Deodoriser
Stop
Rear wash Female wash
Steps
Decrease flow Increase flow/
Massage
Decrease position/
Night light Increase position
Decrease temperature/
Shift
Increase
temperature/Shift
Rear wash
Cover
Seat
Descaling cover
Rubber cover
for descaling agents
Night light
NOTICE
The pictures of this intruction is for reference
only. Please subject to the actual poduct.
NOTICE
1. Before using, the remote control
requires 2 batteries (type 3V CR2032)
2. Versions of Software: V1.0
(The software updates will not be notified.
Please follow the real remote control.)

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NOTICE All the operation is just for the model with all features. If the model what you
bought has no the feature, please ignore the corresponding operation.
Rear wash / Female wash
Massage Operation
- Be seated
Press the„Wash“ button on the remote control then it start to wash.
It will stop after 3 minutes. You can stop washing before this by pressing the„Stop“ button.
- In the process of Rear or Female washing
Keep pressing the„+„ or„-“ button of temperature on the
remote control, then press the„+“ button of flow. Press it again
the wash will be on the diferent massage mode.
Oscillating: when one indicator light is on
Pulsating: when two indicator lights are on
Oscillating + Pulsating: when three indicator lights are on
OR
You can operate by rotating the knob. Rotate the knob in the
clockwise direction to activate “Female wash“ and the anticlockwise
direction for„Rear wash“. It will stop after 3 minutes and start to dry.
You can stop washing before this by pressing the„Stop“ button.
Note: While Rear wash or Female wash, it will wash at the fixed position for about 10 seconds,
and movable wash for about 18 seconds, then regain to the fixed position until to the end.
Rear wash
Female wash
Rear wash Female wash
OR

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Stop Operation
Adjusting water flow
Adjusting the nozzle position
Adjusting temperature
- In the process of Rear washing, Female washing
Press the„Stop“ button on the remote control it will stop washing.
OR
Press the knob it will stop washing.
- In the process of Rear or Female washing
Presss the„+„ or„-“ button of flow on the remote control to adjust
the flow rate. The indicator light of rate will be lighted up.
OR
You can operate by rotating the knob. The flow rate will
increase in the clockwise direction and decrease in the
anticlockwise direction.
- Default 5th
- In the process of Rear or Female washing
Press the“+„ or„-“ button of flow position on the remote control
to adjust the nozzle position forward or backward.
- Adjusting water temperature
- In the process of Rear or Female washing
Press„+„ or„-“ button of temperature on the remote control
to adjust water temperature.
OR
Always press the knob and rotate it. The water temperature
will be increased in the clockwise direction and be decreased
in the anticlockwise direction.
Decrease Increase
Decrease Increase

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Night light Setting
Breathing lamp setting
Sound setting
- Always on mode for the night light by default
Keep pressing the„+„ or„-“ button of temperature on the remote
control, then press the„-“ button of position . Press it again
the night light will be on the diferent mode just
as„Close“,“Always on“, “Smart“.
Close mode: when one indicator light is on
Always on mode: when two indicator lights are on
Smart mode: when three indicator lights are on
OR
Open the cover and seat, not be seated , then rotate the knob in the anticlockwise direction.
The night light will be on the diferent mode just as„Close“,“Always on“, “Smart“.
NOTE: The„Smart“ mode refers that the night light will light up in a dark environment
and light off in a bright environment.
- Always on by default
Keep pressing the„+„ or„-“ button of temperature on the remote
control, then press the„Rear wash“ button . The breathing lamp will be
lighted off. It will be lighted up when pressing the„Rear wash“ again.
OR
- Be seated
Open the cover and be seated, without washing, then keep pressing the knob
for 6s. The breathing lamp will be lighted off. It will be lighted up again when
pressing the knob for 6s.
- The sound is on by default. There is a BEEP when the bidet has
received commands or signals.
Keep pressing the„+„ or„-“ button of temperature on the remote control,
then press the„Female wash“ button. The breathing lamp will be lighted
off. It will be lighted up when pressing the„Female wash“ again.
OR
Open the cover and seat.
Keep pressing the knob then rotate it. The sound is on in the clockwise
direction and off in the anticlockwise direction.
>6s
>6s
OR
OR
Power Standby Setting
- In the state without seating
Keep pressing the knob for more than 6 seconds, it will go
into power standby mode.
Press again the knob for more than 6 seconds to restart it.
>6s
>6s
>6s
OR

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Care and cleaning
- General care and cleaning recommendations
Maintaining interval
Daily
Weekly
Monthly
Every half year
Every year
- Cleaning agents and tools
Maintaining activity
Remove water drops with a soft, lint-free cloth to avoid limescale stains
Clean all surfaces and corners. Clean the spray nozzle if required.
See„Nozzle cleaning"
Clean the WC ceramic appliance with a low acidic cleaning agents
Replace the filter if required
Descal the device. See„Descaling the device“
Do not use the cleaning agents of strong acid and alkali.
To clean the E-bidet, do not use the hard brush .e.g. toilet brush nylon brush.
To clean the WC ceramic appliance, do not use the metal brush.
Self-clean the tank
NOTICE Not used for more than 72 hours, when the user operates the washing, it will
open the self-cleaning for about 3 minutes.
All the buttons are invalid during the selfcleaning and it will return to normal
after the self-cleaning.
soft cloths, lint-free cloths
For E-bidet
soft cloths, lint-free cloths
For WC ceramic appliance
mild cleaning agents that
are kind to the skin
low acidic cleaning agents
.e.g. heavily diluted citric acid
toilet brush

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Nozzle cleaning
Replacing the filter
- The nozzle will be cleaned before washing and after washing
The operation of manual cleaning is as follows:
Open the cover and seat then rotate the knob in the clockwise direction. Then the nozzle will
extend with cleaning water. It will return after 5 minutes or press the„Stop„ button.
- The filter has a service life of half a year. This is depended on the environment of water.
The filter should be replaced when the wash flow is too small.
A
A B C
A NEW ONE
D
D
CB
E

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Descaling the device
- You will need to to descale the device at least once a year, or more often depending on the number
of shower cycle and the water quality environment
- During the descaling procedure, you can continue to use the toilet without the shower functions.
- The descaling procedure lasts up to 30 minutes. During this time, the red LED light always flashs
and the device makes a sound. Once the red LED switches off, the spray functionlity is once again
ready for operation
- Please use the descaling agents of less foam
1
Open the cover and seat
3
Open the rubber cover
5
Close the rubber cover
and descaling cover
2
Open the descaling cover
NOTICE:
There is water flow
from the nozzle
at this time
4
Pour descaling agents.
Dosage: about 150 ml
6
Close the rubber cover
and descaling cover.
Then it will start the descaling procedure.
During the descaling procedure, you can
continue to use the toilet without
the shower funcions.
It will last for about half an hour. During
this time the LED of knob will be flashed.
Once the LED stop flashing and resume
breathing light, and with a long„BI“,
the spray functionality is once again
ready for operation.
NOTICE Damage to human body and the device from aggressive descaling agents.

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Drain the water of tank
DANGER 1. The water and power must be cut before you disassemble the E-Bidet
2. Do not invert or tilt it before you finish draining the water tank
1. Hold the plug with the tipper, turn
„OPEN“, and pull out. It will start to drain.
2. After completing the drainage, insert
the plug and turn to„CLOSE“.
O
P
E
N
C
L
O
S
E
One-ON-One Setting
- Install several electronic bidets in the same area, if you want each remote control to control
the specified electronic bidet, please complete setting as per following steps
1. Open both cover and seat and without seating. Set the night light to the„close“ model (just see the
„Light setting“).
2. Keep pressing the„Stop“ button and„Shift“ button of adjust temperature on the remote control at the
same time for a few seconds, then hear the„beep“ from the product and meanwhile the indicator light
of first steps flicks.
3. Release the„Stop“ button, but keep pressing the„Shift“ button.
4. Press the„-“ and„+“ of the flow in order, and then release the„Shift“ button. At this time, the lighted
indicator is the current ID code of product, and the 5th step light always flicks.
5. By pressing„-, +“ buttons of the flow to change different product ID code with corresponding indicator
lights up. There are 10 ID codes in total. It is on the first code by default and the first step light lights up.
/
/
/
/
/
/
/
/
/
/
/
/
/
/
/
/
/
/
/
/
/
/
/
/
1
AND AND AND OR
234

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AB
C
Replacing the batteries
- The remote control requires 2 batteries (type 3V CR2032)
- When the level light flashes continuously, please replace the batteries in time.
NOTICE 1. Non-rechargeable batteries are not to be recharged
2. Rechargeable batteries are to be removed from the appliance before being
charged
3. Different types of batteries or new and used batteries are not to be mixed
4. Batteries are to be inserted with the correct polarity
5. The exhausted batteries are to be removed from the appliance and safely
disposed of
6. If the appliance is to be stored unused for a long period, the batteries
should be removed
7. The supply terminals are not to be short-circuited
Type: CR2032

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Problem Potential cause Suggested action
1. The power supply may not be opened Please turn on the power
2. The water supply may not be opened Please open the inlet water valve, or check if there is a water outage
3. The filter may be blocked Please replace a new filter. It has a service life of approx. half a year
4. Maybe not in the seating state Please sit on the seat and adjust sitting position
5. Maybe the cover is closed Please open the cover and sit on the seat
6. Maybe it is not used for more than 72 hours
Not used for more than 72 hours, when the user operates the washing, it will open the
self-cleaning for about 3 minutes. All the buttons are invalid during the self-cleaning
and it will return to normal after the self-cleaning.
1. The washing cycle is 3mins. The nozzle will stop
spraying after 3mins, and then go back This is normal and please re-press the "Wash" button to start washing again
Please check if there is a water outage
Please adjust sitting position
2. There may be some problems of water supply
3. Maybe the seated sensor detects the user left the seat
4. Maybe the cover is closing Do not put down the cover when it is washing
1. The water flow rate may be set at low grades Please increase the flow rate as per "Adjusting water flow rate" of operating instructions
2. The water supply pressure may be too low Please check and ensure the water supply pressure is 0.07Mpa
3. The filter may be blocked Please replace a new filter. It has a service life of approx. half a year
4. The nozzle may be blocked Please replace a new nozzle
1. The water temperature may be set at low grades Please set the water temperature at high grade as per "Adjusting temperature"of
operating instructions
2. Maybe the temperature of water supply is too low Please set the water temperature at high grade as per "Adjusting temperature" of
operating instructions, or decrease the flow rate as per "Adjusting water flow rate" of
The nozzle comes out slowly When start washing function,the nozzle will be selfcleaning
before coming out,and this will take some This is normal
1. When start washing function, the nozzle will be
selfcleaning before coming out. When the washing is over,
also have this feature
This is normal
2. Maybe it is not used for more than 72 hours This is normal. Not used for more than 72 hours, when the user operates the washing,
it will open the self-cleaning for about 3 minutes.
1. The power supply may not be opened Please turn on the power
2. Maybe not in the seating state Please sit on the seat and adjust sitting position
3. Maybe the cover is closed Please open the cover and sit on the seat
4. Maybe it is not used for more than 72 hours
Not used for more than 72 hours, when the user operates the washing, it will open the
self-cleaning for about 3 minutes. All the buttons are invalid during the self-cleaning
and it will return to normal after the self-cleaning.
1. The air temperature may be set at low grades Please set the air temperature at high grade as per "Adjusting temperature" of
operating instructions
2. The air heater can not work normally Please contact local distributor
Recover the obstructions around the knob
Please adjust the night light mode as per "Light Setting" of operating instructions
This is normal
1. Maybe in the bright environment When the night light is set at smart mode, the night light will not work when in the bright
environment
2. The night light function may be closed Please open the night light function and adjust the night light mode as per "Light
Setting" of operating instructions
1. Maybe in the dark environment When the night light is set at smart mode, the night light will be always on when in the
dark environment
2. Something may be covered around the knob
3. The night light may be set at always on mode
1. The nozzle goes back after washing 5 minutes
2. Maybe press the "Stop" button The manual cleaning will be stopped if press the knob or press the "Stop" button on
the remote control
3. Maybe the seated sensor detects that the seat is closing Please do not put down the seat during the manual cleaning
Please install the correct batteries in the remote control1. Maybe there are not batteries in the remote control
2. Maybe the battery power is too low When the battery power is too low the LED of grade will flash. Please replace the battery
3. Maybe the code of the bidet and remote control is not
the same
Please set the code of the remote control to the correct one. See "One-On-One
Setting"
There are BEEP sounds when the
bidet is working
There is a short BEEP when you are sitting down,
and a long BEEP when you leave. Also there is a short BEEP
when the bidet has received commands.
This is normal. You can turn off the sound. See "Sound Setting"
The bidet can not work normally Please shut off the power and turn on after one minute. If the bidet still cannot
work, please contact local distributor.
The light around the knob flash
twice with constantly BEEP The water supply temperature may be too high
Maybe there is something abnormal
Please shut off the power and water supply, stop using the product, and then contact
local distributor
The light around the knob keep
flashing There may be something wrong with the product Please check if the electric power and water supply are normal, cut off the power and restart the product. If the bidet still cannot work, please contact local distributor.
Low air temperature
Night light is always off
Night light is always on
The nozzle goes back automaticlly
when manual cleaning
The remote control is not
functioning
The dryer can not work
The washing can not work
The nozzle goes back suddenly
Low water flow rate
Low water temperature
The water flows out but the nozzle
do not come out
Troubleshooting

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NOTICE Do not dispose of electrical appliances as unsorted municipal waste, use
separate collection facilities.
Contact you local government for information regarding the collection
systems available.
If electrical appliances are disposed of in landfills or dumps, hazardous
substances can leak into the groundwater and get into the food chain,
damaging your health and well-being.
When replacing old appliances with new ones, the retailer is legally obligated
to take back your old appliance for disposals at least free of charge.

UBC s.r.o.
Mělnická 87, 250 65 Bořanovice, Pakoměřice, Czech Republic
IČ: 27146987 | DIČ: CZ27146987
Tel.: [phone] | Fax: [phone]
E-mail: [e-mail] | Internet: www.sapho.cz