NEC NEC Express5800 Series Operation and maintenance manual

NEC Express5800, iLO Embedded Server
Notice for Express Report Service (MG)
Revision 1.0
Nov 22, 2017
NEC Corporation

© NEC Corporation 2016
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Table of Contents
Table of Contents ............................................................................................................... 2
Trademarks ....................................................................................................................... 3
Cautions ........................................................................................................................... 3
Reference Sites.................................................................................................................. 4
Words and Term ................................................................................................................ 4
Revision History................................................................................................................. 4
1. Introduction ................................................................................................................ 5
2. About NEC Express Report Service ................................................................................. 6
3. NEC iLO IML/SNMP Trap List .......................................................................................... 7
4. Precautions for Report Target Events .............................................................................. 9
4.1. Events which doesn’t supported by Express Report Service (MG) ................................. 9
4.2. Events which doesn’t require maintenance...............................................................15

© NEC Corporation 2016
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Trademarks
NEC ESMPRO are registered trademarks of NEC Corporation.
Microsoft and Windows are trademarks or registered trademarks of Microsoft
Corporation in the United States and other countries.
Other Corporation name and trade name are trademarks or registered trademarks.
Cautions
Unauthorized copying of all or part of this manual is prohibited.
The contents of this manual may change in the future without notice.
It is not possible to make reproductions or alterations to this manual without the permission of
our firm.
Please note that we take no responsibility for any effects as a result of making use of this
manual.

© NEC Corporation 2016
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Reference Sites
Name URL
ESMPRO http://www.58support.nec.co.jp/global/download/
-> ESMPRO
Words and Term
名前 説明
Express Report Service Reportservice of NEC Corporation to know the trouble of the
servers. There are two routes to realize
Express Report
Service, one is from NEC ESMPRO ServerAgentService and
the other is from iLO, using Express Report Service (MG).
Express Report Service(MG) Report service using the error information of the server from
iLO, using Express Report Service (MG) software.
NEC ESMPRO ServerManager Server
management software. It enables the integrative
management of multiple servers.
NEC ESMPRO ServerAgentService A
gent software which is installed on Management Target
S e r v e r.
iLO Means Integrated Lights-Out. It is server management chip
embedded on the server mother board.
It is called
Baseboard Management Controller generally.
IML Means Integrated Management Log.
It is a log of server
saved in iLO.
Revision History
Date Revision Description
Nov 22, 2017 1.0 Initial release.

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1. Introduction
This document describes the notice of NEC Express Report Service (MG) for NEC Express5800
Servers which has iLO on its mother board. Please check the NEC iLO IML SNMP Trap List.

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2. About NEC Express Report Service
NEC Express5800 servers provides Express Report Service, which send reports to the Maintenance
Com p any. Mainly, there are two routes to realize NEC Express Report Service shown below.
①NEC Express Report Service
Agent software, NEC ESMPRO ServerAgentService, detects error information of the server
and report to the Maintenance Company through system LAN.
②NEC Express Report Service (MG)
Management software, NEC ESMPRO Manager, receive error information from iLO and send
report to the Maintenance Company.
図1 Routes of NEC Express Report Service

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3. NEC iLO IML/SNMP Trap List
NEC iLO IML/SNMP Trap List is a list of IML and its SNMP trap information for NEC Express5800 iLO
Embedded Servers. Occurrence of each events is depends on the model or configuration of the
server.
図2 NEC iLO IML/SNMP Trap List Sample

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Below is explanation of column headings.
Table 1 Explanation of column headings.
Type Name Explanation Example
IML Information
CLASS Event’s class. 0x2
CODE Event’s code. 0x13
Default Severity Event’s Severity Caution
Description Event's detail information. %1 or %2
will have an appropriate values in the
actual events.
System Overheating
(Temperature Sensor %1,
Location %2, Temperature %3)
Express Report
Service
Shows the information whether the
item will be sent from NEC ESMPRO
ServerAgentService to NEC Service
Center or not.
◎
SNMP Trap Information
Express Report
Service (MG)
Shows the information whether the
item will be sent to NEC Service
Center with Express Report Service
(MG) or not.
◎
SNMP Trap ID OID information in SNMP Trap. 6041
Event ID Event ID information shown in NEC
ESMPRO Manager's Alert Viewer.
C0001799
Severity Severity information shown in NEC
ESMPRO Manager's Alert Viewer.
Major
Summary Summary information shown in NEC
ESMPRO Manager's Alert Viewer.
Thermal Status Degraded
Detail Detail information shown in NEC
ESMPRO Manager's Alert Viewer.
Temperature out of range on
chassis %d, location %d.
Shutdown may occur.

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4. Precautions for Report Target Events
There are differences between Express Report Service and Express Report Service (MG) in terms
of Report Target Events in NEC iLO IML/SNMP Trap List.
4.1. Events which doesn’t supported by Express Report Service (MG)
Events which is listed in below table are not supported by Express Report Service (MG). If you find
these events on your server, please call the Maintenance Company.
Events which doesn’t generate SNMP Trap.
Events of POST Error.
Table 2 Events which doesn’t supported by Express Report Service (MG)
CLASS CODE Default
Severity Description
0x2 0x29 Critical External Chassis Overheating (Chassis %1, Temperature
Sensor %2, Location %3, Temperature %4)
0x2 0x2a Critical %1 Storage System Overheating (%2Slot %3, Temperature
Sensor %4, Location %5, Temperature %6)
0x2 0x2b Critical %1 Overheating (Temperature Sensor %2, Location %3,
Temperature %4, %5)
0x2 0x2c Critical Temperature exceeded on PCIe disk %1.
0x2 0x31 Critical %1 Storage Enclosure Fan Failure (Fan %2, Location %3,
Box %4, %5)
0x2 0x32 Caution
%1 Storage Enclosure Overheating (Temperature Sensor %2,
Location %3, Box %4, %5)
0x6 0x3 Critical Uncorrectable UPI Error was detected on Processor %1
0x8 0x2 Critical
Uncorrectable PCI Express Error Detected. Slot %1
(Segment %2, Bus %3, Device %4, Function %5).
Uncorrectable Error Status: 0x%6
0x8 0x3 Critical
Uncorrectable PCI Express Error Detected. Embedded %1
(Segment %2, Bus %3, Device %4, Function %5).
Uncorrectable Error Status: 0x%6
0x8 0x4 Critical Uncorrectable PCI Express Error Detected. Slot %1
(Segment %2, Bus %3, Device %4, Function %5).

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0xa 0x104 Caution ASR Timer Failure
0xa 0x121 Critical A Critical Error occurred prior to this power-up.
0xa 0x218 Critical
DIMM Initialization Error - All DIMMs are mapped out due to
memory errors except for one to allow the system to boot.
Additional errors may be present on the remaining DIMM.
System is booting in a degraded state.
0xa 0x224 Caution Power Fault Detected - FlexLOM %1
0xa 0x225 Caution Power Fault Detected-Mezzanine %1.
0xa 0x226 Caution Power Fault Detected - Embedded Storage Controller %1.
0xa 0x268 Caution UEFI Non-Volatile Variable Store Corruption Detected. If enabled,
Secure Boot security settings may be lost.
0xa 0x284 Critical DIMM Failure - Uncorrectable Memory Error - %1 %2 Dimm %3
0xa 0x312 Caution %1 %2 Failure - Communication with the battery failed. Its
output may not be enabled.
0xa 0x313 Caution %1 %2 Failure - Battery Shutdown Event Code: 0x%3.
0xa 0x315 Critical An uncorrectable memory error was detected prior to this system
boot.
0xa 0x323 Caution %1 Dual microSD Device Error - The microSD card in Slot %2 has
failed.
0xa 0x324 Critical %1 Dual microSD Device Error - Both microSD cards have failed.
0xa 0x326 Critical %1 Dual microSD Device Error - The microSD card in Slot %2 has
failed. A microSD card is not installed in Slot %3.
0xa 0x328 Information Power Management Controller Firmware Error - The firmware is
in Recovery Mode.
0xa 0x329 Information
Power Management Controller FW Error - Unable to
communicate with the FW.
0xa 0x410 Caution Innovation Engine Error -
The Innovation Engine is not operating
properly. (Error Code %1).
0xa 0x411 Critical Innovation Engine Error - The Innovation Engine is operating in
recovery mode.
0xa 0x414 Caution Server Platform Services Firmware Error - The SPS Firmware is
not operating properly. (Error Code %1).
0xa 0x433 Critical Scalable Persistent Memory backup device failure on Box %1
Bay %2. Persistent data may have been lost.

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0xa 0x442 Caution
Scalable Persistent Memory backup media write error on Box %1
Bay %2. Persistent data may have been lost.
0xa 0x443 Caution Scalable Persistent Memory backup media read error on Box %1
Bay %2. Persistent data may have been lost.
0xa 0x444 Critical
Scalable Persistent Memory arming error on %1, Logical
NVDIMM %2. The Logical NVDIMM could not be armed and
future backups are not possible.
0xa 0x445 Caution Scalable Persistent Memory backup device error on Box %1
Bay %2.
0xa 0x449 Caution
Scalable Persistent Memory Address Range Scrub error threshold
exceeded on %1, Logical NVDIMM %2. Logical NVDIMM
Persistency is lost and future data backups are not possible.
0xa 0x452 Critical
%1 FW Communication Issue - Unable to communicate with %2
FW. One or more configuration settings may be used from the
last system boot. One or more configuration changes since the
last boot may not have taken affect.
0xa 0x454 Caution
NVDIMM Error - Persistent Memory Address Range Scrub error
threshold exceeded on Processor %1, DIMM %2
(SN:%3-%4-%5-%6). NVDIMM Persistency is lost and future
data backups are not possible.
0xa 0x455 Caution IMPORTANT: The %1 in Bay %2 will soon be incapable of
supporting the Scalable Persistent Memory backup.
0xa 0x456 Critical
IMPORTANT: The %1 in Bay %2 cannot support the Scalable
Persistent Memory backup. Logical NVDIMM persistency has
been lost.
0xa 0x460 Caution Correctable Memory Error Threshold Exceeded (%1 %2,
DIMM %3).
0xa 0x461 Caution High rate of corrected memory errors, performance may be
degraded (%1 %2, DIMM %3).
0xa 0x466 Caution
Memory Channel Error - Correctable Memory Error Threshold
Exceeded (%1 %2, Channel %3).
0xa 0x467 Critical Uncorrectable Error was detected on Processor %1.
0xa 0x470 Caution SATA device on Controller %1 Port %2 is unresponsive.
0xa 0x490 Critical System Health Error. A critical system health error requires the
system to be shutdown.

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0xa 0x491 Critical
System Health Error. A critical system health error has kept the
system from booting. -System Halted!
0xa 0x500 Critical ASR NMI Detected - The Automatic Server Recovery (ASR) NMI
has been signaled (per the system configuration policy).
0xa 0x501 Critical IPMI Watchdog NMI Detected - The IPMI Watchdog NMI has been
signaled (per the system configuration policy).
0xa 0x502 Critical Application Watchdog NMI Detected -
The Application Watchdog
NMI has been signaled (per the system configuration policy).
0xa 0x1636 Caution %1 Trusted Platform Module Error.
0xa 0x2404 Caution Slot %1 SAN Error - Adapter restart failed. Firmware not ready.
Boot from SAN not possible.
0xa 0x2405 Caution Slot %1 Error - Vital Product Data (VPD) is not available.
0xa 0x2406 Caution Slot %1 NIC Error - NIC personality (Ethernet, iSCSI, or FCoE)
could not be changed. FW may require update.
0xa 0x2408 Caution Slot %1 Error - Firmware image recovery not successful.
0xa 0x2410 Caution Slot %1 Error - Controller I/O timeout failure.
0xa 0x2416 Caution %1: Error - Controller firmware not ready.
0xb 0x1b Critical System Board Power Protection Fault
0xb 0x1c Critical Power Supply or Power Backplane Detection Error
0xb 0x29 Caution
External Chassis Power Supply: %1 (Chassis %2, Power
Supply %3)
0xb 0x2a Caution %1 Storage System Power Supply: %2 (%3Slot %4, Power
Supply %5)
0xb 0x2b Critical %1 Power Supply: %2 (Power Supply %3, %4)
0xb 0x3c Critical System Power Fault Detected (XR: %1 %2 MID: %3)
0xb 0x3d Critical System Power Fault Detected (XR: %1 %2 MID: %3)
0xb 0x44 Caution %1 Storage Enclosure Power Supply Failure (Power Supply %2,
Box %3, %4)
0xb 0x55 Critical Battery Backup Unit: %1 (Power Supply %2)
0xd 0x1 Caution ASR Detected by System ROM
0xd 0x3 Caution ASR Reset Limit Detected by System ROM
0x13 0x12 Critical %1 Smart Array - Controller Failure (Status: %2)
0x13 0x13 Critical Drive Array Controller Failure (Chassis %1, Slot %2)
0x14 0x5 Critical Unrecoverable I/O Error has occurred. System Firmware will log

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additional details in a separate IML message entry if possible.
0x14 0x7 Critical Server Critical Fault (Service Information: %1)
0x29 0x1 Critical Improperly seated or missing device (%1, %2)
0x32 0x120 Critical
A Critical Error Event that has kept the system from booting.
-System Halted!
0x32 0x212 Critical Processor UPI Initialization Error. A processor UPI initialization
error was detected. %1 (Major Code:%2, Minor Code:%3).
0x32 0x215 Critical
DIMM Initialization Error - Processor %1 DIMM %2. The
identified processor and memory failed to initialize properly. %3
(Major Code:%4, Minor Code:%5).
0x32 0x216 Critical DIMM Initialization Error. A fatal error was detected while
initializing memory. %1 (Major Code:%2, Minor Code:%3).
0x32 0x217 Critical
DIMM Initialization Error - Processor %1 DIMM %2. The
identified processor and memory are operating at an incorrect
voltage. %3 (Major Code:%4, Minor Code:%5).
0x32 0x220 Critical KTI Initialization Error - A fatal KTI initialization error has been
detected. %1 (Major Code: %2, Minor Code: %3).
0x32 0x221 Critical Unknown Initialization Error. The system has experienced a fatal
initialization error. %1 (Major Code: %2, Minor Code: %3).
0x32 0x232 Critical DIMM Initialization Error - A memory initialization error was
detected. %1 (Major Code:%2, Minor Code:%3).
0x32 0x233 Caution
DIMM Initialization Error - Processor %1 Channel %2. The
identified memory channel could not be properly trained and has
been mapped out. (Major Code:%3, Minor Code:%4).
0x32 0x234 Caution
DIMM Initialization Error - Processor %1 DIMM %2. The
identified DIMM could not be properly trained and has been
mapped out. (Major Code:%3, Minor Code:%4).
0x32 0x270 Critical %1 FW Communication Issue - Unable to communicate with %2
FW. Certain management functionality is not available.
0x32 0x305 Caution Redundant ROM Error: Both the Primary and Backup System
ROMs are invalid.
0x32 0x318 Caution Trusted Platform Module (TPM) Self-Test Error.
0x32 0x389 Caution Unexpected Shutdown and Restart - An undetermined error type
resulted in a reboot of the server.
0x32 0x412 Critical Server Platform Services Firmware Error - The Server Platform

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Services firmware is operating in factory mode.
0x32 0x413 Critical Innovation Engine Image Authentication Error. The Innovation
Engine image could not be authenticated.
0x32 0x462 Critical
Uncorrectable Memory Error Threshold Exceeded (%1 %2,
DIMM %3). The DIMM is mapped out and is currently not
available.
0x32 0x3011 Critical MemBIST MEMTEST: UnCorrectable Memory Error found at
CPU %1 DIMM %2 Rank %3 - UC Count %4
0x32 0x3013 Critical
Processor Built-In Self-Test (BIST) Failure. Processor %1, Error
Code = 0x%2.

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4.2.Events which doesn’t require maintenance
Please check below table. Some SNMP Trap is combined with multiple IML. So, if any of the
combined IML is defined to send reports, the combined SNMP Trap became a report target. Then,
the SNMP Trap, generated by IML which doesn’t require sending report, became a report target.
Three events in below table will be sent to Maintenance Company through Express Report Service
(MG), but these events doesn’t require maintenance and the Maintenance Company will not access
to the customers.
Table 3 Example
IML
Express
Report
Service
SNMP
Trap ID Express Report Service (MG)
CLASS 0x2 CODE 0x1a
FAN Failure
◎
(Report is
required)
6035
◎(Report Targ e t)
SNMP Trap ID 6035 became and report
target of Express Report Service (MG),
because FAN Failure IML is an report target
of Express Report Service.
But, the SNMP Trap which is generated from
FAN Degraded IML has same SNMP Trap ID
6035, which Trap ID is a report target
combined with FAN Failure IML. So, the
SNMP Trap generated from FAN Degraded
IML became a report
target in spite of it
doesn’t require report.
CLASS 0x2 CODE 0x33
FAN Degraded
×
(Report is not
required)
Table 4 Events which doesn’t require maintenance
CLASS CODE Default
Severity Description
0x2 0x23 Caution System Fans Not Redundant (Location %1)
0x2 0x33 Caution Fan Degraded (Fan %1, Location %2)
0xb 0x42 Caution Smart Storage Battery has exceeded the maximum amount of
devices supported (Battery %1, service information: 0x07)

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End.