Sapphire Sleep 500 User manual
Model 500
Adjustable Base User's Manual
REV:
Serial Number:
P/N: SS
5
00-XX
TABLE OF CONTENTS
10 Year Limited Warranty
Features of the SS
500
Adjustable Base
Important
Safety
Information
PLEASE
READ
ALL
INSTRUCTIONS
AND
SAFETY IN
FO
RMATION CAREFULLY BEFORE
USE
AND
ASSEMBLY
Safety Information:
Only use the
ad
justable bed base
for
itsintended u
se
as
descr
ibed in this manual. Foll
ow
the guidelines below
for
your
safety, thesafety
of
others
and
to avoid ri
sk
of
electrical shock, fire, burns
or
injury:
Avo
id
fingers in
pinch
-
poin
ts.
Two
or
more adults
is
strongly recommended
for
moving and assembling
of
the adjustable bed base.
Plug adjustable bed base intoa surge protector (
not
i
nc
luded) or directly into a suitable wall outlet.
If
the plug does not
fit
your
outlet, contacta qualified el
ec
trician to install a suitable outlet. Unauthorized
mod
ificati
on
or
fa
ilure to use a proper powersource
or surge protectorwill void the electrical portion
of
yourwarranty.
Keep powercords a
way
from heat
ed
surfaces.
To
safely disconnect, ensure the base
is
in a flat positionwith all
mo
tors off, and unplug from power source.
Alwaysunplug t
he
base from the electrical outlet before cleaning or servicing.
Discontinue use of the bed base and
co
ntacta
qua
lified service center
if
: it
has
a damaged cord
or
plug, is not worki
ng
properly,
or
has been dropped i
nto
wate
r.
Do not place the adjustable bed base or any
of
its components
near
or
in water.
Do not drop
or
insert
ob
jects into any openi
ng
. Never operate the basewhen there
is
an
obstruction between the
mov
ing parts
of
the adjustable base and the metal frame.
Repl
ac
ing parts on the adjustable
base
is
allowed to
be
done
by
consu
mer
. however tampering wi
th
internal componentswill void thewarranty.
Do
n
ot
use
accessories/attachments
that
are
not
recommended
by
the
man
u
facture
r.
Exceeding thisweight rest
ri
ction could damage the bed and/or cause injury and will void the warranty.
Do not operate the adjustable bed base when a person or animal
is
underneath the
ad
j
us
t
ab
le bed base.
Mattresses
may
move or
shift
on
bases -
use
caution
.
Do
no
t
app
ly excessive
we
i
ght
to
any
one si
de
of
the base. may
ca
u
se
ad
ju
stable base to tip.
VI
OLAT
I
NG
ANY OF
THE
SAFETYINFORMATION WI
LL
VOID THE WARRANTYAND MAY RE
SULT
IN INJURY
In
-Ho
me
Use:
The adjustable base
is
des
igned solely
for
in-
home
use. This base
was
not
des
igned
as
a hospital bed and is not designed to
meet
hospital standards.
Do not use this base with
TENT
TYPE oxygen therapy equipment
or
near expl
os
ive gases.
Operation
and
Supervision:
Cl
ose
supervision is requir
ed
when
the bed
base
is used
by
or
near
children,
an
i
ma
ls, convalescents or disabl
ed
persons Immediatelydispose
of
all packi
ng
materials
as
they
ma
y pose a risk to small
ch
ildren and pets. To avoid injury,
do
not all
ow
ch
il
dren
or small pets to play on
or
u
nder
the
ad
ju
stable bed base.
Pacemakers:
As
wi
th
any
product
that
produces
a vi
brating
motion
, it
is
possib
le
tha
t
some
pacemakers
ma
y
interpret
this
mot
i
on
as a
fals
e
sense
of movement
and
/or exerci
se
.
This
may
or
may
not affe
ct
your pacemaker. If
you
have any concerns, please consultyour physician.
5
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ll us
at
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Quick
Assembly
Guide
NO TOOLS REQUIRED FORASSEMBLY
STEP 1: Unpack the adjustable base
by
carefully cutting the plastic bag to remove the adjustable base. Unfold the
base carefully as the parts for assembly may have shifted during shipping. Remove the silver retainer bar and
cardboard boxes attached to the base. See Components forAssembly
and
Operation on Page
8.
STEP 2a: CAREFULLY turn the adjustable bed base on its side (it may require two people to do this) and ensure that
all wires are connected. They might have become disconnected during shipment, See Pow
er
Cord Setup with Master
Control Box on Page
9.
NOTE: Only put batteries into the Emergency Back-Up battery box during
an
electrical outage
and after the power cord is unplugged from the wall.
STEP 2b:
If
using a Split Base, locate the Connector Straps and refer to the instructions for Joining Two Adjustable
Bases on Page
11
for installation.
STEP 3: Locate the legs and choose one
of
the thr
ee
heights
of
the leg, See Figure A on page
8.
Make sure the leg
with the felt cap is touching the floor.
Sc
r
ew
the six legs into the pre-drilled holes
by
hand, See AttachingAdjustable
Legs on Page 10. The legs must be installed onto the adjustable base; the base will
not
operate properly without them.
6
Need Assistance? Call us
at
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Quick
Assembly
Guide
STEP 4a: Locate the wireless remote control and insert 3
AAA
batteries (included). The remote control is
pre-programmed to work
wit
h the adjustable bed. If you have more than one adjustable bed, each remote control and
adjustable bed set should be pre-programmed to work separately. Th
is
will prevent both beds from being controlled
by
one wireless remote control. See Remote ControlFrequency Setup on Page 13
if
you have more than one wireless
remote control/base combination.
STEP 4b: Ifyou would like to synchronize a split base together See Synchronizing Two Adjustable Bases on Page 14.
STEP
5:
Install the mattress retainer bar, refer to the instructions for the Mattress Retainer
Bar
on Page 12.
STEP
6:
CAREFULLY place the bed back on all six legs and plug the base into a power outlet
STEP 7: Test all functions instructions on Page 16.
If
the bed fails to work once plugged in, reset the remote control
frequency using the instructions on Page 14.
STEP
8:
Place a mattress on the adjustable base once the bed is plugged in and functioning correctly. NOTE: Use a
memory foam, latex or acceptable hybrid
at
least 8" inches in height.
7
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at
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Components
for
Assembly
and
Operation
A:
(6) Four-pieceadjustable legs
B:
(1) Wireless back-lit remote with (3)
AAA
batteries included per base
C: (1) Foot retainer barwith (2) wing-nuts per base
D:
(1) Simultaneous Synchronization Cable (Only included with Twin XL/CKS bases)
E (1) Back-up battery pack
F:
(1) AC/DC poweradapter per base
G: (1) Powercord: Input voltage 100-240V
per
base
H:
(1) Split
Ad
j Base Sets Connecting Strap (Only included with
Tw
in XL/CKS bases)
I
iii
iii
I I I A
l J
8
Ne
ed
Assistance? Call us
at
1-
877
-622-6550 from
8:00am
to 5:00pm PDT
Mon
day -Friday
Power
Cord
Setup
with
Master
Control
Box
BatteryBack UpBox
MasterControl Box
(Already installed under base)
9
AC
/DC PowerAdapter
Power Cord
InputVoltage 100-240V
Need
Assistance?
Call
us
at
1-8
77
-622-65
50
from
8:
00am
to
5:00pm
PDT
Monday
-
Frida
y
Attaching
Adjustable
Legs
All 6 legs must be installed & resting evenly on the floor. T
he
legs must be a minimum
of
6" to maintain articulating clearance and must not exceed 12"; anythi
ng
taller is
considered unstable. Violati
ng
any
of
the safety guidelines may result in damage
or
inju
ry.
vo
id the
wa
rranty for improper use and may causedamage to the floor.
10
Need Assistance?
Ca
ll us
at
1-877-622-6550 from
8:
00am to 5:00pm
PDT
Monday -Friday
Joining
Two
Adjustable
Bases
If
any split setup is being installed, plastic connecting straps are provided (one per base) to secure the bases togethe
r.
Use both straps to secure the head and foot portions together.
STEP1
With the bases in theirdesired location, slightly loosen both legs to allow
the strap to fit
on
the leg bolt, between
the
leg washer and frame.
11
STEP2
Slide side (a) of the connecting strap onto leg bolt. Swing the strap and
connect side (b) to
the
leg bolt. Secure the strap by
sh
ift
in
g to the left.
a b
STEP3
Re-tighten legs. Do not over tighten. Use the remaining strap and repeat
on otherend of
the
base.
Need Assistance? Call us
at
1-877-622-6550 from 8:00am to 5:00pm PDT Monday -Friday
Mattress Retainer
Bar
To
Install the mattress retainer bars:
STEP 1: Locate the chrome mattress retainer bar in the packaging.
STEP
2:
At the foot
of
the base, there are two openings to insert the mattress retainer
bar.
Slide the large retainer bar
into the opening
at
the foot
of
the bed.
STEP 3: Secure the retainer bar with the included wing-nuts. This will hold the mattress retainer bar in place.
See Figure 1 and Figure 2 below.
Figure 1 Figure 2
12
Need Assistance? Call us
at
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Remote Control Frequency Set-up
This process is used when the remote control is
not
communicating wi
th
the bed (the base is not respondi
ng
by moving when the
remote control is activated).
STEP
1:
Unplug the adjustable base that is not being programmed.
STEP
2:
While the bed that is being programmed is plugged in, remove
th
e battery cover
on
the back
of
the remote contro
l.
STEP
3:
Double click the switch on the control box.At this time, the l
ig
ht will illuminate. LED Underbed lights will also flash.
STEP 4: Press and hold button on the back
of
the remote. The lightwill begin to flash.
STEP
5:
Both lights
on
the Control Box and Remote wi
ll
be continuous, then simultaneously turn off -pairing is complete.
13
F
CC
C
om
o
lianc
t·
This
dew:•
compliH
with
port
1So(
tho
FCC
Rulo,.
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Is
subj,ct
to
tho
lo11o,mg
two
condobonsc
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comply
with
tho
FCC
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r,q1.1
,
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ch,ng,to
tho
ont,nno
c,
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p,rm,nod.
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.lntenN
or
the
de-wic:e
coud
result
In
the
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excffding
tMRf
exposure
~wttnmts
and
void
user's
Jiuthonty
to operate
the
c:kvk:e.
RidtO
Freq~ncy: 2.4 GHz
Need Assistance?
Ca
ll us
at
1-877-622-6550 from 8:00am to 5:00pm PDT Monday - Friday
Synchronizing
Two
Adjustable
Bases
This process programs t
wo
adjustable bases to be controlled at the same time by either remote control. This allows for
synchronized control
of
the two bases.
STEP
1:
Unplug base from power source.
STEP
2: Connect the male end
of
the simultaneous synchronization cable into the splitter for each control box, use any
open slot on the splitter. Do notdisconnect any other cords connected to the splitter, this will cause other features on
the base to malfunction. Only one sync cord is needed.
STEP
3: Plug base back into the power source.
STEP
4: Check to ensure all cords are securely attached. Both remotes will now operate both bases simultaneously.
Master Control Box Master Control Box
Splitter Sync Cord Splitter
14
Dual Side Control Feature
Control
th
e other sideof
the
bed
or
both s
id
es with
th
e flip
of
a switch.
A B A B
~>)
~0
mm
St
e
ps
1 throu
gh
4 m
ust
be
complet
ed
prior
to e
na
ble
t
hi
s
fea
ture.
Move slider
sw
itch on back
of
remote
to
set
wh
i
ch
base it w
ill
control.
For
bed A (slide to
far
left), bed B (sl
ide
to far right)
or
to control both beds A & B
simultaneously (slide switch to
the middle).
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at
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Remote
Control
Features
Head Massage: 3 Intensities
FootMassage: 3 Intensities
LED Underbed Light
Head
Up
Head Down
Programmable Position 1
Head
& FootMassage: 3 Intensities
Anti-Snore
Zero Gravity Position
Foot
Up
Foot
Down
FlatPosition
Zero Gravity Position
Programmable Position 2
Programming button I, II,
or
Ill:
Get
into desired adjustable base
posit
ion, hold button
for
5 seconds.
Th
is
customized position
is
now
saved.
15
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at
1-8
77
-622-6550 from 8:
00am
to 5:00pm PDT Monday -Friday
Test All Functions
Downloading the Remote Phone Application
Homepage
0 Setti�s
w,
Emergency Battery Back Up
Weight Recommendations and Limits
Operating Noises
19
Troubleshooting
Guide
If
one
or
more
functions
on
the
base
have
stopped
operating:
Check undert
he
bed base
to
veri
fy
that thewired connections are secure and that there
are
no
cords or bedding obstructi
ng
the movement
of
t
he
base.
Check that the powercord is assembled properly and that the connections
are
secure.
Check
if
green LED is on (power suppl
y)
.
If
the
lights
on
your
remote
control
no
longer
illuminate
and
will
not
operate
your
adjustable
bed
base:
Make su
re
the batteries are installed correctly.
Install (3) new
AM
batteri
es
in the remote control.
If all
of
the remote control buttons illuminate, however nothing
on
your adjustable bed base will operate:
Unplug the base for 5 minutes
to
reset t
he
electro
ni
c components.
Pl
ug
the adjustable base into a different elect
ri
cal
out
l
et
,
or
test current outletwith another
wo
rki
ng
appliance(a grounded,
electrical surge protector is recommended.)
Complete the "RemoteControl
Fr
equency Set
Up
" on page 13 as the frequency on the
bed may have been lost.
If the head
or
foot mechanisms will elevate butwill not return
to
the flat position:
Check t
he
undercarriage for obstructions. Remove any obstructions away from the head and foot mechanisms and
re
turn the base
to
its flat
position.
If
you
have
any
questions regarding this
product
or
if
you
need
assistance with
set
up
and
troubleshooting, please call CustomerService:
1-877-622-6550.
20
Need Assistance? Call us
at
1-877-622-6550 from 8:00am to 5:00pm PDT Monday -Friday
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