Schulthess washMaster module User manual

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washMaster module
Installation Guide
1Short description 2
2Setting of machine parameters 2
3Online settings for administrators 8
4Self-test 17
5Error messages 17
6Operating data 18
7Installing the WashMaster module 19
8Connecting the washMaster module 21

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1 Short description
To wash with the washMaster module, you need a user card – as with the CRM. In addition
each customer has an online account. The credit is no longer stored on the card, but online.
The account is updated when the machine is online.
washMaster module Instruction no. 539 671
washMaster ID Reader Instruction no. 539 702
Retrofit set washMaster from september 2018 Product no. 51 076
Retrofit set washMaster up to september 2018 WA Product no. 51 077
Retrofit set washMaster up to september 2018 WT Product no. 51 078
2 Setting of machine parameters
Activate the washMaster module in the “Machine parameters” menu.
Further settings can then be made under “Additional functions”.
Access the “Settings” menu by a long press on the red highlighted bar (5 seconds).
Call the “Service functions” and “Additional functions” by long press (5 seconds) on the arrow
button “Forward”.
2.1 Machine parameters
Set the parameter “Interface” to “Connectivity” and the parameter “Payment systems” to “Card”.
The exact procedure can be found in the service manual.

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2.2 Additional functions
To make specific settings after activating the Connectivity module, press the light bar next to
“Additional functions”.
Enter the code 29 / 05 / 17 (field test: 03 / 04 / 05).
The Additional functions menu appears.
Select “Connectivity”.
Network settings can be made and pairing functions can be performed here:
•Select the menu item Network to check the connection status and make various
configurations.
•Select the menu item Pairing to configure the link between the machine and an account.
2.2.1 Network
The following options can be selected in the network settings:

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Status
The status shows how the machine is connected to the network:
Display
Description
Switched off
The WLAN connection is switched off.
Waiting for user
The machine waits for an input or action from the user.
Connect ...
An attempt is made to establish a connection or a link.
LAN connected
The machine is connected to a wired network.
WLAN connected
The machine is connected to a WLAN network
LAN/WLAN
connected
The machine is connected to both wired and wireless networks.
Not connected
No connection available, neither by cable nor with WLAN.
Bugs
An error has occurred.
Timeout
The time for establishing a connection or pairing has been exceeded.
If an error occurs, an error code is displayed. The exact error description can be found in the
table:
No.
Cause of error
Error eradication
408
Configuration failed
Please try again.
409
Timeout for network
configuration via Bluetooth
Set the network parameters via Bluetooth (Mobile
App).
410
Timeout for network
configuration via the Web page
Set the network parameters as described under “Web
configuration”.
411
Timeout for network
configuration via WPS
The machine has not received any network
parameters via WPS. Call the WPS function on the
machine and the WiFi router.
412
WPS configuration failed
Configure WPS again or set the network parameters
via Web configuration.
413
The network configuration was
aborted by the user
WPS Configuration
This option is currently not available.

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Web configuration
To establish the connection to the web, proceed as follows:
- Select Web Configuration. The machine starts a hotspot.
The SSID on the device is called “SMAG_Config_xxxxx”. The 5-digit number is part of the
MAC-Address.The associated WiFi password is shown on the display.
- Connect the tablet or smartphone to the hotspot and enter the password.
- In the browser, open page 192.168.4.1
- Enter the SSID and password of the WiFi router/Access Point in the input fields in the laundry
facility.
- Confirm the entry with “Submit”.
The status should then change to “Connected WLAN”.
If an error occurs, an error code is displayed. The exact error description can be found in the
table under “Status”.
BT Configuration
This option is not available.
Shut down
The WLAN connection is switched off.
2.2.2 Pairing
The following options can be selected in the pairing settings:

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The status of the respective paring screens can assume the following states:
Display
Description
Switched off
Machine is not assigned to an account
Request pairing ID
The pairing ID is requested by the Schulthess portal
Waiting for confirmation
The pairing ID must be entered in the Schulthess portal
Pairing ...
An attempt is made to connect the machine to the account.
Paired
The machine has been successfully assigned to an account
Bugs
A pairing or network error is present
Timeout
A timeout has occurred
- No network connection available
- Internet connection not possible
- No connection to the Schulthess portal
- The pairing ID was not entered on the Schulthess portal
Prerequisites for pairing:
- Machine is connected to the local network
- The local network provides an Internet connection
- A property management has been created in the backend
- The laundry facility is configured
- Machine is not paired (an existing pairing can be disabled in the Schulthess portal or on the
machine with “Pairing” -> “Switch off”)
Status
Current errors and the pairing status are displayed under “Status”.
A detailed description of the errors can be found in the table.
Error:
No.
Cause of error
Error eradication
304
Internal pairing error
Please try again
305
Machine is already assigned
to a laundry facility
Remove the machine from the laundry facility in the
Schulthess portal or via “Pairing” –> “Switch off”.
Perform the pairing again.
306
Machine is already paired
Remove the machine from the laundry facility in the
Schulthess portal or via “Pairing” –> “Switch off”.
Perform the pairing again.
307
Pairing timeout
A timeout has occurred
- No network connection available
- Internet connection cannot be established
- No connection to the Schulthess portal
- The pairing ID was not entered on the
Schulthess portal (see section “Prerequisites”)
308-311
Internal unpairing error
Please try again

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Start
A pairing ID is shown on the display.
Pairing is described in detail in the section “Online settings”.
The pairing ID can be entered in the Schulthess portal. The machine is then assigned to the
account and to the selected laundry facility.
The pairing status should then be shown on the display with “Paired”.
Shut down
If a machine is removed from the laundry facility, e.g. if it needs to be replaced, it can be deleted
from the Schulthess portal account.
The pairing status should then be shown on the display with “Shut down”.

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3 Online settings for administrators
3.1 Configure backend
3.1.1 Create / change price list
Select the menu . You now have two options:
•Either select the function “New price list”:
•Or click on the “Edit” symbol of an existing price list:
Enter a new name for the price list or change the existing name.
Select the type of price list: “Washing machine (standard)” or “Dryer (standard)”
Copy the standard prices or change them if required.
Press “Send configuration” to save the price list.
A new price list or a new version of an existing price list is created. In both cases, the price
list is not yet used, but only when a corresponding configuration has been assigned to a
laundry group.
3.1.2 Create/change configuration
Select the menu . You now have two options:
•Either select the option “New configuration”
•Or select the “Edit” icon of an existing configuration.

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A window for creating or changing a configuration opens.
Enter the desired name.
Currently only the currency “CHF” is available.
Select an existing price list for “Standard washing
machine” and “Standard dryer”.
Select “CreditCard.Prepaid” and “ESR.Prepaid” as
payment methods (the remaining payment methods
are not yet available).
Calendar enabled
The use of the calendar can be switched on or off.
No reservations can be made by users when the
calendar is switched off. It is still possible to lock the
machines for maintenance.
Notifications enabled
The property management can activate the use of
“Push notifications”.
Offline limit
If the machine is offline (no connection to the
backend), no programmes can be executed because
the credits and the calendar cannot be checked.
To enable offline use, the number of programme
executions permitted in the offline state can be
configured here.
The configured number of debits is now stored locally
on the machine and transferred when reconnecting to
the back end.
Important:
In the case of offline use, conflicts may arise with
reservations made in the calendar. A user's balance
may be negative when running programmes offline.
Update card content
When the card content is activated, the current credit is stored on the user's card. When used
offline, the credit value on the card is checked and programme execution may be refused.
Important:
The actual credit is always managed in the backend system. The credit value on the card may
be outdated and is used only as a guide in offline mode.
Time buffer for making reservations after the machine use
When the programme is selected, the machine reports the expected machine running time. An
entry is created in the calendar for this runtime. This prevents another user from making a
reservation within the machine runtime. To give the user enough time to unload the machine at
the end of the machine runtime and before the next reservation, the desired time can be added
in this field.
Save the configuration with “Send configuration”.

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3.1.3 Create laundry group
The laundries are organized in groups. The same configuration applies to all laundry facilities of
one laundry group. A configuration is accordingly assigned to an entire group and not to
individual laundry facilities.
Select the menu.
Click the +button to create a new laundry group:
The following window appears:
Enter a name and description for the group and press “Submit”.
Select an existing configuration and confirm with “Submit”.

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3.1.4 Create a laundry facility
Click on the +button to create a new laundry facility:
The following window appears:
Enter a name and address for the laundry.
Optionally, a service company can be selected for the laundry. In case of critical error
messages, it will be automatically informed by e-mail.
Press “Submit”.
Select an existing laundry group and confirm with “Submit”.
This gives the laundry the configuration and price lists assigned to the group.

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3.1.5 Assigning the machine to another laundry facility
Prerequisites
Laundry facility, laundry group, configuration and price list have been created and assigned
Procedure
-In the browser, open the page http://workspace.washMaster.ch.
-Log on to the portal with a PM user.
-Open the menu “Machines”.
-Call up the “Connect machine” function in the menu
-Start pairing at the machine as described in “Starting the pairing”.
-Enter the PIN as shown on the machine.
-Enter the desired name of the machine.
-Select the laundry facility. Configuration and price list are now sent to the machine and
updated automatically.
3.1.6 Delete configurations and price lists
To delete a configuration or price list, select the Edit icon. A pop-up window for editing with
a “Delete” button is displayed.
Deleted configurations and price lists are no longer displayed in the overview for the PM user
and can no longer be assigned to a group or configuration.
Already assigned configurations and price lists are, however, still used; when new laundries and
machines are added, they are still transmitted to the machines. Deleting configurations and
price lists prevents them from being used when configuring new laundries and groups.
This means that the deletion has no effect on existing laundries and groups.

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3.1.7 Delete laundries
A laundry facility can be deleted by clicking the button.
Deletion is only possible, however, if no machine is assigned to the laundry facility.
3.1.8 Removing the machine from the laundry facility
A machine can be removed from a laundry facility by clicking the button.
The machine is then assigned a default configuration. It is not possible to run a programme or
query credit afterwards.
An unassigned machine can be reassigned to a laundry facility without pairing.
3.1.9 Unpairing of machines
A machine without an assigned laundry facility can be removed from the property management
account.
The machine can then be assigned to the same or a different property management. A remote
machine must be re-paired for it to be reused.
Attention:
Re-pairing can only be carried out on the machine.
Unpairing can also be performed directly at the machine. This is necessary if there is no access
to the previous property management account, e.g. after the purchase of a used machine.

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3.1.10 User overview
In the “Users” menu you can see which RFID cards are in use by users of a
property management company.
The cards are visible as soon as they have been used for the first time to execute a programme
or to query the credit balance.
If users have registered online, their name and e-mail address will be displayed.
3.1.11 Deactivate card
A card can be deactivated, e.g. in case of loss.
Find the card in the user overview and block it with the switch under “Card
blocked”.
3.1.12 Deactivate account
An account can be deactivated, for example, when a tenant moves out. In this
case, the assigned card can no longer be used.
Search for the account in the user overview and block it with the button under
“Account blocked”.
If a user has requested an account closure, his account will be automatically blocked.
3.1.13 Adjust balance manually
You can change the balance of an account manually. In this way, for example, you can set the
initial credit.
Find the card in the user overview and click on the “Book” button.
You can change the balance of an account manually. In this way, for example, you can set the
initial credit.
To do this, search for the card in the user overview and click on the “Book” button.
A window appears showing the current account balance and an amount can be loaded or
debited.

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3.1.14 Locking machines
In the menu, machines can be reserved for maintenance purposes.
To do this, select the start time for locking the machine in the calendar.
The desired lock duration can be entered in the popup window.
3.1.15 Unlock the machine
A planned or current machine lock can be deleted by clicking on the “Cancel” button after the
respective entry.
If the lock is active, the end of the lock is set to the current time. A future scheduled lock will be
completely removed from the calendar.

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3.1.16 Reporting
The menu allows you to create various types of reports.
Select the start and end time for the desired report type in the popup and select “Download”.
A report file is generated which can be viewed and edited in Excel.
The data can be sorted and filtered in Excel.
Machine utilization
Start Time Start of the action, e.g. start of programme execution, construction
of a laundry facility or addition of a machine.
End Time End of the action, for example, end of programme execution,
extinguishing a laundry facility, removing the machine.
Processing Time Processing time in the backend.
Online Mode The bookings are processed immediately.
Offline Mode The bookings are processed at a later time.
Use Type Use allowed Valid debit
Reversal Reverse posting if a programme is aborted
Use denied Programme was not released, e.g. because of
low balance
Availability of machines, laundries and groups
Online Indicates whether a posting was made in online or offline mode.
Property Manager Id ID of the property management
Property Manager Name Name of the property manager
Laundry Group Id ID of the laundry group
Laundry Group Name Name of the laundry group
Laundry Facility ID ID of the laundry facility
Laundry Facility Name Name of the laundry facility
User ID ID of the user
User Name Name of the user
Machine Name Internal name for the machine
Machine Display Name Name assigned to the machine
Amount Debited or reversed amount
Card ID Card number

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4 Self-test
The service technician has the opportunity to check the machine and its successful integration
into the network and Internet availability. For this purpose, the service card is inserted into the
card slot in the basic screen.
If the machine was able to establish a connection to the server, the message “Service card: test
OK” is displayed.
If no connection is possible, the message “Service card: test failed” is displayed.
5 Error messages
There are error messages that are displayed in plain text for the user (H messages) and
messages that are coded and intended for the service (F error).
Error messages are displayed on a pop-up screen.
5.1 Error messages F
Error Error messages Cause of error Reaction of the machine
F-50 No connection to the washMaster
module
washMaster module is
defective or cable from the
washMaster module to the
power unit disconnected
The machine cannot establish a connection
to the washMaster module.
As long as the error message is displayed,
no programme can be selected.
F-51 Error in
programming
No washMaster module has
been given parameters, but a
Connectivity module is
attached.
The machine is identifying a washMaster
module, but it has not been given
parameters.
As long as the error message is displayed,
no programme can be selected.
F-56 Error in
programming
No washMaster module has
been given parameters, but a
Connectivity module is
attached.
The machine is identifying a washMaster
module, but it has not been given
parameters.
As long as the error message is displayed,
no programme can be selected.
F-62 No connection to the washMaster
module
washMaster module is
defective or cable from the
washMaster module to the
power unit disconnected
The machine cannot establish a connection
to the washMaster module.
As long as the error message is displayed,
no programme can be selected.

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5.2 Plain text messages
Error type Cause of error Remedy
Balance too low
Please top up account
The account balance is too
small for the selected
programme.
Top up your account with a paying-in
slip or online
Card blocked
Please check the status of
your card and your account.
The card or account cannot be
accessed (possibly blocked by
the administrator).
Check the online account or the status
of the card
Invalid or unknown card
A wrong or unknown card is
used.
Use only the card shown above.
Machine was not configured
correctly
The machine is not compatible
with the card.
Use a different card or contact the card
issuer
Machine is reserved for
another user.
Please check calendar or
use other machine.
Machine is occupied by another
user.
Check calendar or use another
machine.
The machine is currently
blocked and cannot be used.
The machine is blocked, e.g. by
maintenance or unauthorized
payments.
If possible, use another machine.
Security or system error
The machine has an error.
Please contact the caretaker.
The current programme was
paid by Mobile payment.
The programme was
successfully paid for.
The machine starts automatically.
Programme price will be
settled at a later date.
The machine is offline and
cannot access the server.
If the machine is offline, the amount
cannot be debited. This will happen
later when the machine is back online.
Wrong laundry facility number
The laundry facility number of
the machine does not match
the card number.
Use another card or machine
6 Operating data
The version of the washMaster module is displayed in the operating data.

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7 Installing the washMaster module
The work may only be carried out by a specialist!
Opening the machine and removing the cover is described in the service manual.
7.1 Procedure for appliances with machine number > 0xxxx 18 38 xxx
7.1.1 Installing the WashMaster ID Reader
The installation of the washMaster ID Reader (539 462) in the machine is described in the
Service Manual (see section “Removing / Installing an additional panel”).
7.1.2 Installing the antenna in the machine
Washing machine
Insert antenna holder Glue the antenna
Dryer
Insert antenna Glue the antenna

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7.1.3 Positioning the washMaster module
Position the washMaster module with a spacer.
Note:
If a washMaster module V1 big (539 669) is replaced with a washMaster Modul V2 small (539
671), a print fastening clip must be removed and refitted in washing machines as well as dryer
(see illustrations).
Washing machine
WashMaster module V1 big (539 669) WashMaster module V2 small (539 671)
Dryer
WashMaster Modul V1 gross (539 669) WashMaster Modul V2 klein (539 671)
Then the antenna can then be plugged onto the washMaster module. Wiring must be carried out
as described in the next chapter: “Connecting the washMaster module”.
7.2 Procedure for appliances with machine number < 0xxxx 18 38 xxx
If the machine is older than the machine number described above, you must also replace the
control and power unit as well as the crossbeam.
After that you can proceed as described in the section above.