Seagate OneStor SP-3584 Operation manual

OneStor® SP-3584
Installation & User Guide
Part No. 83-00007099-10-01
Revision B
June 2017

Notices
The information in this document is subject to change without notice.
While every effort has been made to ensure that all information in this document is accurate, the Authors
accept no liability for any errors that may arise.
No part of this document may be transmitted or copied in any form, or by any means, for any purpose,
without the written permission of the Authors.
Revision B June 2017 Part No. 83-00007099-10-01
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OneStor® SP-3584 Installation & User Guide
Acknowledgments
OneStor® is a registered trademark of Seagate Technology PLC.
Other names and brands may be the property of others.

Contents
iii
Contents
Preface ................................................................................................................................................................... vii
1 Safety ................................................................................................................................................................. 1
1.1 Introduction .................................................................................................................................................. 1
1.2 Damage ........................................................................................................................................................ 1
1.3 Handling ....................................................................................................................................................... 1
1.4 Operation ...................................................................................................................................................... 2
1.5 Electrical Safety ........................................................................................................................................... 3
1.6 Rack System Safety Precautions .................................................................................................................. 4
1.7 ESD Precautions ........................................................................................................................................... 5
1.8 Regional Safety ............................................................................................................................................ 5
2 System Overview .............................................................................................................................................. 7
2.1 The OneStor SP-3584 .................................................................................................................................. 7
2.2 The Enclosure Core Product ........................................................................................................................ 9
2.3 Enclosure Chassis ....................................................................................................................................... 10
2.3.1 Drawers ............................................................................................................................................ 11
2.3.2 Disk Drives in Carriers (DDICs) ..................................................................................................... 12
2.3.3 Operator’s Panel .............................................................................................................................. 13
2.4 Power Supply Unit (PSU) .......................................................................................................................... 15
2.5 Cooling Module ......................................................................................................................................... 16
2.5.1 System Airflow .................................................................................................................................. 17
2.6 SBB I/O Module ........................................................................................................................................ 17
2.7 Enclosure Management .............................................................................................................................. 18
3 Installation ....................................................................................................................................................... 19
3.1 Preparation ................................................................................................................................................. 19
3.1.1 ESD Precautions .............................................................................................................................. 19
3.1.2 Site Requirements ............................................................................................................................. 19
3.1.3 Unpacking the System ...................................................................................................................... 20
3.2 Installation .................................................................................................................................................. 21
3.2.1 Installing the Rail Kit ....................................................................................................................... 21
3.2.2 Inserting Modules ............................................................................................................................ 23
3.3 Power Cord Connection ............................................................................................................................. 24
3.4 Grounding Checks ...................................................................................................................................... 24
3.5 System Configurations ............................................................................................................................... 24
3.6 Data Security .............................................................................................................................................. 27
4 Operation ......................................................................................................................................................... 29
4.1 Before You Begin ...................................................................................................................................... 29
4.2 Power On .................................................................................................................................................... 29
4.3 Ops Panel LEDs ......................................................................................................................................... 30
4.4 Unit Identification Number ........................................................................................................................ 31
4.4.1 How To Set the Unit Identification Number ..................................................................................... 31
4.4.2 Other Uses ........................................................................................................................................ 32
4.5 Power Down ............................................................................................................................................... 32
4.6 Locking Drawers ........................................................................................................................................ 32

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OneStor® SP-3584 Installation & User Guide
5 Troubleshooting ............................................................................................................................................. 33
5.1 Overview ................................................................................................................................................... 33
5.2 Initial Start-Up Problems ........................................................................................................................... 33
5.2.1 Power Fault ..................................................................................................................................... 33
5.2.2 Host Computer Does Not Recognize Enclosure .............................................................................. 33
5.3 LEDs .......................................................................................................................................................... 34
5.3.1 PSU LEDs ........................................................................................................................................ 34
5.3.2 Cooling Module LEDs ..................................................................................................................... 35
5.3.3 Operator’s Panel LEDs ................................................................................................................... 36
5.3.4 Drawer LEDs .................................................................................................................................. 37
5.3.5 Disk Drive in Carrier (DDIC) LED ................................................................................................ 38
5.3.6 SBB I/O Module LEDs .................................................................................................................... 39
5.4 Thermal Sensors ........................................................................................................................................ 40
5.5 Troubleshooting ......................................................................................................................................... 40
5.5.1 Thermal Monitoring and Control .................................................................................................... 41
5.5.2 Thermal Alarm ................................................................................................................................ 41
5.6 Dealing with Hardware Faults ................................................................................................................... 42
5.7 Firmware Updates ..................................................................................................................................... 42
5.7.1 PSU Firmware Programming Failure ............................................................................................ 42
6 Module Replacement ..................................................................................................................................... 43
6.1 Overview ................................................................................................................................................... 43
6.1.1 Continuous Operation During Replacement ................................................................................... 43
6.1.2 Field Replaceable Units (FRUs) ..................................................................................................... 43
6.2 General Procedures .................................................................................................................................... 44
6.2.1 Opening a Drawer ........................................................................................................................... 44
6.2.2 Closing a Drawer ............................................................................................................................ 45
6.3 Replacing a Disk Drive in Carrier (DDIC) ................................................................................................ 46
6.3.1 Removing a DDIC ........................................................................................................................... 46
6.3.2 Inserting a DDIC ............................................................................................................................. 48
6.4 Replacing a Cooling Module ..................................................................................................................... 49
6.4.1 Removing a Cooling Module ........................................................................................................... 49
6.4.2 Inserting a Cooling Module ............................................................................................................ 51
6.5 Replacing a Power Supply Unit (PSU) ..................................................................................................... 51
6.5.1 Removing a PSU .............................................................................................................................. 51
6.5.2 Inserting a PSU ............................................................................................................................... 52
6.6 Replacing an SBB I/O Module .................................................................................................................. 53
6.6.1 Removing an SBB I/O Module ......................................................................................................... 53
6.6.2 Inserting an SBB I/O Module .......................................................................................................... 55
A Technical Specifications ................................................................................................................................ 57
A.1 Dimensions ................................................................................................................................................ 57
A.2 Weights ...................................................................................................................................................... 57
A.3 Components (Fully Populated) .................................................................................................................. 58
A.4 Thermal ...................................................................................................................................................... 58
A.5 Temperature and Humidity ........................................................................................................................ 58
A.6 Cooling Modules ....................................................................................................................................... 58
A.7 SBB I/O Modules ...................................................................................................................................... 59
A.8 Power Supply Unit .................................................................................................................................... 59
A.9 Supported Drives ....................................................................................................................................... 59
A.10 Shock and Vibration Tolerance ................................................................................................................. 60

Contents
v
B Standards and Regulations ............................................................................................................................ 61
B.1 EMC Qualification ..................................................................................................................................... 61
B.1.1 Conducted Emission Limit Levels .................................................................................................... 61
B.1.2 Radiated Emissions Limit Levels ..................................................................................................... 61
B.1.3 Harmonics ........................................................................................................................................ 62
B.1.4 Flicker .............................................................................................................................................. 62
B.1.5 Immunity Limit levels ....................................................................................................................... 62
B.2 Safety .......................................................................................................................................................... 62
B.3 Environmental and Recycling .................................................................................................................... 62
B.3.1 RoHS and JIG A ............................................................................................................................... 62
B.3.2 WEEE ............................................................................................................................................... 63
B.3.3 REACH ............................................................................................................................................. 63
B.3.4 China RoHS ...................................................................................................................................... 64
B.3.5 EuP Directive ................................................................................................................................... 65
B.3.6 Packaging ......................................................................................................................................... 65
B.4 Acoustics .................................................................................................................................................... 65
B.5 AC Power Cords ........................................................................................................................................ 65
B.6 Potential for Radio Frequency Interference ............................................................................................... 66
C Glossary ........................................................................................................................................................... 67
D Index ................................................................................................................................................................ 69

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OneStor® SP-3584 Installation & User Guide

Preface
vii
Preface
This user guide gives you step-by-step instructions on how to install, configure and connect a OneStor
SP-3584 storage enclosure system to your host computer system, and on how to use and maintain the
system.
This user guide assumes that you have a working knowledge of storage appliance products. If you do
not have these skills, or are not confident with the instructions in this guide, do not proceed with the
installation.
Qualified Personnel
The personnel referred to within this document are defined as follows:
•Service Person: A person with the technical training and experience necessary to service the
system safely. This person must be aware of all hazards involved in performing service tasks, and
must take measures to minimize risks to themselves and other people.
•User/Operator: Any user of the system other than a service person.
Related Documentation
• OneStor SP-3584 Quick Installation Guide (part number 1007708).
• OneStor SP-3584 HotSwap Side Card Quick Installation Guide (part number 0984199).
Revision History
Date Description of Change
June, 2017 Revised rail-kit adjustment range.
May, 2017 First issue.

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1
Chapter 1
Safety
1.1 Introduction
Caution This equipment must be used in the manner specified in this document and any relating documentation.
Failure to do this may bypass the protection provided by the equipment.
1.2 Damage
If you think the equipment has become damaged in any way, remove all external cords and cables, and
contact your equipment supplier.
1.3 Handling
Caution A fully configured OneStor SP-3584 enclosure weighs up to 135kg (298lb) depending on drive type. An
unpopulated enclosure weighs 46kg (101lb). Use appropriate lifting methods.
Figure 1–1 Lifting Hazard Label

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Before lifting the enclosure:
• Unplug all cords and cables from the enclosure.
• Remove all DDIC modules from both drawers and make sure the drawers are closed firmly and
locked shut (see 4.6, “Locking Drawers”, on page 32).
It is recommended that a minimum of three people lift the enclosure using the lifting straps supplied with
the enclosure.
Do not lift the enclosure by the handles on the power supply units, cooling modules or I/O modules –
they are not designed to take the weight.
Do not lift the enclosure higher than 20U. Use mechanical assistance to lift above this height.
1.4 Operation
Important All rear modules are part of the fire enclosure and must only be removed when a replacement can
be immediately inserted.
Important The enclosure will not receive sufficient airflow or cooling if it is operated with any of the rear
modules missing. It is essential that every module bay is filled either with a module or a blank
module.
Replace any defective module with a fully operational unit as soon as possible. Do not remove cooling
modules, PSUs or SBB I/O modules unless you have a replacement model of the correct type ready for
insertion.
Caution To prevent overturning, drawer interlocks stop users from opening both drawers at the same time. Do not
attempt to force open a drawer when the other drawer in the enclosure is already open. In a rack
containing more than one enclosure, do not open more than one drawer per rack at a time.
Figure 1–2 Module Bay Caution Label (1)
Figure 1–3 Module Bay Caution Label (2)

Safety
3
Caution Operating temperatures inside the enclosure drawers can reach up to 60°C. Take care when opening
drawers and removing drive carriers.
Caution Due to product acoustics it is recommended that users wear ear protection for any prolonged exposure.
Before removing a module, disconnect all power cords and cables.
Open drawers must not be used to support any other equipment.
1.5 Electrical Safety
The enclosure must only be operated from a power supply input voltage range of 200 to 240 VAC, 50
to 60 Hz.
A suitable power source with electrical overload protection must be provided in order to meet the
requirements in the technical specification.
Figure 1–4 Hot Surface Warning Label
Figure 1–5 PSU Warning Label
Figure 1–6 Drawer Caution Label

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All power supply cords must have a safe electrical ground connection. Check the connection to ground
of the enclosure before you switch on the power supply.
Important The enclosure must be grounded before applying power.
The plug on the power supply cord is used as the main disconnect device. Ensure that the socket outlets
are located near the equipment and are easily accessible.
Warning When powered by multiple AC sources, disconnect all supply power for complete isolation.
Warning Do not remove covers from the enclosure or any of the modules – there is a danger of electric
shock inside. Do not attempt to disassemble the rear sub-chassis from the enclosure. Return any
damaged components to your supplier for repair.
Caution The PSUs contain double pole/neutral fusing. Ensure that your electrical installation can support this.
Important The optional RJ45 socket on the I/O module is for Ethernet connection only and must not be
connected to a telecommunications network.
1.6 Rack System Safety Precautions
The enclosure must be mounted in a rack before use.
The rack must be capable of supporting the total weight of the installed enclosure(s). A fully populated
enclosure weighs up to 135kg (298lb). The design should incorporate stabilizing features suitable to
prevent the rack from tipping or being pushed over during installation or in normal use.
When loading a rack with enclosures, fill the rack from the bottom up. When removing enclosures,
empty from the top down.
Warning The enclosure must only be mounted into a rack using the supplied rail kit. Due to its weight and length,
the enclosure must not be flange mounted.
Before mounting the enclosure, remove all DDIC modules frombothdrawers and makesure the drawers
are closed firmly and locked shut. Do not try to lift the enclosure by yourself (see section
1.3, “Handling”, on page 1).
Warning Never move more than one enclosure out of the rack at any one time: there is a danger of the rack
falling over.

Safety
5
The system must be operated with low pressure rear exhaust installation. The back pressure created by
the rack doors and obstacles is not to exceed 5 pascals (0.5mm water gauge).
The minimum open area for the rack doors is 70%.
The rack design should take into consideration the maximum operating ambient temperature for the
enclosure, which is 35°C.
The rack must have a safe electrical distribution system. It must provide overcurrent protection for the
enclosure and must not be overloaded by the total number of enclosures installed in the rack. When
addressing these concerns, consideration should be given to the electrical power consumption rating
shown on the nameplate.
The electrical distribution system must provide a reliable ground for each enclosure, and for the rack.
Each PSU in each enclosure has an ground leakage current of 1.6mA. The design of the electrical
distribution system must take into consideration the total ground leakage current from all the PSUs in
all the enclosures. The rack must be labelled with the words: “HIGH LEAKAGE CURRENT. Ground
connection essential before connecting supply.”
The rack must meet the safety requirements of UL 60950-1 and IEC 60950-1.
1.7 ESD Precautions
It is recommended that you fit and check a suitable anti-static wrist or ankle strap and observe all
conventional ESD precautions when handling plug-in modules and components. Avoid contact with
backplane components and module connectors, etc.
1.8 Regional Safety
For North American use, the branch circuit must be rated for 20A.
This equipment is suitable for connection to an IT power system (Norway).

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7
Chapter 2
System Overview
2.1 The OneStor SP-3584
The OneStor SP-3584 storage system is shown in Figure 2–1 and Figure 2–2. It is housed in a 5U chassis
containing two drawers of 42 drives each (84 drives in total).
Figure 2–1 OneStor SP-3584 Enclosure – Front View

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The system uses 3.5” or 2.5” SAS drives. 2.5” drives require a 3.5” adapter. Each drive is hot-pluggable
and can be replaced on site.
The OneStor SP-3584 is designed for high availability, with no single point of failure for data or power.
The IT modules comply with the Storage Bridge Bay (SBB) v2.1 specification, which specifies
interconnects, power budgets, power rails, mechanical and thermal form factors and footprints.
Figure 2–2 OneStor SP-3584 Enclosure – Rear View

System Overview
9
2.2 The Enclosure Core Product
The OneStor design concept is based on an enclosure subsystem together with a set of plug-in modules.
A typical enclosure system (as supplied) comprises:
• An enclosure chassis comprising:
–Two sliding drawers containing Disk Drive In Carrier (DDIC) modules.
–An operator’s (ops) panel.
–A front bezel.
–A midplane PCB into which other components connect.
• Two Power Supply Units (PSUs).
• Five cooling modules.
• Two SBB I/O modules.
• Up to 84 Disk Drive In Carrier (DDIC) modules with drives installed.
• A rail kit for rack mounting.
Important To ensure correct airflow and cooling, all PSU bays and cooling module bays must contain a
functioning unit. If the enclosure is run with a single SBB I/O module, the other I/O module bay
must be filled with a blank module.

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2.3 Enclosure Chassis
The chassis consists of a sheet metal enclosure assembly with an integrated midplane PCB, module
runner system and two drawers for drive modules.
The chassis has a 19 inch rack mounting that enables it to be installed on to standard 19 inch racks and
uses 5 EIA units of rack space (8.75 inches; 222mm).
Each drawer contains 42 bays for Disk Drives in Carriers (DDICs). DDICs are top-mounted into the
drawers.
At the rear, the chassis assembly can accept two PSUs, two SBB I/O modules and five cooling modules.
Figure 2–3 Module Locations

System Overview
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2.3.1 Drawers
Each drawer contains 42 slots, each of which will accept a single DDIC containing a 3.5” drive or a 2.5”
drive with an adapter.
Opening a drawer does not interrupt the functioning ofthe system, and DDICscan be hot-swappedwhile
the enclosure continues to operate. However, drawers must not be left open for longer than two minutes,
otherwise airflow and cooling will be compromised.
The drawer is designed to support its own weight, plus the weight of any drives, when fully open.
Safety features:
• To reduce the possibility of toppling, only one drawer can be open at any one time.
• The drawer locks intoplace when openedall the way.Toreduce pinching hazards,two latches must
be released before the drawer can be pushed back in.
Power and data are sent via three baseplanes and two sideplanes. The sideplanes ensure redundant power
and signal paths to each drive.
Each drawer can be locked shut by turning both anti-tamper locks clockwise using a screwdriver with a
Torx T20 bit (see Figure 2–3 on page 10). Each side of each drawer has a series of status LEDs, shown
in Figure 2–4.
Important During normal operation, drawers must be kept shut to ensure correct airflow and cooling.
Figure 2–4 Drawer LEDs

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2.3.2 Disk Drives in Carriers (DDICs)
Each drive is housed in a carrier (see Figure 2–5) that enables secure insertion of the drive into the
drawer and contains the appropriate SAS carrier transition card.
The following hard disk drives are supported:
• 3.5” 7200rpm, or slower, 6G or 12G SAS drive.
• 2.5” 10000rpm, or slower, 6G or 12G SAS drive with 3.5” adapter.
Contact your storage vendor for details of other hard disk drives that are available for use in the OneStor
SP-3584 storage system.
The following solid state drives are supported:
• 3.5” 6G or 12G SAS solid state drive.
• 2.5” 6G or 12G SAS solid state drive with 3.5” adapter.
Hard drives and solid state drives can be mixed in the same drawer. However, hard drives connected to
the same baseplane must have the same speed.
The drive carrier has a single amber LED which is lit when the drive has a fault.
Figure 2–5 A Disk Drive In Carrier (DDIC)