ScentAir WHISPER PRO User manual

SCENTAIR WHISPER PRO
USER MANUAL

SCENTAIR WHISPER PRO
User Manual
U.S. Patent Pending & Patent 7,651,077
Rev 10.20

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CONGRATULATIONS ON YOUR NEW SCENTAIR WHISPER PRO!
This product guide walks you through setting up your device, changing the fragrance
cartridge, and controlling your ScentAir Whisper PRO through Wi-Fi, AI and more.
We’re thrilled you’ve chosen the ScentAir Whisper PRO for your business and hope it’ll help
you create a memorable experience for your team and visitors.

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PRODUCT GUIDE INDEX
SECTION PAGE
What’s in the Box 6
Safety Tips and Precautions 7
Placing your ScentAir Whisper PRO 8
Setting up your ScentAir Whisper PRO 9
Managing Settings Manually 10
Understanding the LED Lights 11
Connecting to Your Local Wi-Fi Network 12
Using the ScentAir App (Wi-Fi & Bluetooth) 14
Connecting to Google Assistant & Alexa 16
Using ScentConnect.com 18
Creating a Scent Event 22
Replacing the Fragrance Cartridge 24
Quick-Help 25
Contact Us 29

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WHAT’S IN THE BOX?
ScentAir Whisper PRO System
12V Power Supply Product Guide Optional Horizontal Orientation Feet (2)

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SAFETY TIPS AND PRECAUTIONS
Please follow these important guidelines to prevent product damage or injury.
ALWAYS
• Use both hands while handling the device.
• Place on a stable, level surface like a shelf, table or desk.
• Keep out of reach of small children and pets.
NEVER
• Take the device apart or attempt to repair the device yourself. If your device needs service,
please contact ScentAir Technical Services at 866.723.6824.
• Tilt, move or change your fragrance cartridge while the device is in operation.
• Cover the device with an object or material while the device is in use.
• Insert hands or objects down into the cartridge opening as the fan may cause injury.

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PLACING YOUR SCENTAIR WHISPER PRO
Follow these DOs and DON’Ts when placing your device:
DO set the device
• On a stable, level surface like a table or desk.
• In a location with good airflow to ensure the fragrance is dispersed evenly.
Remember, the fragrance can reach an area of up to 1,000 square feet.
DON’T set the device
• On an uneven surface.
• Where it can be easily knocked over.
• Within the reach of small children or pets.

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SETTING UP YOUR SCENTAIR WHISPER PRO
1. Remove the device from the box.
2. Set the device on a level surface.
3. Remove the lid and set it aside.
4. Remove your fragrance cartridge from its packaging.
5. Carefully lower your fragrance cartridge into the ScentAir
Whisper PRO.
6. Place the lid back on the device. Magnetic closures will secure
the lid.
7. Plug in the device to turn it on.
8. Decide how you plan to control your ScentAir Whisper PRO:
• Manually
• Wi-Fi
• Bluetooth
NOTE: Manual operations will begin automatically. Connecting to
Bluetooth or Wi-Fi is recommended to leverage the full scheduling
features.

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MANAGING YOUR SCENTAIR WHISPER PRO SETTINGS MANUALLY
Buttons located on the bottom of your ScentAir Whisper PRO allow you to change your device
settings manually. Use the ScentAir app or ScentConnect.com for advanced scheduling.
PAUSE FAN
Holding down the Pause button for 5-SECONDS pauses your device for 60 minutes. After 60
minutes, the device will resume its previously set schedule or settings. By pressing the Pause
bottom quickly 1, 2, or 3 times you can cycle through the Whisper PRO manual schedule
settings. When not connected to Wi-Fi or the ScentAir App the Whisper PRO will run on one of
three default 24/7 schedules:
• Low = 40 seconds every 4 minutes (pause blinks once)
• Medium = 1 minute 20 seconds every 4 minutes (pause blinks twice)
• High = 2 minutes every 4 minutes (pause will blink three times)
FAN SPEED
The Fan Speed button controls the speed of the fan, which determines how far your fragrance
will diffuse. The fan speed can be set to 10%, 40%, 70%, and 100% through the fan button on
the bottom of your Whisper PRO. When not connected to Wi-Fi or the ScentAir App, from the
factory the fan is set to a low-1 setting (1= low, 10=max).
LED CONTROL
The LED Control button allows you to choose the color of the LED lighting on your device. This
button also turns the LED lighting feature on and off.

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UNDERSTANDING THE LED INDICATORS
The lighted LED indicators on the back of the ScentAir Whisper PRO signal the status of your
device: Power, Schedule, and Wi-Fi connectivity. Following is a guide to the meaning of each light.
Power: OOGREEN LED Light
• Off - No power is flowing to the device.
• Pulsing – The device has received the latest update from ScentConnect.
• Solid – Power is flowing to the device.
• Blinks – Several blink sequences are described in the button section of this guide
Schedule: OOORANGE LED Light
• Off – No events are scheduled for the device.
• Slow Pulsing – The device is paused (in standby/pause mode).
• Fast Pulsing – The device is in a resting cycle of a schedule.
• Solid – A scheduled Event is currently running.
Wi-Fi: OOBLUE LED Light
• Off – The device is not connected to Wi-Fi.
• Slow Pulsing – The device has a saved network but is not connected.
• Fast Pulsing – The device is connected to Wi-Fi.
• Solid – The device is online and connected to a Wi-Fi network.
Identify: OOGREEN LED Light | OOORANGE LED Light | OOBLUE LED Light
When Connected to Bluetooth the “IDENTIFY” feature will cause all LEDs to blink for approximately 5 seconds.

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CONNECTING TO YOUR LOCAL WIFI NETWORK
1. Ensure your device is plugged into a power source
2. Locate an available Wi-Fi connection using a
desktop or mobile device
3. Select the Wi-Fi network that matches the last 6
digits of the MAC address found on the bottom of
your device
EXAMPLE: If your device label read like the below
image, the network would display to you as
“ScentAir-Whisper- 6C-A3-8C”
4. Enter the pre-programmed ScentAir master device
password: scentconnect — be sure to use
lowercase letters — this password cannot be reset or
changed
ScentAir-Whisper- 6C-A3-8C

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5. Select your company Wi-Fi network when prompted
on the popup screen
6. Enter your company Wi-Fi network password to
connect
7. Congratulations! You are now connected to your
local Wi-Fi network
NOTE: Holding the PAUSE button on the bottom of the
machine for 15 seconds will reset all WiFi credentials to
factory settings.
WI-FI CONNECTION TIPS
• For optimal security, we recommend connecting your ScentAir device on a secure, password-
protected Wi-Fi network that does not change frequently – not on an open network
connection
• If you are experiencing any problems connecting to the ScentConnect platform during setup,
please try another device running MAC OS, OSX, Android, or Windows machine with Wi-Fi
capabilities
• If the popup screen does not appear, enter this URL into your browser to continue to the next
step: 192.168.1.1
• ScentAir devices use Wi-Fi specifications 802.11b/g/n. and operates using the frequency
range: 2.4 GHz. The device will not function on a 5 GHz frequency range.
ScentAir-Whisper- 6C-A3-8C

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USING THE SCENTAIR APP
The ScentAir App can be used via your local Wi-Fi network or directly to your smartphone using
Bluetooth. If you have full access to your local Wi-Fi network, this is the recommended connection
type, as this allows you to control your device(s) from anywhere in the world. Using Bluetooth is best
for applications where you can’t access your local Wi-Fi and want quick one-to-one device controls.
With Bluetooth you will only have device controls when you are in close proximity to your device.
CONNECTING VIA WIFI
• From the home screen a user will select “Cloud Control ”
• Create an account using your email, sign in with an existing email account, or utilize one
of the social media connections to access the app’s authenticated screens
• Once authenticated, you will be on the App Home screen
Setting Location Details & Alerts
• There is an overflow menu on the left side you can edit your Location details:
»Your location Name
»Timezone
»Opt in to 24/7 status alerts
Adding A New Device
• To add a device simply select the large + button in the middle of your screen
• By selecting the add button, a user will be shown a form to submit:
»Device mac address & pin (an example sticker is displayed)
»Name for your device
• Congratulations! Now your device has been added to your ScentAir account and can
be controlled through the ScentAir app
NOTE: Wi-Fi can handle up to 14 different scent schedule events

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CONNECTING VIA BLUETOOTH
• From the home screen select “Bluetooth Control.”
• If the device is on and your mobile Bluetooth is enabled, your ScentAir Whisper PRO will
show up under Devices Found.
»To identify a device, select “Identify” on your mobile device. The front-facing ScentAir
logo and three LED lights along the bottom of your ScentAir Whisper PRO will blink
together for approximately 5 seconds.
• Select the device and select next
• Congratulations! You are now connected via Bluetooth
• Once connected, you can create schedules, adjust your fan speed, and play with the
LED lighting feature
NOTE: Bluetooth can handle up to 6 different scent schedule events. Events scheduled via
Bluetooth are separate from events scheduled via Wi-Fi and will not run if the device is
connected to Wi-Fi.

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CONNECTING TO GOOGLE ASSISTANT & AMAZON ALEXA
GOOGLE ASSISTANT
• You must have the Google Home app on your mobile device
• From the Google Home “Home Page” Select the + symbol in the upper left corner
• From the menu select “Set Up Device”
• On the next screen select “Works with Google”
• Once on the Home control screen, search for ScentAir
• Selecting ScentAir will open a portal to input their login credentials
• You will see a screen to return to the Google Home app after the credentials have been
authenticated
• Any devices currently set up with ScentAir should show up automatically
• Congratulations! You can now control the device via Google Home
Setting A Room (optional)
• You can also add your ScentAir device to a specific room
• Select the device and click “add to room”
• Then select a room from the predefined defaults, or create a custom room
• Click done
Note: Within the Google Home app, your ScentAir device is shown as a default “Fragrance
Diffuser” icon. This icon/description is set by Google and can not be changed.

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AMAZON ALEXA
• You must have the Alexa app on their mobile device
• From Alexa App home page, select “Browse Skills”
• Once on the Skills and Games page, search for ScentAir and select it
• On the ScentAir page, select Enable to Use.
• This will open a portal to allow you to connect your ScentAir app
• Once you input your login credentials, you will be navigated back to the Alexa app,
where you will be given the option to add a device
• Clicking on Add Device will search for their new ScentAir device
• Once the device is displayed, you can select it and add it as a device
• Congratulations! You can now control the device via Alexa

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USING THE SCENTCONNECT.COM PLATFORM
ScentConnect is the most streamlined way to control your ScentAir Whisper PRO. The cloud-
based device management platform allows you to monitor and adjust your device remotely.
If you plan to connect and use more than 5 ScentAir devices, we strongly recommend using
ScentConnect.
Below are the steps to create an account:
1. Go to scentconnect.com.
2. Select “Signup” above the login box.
3. Enter your email address and click “Signup.”
4. Check your inbox. ScentConnect send you a verification email.
5. Verify your email and follow the on-screen prompts to complete your account.
NAVIGATING THE SCENTCONNECT PLATFORM
ScentConnect has three dashboard views: Organization, Location, and Asset. Here’s a
summary of each dashboard view and what you can do from each one.
ORGANIZATION DASHBOARD
The Organization Dashboard displays the name of your organization and gives you an
overview of all your ScentAir devices, called assets. You will be able to see asset locations,
the number of assets at each location, and their status. To view detailed information about an
asset at a specific location, simply click the location name to access the Location Dashboard.

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What You Can Do
There are three access levels
on ScentConnect: Manager,
Operator, and Viewer.
Manager - Users with
manager access can edit
device settings and create,
modify, or delete locations
and users.
Operator - Users with operator access can edit device settings.
Viewer - Users with viewer access can view device settings, but they can’t make changes.
LOCATION DASHBOARD
The Location Dashboard displays the name, MAC address, device type, and status of each
asset (device) in the selected location. Customers with manager or operator access can edit
an asset. To view detailed information about an asset, click the asset name to access the Asset
Dashboard
Active
Active
Active

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ASSET DASHBOARD
The Asset Dashboard displays asset (device) details, configuration, and schedule. From the
Asset Dashboard, users with manager or operator access can view asset details, modify
configurations, and create, modify, or delete an scent event schedule.
ASSET DETAILS
The Asset Details section displays the MAC
address, status, configuration changes, and last
synced time of the selected asset.
Active
Synced
Active
Synced