Shark IZ300 Series User manual

Troubleshooting Guide for Shark's IZ300/IZ320 Series
The soft roller has stopped spinning?
Turn vacuum off and remove floor nozzle from wand.
Remove soft roller using eject tab on left side of nozzle
Turn the nozzle over, clear away all debris from both rollers, the brushroll chamber and endcaps.
Inspect ends of the soft roller for any signs of wear.
Does the soft roller spin along with the main roller?
Reassemble the vacuum and turn it on.
Is the Suction (Pod/Handvac) Motor on?
Turn vacuum off and remove floor nozzle from wand.
Remove soft roller using eject tab on left side of nozzle

Turn the nozzle over, clear away all debris from both rollers, the brushroll chamber and endcaps.
Inspect ends of the soft roller for any signs of wear.
My vacuum has low suction or no suction at all.
Have you tried using the boost function? This mode can provide added suction power to the
vacuum to help pick up stuck on debris.
NOTE: This mode has a shorter runtime
My Vacuum is noisier than expected.
Note: The lower power modes (ex: Bare Floor ECO or Deep Clean) are significantly less noisy. Boost mode specifically is noisy
due to the high power.
Remove the handheld vacuum from the wand. Turn on the Handheld.
My Vacuum smells like burning.
Note: There may be a new motor smell for the first couple uses.
Turn off the vacuum.
Disassemble the unit. Remove the handheld vacuum from wand, the wand from the floor nozzle.

Inspect the connection points on handlheld, both ends of the wand and the nozzle for debris,
damage, or burns. Remove any dust or debris.
Smell the nozzle, handheld vacuum and wand separately to ascertain where the smell is coming
from.
Often, smells come from improper maintenance / not cleaning the unit.
Follow Instructions to clean the unit below.
If a particular component smells strongly, steps for cleaning other components can be skipped
My vacuum has shorter run time than expected
To get the most run time, ensure that the battery is fully charged before use. You can check this
by powering on the unit and reading the UI screen or by plugging the unit into the charger. If UI
is 100% or all 3 battery LEDs are solidly illuminated when on the charger, the battery is fully
charged.
Note: The unit can take up to 3.5 hours to fully charge.
Run time depends heavily on cleaning mode and floor type.
Clear blockages/Clean unit
Empty the dust cup by pushing the slider over a trash can.
Clear away any debris from the cone shaped screen inside the dust cup (see arrow below), then
close the lid.

Disconnect the Wand from the floor Nozzle and Handvac
Drop a small coin (penny, pence, etc.) in one end of the Wand. If the coin doesn't fall through,
then there is a clog that must be cleared. Clear any debris or clogs.

To access the brushroll, turn the nozzle upside down. Use a coin to turn the locks on the bottom
cover counter clockwise to open the bottom cover and access the brushroll.
Clear away any clogs or debris around the brushroll. Cut away any hair or string. Reattach the
bottom cover, pressing down firmly along all sides.
Turn the locks clockwise to close.
To remove Soft Roller from nozzle, pull the Soft Roller out by the tab. Tap loose debris off the
Soft Roller. Use a dry towel to wipe the Soft Roller clean and to remove any debris caught in the
teeth behind the Soft Roller.
Remove the dustcup from the handvac. Then remove the pre motor filters from behind the dust
cup. Tap filters clean over a bin to remove any excess dirt and debris.
Remove the post motor filter that surrounds the motor behind where the Dust Cup was
previously seated. Tap it over the trash to remove any excess debris.

Reinstall the filters and reattach the dust cup.
NOTE: UNIT will not have suction unless HEPA/post motor filter is installed!
Remove the handvac from the wand (release button on wand), and the wand from the nozzle
(release button on nozzle).
Once all clogs have been cleared, re assemble the vacuum.
My vacuum has no power or Intermittent power with No Headlights.
Turn off the unit.
Plug the charger into the unit and a wall outlet.

No power (Digital screen errors)
Press the power button (Make sure the unit is not plugged in)