SCE&G EnergyWise User manual

The EnergyHubHome Home Base should be connected to the Internet over your Wi-Fi network at all times. This document will assist you with
some common issues encountered with wireless networks. It will also show you how to confirm that your Home Base is properly connected to
your Wi-Fi network. A glossary of relevant terms is included at the end.
Connecting the EnergyHub Home Base to your Wireless Network
To successfully connect your EnergyHub Home Base to your Wireless Network, you will need the following pieces of information:
 •TheSSIDofyourwirelessnetwork
 •Thewirelesssecuritypasswordneededtoconnecttoyournetwork
TheEnergyHubHomeBasewilldisplaytheSSID(name)ofanywirelessnetworkthatiswithinitsrange.ListedundertheSSIDsisthedescription
of the security of that particular network. It will be one of the following. All these security modes are supported:
 •Open
 •WEP
 •WPA
 •WPA2
Press“Wi-Fi”andselecttheappropriateSSIDforyourhometoconnectto.OnceyouhaveselectedyourSSID,itwillaskforyournetwork
password. If entered correctly, the EnergyHub Home Base will display a message showing it has successfully connected to the wireless network.
Toensurethatthewirelesssecuritypasswordisenteredcorrectly,besuretochecktheboxnextto“ShowPassword”sothattheentryisvisible
to you. Confirm that the correct password is being entered.
For WEP Security Passphrases
IfthesecuritytypeisWEP,yourpasswordmayconsistofawordwithlettersthatarenotavailableontheEnergyHubHomeBaseon-screen
keyboard.Yourpasswordmaybewhatiscalledtheir“passphrase”,whichneedstobeconvertedtoitshexadecimalequivalent.Usingaweb
browser, go to www.wepkey.comandtypeinthepassphraseandpress“GenerateKeys.”Thiswillprovideyouboth64and128-bitkeys.Mostof
thetime,thecorrectkeytoconnecttoyournetworkisthe64-bitkey#1.
If password is provided by ISP (Internet Service Provider)
If you do not know your wireless password, you may take a look at your wireless router or the residential gateway itself. Record the make and
model(includinganyrevisionnumbers)asyouwillneedthisinformationlater.
Oftentimes,thewirelessgatewayssuppliedbyInternetServiceProviders(ISP)printthedefaultWEPkeyrightonthedeviceitselfsobesureto
look for any decals on the bottom or sides of your router. Enter that information as a possible network password to connect your Wi-Fi to your
EnergyHub Home Base.
Wi-Fi Troubleshooting Guide
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1.

If Password is unknown
If the above does not work, you may contact your wireless service provider or try to access your Wi-Fi router settings using the possible
manufacturer’s default login information. You will need to use a computer that is connected to your network in order to retrieve your
router’sIPaddress:
Windows:
 1.Click“Start”
 2.Click“Run”
 3.Type“cmd”(withoutthequotes)andclick“OK”
 4.Atthecommandprompt,type“ipcong/all”(withoutthequotes)andpressEnter
 5.Theaddresslistedas“DefaultGateway”iswhatyouneedforthenextsteps.
Mac:
 1.Clickthe“SystemPreferences”icon
 2.Clickthe“Network”icon
 3.Theaddresslistedas“Router”iswhatyouneedforthenextsteps.
Tolocatethemanufacturer’sdefaultusernameandpasswordfortherouterinquestion,openawebbrowserandtypewww.routerpasswords.
com and select the make and model of your router.
OpenanotherwebbrowserwindowandentertherouterIPaddressdirectlyintotheaddressbarandpressEnter.Dependingonthemakeand
modeloftherouter/residentialgateway,itwillaskyouforausernameandpasswordtoenterthedevice.Entertheinformationfromtherouter
password web page to gain access to the router’s configuration page.
Fromtherouter’scongurationpage,lookforasectioncalled“wirelesssecurity”toobtainthesecuritykeyinformationtoenterintotheHome
Base. This should enable you connect to your wireless network, without having to change any settings.
MAC Filtering
Ifthenetworkisshownas“Open”butyouareunabletoconnecttothewirelessnetworkwiththeHomeBaseorothernewWi-Fidevices,the
networkmaybesecuredbyMACaddress.YouwillneedtoentertheroutercongurationpagetoaddsupportfortheHomeBase.Youwillneed
yourrouterlogininformation.Ifyoudonotknowyourlogin,youmayneedtousethestepsabovetolocateit.Onceloggedin,gotothesection
called“MACFiltering”andlookforanareathatindicates“AllowedMACs”andenterthe“HubMAC”addressfromtheHomeBase,locatedonthe
“About”screenunderthe“Version”tab.
Hidden SSID
ManyaccesspointsallowausertoturnoffthebroadcastoftheSSID.Withmanynetworkclientdevices,thisresultsinthedetectednetwork
displayingasanunnamednetworkandtheuserwouldneedtomanuallyenterthecorrectSSIDtoconnecttothenetwork.
TheHomeBaserequiresthattheuserbroadcasttheirSSIDatalltimes.TheHomeBasecannotndahiddenSSIDandthereforecannot
connect to it.
Byaccessingtheroutercongurationpage,asdiscussedearlier,youcanchangethesystemtobroadcasttheSSIDandaddawirelessnetwork
password for security.
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Wi-Fi Troubleshooting Guide
2.

Checking the Connection between Your EnergyHub Home Base and Your Wi-Fi Network
TheAboutScreenscanhelpyoumakesurethatyourEnergyHubHomeBaseisproperlyconnectedtoyourWi-Finetwork.Youcanusethe
following steps to confirm your Wi-Fi network is communicating with your Home Base.
Please note that the EnergyHub Home Base screen shots are for example only. The data displayed on your device will be different than the
examples shown.
To Check the Wi-Fi Connection
FromtheMenu,taponthe“About”icon.ThenontheAboutscreen,tap“Wi-Fi”.Youshouldseethefollowinginformation:
 - IPaddress/Wi-FiMACaddress:your IP address should be shown here
 - ExternalIPaddress:should be populated
 - EnergyHub.comreachable?:OK
 - EDXStatus [URL]:OK
Troubleshooting
If this information is not shown, then your EnergyHub Home Base is not properly connected to your Wi-Fi network.
• Ifyouhavenotyetset-upyourHomeBasetoconnecttoyourWi-Finetwork,theSCEGQuick-StartGuidewillwalkyouthroughstep-by-step 
 instructionsonhowtodothis.PleaseseeStep3onHowtoSet-UptheWi-FiconnectiontoyourEnergyHubHomeBase.
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Wi-Fi Troubleshooting Guide
3.

• IfyouhavelostinternetconnectiontoyourEnergyHubHomeBasedevice,pleasefollowthesesimplestepstogetyourEnergyHubHomeBase
connected to the Internet:
 1. GototheMenuontheHomeBaseandselect“Wi-Fi”.MakesurethatWi-Fiisenabled.Ifitisnot,press“EnableWi-Fi”onthelowerleft 
corner of the screen.
 2. MakesureyourWi-FinetworknameislistedastheCurrentWi-FiConnection.Ifitisnot,thenselectyourWi-Firouternamefromthelist. 
  EnteryoursecurekeytoaccesstheWi-Firouterandpress“Connect”.Youwillsoonsee‘ObtainingIPaddress’andthen‘Connected’
 3. ToconrmthattheHomeBaseisreachingtheInternet,fromthemainmenu,select“About”andthenselect“Wi-Fi”.Ifyourdevicehas 
  successfullyconnected,youwillseethefollowinginformation(please note:itmaytakeupto10secondsforthisscreentoupdate
  withthecurrentinformation):*EnergyHub.comreachable?:OK*
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Wi-Fi Troubleshooting Guide
4.

Be EnergyWise at sceg.com
SCE&G Quick-Start Guide
5.
Background Terms and Definitions
ISP:InternetServiceProvider(ISP)isacompanythatprovidesaccesstotheInternet.
Router/Residential Gateway: A home networking device, used as a gateway to connect devices in the home to the Internet or other WAN. It is an
umbrellaterm,usedtocovermulti‐functionnetworkingcomputerappliancesusedinhomes,whichmaycombineaDSLmodemorcablemodem,
anetworkswitch,providingLANswitching,aconsumer‐graderouter,andawirelessaccesspoint.
Wi-Fi: A mechanism for wirelessly connecting electronic devices.
SSID: ServiceSetIDentier(SSID)isanamethatidentiesaparticular802.11wirelessLAN.
WEP:WiredEquivalentPrivacy(WEP)isaweaksecurityalgorithmforwirelessnetworks.WEPisrecognizablebythekeyof10or26hexadecimal
digits; is widely in use and is often the first security choice presented to users by router configuration tools.
WPA/WPA2:Wi-FiProtectedAccess(WPA)andWi‐FiProtectedAccessII(WPA2)aretwosecurityprotocolsandsecuritycerticationprograms
developed by the Wi-Fi Alliance to secure wireless computer networks. The Alliance defined these in response to serious weaknesses researchers
hadfoundintheprevioussystem,WEP(WiredEquivalentPrivacy).
Passphrase:Asequenceofwordsorothertextusedtocontrolaccesstoacomputersystem,itissimilartoapasswordinusage,butisgenerally
longerforaddedsecurity.Passphrasesareparticularlyapplicabletosystemsthatusethepassphraseasanencryptionkey.
LAN:LocalAreaNetwork(LAN)isacomputernetworkthatconnectscomputersanddevicesinalimitedgeographicalareasuchashome,school,
computer laboratory or office building. This would be a connection from the router in the customer’s home to any other computer in their home.
WAN: WideAreaNetwork(WAN)isatelecommunicationnetworkthatcoversabroadarea(i.e.,anynetworkthatlinksacrossmetropolitan,
regional,ornationalboundaries).ThisistheconnectionfromtheInternetServiceProvider(ISP)tothecustomer’srouterintheirhome.
IP address:InternetProtocoladdress(IPaddress)isanumericallabelassignedtoeachdevice(e.g.,computer,printer)participatingina
computernetworkthatusestheInternetProtocolforcommunication.
DHCP: DynamicHostCongurationProtocol(DHCP)isanautomaticcongurationprotocolusedonIPnetworks.
Subnet: isalogicallyvisiblesubdivisionofanIPnetwork.
MAC address: MediaAccessControladdress(MACaddress)isauniqueidentierassignedtonetworkinterfacesforcommunicationsonthe
physical network segment.
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