Scantron iNSIGHT 30 Manual

Operator’s Guide
iNSIGHTt m 30

Operator’s Guide
iNSIGHTt m 30

Copyright ©2008
Scantron Corporation
All rights reserved.
Printed in the United States of America.
For Users in the United States
This equipment complies with the requirements in part 15 of FCC Rules for a Class A computing
device. Operation of the equipment in a residential area may cause unacceptable interference to radio
and television reception requiring the operator to take whatever steps are necessary to correct the
interference.
For Users in Canada
The digital apparatus does not exceed the Class A limit for radio noise emission from digital apparatus
set in the Radio Interference Regulations of the Canadian Department of Communications.
Le présent appareil numérique n’émit pas de bruits radioélectriques dépassant les limites applicables
aux appareils numériques de la classe A prescit dans le réglement sur le brouillage radioélectrique édicté
par le Ministre des Communications du Canada.
Trademarks
iNSIGHT, Prosper, ScanFlex, PrintFlex, Scantron DesignExpert, ScanTools, Scantron, and the logo
are trademarks in the U.S. and/or other countries, of Scantron Corporation or its affiliate(s).
NestorReader is a trademark of Nestor, Inc.
Remark Classic OMR is a registered trademark of Gravic, Inc.
Liquid Paper is a registered trademark of Sanford, a division of Newell Rubbermaid.
Tipp-Ex and Wite-Out are registered trademarks of the BIC Group and BIC USA, Inc. respectively.
PostScript is a registered trademark of Adobe Systems, Inc.
Pentium is a trademark of Intel Corporation.
Microsoft, Windows, Windows XP, .NET, and Vista are trademarks or registered trademarks of
Microsoft Corporation in the United States and countries.

Operator’s Guide iii
Preface
About This Manual This Operator's Guide is your guide for day to day use of
your scanner. It provides the information you need to
handle basic tasks related to scanner operation and simple
maintenance. For information on data collection and
document imaging tasks, consult the Scantron iNSIGHT 30
Data Collection and Document Imaging Guide.
Document Organization This manual is organized as follows:
• Chapter 1, “iNSIGHT 30 Dual Purpose Scanner”,
provides an overview of the iNSIGHT 30 scanner’s
features as well as safety and environmental informa-
tion.
• Chapter 2, “Scanner Basics”, describes the basics of
using your scanner.
• Chapter 3, “Installation”, describes how to install your
scanner.
• Chapter 4, “Maintenance”, describes routine cleaning
as well as how to replace parts that may wear out with
use.
P

Preface
iv Scantron i NSIGHT 30 Scanner
• Chapter 5, “Using the Document Printer”, describes
operation and maintenance of the optional document
printer.
• Chapter 6, “Troubleshooting”, describes how to go
about correcting issues preventing your scanner from
operating properly.
• Chapter 7, “Product Support and Services”, describes
how to get help on the Web, how to contact Scantron
customer support, as well as how to order supplies
and forms.
Related Documentation This manual is part of a documentation set for the
iNSIGHT 30 scanner. The documentation set provides
information on packaging, installation, setup, operation,
and configuration for users and system administrators.
The documentation set consists of the following:
•What’s in This Box for the iNSIGHT 30 Scanner (Publica-
tion Number 203 993 xxx*)
•Quick Start for the iNSIGHT 30 Scanner (Publication
Number 203 994 xxx*)
•Quick Tips for the iNSIGHT 30 Scanner (Publication
Number 203 995 xxx*)
•Scantron iNSIGHT 30 Scanner Operator’s Guide (this
manual, Publication Number 203 992 xxx*)
•Scantron iNSIGHT 30 Scanner Data Collection and Docu-
ment Imaging Guide (Publication Number 277 040 xxx*)
•ScanTools®Plus User’s Guide (Publication Number 203
821 xxx*)
• ScanTools Plus Help System (This documentation is
included with the ScanTools software and contains
comprehensive information to help you with software
and hardware issues.)
* Where xxx indicates the current revision number.

Operator’s Guide v
Table of Contents
T
Preface iii
Chapter 1:
iNSIGHT 30 Dual Purpose Scanner 1
Scanner Hardware Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Data Collection Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Document Imaging Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Material Safety Data Sheets (MSDS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Warning Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

vi Scantron i NSIGHT 30 Scanner
User Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Environmental Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Waste Electrical and Electronic Equipment (WEEE). . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
EMC Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Acoustic Emission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Power System Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Chapter 2:
Scanner Basics 17
Scanner Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Inside View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Side Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Turning the Scanner On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Adjusting the Input and Output Trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Tray Extenders and Side Guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Adjusting the Output Tray. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Starting and Stopping the Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Document Preparation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Data Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Document Imaging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Scanning Your Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Automatic Feeding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Continuous Feeding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Manual Feeding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Operator’s Guide vii
Indicator Lights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Lamps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Clearing Document Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Chapter 3:
Installation 37
Registering Your Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Product Support and Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Selecting a Good Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Attaching the Input and Output Trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Attaching the Input Tray. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Attaching the Output Tray. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Installing the iNSIGHT 30 Drivers and Scanner Utilities Software . . . . . . . . . . . . . 42
Connecting the Power Cord to the Scanner. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Connecting the USB Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Finalizing the iNSIGHT 30 Driver and Scanner Utilities Software Installation . . . . . . 48
Getting Ready to Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Step 1: Calibrate Your iNSIGHT 30. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Step 2: Running the Document Imaging Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Step 3: Installing ScanTools Plus Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Step 4: Configuring the Scanner. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Step 5: Running the Data Collection Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Installation Complete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Handling the “Recalibrate the scanner” Message . . . . . . . . . . . . . . . . . . . . . . . . 65
Uninstalling iNSIGHT 30 Drivers and Scanner Utilities . . . . . . . . . . . . . . . . . . . . . 66
Uninstalling ScanTools Plus Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

viii Scantron i NSIGHT 30 Scanner
Updating the iNSIGHT 30 Drivers and Scanner Utilities Software. . . . . . . . . . . . . . 68
Chapter 4:
Maintenance 71
Maintenance Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Supplies and Consumables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Preparing for Scanner Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Cleaning the Separator Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Cleaning the Feed Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Cleaning the Drive Rollers and Transport Area. . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Cleaning the Imaging Guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Replacing the Feed Module and Feed Module Tires. . . . . . . . . . . . . . . . . . . . . . . . 87
Replacing the Separator Module and Separator Module Tires . . . . . . . . . . . . . . . . 90
Replacing the Pre-Separation Pad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Replacing the Imaging Guides. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Replacing the Upper Imaging Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Replacing the Lower Imaging Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Chapter 5:
Using the Document Printer 101
Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Operator’s Guide ix
MSDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Installing and Replacing the Ink Blotter Strips. . . . . . . . . . . . . . . . . . . . . . . . . . 105
Removing the Ink Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Installing the Ink Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Setting the Printer Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Replacing the Ink Cartridge Carrier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Printer Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Printer Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Printer Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Chapter 6:
Troubleshooting 119
Indicator Lights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Lamps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Clearing Document Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
The Scan Validation Tool Diagnostics Window . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Diagnostics - General Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Diagnostics - Debug Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Diagnostics - Logs Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

x Scantron i NSIGHT 30 Scanner
Chapter 7:
Product Support and Services 133
Registering Your Product. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Online Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Printed Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
The Help System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Internet Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Ordering Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Ordering Forms and Print Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Standard Forms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Custom Form Design and Other Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Requesting Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Before calling: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Appendix A:
Color Options for Data Collection Forms 145
Ink Form Color Options (1 Color). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Pencil Form Color Options (1 Color) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Pencil Form Color Combinations (2 Color). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Operator’s Guide xi
Pencil Form Color Combinations (3 Color). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

xii Scantron i NSIGHT 30 Scanner

Operator’s Guide 1
Chapter 1:
i NSIGHT 30 Dual Purpose Scanner
Congratulations on your purchase of the
Scantron iNSIGHT 30 Scanner. This scanner
represents the latest in document handling and
scanning technology.
The iNSIGHT 30 scanner is unique among
Scantron scanners in that it can perform both
data collection as well as document imaging tasks.
The scanner includes the software you need to
perform either function.
Data Collection Data collection is the process of reading marks from
printed forms (e.g. surveys, tests, ballots, etc.) and
converting them to ASCII data. The iNSIGHT 30 scanner
precisely scans the sheets for data while the included
ScanTools®Plus software controls the scanning process
and stores the data that is read. The scanner and software
1
In this chapter:
Scanner Hardware Features . . . . . . . . . . . . . . . . . page 3
Data Collection Features. . . . . . . . . . . . . . . . . . . . page 4
Document Imaging Features . . . . . . . . . . . . . . . . page 5
System Requirements . . . . . . . . . . . . . . . . . . . . . . page 6
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . page 7
Material Safety Data Sheets (MSDS) . . . . . . . . . . page 8
Warning Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . page 9
User Precautions . . . . . . . . . . . . . . . . . . . . . . . . . page 10

Chapter 1: iNSIGHT 30 Dual Purpose Scanner
2 Scantron i NSIGHT 30 Scanner
work together to read up to 3600 sheets per hour in data
collection mode.
The types of data that can be read include written marks
(bubbles, check marks, or tick marks) and bar codes. The
iNSIGHT 30 scanner with ScanTools Plus software can
also scan grayscale images for digital storage. In addition,
the iNSIGHT 30 can also read machine print and
handprint using RealTime Character Recognition software
(available separately).
Document Imaging Document imaging is the process of scanning and
processing black & white, grayscale, or color images. A
common use of document imaging is digitally storing
documents such as student work, patient records, invoices,
photographs, and more.
The iNSIGHT 30 scanner can effectively transport sheets
of multiple sizes and thicknesses in a single load. The
images are scanned and then processed using the included
Click&Scan software. Using Click&Scan software, you can
select the format of the scanned image (black & white,
grayscale, or color), the resolution, the file type of the
stored image, and the destination of the resulting file.
In document imaging mode, the iNSIGHT 30 scanner
with Click&Scan software can scan up to 3600 black &
white, 300 dpi images per hour (in landscape orientation).

Chapter 1: iNSIGHT 30 Dual Purpose Scanner
Scanner Hardware Features
Operator’sGuide 3
Scanner Hardware Features
• Small 26" x 24" x 14" (66 x 61 x 36 cm) operational
and 13" x 24" x 14" (33 x 61 x 36 cm) storage (trays
up) footprints
• User replaceable feed and separator modules
• High speed USB 2.0 interface
• Ultrasonic multi-feed detection (multi-fed documents
stopped on the bed)
• Dual cameras read front and back of sheet
simultaneously
• Long life, cold cathode fluorescent lamps
• Automatic document feeder
• Continuous feed capability
• 90 sheet, 24 lb bond (90 g/m2) paper autofeed input/
output trays
• Scans from 9 lb. bond to 110 lb. index (34 - 199 g/m2)
paper
• Up to 3600 sheets per hour throughput (in data
collection and document imaging modes)
• Energy Star Compliant
• Weight: 23.0 lbs. (10.4 kg)

Chapter 1: iNSIGHT 30 Dual Purpose Scanner
Data Collection Features
4 Scantron
i NSIGHT 30 Scanner
Data Collection Features
• ScanTools Plus data collection software included
• Image-based data collection
• Scanner provides 8-bit, 256 grayscale levels, and 200
dpi images
• Handles all common spacings: .166, .166 48 cell, .200
inline, .200 offset, .200 line read*, and .300 line read*
* Skew marks recommended (but optional) for .200
and .300 line read.
• Ink and pencil mark detection
• Capture, name, and archive image clips (TIFF, JPEG)
• Software recognized bar code
• Scans lengths from 5.5 to 14 in. (14 to 35.5 cm) and
widths from 2.5 to 8.5 in. (6.4 to 21.6 cm)
• Optional RealTime Character Recognition utilizing
NestorReaderTM software allows processing of
machine and hand print data
• Ink and pencil form drop out color support (see
Appendix A for a comprehensive list)

Chapter 1: iNSIGHT 30 Dual Purpose Scanner
Document Imaging Features
Operator’sGuide 5
Document Imaging Features
• TWAIN driver and Click&Scan document imaging
software included
• Scans lengths from 3.5 to 34 in. (8.9 to 86 cm) and
widths from 2.5 to 11.69 in. (6.4 to 29.7 cm)
• Optical resolutions at 600 dpi
• Output resolutions from 75 to 1200 dpi
• Interactive brightness, contrast, and color adjustment
• Advanced software image processing including:
automatically detect and straighten, iThresholding,
ATP, auto orientation, background color smoothing,
add or remove borders, auto color detect, and
searchable PDF output
• Simultaneous black and white and color, or black
and white and grayscale image output
• Save files in TIFF, JPEG, RTF, and PDF
• Send documents to file, email, printers, fax printers or
desktop applications
• Optional document printing capabilities

Chapter 1: iNSIGHT 30 Dual Purpose Scanner
System Requirements
6 Scantron
i NSIGHT 30 Scanner
System Requirements
For more information about system requirements for the
iNSIGHT 20 scanner, go to
www.scantron.com/scanners.

Chapter 1: iNSIGHT 30 Dual Purpose Scanner
Safety Information
Operator’sGuide 7
Safety Information
• When placing the scanner, make sure that the
electrical power outlet is located within 1.52 meters (5
feet) of the scanner and is easily accessible.
• Use only the power supply that was provided with
your Scantron iNSIGHT 30 scanner. Do not
substitute another power supply model or another
manufacturer’s power supply.
• The printer access door must be in place and closed
during scanner operation, except when changing the
print head location or replacing the ink cartridge.
When the printer access door is removed, do not allow
loose clothing, jewelry, hair or other objects to enter
the printer opening.