SHORE TEL IP8430M User manual

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Handset Operations Manual
IP8430M

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Contents
Handset Operations Manual.......................................................................................................................1
Contents......................................................................................................................................................2
1 About This Document .........................................................................................................................5
1.1 Audience .......................................................................................................................................... 5
1.2 Abbreviations................................................................................................................................... 5
1.3 References/Related Documentations.............................................................................................. 5
1.4 Document History ............................................................................................................................ 5
2 Making Handset Ready .......................................................................................................................6
2.1 Package - Contents/Damage Inspection.......................................................................................... 6
2.1.1 Before the Package Is Opened.................................................................................................. 6
2.1.2 Contents of the Package ........................................................................................................... 6
2.1.3 Damage Inspection ................................................................................................................... 7
2.2 Before Using the Phone ................................................................................................................... 7
2.2.1 Installing the Battery................................................................................................................. 7
2.2.2 Using the Charger ..................................................................................................................... 7
2.2.3 Handset in the Charger ............................................................................................................. 7
2.2.4 How to Open Back Cover .......................................................................................................... 8
2.2.5 How to Replace Battery ............................................................................................................ 8
2.2.6 Handset Serial and IPEI/IPUI Number....................................................................................... 8
3 Phone Overview..................................................................................................................................9
3.1 Handset – Front View ...................................................................................................................... 9
3.2 Rear View – Handset...................................................................................................................... 10
4 Display...............................................................................................................................................11
4.1 Icons and Text in the Display ......................................................................................................... 11
4.2 Menu icons .................................................................................................................................... 12
4.3 Keys and Buttons ........................................................................................................................... 13
4.3.1 Navigation Keys/Selection Key ............................................................................................... 13
4.3.2 Softkeys................................................................................................................................... 13
4.3.3 Off-hook Key ........................................................................................................................... 13
4.3.4 On-hook, and On/Off Key ....................................................................................................... 13
4.3.5 Speed Dial Keys....................................................................................................................... 13
4.4 The Keypad .................................................................................................................................... 14
4.4.1 Idle Mode, and Number Input Mode...................................................................................... 14
4.4.2 In Text Input Mode ................................................................................................................. 14
4.4.3 Silent Mode from #-Key .......................................................................................................... 14

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5 Basic Operation.................................................................................................................................16
5.1 How to Switch the Handset On/Off ............................................................................................... 16
5.2 Lock/Unlock the Keypad ................................................................................................................ 16
5.3 Entering a Number in Idle.............................................................................................................. 16
6 Menu Operation ...............................................................................................................................17
6.1 Contacts ......................................................................................................................................... 17
6.1.1 Add Contact ............................................................................................................................ 18
6.1.2 Call/Edit a Contact .................................................................................................................. 18
6.1.3 More Contacts Options........................................................................................................... 18
6.1.4 Speed dial/One Touch Dial ..................................................................................................... 19
6.2 Central Directory............................................................................................................................ 20
6.2.1 LDAP Mode and Local Mode................................................................................................... 21
6.2.2 Calling a Contact in the Central Directory .............................................................................. 22
6.3 Calls ................................................................................................................................................ 22
6.3.1 Call .......................................................................................................................................... 23
6.3.2 View ........................................................................................................................................ 24
6.3.3 More Calls Options ................................................................................................................. 24
6.4 Connectivity ................................................................................................................................... 26
6.4.1 Register ................................................................................................................................... 26
6.4.2 Deregister ............................................................................................................................... 26
6.4.3 Select PBX ............................................................................................................................... 27
6.5 Settings .......................................................................................................................................... 27
6.5.1 Time & Date ............................................................................................................................ 28
6.5.2 Language................................................................................................................................. 28
6.5.3 LED Signal................................................................................................................................ 29
6.5.4 Power Save ............................................................................................................................. 30
6.5.5 Security ................................................................................................................................... 30
6.5.6 Handset Name ........................................................................................................................ 31
6.5.7 Reset Settings ......................................................................................................................... 31
6.5.8 Status ...................................................................................................................................... 32
6.5.9 Auto Answer ........................................................................................................................... 32
6.5.10 Silent Charging ...................................................................................................................... 33
6.5.11 Do Not Disturb ...................................................................................................................... 33
6.5.12 Hide Number......................................................................................................................... 34
6.5.13 Call Forward .......................................................................................................................... 34
6.5.14 Idle Screen Saver................................................................................................................... 35
6.5.14 Idle Clock............................................................................................................................... 36
6.6 Audio Settings ................................................................................................................................ 37
6.6.1 Silent Mode............................................................................................................................. 37
6.6.2 Ring Volume and Ring Melody................................................................................................ 37
6.6.3 Key Sound ............................................................................................................................... 38
6.6.4 Confirmation Sound................................................................................................................ 39
6.6.5 Coverage Warning .................................................................................................................. 39
6.6.6 Charger Warning..................................................................................................................... 40
7 Calls Operations ................................................................................................................................41
7.1 Incoming call .................................................................................................................................. 41

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7.1.1 Answering an Incoming Call.................................................................................................... 41
7.1.2 Reject an Incoming Call........................................................................................................... 41
7.1.3 Silencing an Incoming Call ...................................................................................................... 42
7.1.4 Ending a Call............................................................................................................................ 42
7.2 Initiating a Call ............................................................................................................................... 42
7.2.1 Initiating a Call from Idle......................................................................................................... 42
7.2.2 Initiating a Call from Contacts ................................................................................................ 43
7.2.3 Initiating a Call from Calls ....................................................................................................... 43
7.2.4 Initiating a Call from the Central Directory............................................................................. 43
7.3 Call Holding/Retrieving .................................................................................................................. 43
7.4 Attended and Unattended Transfer of a Call................................................................................. 44
7.4.1 Attended Transfer................................................................................................................... 44
7.4.2 Unattended Transfer .............................................................................................................. 45
7.5 Swap between Two Calls ............................................................................................................... 45
7.6 Call Waiting .................................................................................................................................... 46
7.7 Conference Call .............................................................................................................................. 47
7.7.1 Establishing a Conference Call................................................................................................ 47
7.7.2 Terminating a Conference Call................................................................................................ 48
8 Accessories........................................................................................................................................50
9 Troubleshooting................................................................................................................................51
9.1 Operational problems.................................................................................................................... 51

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1 About This Document
This document describes the features and functionalities available in the IP8430M Handset. We
describe how to operate the handset without going into details about its mechanical features.
1.1 Audience
This guide is intended for everyday users as well as system administrators.
1.2 Abbreviations
For the purpose of this document, the following abbreviations hold:
DECT: Digital Enhanced Cordless Telecommunications
IPEI: International Portable Equipment Identity
MAC: Media Access Control
PBX: Private Branch Exchange
1.3 References/Related Documentations
[1]: How_To_Deploy_SME_Network_V1.3
[2]: SME VoIP System Guide, Version 2.5
1.4 Document History
Revision Author Issue Date Comments
1.0 KMH 08-Oct-2014 First version.
1.1 KMH 23-Dec-2014 Aligned with firmware v323.14
1.4 KMR 14-April-2015 Aligned with firmware V324.6

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2 Making Handset Ready
In this chapter we briefly describe how to prepare the handset for use, install, and how to insert and
charge new batteries.
2.1 Package - Contents/Damage Inspection
2.1.1 Before the Package Is Opened
Examine the shipping package for evidence of physical damage or mishandling prior to opening. If
there is proof of mishandling prior to opening, you must report it to the relevant support center of the
regional representative or operator.
2.1.2 Contents of the Package
Make sure all relevant components are available in the package before proceeding to the next step.
In principle, every shipped handset unit package/box contains the following items:
1 x Charger with A/C Adaptor
2 x Battery, AAA
1 x Handset module, 1 x Battery cover

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2.1.3 Damage Inspection
The following are the recommended procedure for you to use for damage inspection:
1. Examine all relevant components for damage.
2. Make a “defective on arrival - DOA” report or RMA to the operator. Do not move the shipping
carton until it has been examined by the operator. The operator/regional representative will
initiate the necessary procedure to process this RMA. They will guide the network
administrator on how to return the damaged package if necessary.
3. If no damage is found then unwrap all the components and dispose of empty
package/carton(s) in accordance with country specific environmental regulations.
2.2 Before Using the Phone
The following are the precautions users should read before using the handset:
2.2.1 Installing the Battery
1. Never dispose battery in fires, otherwise it will explode.
2. Never replace the batteries in potentially explosive environments, e.g. close to inflammable
liquids/gases.
3. ONLY use approved batteries and chargers from the vendor or operator.
4. Do not disassemble, customize or short circuit the battery
2.2.2 Using the Charger
Each handset is charged through the use of a handset charger. The charger is a compact desktop unit
designed to automatically charge and maintain the correct battery charge levels and voltage. The
handset charger is powered by AC supply from 110-240VAC that supplies 5.5VDC at 600mA. When
charging the battery for the first time, it is necessary to leave the handset in the charger for at least 10
hours before the battery is fully charged, and the handset is ready for use.
2.2.3 Handset in the Charger
For correct charging, ensure that the room temperature is between 0°C and 25°C / 32°F and 77°F. Do
not place the handset in direct sunlight. The battery has a built-in heat sensor which will stop charging
if the battery temperature is too high.
If the handset is turned off when placed in charger, the handset turns on and shows (shortly) the
charging message “The battery is charging”. After a while the display backlight first dim and then turns
off (if demo mode is not enabled). In this state, the handset will still respond on for example incoming
calls.
If the handset is turned on when placed in charger, the display shows (shortly) the charging message
“The battery is charging”. After a while the display backlight first dim and then turns off if unless “Idle
Screen Saver” is switched on.

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2.2.4 How to Open Back Cover
1. Press down the back cover lock and lift the back cover away from the handset.
2. Remove the back cover from the handset.
2.2.5 How to Replace Battery
Remove the back cover from the handset as showed in section 2.2.4 How to Open Back Cover above.
Then remove the old battery and replace it with a new one.
2.2.6 Handset Serial and IPEI/IPUI Number
The serial number and IPEI/IPUI number of each handset are found either on a label which is placed
behind the battery, or on the packaging label. First, lift off the handset back cover, lift the battery, and
read the serial number.

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3 Phone Overview
This section contains an overview of the handset from a front and a rear view.
3.1 Handset – Front View
1. Earpiece Speaker
2. Screen
3. Navigation Keys (Up/Down/Right/left)
4. Selection Key (Centre of Navigation Keys)
This functions as the activity menu key. Press this in
idle to enter all the menus available on the handset.
5. Call Key/ Accept Call Key (Off-hook key)
Press to answer a call, and it functions as a shortcut
to the call list.
6. End, ON/OFF Key, Back Key (On-hook key)
Press to end call, to return to a previous menu, and
to switch the handset on/off by long-press.
7. Right Softkey
Are used for different commands in the different
menus on the handset, and it changes according to
what is displayed on the screen.
8. Left Softkey
Are used for different commands in the different
menus on the handset, and it changes according to
what is displayed on the screen.
9. Numeric Keypad

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3.2 Rear View – Handset
10. Headset connector (3.5mm)
This is for connecting a headset. The connector is
protected against dust by the headset connector
cover.
11. External Speaker
Is used for ringing, alarms, and when speaker mode
is enabled in call.
NOTE: Alarms are not supported in the ShoreTel
Multi-Cell DECT System.
12. Battery

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4 Display
This section contains a description of the different icons seen in the idle and in the menu.
4.1 Icons and Text in the Display
All functions and settings available to the handset user are shown as icons and text in the display. The
icons and text in the display indicate functions and settings to which you have access.
The picture below shows a typical idle screen that displays the time and date, display name (which is
set on the web interface of the base station), registration number, and handset name which is set
locally on the handset. This active area is also the area for a dialog window text if there has been a
missed call, or if an action needs to be confirmed.
In the softkey bar at the bottom of the idle screen it is possible to access from the left: Contacts and
Central Directory.
The status bar at the top of the idle screen is always visible in all screens. This displays icons which give
the user information about signal strength, missed call, new voicemail message, phone lock, key lock,
sound off, time, and battery status. These icons are shown and explained shortly in the following:
“Signal strength” icon is always visible in the upper left corner. The number of green staples are
displayed according to the strength of the signal.
“Battery” icon is always visible in the upper right corner, and shows how much battery that is left
on the handset.
“Full battery” icon is displayed when the handset is fully charged.
This battery icon is displayed when there is 20% to 32% battery left on the handset.
”Low battery” icon is displayed when there is 10% to 20% battery left on the handset.
“Missed call” icon is displayed in the status bar, and indicates that there has been a missed call
which can be seen in the call list.
“Voicemail message” icon is displayed in the status bar when there are voicemails that have not
been listened to. This icon remains until the voicemail has been listened to.

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“Sound off”/”Silent” icon is displayed in the status bar when silent mode is enabled on the
handset.
“Keylock” icon indicates that the keypad is locked, and the user needs to long-press the *-key to be
able to use the handset again.
“Do not disturb” icon is displayed in the status bar when this feature is enabled; in this case the
handset does not react on any incoming calls.
“HD” icon is displayed during a call if the quality of the call is “High Definition” and hereby using
the 722 codec (also called a wideband call).
4.2 Menu icons
All the menus available on the handset are displayed when the menu key is pressed from idle. The
available menus are seen in the screen below.
The status bar at the top of the display is always displayed independent of which menu is selected, and
the softkey bar shows the possible options to select in every menu. In the active area of the screen the
name of the selected menu is displayed at top, and the available menus to select are displayed. During
navigation across the different menus the highlighted icon is moving to indicate where the navigation
key is. The menu icons are showed and shortly explained in the following:
The “Contacts” menu contains all names/numbers in the local phonebook.
The “Central directory” menu contains all names/numbers in the central directory of the
system. This is set up in the web interface of the base station system (see the additional base station
manual document for further information on this via [2])
The “Calls” menu contains call lists and call times.
The “Connectivity” menu contains options to register/deregister the handset and network
options.
The “Settings” menu contains personal handset settings such as time/date, language, handset
name, etc.

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The “Audio settings” menu contains personal handset settings for the audio profile such as ring
volume, ring melody, etc.
4.3 Keys and Buttons
4.3.1 Navigation Keys/Selection Key
Use this key when navigating in menus, and to move the cursor when writing some text or a number.
The navigation keys are used for stepping left/right and up/down when navigating in the menus.
When selecting or entering a menu use the selection key in the middle of the navigation keys. This key
is also used when entering the activity menu from idle. In call, the up/down keys adjust the volume
and the left key enables/disables the mute function.
4.3.2 Softkeys
The handset has two softkeys located just beneath the display, and the function of each one is
indicated by the text in the display just above each softkey according to the respective screen.
4.3.3 Off-hook Key
This key is used for answering an incoming call, or dialing a number either directly from the idle,
or from the contact list, call list, or central directory. Pressing this key in idle opens the call list, and
pressing the key in call activates the speaker mode.
4.3.4 On-hook, and On/Off Key
The On-hook key is used for disconnecting calls, and returning to the previous menus when
navigating in any menu. A long-press in idle will switch the handset off, and a long-press when the
handset is switched off will switch the handset on.
4.3.5 Speed Dial Keys
Any key from “2” – “9” can be set as a speed dial key. A long-press on any of these numbers when the
handset is in idle can be set to a shortcut to calling any contact in the contact list, or in the F-Key list.
For additional information on this feature see 7.1.4 Speed Dial/On Touch Dial.

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4.4 The Keypad
The keypad is used when entering a name or number, and the sketch below shows the available
characters on the handset.
NOTE: Depending on the selected menu language, other characters can be available. Therefore the
character order can differ from the table above.
4.4.1 Idle Mode, and Number Input Mode
When in idle a short press on a key enters the digits “0” – “9” and the characters * and #.
In number input mode, a long-press on “0” generates a +.
4.4.2 In Text Input Mode
While in text input mode a short press on a key 0-9 displays the first available character on that
specific key. The marked character is then selected after a timeout, or when another key is pressed.
By pressing the *-key it is possible to change the text to be upper/lower case or only numeric (Abc,
abc, ABC, or 123).
Use the 0 to add a space in the text.
4.4.3 Silent Mode from #-Key
By long-pressing the #-key when the handset is in idle, the handset will turn to silent mode, and a
“Sound Off” icon will be shown in the status bar. This feature enables that the user rapidly can turn
on silent mode. To turn off silent mode again long-press the #-key, or enter the “Audio settings” menu
to disable silent mode.
NOTE: Please note that all audio settings, except from the silent mode option, will be greyed out when
the handset is in this silent mode.

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5 Basic Operation
The following explain three basic operations of the handset: how to switch the handset on/off, how to
lock/unlock the keypad, and the available options when entering a number in idle.
5.1 How to Switch the Handset On/Off
Switching on the handset
To switch the handset on long-press the on-hook key to switch the handset on. When the
handset is on, it will display “Searching” for a short while until a signal is detected, and then the
handset will show the registration number and is hereby ready for use.
Switching off the handset
To switch the handset off return to the idle screen and long-press the on-hook button , and the
handset will turn off.
5.2 Lock/Unlock the Keypad
To prevent accidentally pressing the keys and making a call the keypad can be locked.
Locking the keypad
To lock the keypad long-press the in idle, and the following text message is displayed: “Press
and hold *”. When the keypad is locked, the “Key Lock” icon is displayed in the status bar.
Unlocking the keypad
To unlock the keypad long-press until the text message “Press and hold *” disappears.
NOTE: It is possible to answer/reject an incoming call while the keypad is locked.
5.3 Entering a Number in Idle
When entering a number in idle it is possible to call the number by pressing the off-hook key .
Otherwise, the following two different options are available when a number is entered in idle.
Save
With this option the number can be added as a local contact by pressing the left softkey “Save”.
Clear
Using the right softkey “Clear” deletes one character at a time to the left of the cursor.

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6 Menu Operation
In the following a description of the different menus and submenus on the handset will be given.
Before the functions of every menu are explained a menu tree will be showed at top to give an
overview of how to enter the different menus.
From idle it is possible to enter some of the menus directly via the two softkeys as displayed on the
image below. By pressing the left softkey the menu “Contacts” is entered, and by pressing the right
softkey “Central Directory” is entered.
To enter the menu from idle press the selection key in the middle of the navigation keys , and all
the different menus can be entered:
6.1 Contacts
In this menu all the local contacts on the handset are displayed. Below both a full and an empty local
phonebook is displayed.

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6.1.1 Add Contact
To add a new contact press the right softkey “More”, select “Add contact” and the information
displayed in the menu tree below can be filled out for the contact.
Hereby, it is possible to edit the name, add a work phone number, and add a specific ringtone to be
used for this contact.
To save a new contact, press the left softkey “Save”.
6.1.2 Call/Edit a Contact
When the “Contacts” menu contains contacts it is possible to edit each contact with the left softkey.
When pressing “Edit” it is possible to edit the name, work, or ringtone for the highlighted contact.
To call a contact, scroll to the contact and when the contact is highlighted, press the green off-hook
key .
6.1.3 More Contacts Options
When a specific contact is highlighted, pressing “More” in the “Contacts” menu enables the features
seen below.
Edit before call
This function makes it possible to edit the number of the contact before calling the contact.

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Edit contact
This has the same function as pressing “Edit” directly from the “Contacts” menu, and makes it possible
to edit the name, work, mobile, home, other, or ringtone for the contact.
Delete contact
By selecting this feature, the following text message is displayed: “Delete current contact from local
contact list?”
To delete the selected contact press the left softkey “Yes”.
To go back to the “More” menu, press the right softkey “No”.
Delete all contacts
With this function all the contacts in the local contact list can be deleted, and by selecting this option
the following text message is displayed: “Delete entire local contact list?”
To delete all contacts in the local contact list press the left softkey “Yes”.
To go back to the “More” menu, press the right softkey “No”.
6.1.4 Speed dial/One Touch Dial
With this feature it is possible to add a contact to the speed dial. Hereby, this contact can be called
directly from idle by long-pressing the speed dial number that the contact is added to. The speed dial
feature allows the user to assign a speed dial number (2 – 9) to a contact. This enables the user to call
a contact by making a single long-press on one of the number keys (2 – 9) when in idle.
A contact can only be assigned to one speed dial number at a time. The first defined number of the
contact will be dialed when the speed dial key is pressed. This means that if all numbers (work, mobile,
home, and other) are defined for the contact then the work number will be dialed. If the work number
is not defined then the mobile number is dialed etc.
NOTE: The ‘1’ key is reserved for voicemail. Long key press on ‘0’ is used for starting a normal dial
string with ‘+’.
How to setup speed dial
Prerequisite: There must be at least one contact in the contact list.
Steps:
1. Go to the contact list > scroll to the contact that you want to assign a speed dial number to.
2. Select “More” > select “Speed dial”
3. Move to the speed dial number (2 – 9) that you want to assign the contact number to.
4. Select “Add”. The contact name should be appended to the speed dial number.
5. Leave the speed dial list by pressing the red “On-hook” key. Press the “On-hook” key to exit
“More” menu, and exit the contacts list by pressing “On-hook” key again.
The images below illustrate how the local contact ‘Adam’ is added as a speed dial number to 2.

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How to call a speed dial number
Prerequisite: The handset is in idle and the key lock is not active.
Steps:
1. Make a long key press (> 2 seconds) on a speed dial key that is assigned to a contact. The first
number defined is dialed.
This way the local contact ‘Adam’ can be called directly from idle by long-pressing as displayed
below:
6.2 Central Directory
In the “Central directory” menu different contacts can be called according to which list the system
administrator has setup in the base system. This menu can be entered directly from idle with the right
softkey
Otherwise the menu can be opened by pressing the selection key in idle and choosing “Central
directory”.