Shell RIDE SR-5S User manual

Explanation of symbols 3
Introduction 4
Delivery contents 4
Quick start guide 5
Intended use 6
Important safety instructions 6
Technical specifications 8
General information 9
Assembly 10
Display functions 11
Battery Usage 12
Before using your e-scooter 15
Shell RIDE app 16
Getting started 17
Cruise control mode 18
After you’re done riding 18
Storage, maintenance and cleaning 19
Warranty 24
Customer service 28
Disposal instructions 29
Certifications 29
Trademark 30
Table of contents
2
Shell
RIDE

Explanation of symbols
Contains important information for avoiding injuries.
Contains important information for preventing damage to the product.
Draws your attention to important information and notes when reading the
instruction manual.
Shell
RIDE 3

Thank you for purchasing the Shell SR-5S e-scooter!
Please read the instruction manual carefully before operating the e-scooter, and ensure that
the e-scooter is used properly and in accordance with the instructions.
Retain this instruction manual for future reference. Only give the SR-5S e-scooter to third
parties in conjunction with the instruction manual. Ensure any third party has completely read
and follows the SR-5S e-scooter manual.
The manufacturer reserves the right to make changes to the product including firmware for the
SR-5S e-scooter and the Shell RIDE APP.
The instruction manual and illustrations within it may differ depending on the model.
We hope you enjoy safely using your Shell SR-5S e-scooter
Delivery contents
Introduction
Shell SR-5S e-scooter User manual
Assembly tool Handlebar mounting screws x 4
4
Shell
RIDE

Quick start guide
Shell
RIDE 5
QUICK START GUIDE
Time to RIDE
1
2
3
4
5
1
2
3
4
5
SET-UP
WARNING
1
2
Unfold the SR-5S. Attach the handle bar to the steering post with the four (4) screws
provided in the box. Use the wrench included to tighten the screws securely without
over-tightening which could result in stripping the heads of the screws.
Plug in the AC adapter into the SR-5S and then into the wall outlet until the green light
displays on the AC adapter which means the SR-5S is fully charged.
Download the SHELL RIDE APP from the Google Play Store or Apple APP Store on your
mobile device.
Once the SHELL RIDE APP is downloaded, the APP will walk you through the setup process.
Watch the SHELL RIDE safety video.
Power on the SR-5S. Wear a helmet.
Place one foot on the rubber deck mat with the other foot on the ground.
Push off with your foot on the ground while touching the throttle with your right thumb.
Steer by using the handle bars and also slight leaning either left or right while turning.
Brake and stop by depressing the brake lever on the right
side of the handle bar which engages the rear disc
brake. Dual braking is achieved while depressing
the right brake lever and the electronic brake
located on the left side of the handle bar
using your left thumb.
Please read the user manual and watch the safety video before riding your SR-5S! Always wear a helmet. Follow local traffic
laws and know proper rules for operating e-scooter in your area. Avoid safety risks while being courteous to pedestrians.
Shell Group and its distributors reserve the right to make improvements to the product, firmware updates and the user manual at any time. Visit www.shellride.com to download
the latest product information. Lotus International Company is a Shell licensee and uses Shell trademarks under licence. The views expressed in this release or statement are
made by Lotus International Company, and are not made on behalf of, nor do they necessarily reflect the views of, any company of the Shell Group of Companies.
Go to the Google Play Store (Android) or the Apple App Store (iOS) and search for the “Shell Ride” to download and install
the App. Be advised there is a minimum Android/iOS/Bluetooth version required. See User Manual for additional details.
Customer Service: 1-855-585-9141 • [e-mail]
Shell
RIDE

The Shell SR-5S e-scooter is a vehicle designed for one person for passenger transport.
The e-scooter is exclusively for private use and is not suitable for commercial use.
Only use the e-scooter as described in this instruction manual. Any other use is considered improper
and may result in material damage or even injury to people.
The manufacturer and distributor accept no liability for damage caused by unintended or improper use.
Important safety information
Intended use / Important
safety information
6
• Please strictly comply with the safety regulations stated in the manual. The manufacturer or distributor
cannot be held liable for any injury to persons, material damage, accidents or legal disputes resulting from
the violation of the safety regulations. Liability is always limited to the purchase value of the e-scooter.
• The e-scooter has been designed to transport one person with a maximum weight of 220 lbs.
• Please check your e-scooter before every ride (see the “Storage, maintenance and cleaning” section).
• Do not use the e-scooter if there is visible damage or if the power cord or plug is damaged.
• Modifying the e-scooter is not permitted.
• Repairs may only be carried out by qualified personnel authorized by Shell or their distributors.
Liability and warranty claims are excluded if repairs are carried out independently or in the event
of improper connections or incorrect operation.
• Always wear a safety helmet, appropriate clothing, protective gear and flat-heeled shoes.
• Hold the handlebars with both hands while riding the e-scooter.
Shell
RIDE

Important safety information
7
• Practice riding the e-scooter on open and level terrain initially.
• Obey all local traffic laws and regulations. Do not ride where prohibited by local laws.
• The e-Scooter is suitable for use on flat, dry surfaces. Do not ride through water, during rain, at night
or in poor visibility.
• The e-scooter is not suitable for performing stunts DO NOT TRY to jump it or perform any other
dangerous maneuvers.
• Do not leave the e-scooter outdoors. Please store it in a dry, dark location.
• Before each ride, check that all screws are firmly tightened.
• Be careful not to touch any moving parts during the ride, in order to avoid injuries.
People who should not ride the e-scooter include:
• Children under 12 years of age.
• If you under the influence of alcohol or drugs.
• If you have a problem with balance or motor skills that would interfere with their ability to
maintain balance.
• If your weight exceeds 220 lbs.
Shell
RIDE

Technical specifications
8
Motor: Front-wheel motor with 350-watt capacity
Battery: 36 V / 7.8 Ah lithium ion with LG cells
Charging time: Approx. 5 hours
Brakes: Disc brake at rear, electric brake at front
Features: Bell, front light, rear light, reflectors, LED display
Dead weight: 30.4 lbs (13.8 kg)
Maximum load: 220 lbs (100 kg)
Maximum speed: 15.5 mph (25 km/h)
Maximum range: 18 miles (30 km)
Tires: 8.5” semi-pneumatic tires front and rear
Product size: 43.3” x 16.9” x 46.1” (110 x 43 x 115 cm)
Gradeability: 7 degrees
Shell
RIDE

General information
1 - Display
2 - Bell
3 - Brake lever (disc brake)
4 - Thumb throttle
5 - Electric brake
6 - Light
7 - Folding mechanism
8 - Charging port
9 - Kickstand
10 - Rear light
11 - Folding latch
3
4
5
1
2
7
9
11
10 8
6
9
Shell
RIDE

Assembly
Raise the handlebars until the folding mechanism clicks into place. Secure it by turning the locking
ring until the marking is pointing towards the bolted lock symbol.
Connect the plug of the control cable and then place the handlebars onto the steering column.
Use the Allen key to fix the handlebar in place with the 4 screws.
10
Shell
RIDE

Button functions:
1. Press button once briefly to turn on e-scooter.
2. Press button once briefly during operation to switch the lights on or off
3. Press button twice briefly during operation to switch between the speed modes:
• 9.5 mph
• 12.5 mph – the (S) symbol lights up green
• 15.5 mph – the (S) symbol lights up red
4. Press button three times briefly during operation to switch the cruise control
mode on or off.
5. Hold button for about 3 seconds continuously to turn off
The 5 bars show the current charge level of the battery: If only the left bar
of the display lights up, the e-scooter must be switched off and charged immediately.
Display functions
11
Shell
RIDE

1. Open the protective cap of the charging port.
2. Make sure the charging port and charger are dry.
3. Make sure that the e-scooter is turned off.
4. Connect the charging cable to the charging port.
5. Connect the charging device’s main plug to a suitable wall socket
(110 ~ 120 Vac @ 60 Hz).
6. The charging light on the charger will light red when charging.
7. The battery is charged once the charging light changes from red to green.
You should stop charging the battery at this point.
8. Disconnect the charger from the main plug and the e-scooter.
9. Close the protective cap of the charging port.
Battery usage
Charging Port
12
Shell
RIDE

• Never remove the battery from the e-scooter.
• Charge the battery every 2 months for at least 1 hour, even if the e-scooter has not been in use,
otherwise it will lose capacity.
• Regular charging protects the battery from total discharge.
• Never heat the battery or throw it into an open fire.
• Never dispose of battery cells in household waste.
• Never get moisture on the battery contacts.
• The optimal operating temperature for the battery is between 50°F (10°C) and 85°F (30°C).
Above and below this temperature, the power output will deteriorate, resulting in a reduced range.
• The e-scooter may only be charged using the charger supplied. Ensure the correct voltage supply
(110 ~ 120 Vac @ 60 Hz).).
• The e-scooter must not be charged if the charging cable is damaged. Please contact customer service.
• A battery’s service life and performance depends on its age, care and how often it has been used.
Battery usage
13
Shell
RIDE

• For optimum battery life, charge and store the e-scooter in a dry and clean environment, preferably at
a temperature between 45 - 60°F (7 - 15°C).
• Charging the e-scooter takes up to 5 hours. If the charger is permanently connected to the battery
and power supply, this will have a negative effect on the battery life.
• The e-scooter and the charger must not be covered during charging.
• Depending on the charge state, lithium batteries have a freezing point of approx. -4°F (-20°C)
to -13°F (-25°C). If a battery cell freezes, it will be irretrievably destroyed and the whole battery
will need to be replaced. A lithium ion battery loses capacity at low temperatures, just like
conventional batteries.
• Compared to other battery models, lithium-ion batteries experience very little self-discharge and have
a very low memory effect, but they must be charged periodically.
• Please note that an over-discharged battery will be irreparably destroyed and will have to be replaced
for a fee. The battery should also never be completely discharged during operation.
14
Battery usage
Shell
RIDE

• Allow the battery to charge fully before using the e-scooter for the first time.
• Check your e-scooter before every ride (see the section on “storage, maintenance and cleaning”).
• Fold the side stand up before riding to avoid accidents and injuries.
• Wear comfortable clothing and suitable sturdy shoes while riding.
• Before riding the e-scooter for the first time, make sure you have plenty of space and ensure that
there are no obstacles in the way.
Wear a safety helmet for your own safety.
Before using your e-scooter
Wear a safety helmet and
protectors for your own safety.
15
Shell
RIDE

Shell RIDE App
You can find the APP for the e-scooter in the Google Playstore for Android, and in
the Apple Appstore for IOS. The app name is “Shell RIDE”:
1. Download the APP on your mobile device.
2. Activate the Bluetooth ® function on your mobile device.
3. Switch on the e-scooter.
4. Load the APP.
5. Select your e-scooter in the app. The app offers the
following functions, among others:
• Selecting the speed modes
• Switching the lights on/off
• Information about distances traveled
• Firmware updates
16
Shell
RIDE

• Turn on the e-scooter and the lights (see the section on “Display functions”).
• Hold the handlebars firmly by both handles, and place one foot on the foot board.
• Push off with the other foot to accelerate.
• For safety reasons, the motor support is only active from 1.8 mph and above.
• Use the thumb throttle to accelerate.
• To apply the brake, use:
1. the rear disc brake (brake lever)
2. the electric front brake (thumb brake)
Getting started
• Before starting your journey, make sure that the front and rear lights work!
• It is imperative that the lights are switched on in the dark or in poor visibility!
17
Shell
RIDE

1. If cruise control mode is switched on, drive at a constant pace for approximately
5 seconds to activate the cruise control.
2. The e-scooter will maintain its speed automatically until you apply the brake.
Cruise control mode
• Once activated, the cruise control will maintain speed until a brake is applied.
• Be careful when approaching obstacles!
After you’re done riding
• Always turn the e-scooter off.
• Charge the e-scooter after every ride.
• Please note the storage instructions (see chapter on “Storage, maintenance and cleaning”).
18
Shell
RIDE

• Before each trip, please check that all screws are tightened and that the folding mechanism
is engaged and locked.
• Only use a soft, damp cloth for cleaning the e-scooter. Dirt that cannot be removed this way
can be removed with plastic polish. Follow the manufacturer’s instructions in this respect.
Storage, maintenance and cleaning
• Never use alcohol, benzine, acetone or other caustic and volatile chemical solvents that are
corrosive to surfaces. These substances can damage the bike’s appearance and its exterior
or interior structure.
• Never clean the e-scooter with a strong stream of water or high-pressure cleaner.
• Make sure that the e-scooter is switched off and the charging socket cover is closed before
cleaning, otherwise you may be exposed to the risk of electric shock or damage the e-scooter.
19
Shell
RIDE

• Store your e-scooter in a dry and cool place.
• A well-maintained battery can still provide good performance even after many miles. Charge
the battery after each ride and avoid driving the battery on “empty”.
• Follow the instructions in the “Battery usage” section.
Storage, maintenance and cleaning
• Do not store your e-scooter outdoors. Continuously exposing the e-scooter to the sun or hot
or cold conditions will accelerate surface aging and reduce the battery life.
• Don’t forget to turn the e-scooter off after each ride and to charge the battery. The cells will
be irreparably damaged if the battery is over-discharged. Damage resulting from incorrect
use is not covered by the warranty. Removing or opening the battery is not permitted.
20
Shell
RIDE