Scantronic iNSIGHT 20 Plus Manual

Operator’s Guide
iNSIGHTtm 20 Plus

Operator’s Guide
iNSIGHTtm 20 Plus

Copyright © 2014
Scantron Corporation
All rights reserved.
Printed in the United States of America.
For Users in the United States
This equipment complies with the requirements in part 15 of FCC Rules for a Class A computing
device. Operation of the equipment in a residential area may cause unacceptable interference to radio
and television reception requiring the operator to take whatever steps are necessary to correct the
interference.
For Users in Canada
The digital apparatus does not exceed the Class A limit for radio noise emission from digital apparatus
set in the Radio Interference Regulations of the Canadian Department of Communications.
Le présent appareil numérique n’émit pas de bruits radioélectriques dépassant les limites applicables
aux appareils numériques de la classe A prescit dans le réglement sur le brouillage radioélectrique édicté
par le Ministre des Communications du Canada.
Trademarks
iNSIGHT, Prosper, ScanFlex, PrintFlex, Scantron DesignExpert, ScanTools, Scantron, and the logo
are trademarks in the U.S. and/or other countries, of Scantron Corporation or its affiliate(s).
NestorReader is a trademark of Nestor, Inc.
Remark Classic OMR is a registered trademark of Gravic, Inc.
Liquid Paper is a registered trademark of Sanford, a division of Newell Rubbermaid.
Tipp-Ex and Wite-Out are registered trademarks of the BIC Group and BIC USA, Inc. respectively.
PostScript is a registered trademark of Adobe Systems, Inc.
Microsoft, Windows, and .NET, are trademarks or registered trademarks of Microsoft Corporation in
the United States and other countries.

Operator’s Guide i
Preface
About This Manual
This Operator's Guide is your guide for day to day use of your scanner. It provides
the information you need to handle basic tasks related to scanner operation and
simple maintenance. For information on data collection and document imaging tasks,
consult the Elements of Data Collection.
Document Organization
This manual is organized as follows:
• Chapter 1, “iNSIGHT 20 Plus Dual Purpose Scanner”, provides an overview of
the iNSIGHT 20 Plus scanner’s features as well as safety and environmental infor-
mation.
• Chapter 2, “Scanner Basics”, describes the basics of using your scanner.
• Chapter 3, “Installation”, describes how to install your scanner.
• Chapter 4, “Document Imaging Basics”, describes how to some of the features of
Click&Scan.
• Chapter 5, “Maintenance”, describes routine cleaning as well as how to replace
parts that may wear out with use.
P

Chapter : Preface
ii Scantron i NSIGHT 20 Plus Scanner
• Chapter 6, “Troubleshooting”, describes how to go about correcting issues pre-
venting your scanner from operating properly.
• Chapter 7, “Product Support and Services”, describes how to get help on the
Web, how to contact Scantron customer support, as well as how to order supplies
and forms.
Related Documentation
This manual is part of a documentation set for the iNSIGHT 20 Plus scanner. The
documentation set provides information on packaging, installation, setup, operation,
and configuration for users and system administrators. The documentation set
consists of the following:
•What’s in This Box for the iNSIGHT 20 Plus Scanner (Publication Number 277 160
xxx*)
•Quick Start for the iNSIGHT 20 Plus Scanner (Publication Number 277 158 xxx*)
•Quick Tips for the iNSIGHT 20 Plus Scanner (Publication Number 277 159 xxx*)
•Scantron iNSIGHT 20 Plus Scanner Operator’s Guide (Publication Number 277 157
xxx*)
•Scantron Scanners Elements of Data Collection (Publication Number 277 292 xxx*)
•ScanTools Plus Installation Guide** (Publication Number 203 583 xxx*)
• ScanTools Plus Help System** (This documentation is included with the
ScanTools software and contains comprehensive information to help you with
software and hardware issues.)
* Where xxx indicates the current revision number.
** This documentation is included only if your scanner came bundled with ScanTools
Plus data collection software.

Operator’s Guide iii
Table of Contents
T
Preface i
Chapter 1:
iNSIGHT 20 Plus Dual Purpose Scanner 1
Scanner Hardware Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Data Collection Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Document Imaging Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Material Safety Data Sheets (MSDS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Warning Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

iv Scantron i NSIGHT 20 Plus Scanner
User Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Environmental Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Waste Electrical and Electronic Equipment (WEEE). . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
EMC Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Acoustic Emission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Power System Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Chapter 2:
Scanner Basics 17
Scanner Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Inside View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Back View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Locking the Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Turning the Scanner On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Scanner Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Tilting the Scanner Body . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Adjusting the Output Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Position for Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Extending the Output Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Adjusting the Input Tray Side Guides. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Starting and Stopping the Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Operator’s Guide v
Document Preparation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Data Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Document Imaging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Scanning Your Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Automatic Feeding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Single Feeding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Indicator Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Lamps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Default Lamp Shut Off Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Software Lamp Warm Up and Shut Off Periods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Clearing Document Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Chapter 3:
Installation 43
Registering Your Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Product Support and Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Selecting a Good Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Attaching the Input Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Installing the iNSIGHT Scanner Utilities Software . . . . . . . . . . . . . . . . . . . . . . . . 47
Connecting the Power Cord to the Scanner. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Connecting the USB Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Finalizing the iNSIGHT Scanner Utilities Software Installation . . . . . . . . . . . . . . . . . . 54
Getting Ready to Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Step 1: Calibrating Your iNSIGHT 20 Plus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Step 2: Running the Document Imaging Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Step 3: Installing ScanTools Plus Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Step 4: Configuring the Scanner. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

vi Scantron i NSIGHT 20 Plus Scanner
Step 5: Running the Data Collection Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Installation Complete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Handling the “Recalibrate the scanner” Message . . . . . . . . . . . . . . . . . . . . . . . . 72
Uninstalling iNSIGHT Scanner Utilities Software. . . . . . . . . . . . . . . . . . . . . . . . . . 73
Uninstalling ScanTools Plus Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Updating the iNSIGHT Scanner Utilities Software. . . . . . . . . . . . . . . . . . . . . . . . . 74
Chapter 4:
Document Imaging Basics 77
Main Software Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Click&Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Click&Scan Functionality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Configuration Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Using Function Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Click&Scan Edit Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
The Main Scanner Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Opening the Main Scanner Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Creating Color/Grayscale or Black and White Images
Based on the Content of Your Documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Creating Multiple Images for Each Side of a Document . . . . . . . . . . . . . . . . . . . . . . . . 96
Creating Different Settings for Each Side of a Document . . . . . . . . . . . . . . . . . . . . . . 98
Chapter 5:
Maintenance 101
Maintenance Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Supplies and Consumables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Operator’s Guide vii
Opening and Closing the Scanner Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Running a Transport Cleaning Sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Cleaning the Rollers and Transport. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Cleaning the Separation Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Cleaning the Feed Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Cleaning the Imaging Guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Cleaning the UDDS Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Removing and Replacing the Separation Module . . . . . . . . . . . . . . . . . . . . . . . . . 119
Replacing the Separation Module Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Replacing the Pre-Separation Pad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Adjusting the Pre-Separation Roller Tension . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Removing and Replacing the Feed Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Replacing the Feed Module Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Chapter 6:
Troubleshooting 135
LED Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Indicator Light and Function Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Lamps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140