Scantronic iNSIGHT 20 Manual

Operator’s Guide
iNSIGHTt m 20

Operator’s Guide
iNSIGHT
TM
20

Copyright © 2009
Scantron Corporation
All rights reserved.
Printed in the United States of America.
For Users in the United States
This equipment complies with the requirements in part 15 of FCC Rules for a Class A computing
device. Operation of the equipment in a residential area may cause unacceptable interference to radio
and television reception requiring the operator to take whatever steps are necessary to correct the
interference.
For Users in Canada
The digital apparatus does not exceed the Class A limit for radio noise emission from digital apparatus
set in the Radio Interference Regulations of the Canadian Department of Communications.
Le présent appareil numérique n’émit pas de bruits radioélectriques dépassant les limites applicables
aux appareils numériques de la classe A prescit dans le réglement sur le brouillage radioélectrique édicté
par le Ministre des Communications du Canada.
Trademarks
iNSIGHT, Prosper, ScanFlex, PrintFlex, Scantron DesignExpert, ScanTools, Scantron, and the logo
are trademarks in the U.S. and/or other countries, of Scantron Corporation or its affiliate(s).
NestorReader is a trademark of Nestor, Inc.
Remark Classic OMR is a registered trademark of Gravic, Inc.
Liquid Paper is a registered trademark of Sanford, a division of Newell Rubbermaid.
Tipp-Ex and Wite-Out are registered trademarks of the BIC Group and BIC USA, Inc. respectively.
PostScript is a registered trademark of Adobe Systems, Inc.
Pentium is a trademark of Intel Corporation.
Microsoft, Windows, Windows XP, .NET, and Vista are trademarks or registered trademarks of
Microsoft Corporation in the United States and other countries.

Operator’s Guide iii
Preface
About This Manual
This Operator's Guide is your guide for day to day use of your scanner. It provides
the information you need to handle basic tasks related to scanner operation and
simple maintenance. For information on data collection and document imaging tasks,
consult the iNSIGHT 20 Data Collection and Document Imaging Guide.
Document Organization
This manual is organized as follows:
• Chapter 1, “iNSIGHT 20 Dual Purpose Scanner”, provides an overview of the
iNSIGHT 20 scanner’s features as well as safety and environmental information.
• Chapter 2, “Scanner Basics”, describes the basics of using your scanner.
•Chapter 3, “Installation”, describes how to install your scanner.
• Chapter 4, “Maintenance”, describes routine cleaning as well as how to replace
parts that may wear out with use.
• Chapter 5, “Troubleshooting”, describes how to go about correcting issues pre-
venting your scanner from operating properly.
P

Preface
iv Scantron i NSIGHT 20 Scanner
• Chapter 4, “Product Support and Services”, describes how to get help on the
Web, how to contact Scantron customer support, as well as how to order supplies
and forms.
Related Documentation
This manual is part of a documentation set for the iNSIGHT 20 scanner. The
documentation set provides information on packaging, installation, setup, operation,
and configuration for users and system administrators. The documentation set
consists of the following:
•What’s in This Box for the iNSIGHT 20 Scanner (Publication Number 277 160 xxx*)
•Quick Start for the iNSIGHT 20 Scanner (Publication Number 277 158 xxx*)
•Quick Tips for the iNSIGHT 20 Scanner (Publication Number 277 159 xxx*)
•Scantron iNSIGHT 20 Scanner Operator’s Guide (this manual, Publication Number
277 157 xxx*)
•Scantron iNSIGHT 20 and iNSIGHT 30 Scanner Data Collection and Document Imaging
Guide (Publication Number 277 156 xxx*)
•ScanTools®Plus User’s Guide** (Publication Number 203 821 xxx*)
• ScanTools Plus Help System** (This documentation is included with the ScanT-
ools software and contains comprehensive information to help you with software
and hardware issues.)
* Where xxx indicates the current revision number.
** This documentation is included only if your scanner came bundled with ScanTools
Plus data collection software.

Operator’s Guide v
Table of Contents
T
Preface iii
Chapter 1:
iNSIGHT 20 Dual Purpose Scanner 1
Scanner Hardware Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Data Collection Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Document Imaging Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Material Safety Data Sheets (MSDS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Warning Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

vi Scantron i NSIGHT 20 Scanner
User Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Environmental Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Waste Electrical and Electronic Equipment (WEEE). . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
EMC Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Acoustic Emission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Power System Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Chapter 2:
Scanner Basics 17
Scanner Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Inside View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Back View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Locking the Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Turning the Scanner On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Scanner Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Tilting the scanner body . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Adjusting the Output Tray and Output Tray Extender . . . . . . . . . . . . . . . . . . . . . . 27
Optimal Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Output Tray Extender Flat. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Output Tray Extender on Incline. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Exit Deflector. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Adjusting the Input Tray Side Guides. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Operator’s Guide vii
Starting and Stopping the Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Document Preparation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Data Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Document Imaging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Scanning Your Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Automatic Feeding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Single Feeding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Indicator Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Lamps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Default Lamp Shut Off Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Software Lamp Warm Up and Shut Off Periods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Clearing Document Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Chapter 3:
Installation 41
Registering Your Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Product Support and Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Selecting a Good Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Attaching the Input Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Attaching the Output Tray and Output Tray Extender . . . . . . . . . . . . . . . . . . . . . . 45
Attaching the Output Tray (for use in the 25 degree position) . . . . . . . . . . . . . . . . . . 45
Attaching the Output Tray Extender. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Exit Deflector. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Installing the iNSIGHT 20 and iNSIGHT 30 Drivers and Scanner Utilities Software. . 48
Connecting the Power Cord to the Scanner. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Connecting the USB Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

viii Scantron i NSIGHT 20 Scanner
Finalizing the iNSIGHT 20 Drivers and Scanner Utilities Software Installation . . . . . 55
Getting Ready to Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Step 1: Calibrating Your iNSIGHT 20 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Step 2: Running the Document Imaging Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Step 3: Installing ScanTools Plus Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Step 4: Configuring the Scanner. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Step 5: Running the Data Collection Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Installation Complete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Handling the “Recalibrate the scanner” Message . . . . . . . . . . . . . . . . . . . . . . . . 75
Uninstalling iNSIGHT 20 and iNSIGHT 30 Drivers and Scanner Utilities Software. . . 76
Uninstalling ScanTools Plus Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Updating the iNSIGHT 20 and iNSIGHT 30 Drivers and Scanner Utilities Software . . 78
Chapter 4:
Maintenance 81
Maintenance Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Supplies and Consumables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Opening and Closing the Scanner Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Running a Transport Cleaning Sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Cleaning the Rollers and Transport. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Cleaning the Separator Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Cleaning the Feed Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Cleaning the Imaging Guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Operator’s Guide ix
Cleaning the Ultrasonic Multi-feed Detector . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Removing and Replacing the Separator Module . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Replacing the Separator Module Tires. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Replacing the Pre-Separation Pad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Adjusting the Pre-Separation Roller Tension . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Removing and Replacing the Feed Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Replacing the Feed Module Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Chapter 5:
Troubleshooting 111
Indicator Light and Function Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Lamps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Clearing Document Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
The Scan Validation Tool Diagnostics Window . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Diagnostics - General Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Diagnostics - Component Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Diagnostics - Debug Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Diagnostics - Logs Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Chapter 6:
Product Support and Services 127