SHORE TEL 480 User manual

ShoreTel
480/485g Handset
Quick Guide
Changing Extension Assignment –HOT DESKING
If you have the relevant permission, you can assign
your extension to any phone on the system.
-Press the VOICE MAIL key on the phone you want
to log on to.
- Press #
- Enter your ext number………..
- Enter your 6 digit password
- At the Main Menu prompt, press 7.
Now select the option you require from the follow
prompts
- Press 3to re-assign the extension.
- Press 1 to assign the extension.
- Press 2 to un-assign the extension. (The phone
will revert to its original extension.)
Fault line
Tel:[phone]
email:[e-mail]
Customer service
email:customer.se[email protected]
Issue 8 16.1.14

Call Handling
Make an internal call
Lift receiver, dial extn number or leave receiver down
and dial extn number for hands free, or if using a
headset press then dial extn number.
To end a call either hang up, press if hands free
or press HANG UP in screen if using a headset
Make an external call
Lift receiver dial ‘9’ and telephone number, if using a
headset press and dial ‘9’
Receive a call
Lift receiver or press to answer hands free, or
press to answer using headset.
Directory Dialling
Access to extension numbers and system speed
dials. Press DIRECTORY key- use number pad to type
1st 3 letters of the person you want to call [Search in
predictive]. Use scroll key to select if more than 1
entry. Press DIAL in screen to call.
Hold a call
Press HOLD key to place a caller on or off hold.
Transfer a call –announced
Press TRANSFER (puts caller on hold), dial extn
number, announce call, press YES in screen or hang
up to transfer.
Retrieve a call
If no reply or if extension can’t take call, press
CANCEL to return to the caller.
Transfer a call –unannounced (blind)
Press TRANSFER (puts caller on hold), dial extn and
press TRANSF in screen or simply hang up.
Transfer a call to voice mail
Press TRANSFER, dial extn number, press MORE in
screen, then press TO MB to send caller immediately
to voice mail.
History
Press HISTORY –this will bring up a list of calls
made, received and missed from your handset. Use
scroll keys to, then press DIAL to call.
Park a call
Answer a call, press PARK in screen, dial extn where
you want to park (not your own ext), press PARK
again and hang up.
Retrieve a parked call
From the nominated extension, lift receiver
or from any other handset, dial UNPARK code *12
plus ext where call is parked.
Page
Make an announcement to individuals, or groups via
speaker phones. Dial page ext number ----- wait
for confirmation tone, make announcement then
hang up.
Pick Up
Press PICK UP in screen, dial ringing extension or
group number, then press PICK UP again to intercept
call.
Conference calling
Whilst on a call, press CONFERENCE, dial 3rd party,
when they answer you can either press CONSLT to
invite, then press YES in screen to join together, or
press CONFRN to join together immediately.
Exit conference call
Simply hang up to leave others parties talking, or
press SHOW in screen, then select who you want to
leave using then scroll keys. Press DROP to exit.
Call Forwarding
Select the forward mode required - Standard , In
meeting, Out of Office, Extended Absence, and
Custom.
To select press MODE and use scroll key to select
mode required. Please ensure that you have set the
mode up before selecting it and you have recorded
a voicemail message if applicable.
To change the forward destinations for each mode
Press OPTIONS, enter your password followed by
OK. Highlight CALL HANDLING then press EDIT in
screen, select mode to edit then press EDIT. 1st
enter when you want your calls to be diverted,
next, the destination where you want your calls to
go and finally select if you want Simuring. (This
option must be set up by your administrator)
Remember if forwarding to an external number the
cost of the onward call will be charged to you!
Find Me Forwarding (check permission rights)
Allows you to route calls from voice mail to one of
2 numbers where you can be located.
Press VOICE MAIL key and enter your password
followed by #.
Select option 7
Press 9for additional mailbox options
Press 5 then follow voice prompts
Don’t forget to change your voice mail greeting to
give callers the option to use Find me. You need to
say in your message ‘ to use find me press 1’