Sena SNOWTALK User manual

.)*2/'&
Snowtalk Long-Range Bluetooth®
Intercom & Stereo Headset for Snow Sports
User's Guide
www.sena.com

SNOWTALK
© 1998-2014 Sena Technologies, Inc. All rights reserved.
Sena Technologies, Inc reserves the right to make any changes and improvements to its product without providing prior notice.
Sena™ is a trademark of Sena Technologies, Inc. or its subsidiaries in the USA and other countries. 20S™, PRISM™, SR10i™, 3S™, SMH10™, SMH5™,
SMH5-FM™, SPH10™, SPH10H™, SPH10H-FM™, SMH10R™, SPH10S™, SPH10H™, SR10™, SM10™ are trademarks of Sena Technologies, Inc. or its
subsidiaries. These trademarks may not be used without the express permission of Sena.
The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Sena is under license. iPhone, iPod touch are
registered trademarks of Apple Inc. Zumo™ is a trademark of Garmin Ltd. or its subsidiaries. TomTom™ is the trademark or registered trademark owned
by TomTom International B.V. Other trademarks and tradenames are those of their respective owners.

SNOWTALK
English
CONTENTS
1. INTRODUCTION ......................................................................... 5
2. PACKAGE CONTENTS ............................................................. 6
3. INSTALLING THE SNOWTALK ON YOUR HELMET................. 8
4. BASIC FUNCTIONS.................................................................... 8
4.1 Powering On/Off........................................................................8
4.2 Charging ...................................................................................8
4.3 Checking the Battery Level ......................................................9
4.4 Volume Adjustment ...................................................................9
4.5 Function Priority.........................................................................9
5. PAIRING THE SNOWTALK WITH BLUETOOTH DEVICES .... 10
5.1 Mobile Phone Pairing ..............................................................10
5.2 Second Mobile Phone Pairing.................................................10
5.3 Bluetooth Stereo Device Pairing .............................................11
5.4 Intercom Pairing with other Snowtalk headsets........................... 11
6. MOBILE PHONE CALL MAKING AND ANSWERING .............. 13
7. STEREO MUSIC ....................................................................... 14
7.1 By Bluetooth Wireless Stereo ..................................................14
7.2 Music Sharing .........................................................................14
8. TWO-WAY INTERCOM............................................................. 15
8.1 Start Two-way Intercom...........................................................15
8.2 End Two-way Intercom ............................................................15
8.3 Intercom Reconnection ...........................................................15
9. THREE-WAY CONFERENCE INTERCOM............................... 16
9.1 Start Three-way Intercom ........................................................16
9.2 End Three-way Intercom .........................................................17
10. FOUR-WAY CONFERENCE INTERCOM................................. 18
10.1 Start Four-way Intercom ..........................................................18
10.2 End Four-way Intercom ...........................................................18
11. INTERCOM AND MOBILE PHONE CALL ................................ 19
12. SNOWTALK CONFIGURATION SETTING............................... 20
12.1 Mobile Phone Pairing ..............................................................21
12.2 Second Mobile Phone Pairing.................................................21
12.3 Enabling/Disabling Voice Prompt............................................21
12.4 Enabling/Disabling Sidetone...................................................21
12.5 Delete All Bluetooth Pairing Information..................................22
12.6 Reset to Factory Default Setting..............................................22
 %XIT6OICE#ONlGURATION-ENU ................................................22

SNOWTALK
13. FAULT RESET .......................................................................... 23
14. FIRMWARE UPGRADE ............................................................ 23
15. OPERATION QUICK REFERENCE.......................................... 24
CERTIFICATION AND SAFETY APPROVALS............................... 25
s FCC Compliance Statement ......................................................25
s FCC RF Exposure Statement .....................................................25
s FCC Caution ..............................................................................25
s CE Declaration of Conformity ...................................................25
s Industry Canada Statement ......................................................26
s Bluetooth License .....................................................................26
s WEEE (Waste Electrical and Electronic Equipment)..................26
SAFETY INFORMATION ................................................................ 27
s Product Storage and Management............................................27
s Product Use ...............................................................................27
s Battery........................................................................................28
PRODUCT WARRANTY AND DISCLAIMER.................................. 29
s Limited Warranty........................................................................29
s Warranty Exclusions ..................................................................30
s Warranty Service .......................................................................31
s Return for Full Refund................................................................32

SNOWTALK
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English
1. INTRODUCTION
Thank you for choosing the Sena Snowtalk, Snow Sports Bluetooth
Communication System. With the Snowtalk, you can call handsfree on
your Bluetooth mobile phone, listen to stereo music and have intercom
conversations in full duplex with other Snowtalk users.
The Snowtalk is compliant with the Bluetooth 3.0 supporting the following
PROlLES (EADSET 0ROlLE (ANDS&REE 0ROlLE (&0 !DVANCED !UDIO
$ISTRIBUTION 0ROlLE !$0 AND !UDIO 6IDEO 2EMOTE #ONTROL 0ROlLE
(AVRCP). Please check with the manufacturers of other devices to
determine their compatibility with this headset.
Please read this user’s guide carefully before using the headset. Also
check www.sena.com for the latest version of the user’s guide and
additional information related to Sena Bluetooth products.
4HE3NOWTALKFEATURES
s Bluetooth handsfree for Bluetooth mobile phones
s Bluetooth pairing for dual mobile phones
s Bluetooth stereo headset for Bluetooth audio devices such as MP3
players
s Bluetooth intercom up to 700 meters (760 yards)*
s Four-way intercom
s Three-way conference phone call with intercom participant
s Advanced Noise Control™
s Easy installation in ear pockets
s Easy operation by two big buttons
s Optional attachable external microphone
s Firmware upgradeable
* in open terrain
+EY3PECIlCATIONS
s Bluetooth 3.0
s 3UPPORTING PROlLES (EADSET 0ROlLE (ANDS&REE 0ROlLE (&0
!DVANCED !UDIO $ISTRIBUTION 0ROlLE !$0 !UDIO 6IDEO 2EMOTE
#ONTROL0ROlLE!62#0

SNOWTALK
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2. PACKAGE CONTENTS
Note:
* You can plug in any 2.5mm microphone into the port. External microphone
is not included in the package.
** You can plug in any 3.5mm stereo audio jack cable into the port. Audio
jack cable is not included in the package.
Speakers
External Microphone Port*
Internal Microphone
MP3 Port**
(L) Button
(R) Button
Status LED
Antenna
Charging LED
DC Power Charging &
Firmware Upgrade Port
Snowtalk Headset
s Enter into intercom pairing
s Start and end intercom conversation
s Play and pause Bluetooth stereo device
s Track-back (Stereo Music) s Enter into mobile phone pairing mode
s Adjust volume level
s Answer and end a mobile phone call
s Track-forward (Stereo Music)
USB Power & Data Cable

SNOWTALK
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English
Left Hand Right Hand
Intercom
Pairing, start, stop
Music
Play, pause
Phone
Pairing, call, redial
Volume
Volume up/down

SNOWTALK
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3. INSTALLING THE SNOWTALK ON YOUR
HELMET
Place the left and right speakers in the ear pockets of your helmet. Make
sure the speakers are facing towards your ears.
<Left> <Right>
Note:
The bulged part of the right speaker is the antenna. Make sure that the
antenna is facing towards the sky so that the internal microphone is facing
closest to your mouth.
4. BASIC FUNCTIONS
4.1 Powering On/Off
To power on the Snowtalk, press the (L) Button and the (R) Button
simultaneously for one second to power on. You will hear ascending
beeps and “Hello”. To power off, press the (L) Button and the (R) Button
at the same time. You will hear descending beeps and “Goodbye”.
4.2 Charging
When the battery is low, you will hear mid-tone triple beeps and a voice
prompt, “Low Battery”. You can charge the Snowtalk by connecting
the supplied USB power & data cable into a computer USB port or USB
wall charger. You can use any standard micro-USB cable to charge the
Snowtalk. The charging LED is red while charging, and turns to blue when
the headset is fully charged. It takes about 2.5 hours to be completely
charged.

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English
Note:
1. The USB Power & Data Cable is also used for firmware upgrade of the
Snowtalk.
2. The USB wall charger is not included in the package. Any 3rd party USB
charger can be used with Sena products if the charger is approved by either
FCC, CE, IC, or other locally approved agencies that Sena accepts. Please
contact Sena regarding locally approved agencies Sena accepts.
4.3 Checking the Battery Level
7HENTHEHEADSETISPOWERINGONTHERED,%$mASHESRAPIDLYINDICATING
the battery level.
mASHES(IGH^
mASHES-EDIUM^
mASHES,OW^
4.4 Volume Adjustment
You can adjust the speaker volume using the (R) Button. To increase
volume, press the (R) Button once. To decrease volume, quickly press the
(R) Button twice. You will hear a beep when the volume reaches maximum
or minimum level. Each audio source’s volume is set and maintained
independently at different levels even after you turn off the headset. For
example, once you set the volume for mobile phone handsfree, it will not
change even if you adjust the volume for Bluetooth MP3 music. So you
can always maintain the preferred optimum volume level for each audio
source.
4.5 Function Priority
4HE3NOWTALKOPERATESINTHEFOLLOWINGORDEROFPRIORITY
(Highest) Mobile Phone
Intercom
(Lowest) Bluetooth Stereo Music
A lower priority function is always interrupted by a higher priority function.
For example, stereo music is interrupted by an intercom call, and intercom
conversation is interrupted by incoming mobile phone call.

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5. PAIRING THE SNOWTALK WITH BLUETOOTH
DEVICES
"EFOREUSINGTHEHEADSETWITHANYOF"LUETOOTHDEVICESFORTHElRSTTIME
you need to pair them together. The Snowtalk can pair with Bluetooth
mobile phones, Bluetooth stereo devices such as MP3, and with other
Sena Bluetooth headsets. This pairing operation is required only once for
each Bluetooth device. The headset will remain paired with the devices
and automatically reconnect to them when they are within range. You
will hear a high tone single beep and a voice prompt when the headset
RECONNECTSTOTHEPAIREDDEVICE“Phone connected” to a mobile phone,
“Media connected” to a Bluetooth stereo device.
5.1 Mobile Phone Pairing
1. Turn on the headset and press the (R) Button for 5 seconds until you
hear multiple beeps. You will hear a voice prompt saying “Phone
pairing”.
2. Search for Bluetooth devices on your mobile phone. Select the
headset in the list of the devices detected on the mobile phone.
3. Enter 0000 for the PIN. Some mobile phones may not ask for the PIN.
 4HEMOBILEPHONECONlRMSTHATPAIRINGHASBEENCOMPLETEDANDTHE
headset is ready to use. You will hear a voice prompt from the headset
saying “Your headset is paired”.
5. If the pairing process is not completed within three minutes, the
headset will return to stand-by mode.
5.2 Second Mobile Phone Pairing
Typical Bluetooth headsets can connect with only one HFP (Hands-Free
0ROlLEDEVICEBUTSECONDMOBILEPHONEPAIRINGALLOWSTHEHEADSETTO
connect with two HFP devices at the same time.
1. To pair another mobile phone, press the (R) Button for 5 seconds until
you hear multiple beeps and hear a voice prompt saying “Phone
pairing”.
2. Within 2 seconds, tap the (R) Button. You will hear a voice prompt
saying “Second mobile phone pairing”.
3. Search for Bluetooth devices on your mobile phone. Select the
headset in the list of the devices detected on the mobile phone.
4. Enter 0000 for the PIN. Some mobile phones may not ask for the PIN.
 4HEMOBILEPHONECONlRMSTHATPAIRINGHASBEENCOMPLETEDANDTHE
headset is ready to use. You will hear a voice prompt from the headset
saying “Your headset is paired”.

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English
5.3 Bluetooth Stereo Device Pairing
1. If the Bluetooth stereo device is integrated with the mobile phone such
as smartphones, you don’t need to pair the headset with it separately.
When the headset is paired with the mobile phone, it is also paired as
a stereo music device.
2. If you have a stand alone Bluetooth stereo device, follow the pairing
procedure in “5.1 Mobile Phone Pairing”.
Note:
1. If Bluetooth connection between the headset and a mobile phone is
disconnected, tap the (R) Button for one second to recover the Bluetooth
connection immediately.
2. If Bluetooth connection between the headset and a media player is
disconnected, press the (L) Button for one second to recover the Bluetooth
connection and play.
5.4 Intercom Pairing with other Snowtalk headsets
The Snowtalk can be paired with up to three other headsets for Bluetooth
intercom conversation.
1. Turn on the two Snowtalk headsets (A and B) that you would like to pair
with each other.
2. Press and hold the (L) Button of the headset A and B for 5 seconds.
You will hear a voice prompt saying “Intercom pairing”.
3. Simply tap the (L) Button of any one of the two headsets A or B (It
doesn’t matter that you choose A or B.) and wait until the intercom
connection is established. The two headsets A and B will be paired
with each other for intercom conversation. If the pairing process is
not completed within one minute, the Snowtalk will return to stand-by
mode.
Pairing A & B
B D
A
C

SNOWTALK
12
4. You can make other pairings between the headset A and C, and
between the headset A and D by following the same procedure as
above.
B D
A
C
Pairing A & C
B D
A
C
Pairing A & D
5. The intercom pairing queue is ‘Last-Come, First-Served’. If a headset
has multiple paired headsets for intercom conversations, the last
paired headset is set as ſTUVKPVGTEQOHTKGPF. The previous intercom
friend becomes UGEQPFKPVGTEQOHTKGPF, and VJKTFKPVGTEQOHTKGPF.
For example, after the pairing procedures listed above, headset D
is the ſTUVKPVGTEQOHTKGPF of headset A. Headset C is the UGEQPF
KPVGTEQOHTKGPF of headset A, and headset B is the VJKTFKPVGTEQO
HTKGPF of headset A.
Note:
1. The Snowtalk can be paired with all other Sena headset models such as the
SMH10 and the EXPAND for intercom conversation. Please follow the same
procedure as above to pair with these headset models.
2. The SMH5 cannot participate in three-way or four-way conference intercom
with the Snowtalk. The SMH5 has a limited capability of having two-way
intercom.

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English
6. MOBILE PHONE CALL MAKING AND
ANSWERING
1. When you have an incoming call, simply tap the (R) Button to answer.
2. To end a call, press and hold the (R) Button for 1 second until you hear
a beep, or wait for the caller to end the call.
3. To reject a call, press the (R) Button for 1 second until you hear a beep
while the phone is ringing.
 4HEREARESEVERALWAYSTOMAKEAPHONECALL
s Enter numbers on your mobile phone keypad and make a call. Then
the call is automatically transferred to the headset.
s Press and hold the (R) Button for 1 second in stand-by mode to
activate the voice dialer of your mobile phone. For this, the voice
dialing feature must be available on the mobile phone. Refer to your
mobile phone manual for further instruction.
s To redial the last number, press and hold the (R) Button for 3
seconds in stand-by mode until you hear a high-tone single beep.
Answer Tap the (R) Button
End Press and hold the (R) Button for 1 second while
calling
Reject Press and hold the (R) Button for 1 second while
ringing
Call Use phone keypad
Last number redial Press and hold the (R) Button for 3 seconds
Voice Dial Press and hold the (R) Button for 1 second
Mobile Phone Call Button Operations

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7. STEREO MUSIC
7.1 By Bluetooth Wireless Stereo
The Bluetooth audio device must be paired with the Snowtalk by following
the “Bluetooth Stereo Device Pairing” procedures described in section
 4HE 3NOWTALK SUPPORTS THE !UDIO6IDEO 2EMOTE #ONTROL 0ROlLE
(AVRCP), so if your Bluetooth audio device also supports the AVRCP, you
can use the Snowtalk to remotely control music playback. You can not
only adjust the volume but also use the functions such as play, pause,
next track and previous track.
1. To increase volume tap the (R) Button once. To decrease volume, tap
the (R) Button twice.
2. To play or pause music, press and hold the (L) Button for 1 second
until you hear a double beep.
3. To track forward, press and hold the (R) Button for 2 seconds. To track
backward, press and hold the (L) Button for 2 seconds.
Note:
Plug your MP3 Player directly to headset’s MP3 port using a 3.5mm stereo
audio jack cable (not included in the package). In this way, you can listen to
music even if your headset is out of battery or powered off. You can control
volume only from the MP3 player.
7.2 Music Sharing
You can start sharing music with an intercom friend using Bluetooth
stereo music during a two-way intercom conversation.
1. To start or terminate sharing music, press and hold the (L) Button
during an intercom conversation.
2. You and your intercom friend will listen to or terminate shared music.
3. To track forward, press and hold the (R) Button for 2 seconds. To track
backwards, press and hold the (L) Button for 2 seconds.
Note:
1. Both you and your intercom friend can remotely control music playback
during music sharing such as track forward and track back.
2. When you are making or receiving a phone call during music sharing, the
function will be paused.
3. Music sharing only works when the two headsets are only a few yards apart.
For example, you can share music with your friend while riding a cable car
together.

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English
8. TWO-WAY INTERCOM
8.1 Start Two-way Intercom
You can start an intercom conversation with one of any intercom friends
BYTAPPINGTHE,"UTTONSINGLETAPTOINTERCOMWITHTHEſTUVKPVGTEQO
HTKGPF, double tap for the UGEQPFKPVGTEQOHTKGPF, and triple tap for the
VJKTFKPVGTEQOHTKGPF.
8.2 End Two-way Intercom
To terminate an intercom conversation, single tap the (L) Button. Any
intercom connection with any intercom friend will be terminated by a
single tap. Double or triple tap will do nothing in this case.
1st intercom friend 2nd intercom friend 3rd intercom friend
Start intercom Single tap Double tap Triple tap
End intercom Single tap
Start & End Two-way Intercom
8.3 Intercom Reconnection
If your intercom friend goes out of range while having an intercom
conversation, the intercom becomes disconnected after some static
noise. In this case, the Snowtalk automatically tries to reestablish the
connection every 15 seconds with high-tone double beeps. If you do not
wish to reconnect, tap the (L) Button to stop the attempt.

SNOWTALK
16
9. THREE-WAY CONFERENCE INTERCOM
9.1 Start Three-way Intercom
You (A) can have a three-way conference intercom with two other
Snowtalk friends (B & C) by establishing two intercom connections at
the same time. While a three-way conference intercom is in progress,
mobile phone connection of all three participants would be temporarily
disconnected, but as soon as the conference intercom terminates or
one of the participants leaves the intercom, all mobile phones would be
automatically reconnected. During the conference intercom, if you have
an incoming mobile phone call, terminate the conference intercom to
automatically reconnect the mobile phone and receive the call.
1. You (A) need to be paired with two other friends (B & C) for three-way
conference intercom.
(A)
Second Friend
(C)
First Friend
(B)
Pairing
Pairing
2. Start an intercom conversation with one of the two friends in your
intercom group. For example, you (A) may start an intercom
conversation with the intercom friend (B). Or intercom friend (B) may
start an intercom call with you (A).
(A)
Second Friend
(C)
First Friend
(B)

SNOWTALK
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English
3. The second intercom friend (C) may join the intercom by making an
intercom call to you (A).
(A)
Second Friend
(C)
First Friend
(B)
4. Now you (A) and two Snowtalk intercom friends (B & C) are having a
three-way conference intercom.
(A)
Second Friend
(C)
First Friend
(B)
9.2 End Three-way Intercom
When you are a member of an active three-way conference intercom, you
can completely terminate the conference intercom or just disconnect an
intercom connection with one of your active intercom friends.
1. Press the (L) Button for 1 second until you hear a beep to terminate
three-way conference intercom completely. It terminates both intercom
connections with (B) and (C).
2. Tap or double tap the (L) Button to disconnect intercom connection
with one of the two intercom friends accordingly. For example, by
single tapping the (L) Button, you can just terminate the intercom
CONNECTIONWITHTHElRSTINTERCOMFRIEND " (OWEVERYOU STILL HAVE
the intercom connection with your second intercom friend (C).
(L) Button Operation Result
Press for 1” Disconnect (B) & (C)
Single tap Disconnect (B)
Double tap Disconnect (C)
End Three-way Intercom

SNOWTALK
18
10. FOUR-WAY CONFERENCE INTERCOM
10.1 Start Four-way Intercom
You can have four-way conference intercom with three other Snowtalk
users by adding one more intercom participant to the three-way intercom.
While you are having three-way intercom as above in section 14.1, a new
participant (D), who is an intercom friend of your intercom friend (C), may
join the conference intercom by making an intercom call to your intercom
friend (C). Please note that in this case, the new participant (D) is an
intercom friend of (C), not of you (A).
You
(A)
Second Friend
(C)
First Friend
(B)
New Participant
(D)
= Intercom Friend of (C)
10.2 End Four-way Intercom
As same in the case of three-way intercom, you can completely get out
of the four-way conference intercom or just disconnect a single intercom
connection.
1. Press the (L) Button for 1 second until you hear a beep to terminate
four-way conference intercom. It terminates the intercom connections
between you (A), and your intercom friends (B) and (C).
2. Tap or double tap the (L) Button to disconnect the intercom connection
with one of the two intercom friends accordingly. However, when you
disconnect the second friend (C) by double tapping the (L) Button,
you will be disconnected with the third participant (D) as well. This is
because the third participant (D) is connected with you via the second
friend (C).
(L) Button Operation Result
Press for 1” Disconnect (B), (C) & (D)
Single tap Disconnect (B)
Double tap Disconnect (C) & (D)
End Four-way Intercom

SNOWTALK
19
English
11. INTERCOM AND MOBILE PHONE CALL
1. When you have an incoming mobile phone call during an intercom
conversation, you will hear a ring tone. You can choose whether to 1)
answer the mobile phone call and stop the intercom conversation, or
2) reject the phone call and stay on the intercom conversation.
a. To answer the phone call and stop the intercom conversation, tap
the (R) Button. When you hang up the phone call, the intercom will
be automatically recovered.
b. To reject the phone call and stay on the intercom conversation,
press the (R) Button for 1 second until you hear a beep.
2. When you have an incoming intercom call during a mobile phone call,
you will hear 4 high tone beeps, alerting you that there is an incoming
intercom call. You will also hear a voice prompt saying “Intercom
requested”. In this case, the intercom call does not override the mobile
phone call because intercom has lower priority than mobile call. You
have to hang up the mobile phone call to receive an intercom call.
3. You can make an intercom call to the intercom friend by tapping the
(L) Button to form a three-way conference call with the person on the
MOBILE PHONE LINE 4O DISCONNECT THE INTERCOM lRST AND GO BACK TO
your private mobile phone call, terminate the intercom by tapping the
,"UTTON4OENDTHEMOBILEPHONECALLlRSTANDMAINTAINTHEINTERCOM
conversation, press the (R) Button for one second.
Start Tap (L) Button while having a mobile phone call
%NDINTERCOMlRST Tap (L) Button
%NDPHONECALLlRST
Press (R) Button for one second
or
Wait for the called person to end the call
Start & End Three-way Conference Phone Call

SNOWTALK
20
12. SNOWTALK CONFIGURATION SETTING
9OUCANSETTHECONlGURATIONOFTHEHEADSETBYTHEVOICEMENUINSTRUCTION
as below.
 4OENTERINTOVOICECONlGURATIONMENUPRESSANDHOLDEITHERTHE,
Button or the (R) Button for 10 seconds until you hear high-tone double
beeps. You will also hear a voice prompt saying ő%QPſIWTCVKQP
menu”.
2. Press the (L) Button to navigate through the menus. You will hear voice
prompts for each menu items as below.
3. You can enable or disable the feature or execute the command by
tapping the (R) Button.
4. If none of the buttons is pressed within 10 seconds, the Snowtalk will
EXITTHECONlGURATIONANDGOESBACKTOSTANDBY
 )FYOUWANTTOEXITTHECONlGURATIONIMMEDIATELYPRESSTHE,"UTTON
until you hear a voice prompt ő'ZKVEQPſIWTCVKQPŒ, and tap the (R)
Button.
4HEVOICEPROMPTFOREACHMENUITEMISASBELOW
(1) Phone pairing
(2) 5GEQPFOQDKNGRJQPG
pairing
 8QKEGRTQORV
(4) 5KFGVQPG
(5) &GNGVGCNNRCKTKPIU
(6) (CEVQT[TGUGV
(7) 'ZKVEQPſIWTCVKQP
Left
Button
TAP
Second mobile phone
pairing
Phone pairing
Voice prompt
Exit configuration
Factory reset
Delete all pairings
Sidetone