Sapphire Sleep 200 User manual

Model 200 Adjustable Base User's Manual
P/N SS200-XX
THIS MANUAL CONTAINSIMPORTANT SAFETY INFORMATION.
PLEASE READ AND KEEP FOR FUTUREREFERENCE
Serial Number: REV: 04/16/19

TABLE OF CONTENTS
1. Cover
2. Table of Contents
3. Limited Warranty
4. Features of the Adjustable Base
5. Important Safety Information
6. Quick Assembly Guide
7. Quick Assembly Guide (continued)
8. Components for Assembly and Operation
9. Power Cord Setup with Master Control Box
10. Attaching Adjustable Legs
11. Joining Two Adjustable Bases
12. Mattress Retainer Bar
13. Remote Control Frequency Setup
14. Synchronizing Two Adjustable Bases
15. Remote Control Features
16. Test All Functions
17. Emergency Battery Back Up
18. Weight Recommendations and Limits
19. Operating Noises
20. Troubleshooting Guide
21. Troubleshooting Component Guide
2

10 Year Limited Warranty
FULL 1-YEAR WARRANTY: The SS200 Adjustable Base is warranted against defects in materials or workmanship for a period of one year from the date of purchase to the original purchaser. During
the first year, South Bay International will repair or replace, at no cost to the original purchaser, any defective part This includes all authorized labor and transportation costs incurred with the repair
or replacement of any parts found to be defective.
2 YEAR MOTOR WARRANTY: The SS200 Adjustable Base has a two year, full replacement warranty, parts, labor and transportation; on the motor should the motor(s) fail during the first two years of
this warranty from the original purchase date.
5 YEAR WARRANTY: During year 2 through year 5, from the original purchase date, South Bay International will replace any bed part, to the original purchaser, found to be defective. The part must
be returned within fourteen (14) days of receipt of the replacement part(s) or purchaser may be subject to charges for said part(s) to include, but not limited to freight charges.
Liability of South Bay International is limited to the replacement of the defective part or parts ONLY with purchaser responsible for all service, installation and transportation costs of said part(s)
10 YEAR LIMITED WARRANTY: During year 6 through year 10 from the original purchase date, South Bay International will replace, per the terms and conditions set forth in this paragraph, any bed
part found to be defective. Purchaser shall pay 1/180 of the current replacement cost of the defective part multiplied by the number of months, after the fifth (5th) year, from the
original purchase date. This warranty applies only to replacement part(s). Purchaser may be subject to charges for said part(s) to include, but not limited to, freight charges. liability of South Bay
International shall be limited to the replacement of the defective part(s) only with purchaser responsible for all service, installation and freight costs of said part(s).
ADDITIONAL TERMS AND CONDITIONS: Warranty does not include reimbursement for inconvenience, removal, installation, set up, loss of use, shipping, or any other costs or expenses not
expressly covered in this warranty. This warranty does not apply
To damage resulting from misuse or abuse caused by the purchaser
To damage caused by the repairs or parts replacement by an authorized person
If the SS200 Adjustable Base has been mishandled (including during shipping), subject to physical abuse or an improper power supply, or otherwise operated in a manner inconsistent with
procedures outlined in the owner's manual and warranty
To damage to mattresses, bedding, cables, electrical cords, or accessories supplied by dealers.
To modification of the SS200 Adjustable Base without prior written consent by South Bay International.
To costs for unauthorized service calls for the purpose of educating the consumer about the SS200 Adjustable Base or locating properly functioning power
outlets. If the recommended weight restrictions are exceeded.
If used in any environment or a commercial setting for which it was not intended
Some states do not allow the exclusion of incidental or consequential damages; therefore the above limitation or exclusion may not apply. This warranty gives the purchaser specific legal rights. The
Purchaser may have the other rights, which may vary from state to state. This warranty is valid in the 48 continuous states.
WORKING WEIGHT LIMITS: Although your SS200 Adjustable Base has been rigorously tested within the recommended limits in this publication, to maintain the highest quality standards,
exceeding the recommended weight limits may void your warranty. The recommended weight restriction is 750 lbs and is calculated to include the weight of the mattress.
If for any reason at all you have any questions with regards to your product or limited warranty, please don't hesitate to call us at 877-622-6550.
3

Features of the SS200 Adjustable Base
Head and foot up/down positions
5 button wireless remote control
Pre-programmed flat position
Six legs with customizable heights
Undercarriage is made with reinforced steel components for strength and durability
Emergency backup battery box
Mattress foot retainer bar
Notes:
This base is designed to fit within a standard bedframe.
All 6 legs must be installed onto the adjustable base and they must be resting on the floor; the base will not operate properly without
them. Legs MUST be a MINIMUM of 6" to allow for articulating clearance. IMPORTANT: Using ONLY one 3" segment of the leg will
result in damage to the base, void the warranty for improper use and may cause damage to the floor.
4

5
Important Safety Information
PLEASE READ ALL INSTRUCTIONS AND SAFETY INFORMATION CAREFULLY BEFORE USE AND ASSEMBLY
Safety Information:
Only use the adjustable bed base for its intended use as described in this manual. Follow the guidelines below for your safety, the safety of others and to avoid risk of
electrical shock, fire, burns orinjury:
• Avoid fingers in pinch-points.
• Two or more adults is strongly recommended for moving and assembling of theadjustable bedbase.
• Plug adjustable bed base into a surge protector (not included) or directly into a suitable wall outlet.
• If the plug does not fit your outlet, contact a qualified electrician to install a suitable outlet. Unauthorized modification or failure to use a proper power source or surge
protector will void the electrical portion of your warranty.
• Keep power cords away from heated surfaces.
• To safely disconnect, ensure the base is in a flat position with all motors off, and unplug from power source.
• Always unplug the base from the electrical outlet before cleaning or servicing.
• Discontinue use of the bed base and contact a qualified service center if: it has a damaged cord or plug, is not working properly, or has been dropped into water.
• Do not place the adjustable bed base or any of its components near or in water.
• Do not drop or insert objects into any opening. Never operate the base when there is an obstruction between the moving parts of the adjustable base and the metal frame.
• Replacing parts on the adjustable base is allowed to be done by consumer, however tampering with internal components will void the warranty.
• Do not use accessories/attachments that are not recommended by the manufacturer.
• Exceeding this weight restriction could damage the bed and/or cause injury and will void the warranty.
• Do notoperate the adjustable bed base when a person or animal is underneath the adjustable bed base.
• Mattresses may move or shift on bases - use caution.
VIOLATING ANY OF THE SAFETY INFORMATION WILL VOID THE WARRANTY AND MAY RESULT IN INJURY
In-Home Use:
The adjustable base is designed solely for in-home use. This base was not designed as a hospital bed and is not designed to meet hospital standards.
Do not use this base with TENT TYPE oxygen therapy equipment or near explosive gases.
Operation and Supervision:
Close supervision is required when the bed base is used by or near children, animals, convalescents or disabled persons. Immediately dispose of all packing materials as
they may pose a risk to small children and pets. To avoid injury, do not allow children or small pets to play on or under the adjustable bed base.

6
Quick Assembly Guide
NO TOOLS REQUIRED FOR ASSEMBLY
STEP 1: Unpack the adjustable base by carefully cutting the plastic bag to remove the adjustable base. Unfold the
base carefully as the parts for assembly may have shifted during shipping. Remove the silver retainer bar and
cardboard boxes attached to the base. See Components for Assembly and Operation on Page 8.
STEP 2a: CAREFULLY turn the adjustable bed base on its side (it may require two people to do this) and ensure that
all wires are connected. They might have become disconnected during shipment, See Power Cord Setup with Master
Control Box on Page 9. NOTE: Only put batteries into the Emergency Back-U p battery box during an electrical outage
and after the power cord is unplugged from the wall.
STEP 2b: If using the Split King Base, locate the Connector Straps and refer to the instructions for Joining Two
Adjustable Bases on Page 11 for installation.
STEP 3: Locate the legs and choose one of the three heights of the leg, See Figure A on page 8. Make sure the leg
with the plastic cup is touching the floor. Screw the six legs into the pre-drilled holes by hand, See Attaching Adjustable
Legs on Page 10. The legs must be installed onto the adjustable base; the base will not operate properly without them.

7
Quick Assembly Guide
STEP 4a: Locate the wireless remote control and insert 3 AAA batteries (included). The remote control is
pre-programmed to work with the adjustable bed. If you have more than one adjustable bed, each remote control and
adjustable bed set should be pre-programmed to work separately. This will prevent both beds from being controlled by
one wireless remote control. See Remote Control Frequency Setup on Page 13 if you have more than one wireless
remote control/base combination.
STEP 4b: If you would like to synchronize a split base together see Synchronizing Two Adjustable Bases on Page 14.
STEP 5: Install the mattress retainer bar, refer to the instructions for the Mattress Retainer Bar on Page 12.
STEP 6: CAREFULLY place the bed back on all six legs and plug the base into a power outlet
STEP 7: Test all functions instructions on Page 16. If the bed fails to work once plugged in, reset the remote-control
frequency using the instructions on Page13.
STEP 8: Place a mattress on the adjustable base once the bed is plugged in and functioning correctly. Use a memory
foam and/or latex at least 8" inches in height.

8
Components for Assembly and Operation
A: (6) Four-piece adjustable legs
B: (1) Wireless back-lit remote with (3) AAA batteries included per base
C: (1) Foot retainer bar with (2) wing-nuts per base
D: (1) Simultaneous Synchronization Cable (Only included with Twin XL/CKS bases)
E: (1) Back-up battery pack
F: (1) AC/DC power adapter per base
G: (1) Power cord: Input voltage 100-240Vper base
H: (1) Split King Base Connecting Strap (Only included with Twin XL/CKS bases)

9
Power Cord
Input Voltage 100-240V
Power Cord Set Up with Master Controller
Battery Back Up Box
Master Control Box

10
Attaching Adjustable Legs
All 6 legs must be installed onto the adjustable base and they must be resting on the floor; the base will not operate properly without them. Legs MUST be a MINIMUM of 6" to
allow for articulating clearance. IMPORTANT: Using ONLY one 3" segment of the leg will result in damage to the base, void the warranty for improper use and may cause
damage to the floor.

11
Joining Two Adjustable Bases

12
Mattress Retainer Bar
To Install the mattress retainer bar:
STEP 1: Locate the chrome mattress retainer bar in the packaging.
STEP 2: At the foot of the base, there are two openings to insert the mattress retainer bar. Slide the large retainer bar
into the opening at the foot of the bed.
STEP 3: Secure the retainer bar with the included wing-nuts. This will hold the mattress retainer bar in place.
See Figure 1 and Figure 2 below.
Figure 1 Figure 2

13
Remote Control Frequency Set-up
This process is used when the remote control is not communicating with the bed (the base is not responding by
moving when the remote control is activated).
STEP 1: Unplug the adjustable base that is not being programmed.
STEP 2: While the bed that is being programmed is plugged in, remove the battery cover on the back of the
remote control.
STEP 3: Double click the switch on the control box. At this time, the light will illuminate.
STEP 4: Press and hold button on the back of the remote. The light will begin to flash.
STEP 5: Both lights on the Control Box and Remote will be continuous, then simultaneously turn off. Replace the cover
of the remote - pairing is complete.

14
Synchronizing Two Adjustable Bases
This process programs two adjustable bases to be controlled at the same time by either remote control. This allows for
synchronized control of the two bases.
STEP 1: Unplug base from power source
STEP 2: Connect the male end of the simultaneous synchronization cable to each control box
STEP 3: Plug base back into the power source
STEP 4: Check to ensure all cords are securely attached. Both remotes will now operate both bases
simultaneously

15
Remote Control Features

16
Test All Functions
• Head up/down positions
• Foot up/down positions
• Pre-programmed flat position

Emergency Battery Back Up
In case of a power failure, the SS200 Adjustable Base features an emergency backup feature that allows you to
return the bed to the flat position without power.
Step 1: Unplug the adjustable base.
Step 2: Locate the Emergency Battery Back Up Box that is attached to the power cord.
Step 3: Insert four 9 Volt alkaline batteries (not included) into the battery box.
Step 4: Press and hold the reset button on the body of the control box to flatten the bed.
Step 5: Immediately remove the four 9-volt batteries after the base is returned to the flat position. The four 9-volt
batteries must be removed before power is restored to the adjustable bed base.
NOTE: Leaving in the 9 Volt batteries in the Emergency Battery Back Up Box after power has been restored will
cause the electrical components to short out and damage the master controller.
17

Weight Recommendations and Limits
The recommended weight restriction for the SS200 Adjustable Base is 750 pounds, which is calculated to include the
weight of the mattress. In order to calculate the weight limit, subtract the weight of the mattress from 750 pounds.
The bed will support the recommended weight limits if distributed evenly across the base. This product is not
designed to support or lift the total maximum weight limit by the head or the foot section only. Consumers should not
enter or exit the bed with any portion of the adjustable bed base in the raised position. Always return the bed while
the bed is in a raised position. If the weight limit is exceeded on the head or foot mechanism, the master controller
will stop all functions. Exceeding the recommended weight restrictions could damage the bed and void the warranty.
18

19
Operating Noises
During typical operation, the wheels, which allow the bed to articulate, will make contact with the steel platform supports
of the base creating a contact noise. When entering, exiting or shifting weight on the base, this contact noise may be
audible as the wheels make contact with the steel platform supports of the base. This is normal. Depending on the
incline of the base, the noise levels can alsopotentially increase.

20
Troubleshooting Guide
If one or more functions on the base have stopped operating:
•
Check under the bed base to verify that the wired connections are secure and that there are no cords or bedding obstructing the
movement of the base.
•
Check that the power cord is assembled properly and that the connections are secure.
If the lights on your remote control no longer illuminate and will not operate your adjustable bed base:
• Make sure the batteries are installed correctly.
•Install (3) new AAA batteries in the remote control.
If all of the remote-control buttons illuminate, however nothing on your adjustable bed base will operate:
• Unplug the base for 5 minutes to reset the electronic components.
•
Plug the adjustable base into a different electrical outlet,or test current outlet with another working appliance (a grounded,
electrical surge protector isrecommended.)
•
Complete the "Remote Control Frequency Set Up" on page 13 as the frequency
on the bed may have been lost.
If the head or foot mechanisms will elevate but will not return to the flat position:
•
Check the undercarriage for obstructions. Remove any obstructions away from the head and foot mechanisms and return the base to its flat
position.
If you have any questions regarding this product or if you need assistance with set up and troubleshooting, please call
Customer Service: 1-877-622-6550