
6
Trouble Shooting
Problem Cause Solution
Water does not flow from
the tap
1. IR sensing range is too short
Alter the sensing range (refer to Activation and maintenance
senction)
2. Pressures are not within the tolerance of the
solenoid valve
Check pressures and put additional devices in place to
ensure the pressure is between 0.5-8Bar
3. Debris or scale is blocking the solenoid Remove the solenoid valve from the control box, access the
integral components by removing the 4 screws. Flush the
body through with clean running water, ensure the pin hole
on the diaphragm is free from scale and re-assemble.
4. IR Sensor is blocked or dirty Clean the sensor with a soft dry cloth. Please note: The
sensor will automatically cut off after 1 min if there is
continual use
A red LED keeps flashing
within the sensor
1. Battery or power has been disconnected
Check power source, power cable and replace the 4 x AA
batteries in the control box
Water flow diminishes 1. Aerator on tap spout us clogged Remove, rinse under clean running water and re-assemble
Water continually runs from
the tap
1. Pressures are not within the tolerance of the
solenoid valve
Check pressures and put additional devices in place to
ensure the pressure is between 0.5-8.0 Bar
2. Debris or scale is blocking the solenoid Remove the solenoid valve from the control box; access the
integral parts by removing the screws and flush the body
through with clean running water ensure the pin hole on the
diaphragm is free from scale and re-assemble.
3. IR Sensor is picking up reflections from a mirror
or light
Remove the object which is causing the reflection
4. IR Sensor is blocked or dirty Clean the sensor with a soft dry cloth. Please note: The
sensor will automatically cut off after 1 min if there is
continual use