Shark DuoClean HZ390ANZ User manual

Corded Stick Vacuum
with Self-Cleaning Brushroll
and MultiFLEX
™
HZ390ANZ
OWNER’S GUIDE

SAVE THESE INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
IMPORTANT SAFETY INSTRUCTIONS
HOUSEHOLD USE ONLY
To reduce the risk of electric shock, this vacuum cleaner has a polarized plug (one blade
is wider than the other). As a safety feature, this plug will fit into a polarized outlet only
one way. If the plug does not fit fully into the outlet, reverse the plug. If it still does not
fit, contact a qualified electrician. DO NOT force into outlet or try to modify to fit.
WARNING
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR INJURY:
GENERAL WARNINGS
When using an electrical appliance, basic
precautions should always be followed,
including the following:
1. Your vacuum cleaner may consist of
a motorized nozzle, wand, hose, and/
or vacuum pod. This device contains
electrical connections, electrical wiring,
and moving parts that potentially
present risk to the user.
2. Use only identical replacement parts.
3. Carefully observe and follow the
instructions provided below to avoid
improper use of the appliance. DO NOT
use the vacuum for any purpose other
than those described in this manual.
4. Before use, carefully inspect all parts
for any damage. DO NOT use if any
parts are damaged.
5. The use of an extension cord is
NOT recommended.
6. This vacuum cleaner contains
no serviceable parts.
USE WARNINGS
7. This appliance can be used by
persons with reduced physical,
sensory or mental capabilities or
lack of experience and knowledge
if they have been given supervision
or instruction concerning use of the
appliance in a safe way and understand
the hazards involved. Cleaning and
user maintenance shall not be made
by children. Keep the appliance and
its cord out of reach of children. DO
NOT allow the appliance to be used by
children. DO NOT allow to be used as
a toy. Close supervision is necessary
when used near children.
8. Always turn off the vacuum cleaner
before connecting or disconnecting any
motorized nozzles or other accessories.
9. DO NOT handle plug or vacuum cleaner
with wet hands.
10. DO NOT use without filters in place.
11. Only use Shark® branded filters
and accessories. Failure to do so
will also void the warranty.
12. DO NOT damage the power cord:
a) DO NOT pull or carry vacuum
cleaner by the cord or use the cord
as a handle.
b) DO NOT unplug by pulling
on cord. Grasp the plug, not
the cord.
c) DO NOT run the vacuum cleaner over
the power cord, close a door on the
cord, pull the cord around sharp
corners, or leave the cord near
heated surfaces.
13. DO NOT put any objects into nozzle
or accessory openings. DO NOT use
with any opening blocked; keep free
of dust, lint, hair, and anything that
may reduce airflow.
14. DO NOT use if nozzle or accessory
airflow is restricted. If the air paths
or the motorized floor nozzle become
blocked, turn the vacuum cleaner
off and unplug from electrical outlet.
Remove all obstructions before you
plug in and turn on the unit again.
15. Keep nozzle and all vacuum openings
away from hair, face, fingers, uncovered
feet, or loose clothing.
16. DO NOT use if vacuum cleaner is
not working as it should, or has been
dropped, damaged, left outdoors, or
dropped into water.
17. Use extra care when cleaning
on stairs.
18. DO NOT leave the vacuum cleaner
unattended while plugged in.
19. When powered on, keep the vacuum
cleaner moving over the carpet surface
at all times to avoid damaging the
carpet fibers.
20. DO NOT place vacuum cleaner
on unstable surfaces such as chairs or
tables.
21. Your Shark® vacuum may not
be designed to stand up on its own.
When taking a break from cleaning, you
may need to lean it against furniture or
a wall, or lay it flat on the floor. Using
the vacuum for an application where
the unit lacks stability may result in
personal injury.
22. DO NOT use to pick up:
a) Liquids
b) Large objects
c) Hard or sharp objects
(glass, nails, screws, or coins)
d) Large quantities of dust (drywall
dust, fireplace ash, or embers). DO
NOT use as an attachment to power
tools for dust collection.
e) Smoking or burning objects
(hot coals, cigarette butts,
or matches)
f) Flammable or combustible materials
(lighter fluid, gasoline, or kerosene)
g) Toxic materials (chlorine bleach,
ammonia, or drain cleaner)
23. DO NOT use in the following areas:
a) Poorly lit areas
b) Wet or damp surfaces
c) Outdoor areas
d) Spaces that are enclosed and may
contain explosive or toxic fumes
or vapors (lighter fluid, gasoline,
kerosene, paint, paint thinners,
mothproofing substances, or
flammable dust)
24. Turn off all controls before plugging
in or unplugging the vacuum.
25. Unplug from electrical outlet when
not in use and before any maintenance
or cleaning.
26. Hand wash with water only.
Washing with cleaning chemicals could
damage the unit.
27. During cleaning or routine maintenance,
DO NOT cut anything other than hair,
fibers, or string wrapped around the
brushroll.
28. Allow all filters to air-dry completely
before replacing in the vacuum to
prevent liquid from being drawn
into electric parts.
29. Make sure the dust cup and all filters
are in place after routine maintenance.
30. If provided, secure the power cord
around the two cord hooks during
storage.
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ASSEMBLY SETTINGS
CLEANING MODES
NOTE: For deep cleaning per ASTM F 608 (embedded dirt in carpets) please use the Carpet setting.
NOTE: Select Carpet for stuck-on dust and debris.
NOTE: All accessories are compatible with both the wand and the handheld vacuum.
O Press the power button to
begin vacuuming. To turn
o power, press button again.
I Bare Floor/Small Area Rugs
The brushrolls spin slowly
to clean bare floors and
small arearugs.
II Carpet
The brushrolls spin faster
to pick up debris below
the surface ofyour carpets.
POWER/SELECTOR SWITCH
To clean floors, place foot on floor
nozzle and tilt handheld vacuum back.
FLOOR MODE
Detach the nozzle for more reach to clean
baseboards, ceiling fans, window sills, and
other hard-to-access areas. To disconnect
the wand, stand the vacuum upright. Step
on the foot pedal on the side of the nozzle,
then pull the wand out of the nozzle.
ABOVE-FLOOR WITH WAND
To use in Hand Vac mode, press the
Wand Release button and lift the handheld
vacuum o the wand. Great for cleaning stairs,
furniture, and countertops.
ABOVE-FLOOR HANDHELD
(Click)
1 2
31. Insert Wand into Floor Nozzle.
2. Insert Handheld Vacuum into wand.
3. Snap the Accessory Holder onto the wand,
then place accessories in the holder.
Ensure all connections click securely into place.
(Click)
Wand
Release
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STORAGE
AVAILABLE ACCESSORIES
A8" Crevice Tool
Can access corners, baseboards, tight spaces,
and ceilings for versatile cleaning.
B12" Crevice Tool
Clean in tight spaces or reach baseboards and
ceilings with this slim crevice tool.
CDusting Brush
Dust shelves, baseboards, window and door
frames, and much more. Turn the brush head to
adjust the angle to the surface you’re cleaning.
DPet/Upholstery Tool
Perfect for removing pet hair and lint from
furniture and other upholstered surfaces.
EPet Multi-Tool
A single convertible tool for cleaning tough pet
messes two ways: use the sti bristle brush to
clean stuck-on debris, or take o the bristles to
reveal an upholstery tool perfect for removing
stubborn pet hair and large piles of debris.
FDuster Crevice Tool
Two cleaning tools in one. The crevice tool gives
you extended cleaning reach to clean in tight
spaces, while the soft brush is ideal for dusting
delicate surfaces.
GAnti-Allergen Dust Brush
Features
Nylon fiber bristles specifically
designed for removing fine dust and allergen
particles from the most delicate surfaces.
HSelf-Cleaning Pet Power Brush
Tackles pet hair and ground-in dirt from above-
floor areas like carpeted stairs and upholstery,
while actively removing hair wrap as it cleans.
IUnder-Appliance Wand
Clean under and behind hard-to-move appliances
and furniture with this adjustable 36” tool. Flip the
extension piece over to clean the underside
of appliances.
JPrecision Duster
Flexible tube with micro-duster crevice tool on
the end for cleaning around delicate objects and
in dicult-to-reach spots like car interiors and
computer keyboards.
KOnboard Storage Clip
Removable clip attaches to the vacuum wand. Can
hold up to two accessories at a time while cleaning
or for storage.
NOTE: Not all accessories come with all units. Please see the enclosed Quick Start Guide for your unit's
configuration. To order additional accessories, visit sharkclean.com.au or sharkclean.co.nz
STORAGE
B
A
D
F
I
H
C
E
G
J
K
Wand
Release
Looking at the vacuum from the side with the cord
hooks, wrap the power cord anti-clockwise around
the hooks, starting under the bottom hook. Then
press the MultiFLEX Wand Lock Release button
and gently fold the handheld vacuum forward
toward the floor nozzle. Use the handle to carry the
vacuum to its storage location.
To take the vacuum out of storage mode, press the
MultiFLEX Wand Lock Release button while lifting
up the handheld vacuum. When straightened, the
wand will lock inplace.
USING THE MULTIFLEX™WAND
Press the unlock latch on the back of the wand,
then adjust the angle. Adjust the wand to a lower angle to easily clean
under furniture.
MULTIFLEX REACH
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MAINTENANCE
EMPTYING THE DUST CUP
Press the wand release button and lift the handheld
vacuum o the wand.
To remove the dust cup from the handheld vacuum,
squeeze the two Dust Cup Release buttons at the
same time and pull out the dust cup.
Hold the dust cup over the trash. Press the Empty
button and pull the dust cup open.
Perform regular maintenance on the filters to keep your vacuum's suction power optimal.
IMPORTANT: To prevent damage, rinse filters with water ONLY . DO NOT use soap. Allow filters to air-dry for
at least 24 hours before reinstalling them to prevent liquid from being drawn into electricparts.
Empty the dust cup each time you vacuum and periodically during cleaning, when debris in the dust cup
reaches the MAX fill line.
MAINTENANCE
CLEANING FILTERS
IMPORTANT: Unplug the vacuum before performing any maintenance. IMPORTANT: Unplug the vacuum before performing any maintenance.
PRE-MOTOR FILTERS POST-MOTOR FILTER
REPLACEMENT FILTERS
Wand
Release
The Pre-Motor Filters should be washed once
a month.
The Post-Motor Filter should be washed once
every 9 months.
Empty
Release
Button
Release
Button
Replacement Pre-Motor Filter Kit
XFMFF390EU
Replacement Post-Motor Filter
XHF390EU
NOTE: The pre-motor filters should be replaced every 2.5 years. The post-motor filter should be replaced every 3 years.
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MAINTENANCE
CHECKING FOR BLOCKAGES
MAINTENANCE
Remove the handheld vacuum from the wand and
check all dust cup intake openings.
Detach the wand and check it for blockages.
CHECK HANDHELD CHECK WAND
Detach the wand, then remove the Soft Roller.
Tilt the floor nozzle tube back and check openings for
blockages. Reinsert Soft Roller until it clicks securely
into place.
Remove any blockages or debris from the floor nozzle
debris intake (See Nozzle Maintenance section).
CHECK FLOOR NOZZLE
NOZZLE MAINTENANCE
CLEANING THE SOFT ROLLER
NOTE: For best performance, keep the Soft Roller clean with regular maintenance.
1 To remove the Soft Roller, slide the Eject Roller
button on the floor nozzle.
2Tap loose debris o the Soft Roller. Use a dry
towel to wipe it clean, and to remove any debris
caught in the teeth behind the Soft Roller.
3 Hand-wash the Soft Roller as needed. Use only
water, and let it air-dry completely for at least
24 hours.
4 Reinsert the Soft Roller and press it in until it clicks
securely into place.
If you notice any hair wrap, continue
vacuuming and the Self-Cleaning Brushroll
will automatically remove it. If some hair
wrap remains after continued use, remove
the brushroll cover from the bottom of the
nozzle and use scissors to carefully cut away
the hair.
To remove the cover, use a coin to turn the
locks counterclockwise. Lift o the cover
and remove any debris or hair wrap. Check
the Debris Intake and clear away any dirt or
blockages.
To close the cover, push down until it clicks
into place, then turn the locks clockwise
until closed.
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TROUBLESHOOTING
Vacuum is not picking up debris. No suction or light suction.
(Refer to Maintenance section for more information.)
• Check filters to see if they need cleaning. Follow instructions for rinsing and drying
the filters before re-inserting in the vacuum.
• Dust cup may be full; empty dust cup.
• Check hose, hose connections, nozzle, and accessories for blockages; clear blockages if required.
• Remove any string, carpet fibres, or hair that may be wrapped around the brushrolls.
Vacuum lifts area rugs.
• Turn o unit to disengage the brushrolls. Move switch to Hard Floor setting to turn
on the slow brushrolls, which is optimal for bare floors and area rugs.
• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
Brushroll/Soft Roller does not spin.
• If Brushroll Indicator Light on the floor nozzle turns red, the brushroll and/or Soft
Roller have stopped spinning. Immediately turn o and unplug vacuum. Disconnect
the nozzle and remove blockage, then reconnect and turn vacuum back on.
• With the power on, recline the handle, which will automatically turn on the brushrolls.
Vacuum turns o on its own or Brushroll Indicator Light flashes red.
• This vacuum is equipped with a motor-protective thermostat. If your vacuum overheats, the
thermostat will automatically turn the suction motor o. Perform the following steps
to restart thethermostat:
1. Turn vacuum o and unplug it.
2. Empty dust cup and clean filters (see Maintenance section).
3. Check for blockages in hose, accessories, and inlet openings.
4. Allow unit to cool for a minimum of 45 minutes.
5. Plug in vacuum and turn it on.
• If hose is not fully connected to the pod, it can cause a poor electrical connection
and the hose can come loose, turning the vacuum o.
1. Turn vacuum o and unplug it.
2. Empty dust cup and clean filters.
3. Check for blockages in hose, accessories, and inlet openings.
4. Remove cord from cord hook so hose latch can be seen and engaged.
5. Ensure you hear an audible click at all connection points:
a. Where hose meets back of pod (may require additional force; pull on hose
to ensure latch is fully engaged)
b. Where wand plugs into floor nozzle
c. Where handle plugs into wand
6. Plug in vacuum and turn it on.
Note: If vacuum still does not start, contact Customer Service at AUS 02 8801 7666 | NZ 0800 112 660
WARNING: To reduce the risk of shock and unintended operation,
turn power o and unplug unit before servicing. WARRANTY TERMS AND CONDITIONS
For guarantee claims, you will need to submit a proof of purchase in the form of a valid receipt
that displays date and place of purchase. This warranty does not replace but is in addition to your
statutory rights.
If your product becomes defective due to faulty material or workmanship within a period of 2
years from the date of purchase, we warrant to do the following:
• For New Zealand Consumers: We will replace the defective/faulty part with a new product, free
of charge, or if the unit is deemed defective/faulty we replace the unit with an equivalent or
upgraded model, at our discretion.
• For Australian Consumers: Our goods come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund for a major failure and
for compensation for any other reasonably foreseeable loss or damage. You are also entitled to
have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure
does not amount to a major failure.
Replacement items will be covered by the limited warranty for the balance of the warranty period
from the date of the original purchase.
Your warranty is subject to the following conditions
• DO NOT operate the appliance with a damaged plug or cord, or if the unit has been dropped,
damaged or dropped in water.
• To avoid the risk of electric shock, do not disassemble or attempt to repair the appliance on
your own. If the supply cord is damaged, it must be replaced by a qualified electrician to avoid
a hazard. Incorrect re-assembly or repair can cause a risk of electric shock or injury to persons
when the appliance is used.
• The item has not been misused, abused, neglected, altered, modified or repaired by anyone.
• The item has been subjected to fair wear and tear.
• The item has not been used for trade, professional or hire purposes.
• The item has not sustained damage through foreign objects, substances or accident
Customer costs within warranty
The customer is responsible for any inwards freight charge to return a product for warranty if
requested, and outward freight charge for warranty parts and or replacement unit.
Who is covered?
This warranty applies only to the original purchaser, who bought the product from an authorised
retailer and may not be transferred. Proof of purchase is required.
What is not covered?
• Filters and brushrolls
• Accessories supplied with the item.
• Components that are subject to natural wear and tear caused by normal use in accordance with
operating instructions.
• Unauthorised/improper maintenance/handling or overload is excluded from this warranty.
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NOTES
TECHNICAL SPECIFICATIONS
Voltage: 220–240V~, 50–60Hz
Watts: 450W
RECORD THIS INFORMATION
Model Number: ������������������������
Date Code: ����������������������������
Date of Purchase: ����������������������
(Keep receipt)
Store of Purchase: ����������������������
REGISTER YOUR PURCHASE
AUS sharkclean.com.au
NZ sharkclean.co.nz
AUS 02 8801 7666
NZ 0800 112 660
Scan QR code using mobile device
TIP: The model number is on the rating label
behind the dust cup.
TIP: The date code is on one of the prongs
of the power cordplug.
Benefits of registering your product and
creating an account:
• Get easier, faster product support and
access to warranty information
• Access troubleshooting and product care
instructions
• Be among the first to know about
exclusive product promotions
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DUOCLEAN and SHARK are registered trademarks of SharkNinja Operating LLC. MULTIFLEX is a trademark of
SharkNinja Operating LLC.
© 2020 SharkNinja Operating LLC
PRINTED IN CHINA
HZ390ANZ�IB�REV�Mv6
PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.
This Owner’s Guide is designed to help you get a complete understanding of your new
Shark® Corded Stick Vacuum with Self-Cleaning Brushroll and MultiFLEX™.
Illustrations may dier from actual product. We are constantly striving to improve our products;
therefore the specifications contained herein are subject to change without notice.
For SharkNinja U.S. Patent information, visitsharkninja.com/uspatents/
Proudly distributed by:
Mann&Noble Pty Ltd
No.1 Southridge Unit Estate
2 Southridge Street
Eastern Creek NSW, Australia, 2766
AUS 02 8801 7666
NZ 0800 112 660
AUS sharkclean.com.au
NZ sharkclean.co.nz