SHORE TEL 930D User manual

ShoreTel IP Phone 930D
Handset User Guide
May 2013

Legal Notices
2 Handset User Guide ShoreTel IP Phone 930D
Document and Software Copyrights
Copyright © 1998-2013 by ShoreTel Inc., Sunnyvale, California, USA. All rights reserved.
Printed in the United States of America. Contents of this publication may not be reproduced or transmitted in any form or by
any means, electronic or mechanical, for any purpose, without prior written authorization of ShoreTel, Inc. ShoreTel, Inc.
reserves the right to make changes without notice to the specifications and materials contained herein and shall not be
responsible for any damage (including consequential) caused by reliance on the materials presented, including, but not limited
to typographical, arithmetic or listing errors.
Trademarks and Patents
ShoreTel, ShoreTel (and logo), ControlPoint, Brilliantly Simple, Brilliantly Simple Communication, ShoreCare, ShoreGear,
ShorePhone, and ShoreWare are registered trademarks of ShoreTel, Inc. in the United States and/or other countries. The
ShoreTel logo is a trademark of ShoreTel, Inc. in the United States and/or other countries.
All other copyrights and trademarks herein are the property of their respective owners.
The ShoreTel Mobility solution is covered by patents as listed at http://www.shoretel.com/about/patents.html.
Version Information
ShoreTel IP Phone 930D Handset User Guide
Part Number: 800-1805-01
Date: May 2013
Company Information
ShoreTel, Inc.
960 Stewart Drive
Sunnyvale, California 94085 USA
+1.408.331.3300
+1.408.331.3333 (fax)
www.shoretel.com

ShoreTel IP Phone 930D Handset User Guide 3
Before You Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
About This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Chapter 1 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Getting Started with Your New Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Unpacking the Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Installing and Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Attaching the Belt Clip (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Plugging in a Headset (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Logging In (If needed) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Overview of the IP930D . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Handset Side Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Your Phone’s Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Powering on the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Turning on the Backlight after Inactivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using the 4-way Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Example - Check the Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Example - Speed Dial a Call from a Button Appearance . . . . . . . . . . . . . . . . . . . . . . 18
Setting the Language Preference for the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Setting the Keypad to Automatically Lock when Idle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Setting Keypad Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Choosing a Vibration Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Setting up an Audible Alert for Low Signal Strength . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Setting up a Charging Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Disabling Ringing while Charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Checking the Battery Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Guide to Call Status Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Additional Status Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
LED Indicator States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Chapter 2 Managing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Basic Call Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Table of Contents

Table of Contents
4 Handset User Guide ShoreTel IP Phone 930D
Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Using the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Using the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Display Overview with an Outbound Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Display Overview with an Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Answer using the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Answer using the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Answer using the Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Sending a Call to Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Diverting a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Answering Additional Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Making a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Display or Drop Conference Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Using the Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Placing a Call On or Off Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Redialing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Using Audio Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Adjusting Ring Tone Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Adjusting Handset Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Adjusting Headset Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Adjusting Speakerphone Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Muting an Active Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Options to Configure Your Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Changing Call-Handling Mode and Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Changing Automatic Off Hook Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Changing Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Programming Your Custom Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Changing the Agent State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Using the Directory to Find Numbers and Place Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Managing Calls with Advanced or Optional Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Programmable Custom Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Bridged Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Silent Monitor / Barge In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Extension Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Answering a Monitored Extension’s Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Whisper Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Picking Up the Night Bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Toggling the Hunt Group Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Overhead Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Using Group Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Parking and Unparking Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
ShoreTel Communicator Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Web Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Chapter 3 Using Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Understanding Voicemail Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Logging In from Your ShoreTel Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Table of Contents
ShoreTel IP Phone 930D Handset User Guide 5
Logging In from Another Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Logging In from an External Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Using Your Voicemail Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Listening to and Interacting with New Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Sending Messages from Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Listening to Saved Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Accessing Mailbox Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Logging Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Returning to the Auto-Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Transferring to Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Listening to Mailbox Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Leaving a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Chapter 4 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Viewing Phone Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Status Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Quick Reference of IP930D Shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Chapter 5 Important Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Battery and AC Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Rechargeable Battery Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Radio Frequency (RF) Exposure Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Table of Contents
6 Handset User Guide ShoreTel IP Phone 930D

Technical Publications Handset User Guide 7
Before You Start
This preface contains the following topics:
About This Book on page 7
Related Documents on page 8
About This Book
This book is intended for those who install, administer, or use the ShoreTel IP Phone 930D. This book
specifically describes how to install and use the IP930D handset.
Organization
This document is divided into the following chapters:
Chapter 1, Getting Started on page 9, describes how to install the handset and provides an
overview of features and settings.
Chapter 2, Managing Calls on page 27, describes how to use the handset for call-handling tasks.
Chapter 3, Using Voicemail on page 43, provides information about the voicemail menu and
related features.
Chapter 4, Troubleshooting on page 51, offers help for identifying and fixing issues.
Chapter 5, Important Information on page 57, contains guidelines for using the batteries and AC
adapter, as well as information to about radiation exposure compliance.

8 Handset User Guide Technical Publications
Before You Start Conventions
Conventions
The following typographical marking conventions are used in this document.
Related Documents
The following documents are also available:
ShoreTel IP Phone 930D Planning and Installation Guide
ShoreTel IP Phone 930D Base Station and Repeater User Guide
Marking Meaning
Bold Names of interface objects, such as buttons and menus.
Blue Cross references with hyperlinks. Click the blue text to go to the indicated
section. All chapters have a list of section links on the first page.
Note: Table of Contents entries are also links, but they are not shown in blue.

CHAPTER
ShoreTel IP Phone 930D Handset User Guide 9
1. Getting Started
This chapter contains these main topics:
Getting Started with Your New Phone on page 9
Overview of the IP930D on page 14
Getting Started with Your New Phone
This section describes how to set up your new ShoreTel IP Phone 930D.
Unpacking the Box
Make sure that all of the following items are included in your handset package:
1 x IP930D handset with battery cover
1 x battery
1 x charging stand
1 x AC adapter with plug adapters
1 x belt clip

10 Handset User Guide ShoreTel IP Phone 930D
Getting Started Installing and Charging the Battery
1
Installing and Charging the Battery
1. Remove the battery cover by pushing down at the horizontal mark on the cover and sliding
downward.
2. Align the battery so that the battery contacts face the bottom of the handset and the contacts align.
Insert the bottom end of the battery first.
3. Push the downward on the battery until it snaps into place.
4. Replace the cover and slide it upward into place until it locks.

Getting Started Installing and Charging the Battery
1
ShoreTel IP Phone 930D Handset User Guide 11
5. Connect the AC adapter to the jack on the charging stand and route the cable through the cable
guide so the charging stand sits flat on a horizontal surface.
6. Slide the AC power plug with the correct shape for your AC outlet into the AC adapter until it locks
in place. Plug the AC adapter into the AC outlet.

12 Handset User Guide ShoreTel IP Phone 930D
Getting Started Attaching the Belt Clip (Optional)
1
7. Place the handset in the charging stand with the display facing forward.
The display on the handset light ups and the blue charging LED turns on.
When using the battery for the first time, it is necessary to leave the handset in the charging stand
for at least 10 hours before the handset is ready for use.
Before you can use the handset, it must be registered with the system. Contact your system
administrator if your handset displays “Searching,” “Deregistered,” or “No Service.”
Attaching the Belt Clip (Optional)
Line up the holes on each side of the handset with the clip opening facing down. Press down on the
clip until it locks into place.
Plugging in a Headset (Optional)
You can plug a wired headset into the 2.5mm jack on the side of the handset, as shown in the
illustration below.
The Panasonic KX-TCA60 Hands-Free Headset is recommended for use with the IP930D handset
(headset not included).
Note
Do not place the handset or charger in direct sunlight. The battery has a built-in heat sensor that will
stop charging if the battery temperature is too high.
Note
If you plan to use a headset to handle most of your calls, you might want to set your default audio path
to be for a headset. See Changing Automatic Off Hook Preference on page 36.

Getting Started Logging In (If needed)
1
ShoreTel IP Phone 930D Handset User Guide 13
Logging In (If needed)
If you are using your phone for the first time and no extension has been assigned, the phone’s display
shows “Available.” In this state, you can place calls but you cannot receive them. You need to log in,
change your password, record your name, and assign your extension to this phone.
Follow these steps:
1. Press the # button, then the Speakerphone button.
2. Enter the extension number assigned to you by your system administrator.
3. If your system administrator assigned you a password, enter it now (otherwise, enter a default
password of 1234). Press the # button.
4. Enter a new password followed by the # button. (Your system administrator can provide guidelines
about password length.) Repeat to confirm password.
5. Press the # button to record your name (if you have not previously saved a recording of your name
in the system).
6. Press one of the following options:
# button- Accept
1 button- Review
2 button- Re-record
3 button- Delete
* button- Cancel
7. To assign your extension to this phone, do the following:
a. Press the 7 button for mail box options.
b. Press the 3 button to re-assign the extension.
c. Press the 1 button to assign your extension to this phone.
d. End the call by pushing the End/Power button.
You are now logged in and should see your name and extension on the display. Your phone can
receive calls, and you can check for new messages.

14 Handset User Guide ShoreTel IP Phone 930D
Getting Started Overview of the IP930D
1
Overview of the IP930D
The illustration below provides an overview of your phone’s components.

Getting Started Handset Side Views
1
ShoreTel IP Phone 930D Handset User Guide 15
Handset Side Views

16 Handset User Guide ShoreTel IP Phone 930D
Getting Started Your Phone’s Display
1
Your Phone’s Display
The display screen on your phone shows your name and extension, call handling mode, call
appearance, monitored extensions, calls, duration of call, voice messages, date and time, soft key
functions, and other information. Some features need to be setup by your administrator before they will
appear on your phone.
Powering on the Handset
To power on the handset, press the End/Power button. To turn off the handset, press and hold the
End/Power button until the display turns off.
Additionally, the handset powers on when it is placed into the charging stand.
Note
The illustration below shows a handset with optional features configured, such as a monitored
extension and speed dials. Your IP930D might not be configured to offer these specific features.

Getting Started Turning on the Backlight after Inactivity
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ShoreTel IP Phone 930D Handset User Guide 17
Turning on the Backlight after Inactivity
The display’s backlight turns off after about 40 seconds of inactivity (this duration can be changed by
your administrator). When the backlight is off, you can push any button to illuminate the display; the
first button push turns on the backlight.
Using Soft Keys
Three soft keys at the bottom of the display provide context-sensitive access to features and functions.
Soft keys change depending on the state of your phone. For example, if your phone is idle, the soft
keys let you modify settings, such as your call handling mode. If the phone has an active call, you can
use the soft keys to do such things as hang up or park the call.
If more than three soft keys are available, the right-most soft key will change to >>> to indicate that not
all soft keys are visible. Push the soft key >>> to cycle through all available soft key choices.
To select a soft key, press the button beneath the soft key label.
Using the 4-way Controller
The 4-way controller can be used to scroll through lists (such as the Directory and call logs) and to
select an on-screen button appearance or call appearance (located near the top of the LCD). To use
the controller, first select/highlight an item, then push the center button of the 4-way controller to open
the item.
Example - Check the Call History
Follow this example to learn more about how to open menu items on your IP930D.
1. Push the Menu button. The Menu screen appears, as shown below.
In this example, the Directory is currently selected, as indicated by the > symbol.
Note
Call appearances are highlighted when they have a black background; non-highlighted appearances
are blue.

18 Handset User Guide ShoreTel IP Phone 930D
Getting Started Using the 4-way Controller
1
2. Push the down direction of the 4-way controller to scroll to Call History. (Alternately, you can open
Call History at this point by pressing 3 on the handset keypad.)
3. With Call History selected, push the center button of the 4-way controller or press the OK soft key.
Call History opens.
Example - Speed Dial a Call from a Button Appearance
Follow this example to learn more about using a button appearance on your IP930D.
1. Start from an idle phone. In the illustration below, the left-most call appearance is highlighted.

Getting Started Setting the Language Preference for the Handset
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ShoreTel IP Phone 930D Handset User Guide 19
2. Push the right direction of the 4-way controller twice to highlight the Speed Dial button appearance
labeled “Home.”
3. Push the center button of the 4-way controller to dial the Speed Dial number.
Setting the Language Preference for the Handset
You can change the language used by menus on the handset by following this procedure:
1. Press and hold the Menu button for 3 seconds until the Settings menu appears.
2. With Language selected, press the center button on the 4-way controller.
A list of available languages is shown.
3. Use the 4-way controller to highlight the language you wish to select and push the Select soft key
(or the center button of the 4-way controller).
4. Push the End/Power button to exit.
Setting the Keypad to Automatically Lock when Idle
You can set the phone to lock the keypad automatically after a specified time period of inactivity. This
feature is useful to prevent accidental calling or feature activation on the handset.
1. Press and hold the Menu button for 3 seconds until the Settings menu appears.
2. Use the 4-way controller to highlight the Security menu item and press the center button on the
4-way controller.
The current status of the Automatic keylock feature is displayed.
3. Turn the feature off or select a time period after which the keys will lock by highlighting the desired
setting and pushing the Select soft key (or the center button of the 4-way controller).
To unlock the handset, press and hold the center button of the 4-way controller for two seconds.

20 Handset User Guide ShoreTel IP Phone 930D
Getting Started Setting Keypad Sounds
1
Setting Keypad Sounds
You can set your handset to play a beep or a clicking sound whenever a key is pushed. To change the
behavior, follow these steps:
1. Press and hold the Menu button for 3 seconds until the Settings menu appears.
2. Use the 4-way controller to highlight the Audio settings menu item and push the center button on
the 4-way controller.
3. Highlight the Key sound option and push the Select soft key (or the center button of the 4-way
controller).
4. Highlight the setting you prefer (Silent, Click, or Tone) and push the center button of the 4-way
controller.
Choosing a Vibration Setting
You can set the handset to vibrate (with or without ringing) when you get a new call. Follow these steps
to change the handset alerting behavior.
1. Press and hold the Menu button for 3 seconds until the Settings menu appears.
2. Use the 4-way controller to highlight the Audio settings menu item and push the center button on
the 4-way controller.
3. Highlight the Vibrator menu item and push the Select soft key (or the center button of the 4-way
controller).
4. Highlight the setting you prefer (Off, Vibrate then ring, Vibrate only, or Vibrate and ring) and push
the center button of the 4-way controller.
Setting up an Audible Alert for Low Signal Strength
On the left side of the blue status bar at the top of the display is a received signal strength indicator that
shows as many as five bars of signal. In addition, you can enable an audible coverage alert (four quick
beeps) to warn you when you are near the edge of the signal coverage area for the handset. To enable
or disable this feature:
1. Press and hold the Menu button for 3 seconds until the Settings menu appears.
2. Use the 4-way controller to highlight the Audio settings menu item and push the center button on
the 4-way controller.
3. Highlight the Coverage warning menu item and push the Off or On soft key to turn the warning
on or off.
If you move completely out of the coverage area, the handset will display “Searching” and the LED
indicator at the top-left of the handset will flash with an amber color.