Seagate EXOS ST24000NM001H User manual

* Default configuration is 512E.
See Section 2.2.1 for Fast Formatting between
4KN and 512E configurations
205194300, Rev. A (Draft 1)
Exos X24 SATA Sept 2023
X24 SATA Product Manual
512E*Models Self-
Encrypting
512E*Models Instant
Secure Erase
ST24000NM001H ST24000NM002H
ST20000NM001H ST20000NM002H
ST16000NM001H ST16000NM002H
ST12000NM001H ST12000NM002H
ST10000NM021H

© 2022 Seagate Technology LLC. All rights reserved.
Publication number: 205194300, Rev. A (Draft 1) 3August 2023
Seagate, Seagate Technology and the Spiral logo are registered trademarks of Seagate Technology LLC in the United States and/or other countries. Raid Rebuild and
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logo is a certification mark of NIST, which does not imply product endorsement by NIST, the U.S., or Canadian governments.All other trademarks or registered trademarks are
the property of their respective owners. No part of this publication may be reproduced in any form without written permission of Seagate Technology LLC.
Call 877-PUB-TEK1 (877-782-8351) to request permission.
When referring to drive capacity, one gigabyte, or GB, equals one billion bytes and one terabyte, or TB, equals one trillion bytes. Your computer’s operating system may use
a different standard of measurement and report a lower capacity. In addition, some of the listed capacity is used for formatting and other functions, and thus will not be
available for data storage. Actual quantities will vary based on various factors, including file size, file format, features and application software. Actual data rates may vary
depending on operating environment and other factors. The export or re-export of hardware or software containing encryption may be regulated by the U.S. Department of
Commerce, Bureau of Industry and Security (for more information, visit www.bis.doc.gov), and controlled for import and use outside of the U.S. Seagate reserves the right to
Document Revision History
Revision Date Pages affected and Description of changes
Rev. A (Draft 1) 08/06/2023 Initial draft. Model Numbers, spec, Mech drawings, wave forms, commands, logpgs, etc

Seagate Exos X22 SATA Product Manual, Rev. A (Draft 1) 2
Contents
Seagate® Technology Support Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1.0 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
1.1 About the Serial ATA interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
2.0 Drive specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
2.1 Specification summary tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
2.2 Formatted capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
2.2.1 Fast Format - logical sector size conversion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
2.2.2 LBA mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2.3 Recording and interface technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
2.4 Start/stop times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
2.5 .Power specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
2.5.1 Power consumption. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
2.5.2 Conducted noise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
2.5.3 Voltage tolerance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
2.5.4 Extended Power Conditions - PowerChoice™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
2.6 Environmental limits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
2.6.1 Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
2.6.2 Humidity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
2.6.3 Effective Altitude (sea level) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
2.6.4 Shock and Vibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
2.7 Acoustics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
2.7.1 Test for Prominent Discrete Tones (PDTs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
2.8 Electromagnetic immunity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
2.9 Reliability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
2.9.1 Annualized Failure Rate (AFR) and Mean Time Between Failures (MTBF) . . . . . . . . . . . . . 24
2.10 HDD and SSD Regulatory Compliance and Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
2.10.1 Regulatory Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
2.11 Corrosive environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
2.12 Reference documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
2.13 Product warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
2.13.1 Shipping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

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Contents
2.13.2 Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
2.13.3 Product repair and return information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
3.0 Configuring and mounting the drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
3.1 Handling and static-discharge precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
3.2 Configuring the drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
3.3 Serial ATA cables and connectors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
3.4 Drive mounting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
3.4.1 Mechanical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
4.0 About self-encrypting drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
4.1 Data encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
4.2 Controlled access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
4.2.1 Admin SP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
4.2.2 Locking SP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
4.2.3 Default password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
4.3 Random number generator (RNG) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
4.4 Drive locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
4.5 Data bands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
4.6 Cryptographic erase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
4.7 Authenticated firmware download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
4.8 Power requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
4.9 Supported commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
4.10 RevertSP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
4.10.1 ATA Security Erase Unit Command on SED SATA drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
4.10.2 Sanitize Device - CRYPTO SCRAMBLE EXT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
5.0 Serial ATA (SATA) interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
5.1 Hot-Plug compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
5.2 Serial ATA device plug connector pin definitions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
5.3 Supported ATA commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
5.3.1 Identify Device command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
5.3.2 Identify Device Data log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
5.3.3 Device Statistics log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Seagate Exos X22 SATA Product Manual, Rev. A (Draft 1) 4
Contents
5.3.4 Set Features command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
5.3.5 S.M.A.R.T. commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Seagate Exos X22 SATA Product Manual, Rev. A (Draft 1) 5
For Seagate Product Support, visit: www.seagate.com/support
For Seagate Compliance, Safety, and Disposal, visit: www.seagate.com/support
For Firmware Download and Tools Download for Secure Erase, visit: www.seagate.com/support/downloads/
For information regarding online support and services, visit: www.seagate.com/contacts/
For information regarding Warranty Support, visit: www.seagate.com/support/warranty-and-replacements/
For information regarding data recovery services, visit: www.seagate.com/services-software/recover/resources/
For Seagate OEM and Distribution partner and Seagate reseller portal, visit: www.seagate.com/partners
Seagate® Technology Support Services

Seagate Exos X24 SATA Product Manual, Rev. A (Draft 1) 6
www.seagate.com Introduction
1.0 Introduction
This manual describes the functional, mechanical and interface specifications for the following:
Seagate® Exos® X24 SATA drive models.
These drives provide the following key features:
• 7200 RPM spindle speed.
• Fluid Dynamic Bearing motor
• Tri Stage Actuator
• 512MB Cache buffer
• Full-track multiple-sector transfer without local processor intervention.
• High instantaneous (burst) data-transfer rates (up to 600MB per second).
• Native Command Queuing with command ordering to increase performance in demanding applications.
• PowerChoice™ for selectable power savings
• Perpendicular recording technology provides the drives with increased areal density.
• SeaTools™ diagnostic software performs a drive self-test that eliminates unnecessary drive returns.
• State-of-the-art cache and on-the-fly error-correction algorithms.Support for S.M.A.R.T. drive monitoring and reporting.
• Supports latching SATA cables and connectors.
• T13 Fast Format conversion (see Section 2.2.1)
• Top Cover Attached motor for excellent vibration tolerance
• Worldwide Name (WWN) capability uniquely identifies the drive.
NOTE Seagate recommends validating the configuration with the selected HBA/RAID
controller manufacturer to ensure use of full capacity is supported.
NOTE The Self-Encrypting Drive models indicated on the cover of this product manual have
provisions for “Security of Data at Rest” based on the standards defined by the Trusted
Computing Group (see www.trustedcomputinggroup.org).
512E ISE as Base Models
SED ISE
ST24000NM001H
ST20000NM001H
ST16000NM001H
ST12000NM001H
ST24000NM002H
ST20000NM002H
ST16000NM002H
ST12000NM002H
ST10000NM021H

Seagate Exos X24 SATA Product Manual, Rev. A (Draft 1) 7
www.seagate.com Introduction
1.1 About the Serial ATA interface
The Serial ATA interface provides several advantages over the traditional (parallel) ATA interface. The primary advantages
include:
• Easy installation and configuration with true plug-and-play connectivity.
It is not necessary to set any jumpers or other configuration options.
• Thinner and more flexible cabling for improved enclosure airflow and ease of installation.
• Scalability to higher performance levels.
In addition, Serial ATA makes the transition from parallel ATA easy by providing legacy software support. Serial ATA was
designed to allow users to install a Serial ATA host adapter and Serial ATA disk drive in the current system and expect all
of the existing applications to work as normal.
The Serial ATA interface connects each disk drive in a point-to-point configuration with the Serial ATA host adapter. There
is no master/slave relationship with Serial ATA devices like there is with parallel ATA. If two drives are attached on one
Serial ATA host adapter, the host operating system views the two devices as if they were both “masters” on two separate
ports. This essentially means both drives behave as if they are Device 0 (master) devices.
NOTE The host adapter may, optionally, emulate a master/slave environment to host
software where two devices on separate Serial ATA ports are represented to host
software as a Device 0 (master) and Device 1 (slave) accessed at the same set of host
bus addresses. A host adapter that emulates a master/slave environment manages
two sets of shadow registers. This is not a typical Serial ATA environment.
The Serial ATA host adapter and drive share the function of emulating parallel ATA device behavior to provide backward
compatibility with existing host systems and software. The Command and Control Block registers, PIO and DMA data
transfers, resets, and interrupts are all emulated.
The Serial ATA host adapter contains a set of registers that shadow the contents of the traditional device registers, referred
to as the Shadow Register Block. All Serial ATA devices behave like Device 0 devices. For additional information about
how Serial ATA emulates parallel ATA, refer to the “Serial ATA: High Speed Serialized AT Attachment” specification. The
specification can be downloaded from www.serialata.org.

Seagate Exos X24 SATA Product Manual, Rev. A (Draft 1) 8
www.seagate.com Drive specifications
2.0 Drive specifications
Unless otherwise noted, all specifications are measured under ambient conditions, at 25°C, and nominal power. For
convenience, the phrases the drive and this drive are used throughout this manual to indicate the Exos X24 SATA drive
models
2.1 Specification summary tables
The specifications listed in the following tables are for quick reference. For details on specification measurement or
definition, see the appropriate section of this manual.
Table 1 Drive specifications summary
Drive specification ST24000NM001H
ST24000NM002H
ST20000NM001H
ST20000NM002H
Formatted (512 bytes/sector)* 24TB 20TB
Guaranteed sectors (see Section 2.2)
Heads 20 18
Disk 10 9
Bytes per logical sector 537
Bytes per physical sector 4096
Recording density, KBPI (Kb/in max) 2552
Track density, KTPI (ktracks/in avg.) 512
Areal density, (Gb/in2 avg) 1260
Spindle speed (RPM) 7200
Internal data transfer rate (Mb/s max) 2951
Max Sustained transfer rate OD (MiB/s 272 (285 MB/s max)
Sustained transfer rate OD (MiB/s 259 (272 MB/s max)
I/O data-transfer rate (MB/s max) 600
ATA data-transfer modes supported PIO modes 0–4
Multiword DMA modes 0–2
Ultra DMA modes 0–6
Cache buffer 256MB (262,144KB)
Weight: (maximum) 685g (1.510 lb)
Average latency 4.16ms
Power-on to ready (sec) (typ/max) 25/30
Standby to ready (sec) (typ/max) 25/30
Startup current (typical) 12V (peak) 2.6A
2.0A (optional configuration through Smart Command Transport)
Voltage tolerance (including noise) 5V ± 5%
12V ± 10%
Operating temperature 10 to 60°C (Drive Reported Temperature)
Non-Operating temperature –40° to 70°C (Ambient Temperature, see sections 2.6.1 and 2.13)

Seagate Exos X24 SATA Product Manual, Rev. A (Draft 1) 9
www.seagate.com Drive specifications
*One GB equals one billion bytes when referring to hard drive capacity. Accessible capacity may vary
depending on operating environment and formatting.
*See Section 2.9, "Reliability" for rated MTBF device operating condition requirements.
Temperature gradient (°C per hour max) 20°C (operating)
20°C (non-operating)
Relative humidity* 5% to 95% (operating)
5% to 95% (non-operating)
Relative humidity gradient 20% per hour max
Altitude, operating –304.8 m to 3,048 m
(–1000 ft to 10,000+ ft)
Altitude, nonoperating
(below mean sea level, max)
–304.8 m to 12,192 m
(–1000 ft to 40,000+ ft)
Operational Shock (2 ms) 40 Gs
Non-Operational Shock (2 ms) 200 Gs
Linear Random Operating Vibration 5–500 Hz: 0.70 Grms
Random Rotary Operating Vibration 20–1500Hz: 12.5 rads/s²
Linear Random Non-Operating Vibration 2–500 Hz: 2.27 Grms
Drive acoustics, sound power (bels)
Idle 2.8 (typical)
3.0 (max)
During periods of drive idle, some offline activity may occur according to the
SMART specification, which may increase acoustic and power to operational levels.
Performance seek 3.2 (typical)
3.4 (max)
Nonrecoverable read errors 1 sector per 1015 bits read
Annualized Failure Rate (AFR)* 0.35% based on 8760 POH
Maximum Rated Workload* Maximum rate of <550TB/year
Workloads exceeding the annualized rate may degrade the drive MTBF and impact product
reliability. The Annualized Workload Rate is in units of TB per year, or TB per 8760 power
on hours. Workload Rate = TB transferred * (8760 / recorded power on hours).
Warranty To determine the warranty for a specific drive, use a web browser to access the following
web page: www.seagate.com/support/warranty-and-replacements/.
From this page, click on the “Is my Drive under Warranty” link. The following are required to
be provided: the drive serial number, model number (or part number) and country of
purchase.The system will display the warranty information for the drive.
Load-unload cycles 600,000
Supports Hotplug operation per
Serial ATA Revision 3.3 specification
Yes
Drive specification ST24000NM001H
ST24000NM002H
ST20000NM001H
ST20000NM002H