Xtreme XM-3100 Troubleshooting guide

1
Operation and Maintenance Instructions
Electric Moped
XM-3100
Revised 11/6/08
Operation and Maintenance
Instructions
We strongly recommend that you read this entire
manual before using your vehicle for the first time
X-Treme
TM
Electric Moped

2
Contents Page
General Instruction before riding Page 3
Point Inspection Page 4
Assembly Instructions Page 5
Technical Specifications Page 6
Equipment Location Page 7-8
Ignition Key Positions Page 9
Handle Bar Controls Page 10
Accelerating & Braking Page 11
Battery & Charging Page 12
Performance Page 13
Maintenance Page 14
Maintenance Schedule Page 15
Frequently Asked Questions Page 16 - 18
Troubleshooting Page 19 –20
Support Page 22

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General Instructions Before Riding
1) To ensure the vehicle is functioning correctly, do a quick check of
the vehicle’s tires and check that the brakes are working. (For more
detailed maintenance instructions see the Maintenance Schedule).
Your vehicle has been thoroughly checked by our engineers before
delivery but on the spot checks are equally important.
2) When the key is inserted and turned to the "ON" position, the power
indicator will illuminate. If current drain is over 60A, the power will be
automatically cut off to avoid over-heating. Wait for one minute and
then press the red button (see pg.7) to restart the vehicle.
3) To avoid unplanned acceleration, always turn the key to the “OFF”
position before dismounting or leaving the bike unattended.
4) SAFETY NOTICE: Be sure that you are seated on the bike and
stands are clear of the floor before touching the throttle handle.
If you twist the throttle before you are ready to go or while you
are mounting the bike it may run away from you and could lead
to an accident.
5) This vehicle may be ridden in wet conditions, but be sure to avoid
soaking it during cleaning to avoid damaging any of the electric
components.
6) The vehicle should not be left in strong, direct sunlight for long
periods as some of the electric components may overheat.
7) Motorcyclists must abide by the same traffic rules and regulations as
other motorists. Before taking your motorcycle on a public road, be
familiar with traffic rules and regulations and any special
requirements for motorcycles.
8) Never drink and ride. Alcohol slows reflexes and greatly limits your
ability to operate a motorcycle. Even a very small amount of alcohol
will reduce your ability to operate a motorcycle safely.

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Point Inspection before every use
Item
Action
Front Brake Squeeze right hand brake and push the vehicle to
see whether it rolls easily. If it does, then the brake
must be tightened. Tighten the bolt until the vehicle
will no longer move with the brakes applied.
Rear Power/Disc Brake
Listen for any noticeable grinding or squealing from
the tires while the brake is applied. If so, contact
the supplier.
Brake Fluid Check fluid gauge on the left handlebar to ensure
that the brake fluid is above the indicated level. If
not, top it up with a good brand of brake fluid.
Electric Switch Handle Turn Throttle counter clockwise then release; the
Throttle should spring back to stop position. If not,
contact your supplier.
Tires Check the tire pressure is 36 PSI
Controller/ Motor Check the usage and condition
Battery Check the power level by looking at the gauge or
with a voltage meter (75V-52V).
Signal Check to make sure your lights are working.
Nuts and Bolts Check to make sure that all nuts and bolts are
tightened and secured.
Important Notes
1. Regularly perform a routine maintenance check. Doing so will help
protect yourself and your vehicle.
2. If any parts are damaged, whether normal or abnormal, please check
with the supplier before riding.

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Assembly Instructions
Installing the mirrors
1. Mirrors can be easily fixed to the handle bars between the grips and
the brake handle.
2. Screw in the mirror clockwise. The mirror that goes on the left
controller is curved to the left and the mirror that goes on the right
controller curves to the right.
3. Secure mirror by tightening the bolt.
4. Clean and adjust both mirrors before you ride. Adjust each mirror so
you can see the lane behind you and as far as possible the lane next
to you. When the mirror is properly adjusted you can see the edge of
your arm and shoulder.

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Technical Specifications
Motor Power 3000W Brushless Hub Motor
Battery DC 60V, 38AH with the green saver ( silicone power) batteries
Charger 5A,110V~250V/50 Hz ~60Hz
Charging Time 6~10 Hours
Life of Battery 400 Deep Cycles
Wheelbase 10 Inches
Torque 110Nm (76 ft-lb)
Top Speed 40 mph (65km/H)
Single Charge 50Mile (70km) based on 38AH battery
Climbing Capacity 1:4 Gradient for a 155 lb. Rider
Maximum Weight Capacity 282 lbs
Tire Front:3.50-10.00 Inch 6PR Rear:3.5-10.00 Inch 6PR, tubeless
tires
Gross Weight 297lbs with 38AH60V silicon battery
Net Weight 178lbs (not including battery)
Battery Weight 128lbs
Product Size L 70” x W 27” x H47”
Brake System Front and Rear Disc brake

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8

9
Ignition Key Position
Key
Position
Description
On Key cannot be taken out when power is on.
Off Key can be taken out when power is off
Lock handle
bar To prevent theft, turn the Handle Bar to the far left and turn the key into the lock position. The key can
be taken out when handle bar is in the lock position.
Opening the
seat Use the key in the slot on the side of the bike to release the locking mechanism of the seat.

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Left handle bar controls
Headlight Switch High Beam – Push switch up
Low Beam – Push switch down
Horizontal Switch Left Turn Signal – Slide switch to the left
Right Turn Signal – Slide switch to the right
Turning off Signal – Press central release button
Horn Button Sounds Horn – Push red button on the left.
Rear Brake Lever When Brake Handle is compressed the rear wheel
will slow to a stop and power will be cut off. Power
will flow once lever has been released.
Right handle bar controls
Economy Speed
switch
PLEASE READ
CAREFULLY
To prevent the speed of the bike from exceeding
30pmh, set the switch to Low. NOTE – NEVER
OPERATE SWITCH WHILE RIDING. Rider must
come to a complete stop before switching from low to
high speed. INTERNAL DAMAGE can occur!
Front Brake Lever
When brake handle is compressed the front wheel will
slow to a stop and power will be cut off. Power will
flow once lever has been released. To start, turn the
throttle counter clockwise.
Throttle Turn throttle counter clockwise to increase speed.
Parking Lights The dashboard lights, headlight, and taillight will turn
on when the switch is in the middle position.
Head Light The dashboard lights, headlight, and taillight will turn
on when the switch is in the left position.

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Accelerating and Braking
Throttle Tips
1. Turn the key to the ‘ON’ position, and turn the Throttle gradually to
accelerate.
2. To prevent losing control of the vehicle, turn the Throttle slowly until the
speed increases.
3. Do not turn the Throttle until you are in the position to drive.
4. To stop, release the throttle and apply the front and rear brake
simultaneously.
5. To move, release the brakes and turn the Throttle gradually.
6. The Brushless motor makes a small electromagnetic noise when
turning the Throttle to start. This is normal.
7. Please, for your safety and security, take the key out when you are not
riding.
8. NEVER USE THE ECONOMY SPEED SWITCH WHILE RIDING. The
rider must come to a complete stop before using this switch.
Using the switch during riding will damage the controller.
Braking Tips
1. For safety, this vehicle has a circuit brake system. When the front and
rear brake is applied, the controller will disable the circuit; release the
throttle back to the start position then accelerate again.
2. Less frequent sudden braking will increase range entirely. If running
under top speed, do not continually operate at full throttle.
Frequently releasing the throttle and running with inertia will help
to increase your range. This motor has good torque and the inertia
momentum is enough to run some distances without electric
power.

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Battery Gauge and
Charging Instructions
Color
Description
Green While riding, when the battery is fully charged the gauge
light will be green.
Green (2
nd
) This light indicates that the battery is 75% of full charge
Yellow When power is low (around 50%) the battery gauge will
turn to yellow.
Red When the battery is discharged the motor will be
automatically cut off. This means that there is less than
25% charge remaining. STOP and Switch to “Economical
speed” and find the nearest charging point.
Charging
The battery for this vehicle is a sealed, maintenance free DC battery.
The owner must use the factory-supplied charger with an 110V (or 240V)
outlet.
Turn off all switches while charging the battery. Plug one side to an
110V (or 240V) outlet and the other into the charging plug on the vehicle
(located under the seat).
The average charging time is 8 hours (90%) for the 3000W. To fully
charge battery, charging time will be 8 To 10 hours.
After charging, turn the ignition to the ‘On’ position and unplug the
charger from both sides.
To keep the battery in good condition, charge it after each use. Please
charge the battery fully once a month, even when the vehicle has not
been ridden.
The range with silicon battery is 37miles and lithium battery is 43miles.
Battery Longevity
The driver should, if possible, charge the scooter after every trip as this will help the
battery’s life. The life of the Green saver battery is 400 deep cycles (100%
discharged), but if you charge the battery every time or when its capacity falls below
50%, the battery life will be greatly increased. Therefore we advise the rider to
charge the bike as often as possible.

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Performance
1. A range of 57Miles (92km) has been recorded, yet the distance and
speed depend upon various elements of the rider’s style and the
road conditions. A 20mph constant speed will ensure the longest
range. Other factors include weather, vehicle condition, and battery
charge. Drivers must be cautious when driving on rough roads, in
poor weather, or when the battery charge is low.
2. This vehicle has a circuit brake system to protect the vehicle when
the brake is applied
3. After each trip, the driver should turn off the vehicle, take out the key
and charge the battery. This battery does not have memory (i.e. you
do not have to run it down completely to achieve a good charge. On
the contrary, regular charging will lengthen the life of the battery) and
can be charged at any time in the cycle of the battery.
4. Always check the battery gauge while you are riding and be sure
that it does not get too low too often.

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Maintenance
This electric motor bike represents a new generation of
environmentally friendly two-wheeled transportation. Therefore, good
maintenance will play a major role in keeping your vehicle in good
working condition and prolonging the life of the batteries. Please
follow these suggestions:
To prevent rust always keep your vehicle dry and clean.
Regularly check the front and rear tires, suspension and body frame
and all fasteners.
When riding in rain do not go through deep puddles or muddy areas;
excessive water will cause the motor and other electrical
components to suffer undue harm.
To prevent rust from forming on the vehicle, avoid parking your
vehicle in high humidity and corrosive areas.
To avoid damage to the electrical parts of this vehicle, especially the
controller, do not park the vehicle in direct sunlight or in heavy rain.
Due to the complexity of the electronic manufacture of this vehicle,
customers should never attempt to take out any of the parts, or
attempt major maintenance without consulting the supplier (this will
invalidate the warranty).
Never overload and ride the vehicle for an extended period of time,
prolonged use with excessive weight could cause serious damage to
the electronic and mechanical parts.
Always check your vehicle and perform necessary routine
maintenance - tires, brakes, nuts and bolts.
For your safety, perform routine maintenance on your vehicle. This
will lower the potential for damage.

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Maintenance Schedule
Mileage
400
1000
2000
3000
4000 5000 6000 Maintenance
Battery
C C
Charger C C
Tire
Pressure
C C C C C C C A
Tire
Wear C
Brake
System C C C C A
Brake
Pad A
Nuts
and
Bolts T T T
Mileage
7000
8000
9000
10,000
11,000
12,000
Maintenance
Battery
C C
Charger C C
Tire
Pressure
C C C C C C A
Tire
Wear C C
Brake
System C C C A
Brake
Pad A A
Nuts
and
Bolts T T
A: Adjust C: Check T: Tighten

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Frequently Asked Questions
1. Fully charged, what is the range of the electric vehicle?
A. The Range is affected by the weight of rider, the type of terrain and the
speed at which the vehicle is driven. Under optimal conditions (push red
button and keep a steady 20mph rate speed), a range of (92 km) has
been recorded on a single charge.
B. See the specification sheet for the full range and speed of the models.
2.
Is riding an electric
vehicle
a comfortable riding experience?
A.
Riding an electric
vehicle
is indesc
ribably more comfortable than
riding a gasoline motor vehicle
. The silence and the smoothness of a
direct drive electric-motor-powered vehicle
are incomparable.
B. Quick accelerating---speed from 0 to 40mph (65km/H) takes only 10
seconds
3.
Do you have to warm
-
up the electric
vehicle
before riding it?
A.
When the driver turns the ignition key, three beeps will immediately
follow telling the driver that the vehicle
is ready to drive. There is
absolutely no warm-
up time needed. Just turn the key and you are ready
to go. It cannot be any easier.
4.
What about maintenance?
A.
This mo
tor bike
is designed for minimum maintenance. Consi
der
ing
the fact that this vehicle
has no combustion engine, no transmission, no
belts, no chains, no gasoline, no lubricants, no ignition plugs, no
carburetor, etc. Modular designed components are practically
maintenance free. The unique design of the dire
ct drive system and the
total absence of belts or chains make this vehicle
much easier to
maintain than other electric scooters. Practically any scooter dealer can
do most of the maintenance that may be required. The brushless motor
is precisely that so there is never a need to change the brushes.
5.
What about parts, , is it a problem getting parts for the XM-3100?
I.
ALL parts can be purchased direct
ly
from the supplier including
batteries, tires, bulbs, body shells, seats etc.
6.
Can the electr
ic
vehicle
be cleaned or washed with water without
any concern?
A.
As with any electric vehicle, care should always be taken when
washing.
B.
One should be careful never to pour water directly into the charger

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outlet, the controller and the internal battery
set when washing or
cleaning
7.
Do you need to wear a helmet to drive the electric
vehicle
?
A.
For safety reasons we always advise the use of a helmet. However,
local law dictates whether or not riding vehicle law obligates a helmet.
8.
Is it easy
to recharge the batteries?
A.
Yes, it is very easy. The user just needs to insert the input plug of the
Battery Charger into any regular wall outlet of AC110V (or AC220V) and
the output plug into the inlet on the right rear side of the vehicle
, which is
clearly marked. This will start to recharge the batteries. Daily charge of
the battery will lengthen its life cycle,
9.
How long will the batteries last, what is the batteries life cycle?
A.
The battery's life cycle will be reduced or damaged if an
insufficient
charge level is retained for a long period of time. Depending on the
user's operation, between 400(80% discharged) and 1200 cycles
(50%
discharged). Normally the batteries should last between
two and
three years if the user charges it regularly.
10.
How can I know the batteries condition and energy level?
A.
The display panel includes a row of LED lights, which clearly indicate
the power level of the batteries in your vehicle.
I.
FULL: First green light is on.
II.
75%
FULL: Second gree
n light is on.
III.
50%
LEFT: Yellow light is on and you also hear a Warning Beep (At
this level, charging is highly recommended).
IV.
Low 25% LEFT
: Red light is on (Immediate charging is necessary).
11.
If one of the batteries has a problem do I n
eed to change all the
four batteries?
A.
Not necessarily. Simply check the condition of all four batteries and
only replace the battery which shows lack of charge.
12.
Can a rider get burned while riding the electric
vehicle
?
A.
Riders will not get
burned from riding the electric
vehicle
. The
vehicle
does not have an exhaust pipe like in gasoline scooters. Nothing heats
up.

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13. Why is this product the best available in the world today?
It has a Brushless motor. We emphasize "brushless" not just because this
is the latest technology, but because these permanent magnet motors are
supremely reliable! These more expensive motors produce high torque at
low speeds, keeping an acceptable balance of torque and energy across the
whole speed range. Often other types of electric vehicles on the market
today will still use sealed brush-type motors that are dependant upon brush
life that build up brush dust (residue) and susceptible to wear over time
which may affect maximum speed and electrical noise or become
problematic in other ways. Because these brush-type motors are sealed, it
often takes an expensive motor replacement to get them working again.
14. What is the Manufacturer Warranty?
Go to www.x-tremescooters.com/support for warranty information on
this model.

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Troubleshooting
Problem
Condition
Check
Solution
When I turn my
vehicle on nothing
happens.
1. Power
indicator light is off
while riding.
1. Check power
connection and
battery level.
1. Fasten
connections.
2. Indicating
light on motor is not
illuminated.
2. Check battery
and motor
connection.
2. Recharge
battery.
3. Assess the
weather for humidity. 3. Loosen connection and
wipe down with a
damp rag and dry
and fasten again.
Contact the
supplier.
4. Check
regulator. 4. If there is any corrosion
replace. Contact
the supplier.
5. Battery level is
low. 5. Change or replace damaged
part. Contact the
supplier.
The Throttle does
not work or switch
on, the vehicle
moves without
acceleration.
The Throttle does
not return to stop
position.
1. Check the grip
for damage 1. Use a flat head screwdriver
to adjust the gap
between the rubber
handle and the
cover.
2. Check the
Throttle spring. 2. Readjust the Throttle spring
position. Contact
the supplier.
3. The Throttle
handle is loose. 3. Lubricate the Throttle spring.
Contact the
supplier.
The batteries do not
take a charge. Charger light is off 1. Check the
charger plug position. 1. Check by unplugging charger
and plugging in
again.

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2. Check the fuse
in the charger box. 2. Unplug the charger and
replace the fuse.
Contact the
supplier to order a
new charger
fuse/charger.
3. Charger has
blown a fuse. 3. Replace the charger fuse. The
fuse box is located
on the floorboard,
unscrew the two
screws and open
the fuse case, and
replace scooter.
Contact the
supplier to order a
new fuse.
4. A bad
connection exists
between the charger
and the battery.
4. Unplug and
plug in again.
Otherwise contact
the supplier.