ScentAir Direct Use and maintenance manual

ScentAir Direct
Wi-Fi & Bluetooth
Setup and Control
Patents:
8,881,999
8,857,735
9,474,820
9,715,223
9,460,404
9,927,789
Rev 10.21

CONGRATULATIONS ON YOUR SCENTAIR DIRECT
The ScentAir Direct is an atomization device, which means it turns
fragrance oil into a very fine vapor that covers an area of up to 3,000
square feet. We’re thrilled you’ve chosen ScentAir for your place of
business and are confident a new fragrance will help you create a
memorable experience for your employees and customers.
This secondary user guide walks you through setting up your
ScentAir Direct on Wi-Fi, Bluetooth, or ScentConnect.com.

UNDERSTANDING THE LED LIGHTS
The lighted LED indicators on your ScentAir Direct signals the status of your
device: Power, Schedule, and Wi-Fi connectivity.
Power: O GREEN LED Light
•Off - No power is flowing to the device.
•Blinking –The device is currently downloading a firmware update.
•Solid –Power is flowing to the device. Default from Factory.
Schedule: O ORANGE LED Light
•Off –No event is currently running.
•Slow Pulsing –The device has been paused.
•Fast Pulsing –The device is in a resting cycle of a schedule. Default from Factory.
•Solid –A scheduled Event is running.
Wi-Fi: O BLUE LED Light
•Off –The device is not connected to Wi-Fi. Default from Factory.
•Slow Pulsing –The device has a saved network and is searching for Wi-Fi.
•Fast Pulsing –The device is connected to your local Wi-Fi, but not online.
•Solid –The device is online and connected to a Wi-Fi network

MANAGING YOUR SETTINGS MANUALLY
The buttons on the ScentAir Direct allow you to change your device
settings manually, if you prefer to not use the ScentAir smartphone app.
PAUSE FAN
Holding down the Pause button for 5-SECONDS pauses your device for 60 minutes.
After 60 minutes, the device will resume its previously set schedule or settings. To un-
pause manually, hold down the pause button for another 5-seconds.
MANUAL SCHEDULES
By pressing the Pause Button quickly 1, 2, or 3 times you can cycle through the
default manual schedule settings. When not connected to Bluetooth or Wi-Fi your
Direct will run on one of three default 24/7 schedules:
•Low = device will run in 40 second increments, a total of 10 minutes per hour
(pause LED will blink once). The factory default schedule is Low.
•Medium = device will run in 1 minute and 20 second increments, for a total 20
minutes per hour (LED will blink twice).
•High = device will run in 2-minute increments, for a total 30 minutes per hour (LED
will blink three times).
NOTE: Once connected to Wi-Fi or Bluetooth the offline manual schedules will no longer be
available. If your device goes offline, it will use your saved schedules to operate offline.
FAN SPEED
The Fan Speed button controls the speed of the fan, which determines how far your
fragrance will diffuse. The fan speed can be set to 20%, 60%, and 100% through the
fan button on your Direct. The factory default fan speed Is Medium (60%).

USING THE SCENTAIR APP
The ScentAir smartphone app can be used to connect via Bluetooth or Wi-Fi.
•Bluetooth is the easiest connection option, best for quick one-to-
one device controls when you are near your device (~15 feet or
closer). Bluetooth allows for up to 6 different schedules.
•Wi-Fi connectivity allows you to control your device(s) from
anywhere, even when you are away. Wi-Fi connection is also
required to enable the more advanced Google & Alexa voice
features. Wi-Fi allows for up to 14 different schedules.
The ScentAir smartphone app is free and easy to download from the Google Play
store and the Apple App Store. Simply search ScentAir.
NOTE: In some European locations, search Scent Air (as two separate words).

CONNECTING VIA BLUETOOTH
1. Ensure your device is plugged in and powered on.
2. Download the ScentAir app from the Google Play or Apple App store.
•Select the Bluetooth option within the app.
•The app will instantly start scanning for available Bluetooth devices.
•Select your ScentAir Direct.
3. Congratulations! You are now connected to your ScentAir Direct.
BLUETOOTH CONNECTION TIPS
•If you have more than one device, you can know which device you are
connecting to by matching the MAC address listed within the app to the
MAC address printed on your device. Once you pair the App and your
device you can customize the name for easy identification in the future.
•Bluetooth is a close proximity technology. It is recommended you be no
further than 15 feet away from your device when trying to operate it using
Bluetooth.

CONNECTING TO YOUR WI-FI NETWORK
1. Ensure your device is plugged in and powered on.
2. Download the ScentAir app from Google Play or Apple App store.
•Follow the Wi-Fi account creation option within the app.
•You will be prompted to “Add Device”;
if you are not, select the “+” icon.
•Enter your local Network Name & Password.
•Name your device anything you want (ex: lobby, sales floor).
3. Congratulations! You are now connected to your local Wi-Fi network.
WI-FI CONNECTION TIPS
•For optimal security, we recommend connecting your ScentAir device
on a secure, password- protected Wi-Fi network that does not change
frequently –not on an open network connection.
•ScentAir devices use Wi-Fi specifications 802.11b/g/n
and operate using the frequency range: 2.4 GHz.
•ScentAir devices will not function on a 5 GHz frequency range.
•You can erase a saved Wi-Fi network by holding down the PAUSE
button for 15 seconds.

CONNECTING TO GOOGLE ASSISTANT & ALEXA
GOOGLE ASSISTANT
•Reminder: Your ScentAir Direct must be connected to Wi-Fi to activate this feature.
•You must have the Google Home app on your mobile device.
•From the Google Home “Home Page” Select the + symbol.
•From the menu select “Set Up Device”.
•On the next screen select “Works with Google”.
•Once on the Home control screen, search for ScentAir.
•Selecting ScentAir will open a portal to input your login credentials.
•You will see a screen to return to the Google Home app after the credentials
have been authenticated.
•Any devices currently set up with ScentAir will show up automatically.
•Congratulations! You can now control the device via Google Home.
Note: Within the Google Home app, your ScentAir device is shown as a
default “Fragrance Diffuser” icon.

AMAZON ALEXA
•Reminder: Your ScentAir Direct must be connected to Wi-Fi to activate this feature.
•You must have the Alexa app on your mobile device.
•From the Alexa App home page, select “Browse Skills”.
•Once on the Skills and Games page, search for ScentAir and select it.
•On the ScentAir page, select Enable to Use.
•This will open a portal to allow you to connect your ScentAir app.
•Once you input your login credentials, you will be navigated back to the Alexa app, where
you will be given the option to add a device.
•Clicking on Add Device will search for their new ScentAir device.
•Once the device is displayed, you can select it and add it as a device.
•Congratulations! You can now control the device via Alexa.

MANAGING VIA SCENTCONNECT.COM
ScentConnect is a cloud-based platform that lets you program and
manage your ScentAir Direct directly from just about any internet-
connected device, anytime, anywhere.
To manage your ScentAir Direct with ScentConnect.com, you need to
connect your device to Wi-Fi using the ScentAir smartphone app –simply
select the Enterprise Setup option at the bottom of the app home
screen and follow the onscreen prompts.

ACCESSING THE SCENTCONNECT PLATFORM
To access the ScentConnect platform, simply log in to ScentConnect.com
using the credentials we provided you by email. If you don’t have or can’t
find your ScentConnect login information, call us.We’ll set you up with the
information you need.
NAVIGATING THE SCENTCONNECT PLATFORM
This ScentConnect Platform offers three dashboard views: Organization,
Location, and Assets.
ORGANIZATION DASHBOARD
The Organization Dashboard displays the name of your organization
and offers an overview of thelocations at which your organization has
ScentAir devices or assets, the number of assets at each location and
the status of those assets. To view detailed information about an asset
at a specific location, simply click the location name to access the
Location Dashboard.

WHAT YOU CAN DO
ScentConnect offers three access levels: Manager, Operator, and Viewer.
Users with manager or operator access can edit an asset.
•Manager - Users with manager access can edit device settings and can
create, modify, or delete locations and users.
•Operator - Users with operator access can edit device settings.
•Viewer - Users with viewer access can view settings but can’t make changes.
LOCATION DASHBOARD
The Location Dashboard displays the name, MAC address, device type, and
status of each asset inthe selected location.
ASSET DASHBOARD
The Asset Dashboard displays the asset details, configuration, and schedule
for the selected asset. From the Asset Dashboard, users with manager or
operator access can view asset details, modifyasset configuration, and
create, modify, or delete a Scent Event.
Learn more and view ScentConnect.com support videos online:
https://scentair.com/scent-connect-video-user-guides

QUICK-HELP
ScentAir Direct
TOPIC
QUESTION
Buttons
Why aren’t
the manual
buttons
working?
First, perform a soft reset by unplugging your
device. Wait 30 seconds, then plug the device
back in.
Second, you can perform a hard software reset by
pressing and holding the PAUSE button down for 30
seconds. This will force the device to restart.
Panel
LED Lights
Why do I see
a blue LED
on my
device?
The blue LED indicates that the system is
connected to Wi-Fi. You will only see this light if
your device has been connected to a Wi-Fi
network.
To erase the Wi-Fi network (for example, if you need
to connect it to a new network) hold down the
Pause button for 15 seconds.

Fragrance
Why don’t
I smellany
fragrance?
1. First, make sure the fragrance cartridge
contains fragrance oil. If not,change the
cartridge.
2. Next, confirm that air is coming out of the top
of the device when thepump and fan are
running. If not, make sure the device is on.
3. Try increasing the pump speed by pressing the
Intensity button.
4. If you still aren’t able to smell any
fragrance, please call ScentAir
Technical Services.
Wi-Fi
Why can’t I
connect to
the company
Wi-Fi network?
Confirm that your Wi-Fi network is secure,
and password protected.
Confirm the correct password is being used,
including capitalization or special characters.
Finally, check that the Wi-Fi signal strength is good. If
the Wi-Fi signal is weak, consider moving the device
to another location.
My Wi-Fi
credentials
changed.
How do I
change them
on my
ScentAir
device?
Hold the PAUSE button for 15 seconds while the
device is powered on.
Then, reconnect to Wi-Fi by following the instructions
in this user manual.
You can also go to “Manage Network” in the
mobile app under the three dots menu to make this
change.

The device
is displaying
an OFFLINE
status. What
do I do?
1. Make sure your local network is working
properly.
2. Try re-establishing your Wi-Fi connection.
Can I use my
ScentAir
Direct without
being
connected to
my company
Wi-Fi network?
Wi-Fi connectivity is required for advanced
scheduling and controlfeatures. If never
connected to Wi-Fi the ScentAir Direct will run
adefault 24/7 factory schedule. If Wi-Fi
connection is lost, the device will default to
Bluetooth schedules.

SCENTAIR CONTACT INFORMATION
US & Canada
[email protected]
866.723.6824
ScentAir.com
ScentAir Netherlands
[email protected]
[phone]
ScentAir.nl
Germany
[email protected]
[phone]
ScentAir.de
France / Spain / Switzerland
[email protected]
[phone]
ScentAir.fr
ScentAir.es
ScentAir.ch
UK
[email protected]
+01628 601650
ScentAir.com/en-gb
Hong Kong
[email protected]
[phone]
ScentAir.hk
Australia
[email protected]
[phone]
ScentAir.com/en-au
Japan
[email protected]
[phone]
ScentAir.jp
China
[email protected]
[phone]
ScentAir.com/zh-cn

ABOUT SCENTAIR
ScentAir Technologies, LLC., privately held and founded in 1994,
provides best-in-class ambient scent marketing solutions to many of the
world’s most recognized brands. As the global leader in olfactory
marketing, the Company creates memorable impressions for both small
businesses and global enterprises, elevating their customer experience
through the power of scent. Based in Charlotte, NC, USA, and corporate
offices in the United Kingdom, France, Netherlands, China, Hong Kong,
and Australia. The Company’s 425+ global team members service
customers in 119 countries through its dedicated global supply chain
and manufacturing operations in North America, Europe, and Asia.
ScentAir is committed to the creation of customized scent strategies
that boost clients’ brand sentiments, customer loyalty, and sales. To
learn more, go to ScentAir.com.

U.S. Patent Pending
© ScentAir
Do not discard