SHORE TEL Spectralink 8400 User manual

Abstract
This application note provides the details on adding the Spectralink 8400 Series Wireless Handsets to the
ShoreTel®IP Phone system.
ShoreTel tests and validates the interoperability of the Member's solution with ShoreTel's published software
interfaces. ShoreTel does not test, nor vouch for the Member's development and/or quality assurance process, nor
the overall feature functionality of the Member's solution(s). ShoreTel does not test the Member's solution under load
or assess the scalability of the Member's solution. It is the responsibility of the Member to ensure their solution is
current with ShoreTel's published interfaces.
The ShoreTel Technical Support organization will provide Customers with support of ShoreTel's published software
interfaces. This does not imply any support for the Member's solution directly. Customers or reseller partners will
need to work directly with the Member to obtain support for their solution.
Table of Contents
Overview.....................................................................................................................................................................................3
Spectralink Overview and Contact............................................................................................................................................3
Spectralink Product Information................................................................................................................................................3
Architecture Overview...............................................................................................................................................................3
Version Support..........................................................................................................................................................................4
Certification Testing Results Summary.....................................................................................................................................4
Table 1: Basic Feature TestCases........................................................................................................................................4
Table 2: Extended Feature Test Cases .................................................................................................................................5
Configuration Overview.............................................................................................................................................................7
ShoreTel Configuration..............................................................................................................................................................7
ShoreTel System Settings - General......................................................................................................................................7
Call Control Settings..............................................................................................................................................................7
Switch Settings - Allocating Ports for SIP Extensions.........................................................................................................8
Site Settings......................................................................................................................................................................... 10
Creating SIP Extension....................................................................................................................................................... 12
Figure 9 –Adding/Editing Users........................................................................................................................................ 13
Figure 10 –Individual User SIP Settings........................................................................................................................... 14
SIP Profiles.......................................................................................................................................................................... 14
Figure 11 –SIP Profiles...................................................................................................................................................... 15
Figure 12 –Edit SIP Profile................................................................................................................................................ 15
Spectralink 8400 Handset Configuration............................................................................................................................... 16
Spectralink 8400 Phone Settings –Phone User Interface................................................................................................. 16
Spectralink 8400 Settings –Web Configuration Utility.................................................................................................... 17
Troubleshooting....................................................................................................................................................................... 18
I n n o v a t i o n
N e t w o r k A p p N o t e
TPP- 13050
Date: June, 2013
Product: Spectralink 8400
Series Wireless Handsets
System version: ShoreTel 13.2

Spectralink Technical Support................................................................................................................................................ 19
Document Feedback................................................................................................................................................................ 19
Document and Software Copyrights ...................................................................................................................................... 19
Trademarks.............................................................................................................................................................................. 19
Disclaimer................................................................................................................................................................................ 20
Company Information............................................................................................................................................................. 20

Overview
The document focuses on the configuration procedures needed to set up the Spectralink 8400 Series Wireless
Handsets for the ShoreTel system andthe configuration needed on the ShoreTel system to support the
Spectralink 8400 handsets.
Spectralink Overview and Contact
Spectralink, a global leader in wireless solutions, solvesthe everyday problems of mobile workers through
technology, innovation and integration that enable themto do their jobs better. By constantly listening to how
customers move through their workdays, Spectralink is able to develop reliable, enterprise-grade voice and
data solutions and deliver themthrough a powerful, durable device
For more information,please visit www.spectralink.comor call 800-775-5330.
Spectralink Product Information
The Spectralink® 8400 VoWLAN series handsets deliver on a fundamental need for enterprise-grade on-site
voice mobility. Characterized by market-leading HD Voice™ quality, durability and broad telephony and
WLAN interoperability, Spectralink 8400 handsets deliver a reliable user experience and predictable return on
investment.
The Spectralink 8400 series enhances the customer value proposition through an optional integrated barcode
scanner and an enhanced standards-based applications interface.
Architecture Overview
802.11 a/b/g/n WLAN
Application
Server
Spectralink 8400 Series
Handsets

Version Support
Spectralink
8400 Series
4.2.1.003
ShoreTel
Release
13.2 (build
18.42.1304.0 and
above)

Note: Deployment of Spectralink 8400 handsets require ShoreTel SIP Device License(s)(one per
Spectralink8400 handset) as well as the either the Extension & Mailbox License ORthe Extension Only
License
Certification Testing Results Summary
Table 1: Basic Feature Test Cases
ID
Name
Description
Results
1.1
Device initialization with
static IP address
Verify successful startup and initialization of the device
up to a READY/IDLE state using a static IP address
Pass
1.2
Device reset –idle (for
static configurations)
Verifysuccessful re-initialization of device after power
loss while device is idle
Pass
1.3
Device initialization with
DHCP
Verify successful startup and initialization of the device
up to a READY/IDLE state using DHCP
Pass
1.4
Device reset –idle (for
dynamic configurations)
Verifysuccessful re-initialization of device after power
loss while device is idle
Pass
1.5
Verify Diffserv Code
Point support
Verify the ability to set Diffserv Code Point from SIP
DUT (device under test)
Not Tested
1.6
Verify Date and Time
Update support
Verify setting of Date and Time Update on SIP DUT
Pass
1.7
Place call
Verifysuccessful call placement with normal dialingto a
variety of terminating phones
Pass
1.8
Receive call
Verifysuccessful call placement with normal dialingto a
variety of terminating phones
Pass
1.9
Place call - redial
Verify successful call placement using re-dial to SIP
Reference
Pass
1.10
Place call –speed dial
Verify successful call placement using programmed
speed dial
Pass
1.11
CODEC support (DUT to
ShoreTel Phone)
Verify successful call connection and audio path using all
supported CODECs (G.711-Ulaw and G.729)
Pass
1.12
CODEC support (DUT to
SIP reference)
Verify successful call connection and audio path using all
supported CODECs (G.711-Ulaw and G.729)
Pass
1.13
CODEC negotiation
Verify successful negotiation between devices configured
withdifferent default CODECs (G.711-Ulaw and G.729)
Pass
1.14
Hold DUT to SIP
reference
Verify successful hold and resume of connected call
Pass
1.15
Hold DUT to ShoreTel
Verify successful hold and resume of connected call
Pass

ID
Name
Description
Results
1.16
Forward
Verify successful forwarding of incoming calls
Pass
1.17
Forward from SIP DUT
Verify successful forwarding of incoming calls
Pass
1.18
Mute
Verify device’s mute function
Pass
1.19
Out-of-band/ In-band
DTMF Transmission
Verify successful transmission of in-band and out-of-
band digits (RFC2833) for calls placed to and from the
DUT with a variety of other devices
Pass
Note-1
1.20
Missed call notification
Verify that device notifies the user about missed calls
Pass
1.21
Volume
Verify the device’s volume adjustment function
Pass
Note1: DTMF tones initiated by the Spectralink8400 handsets workproperlywith Auto Attendant menus and
other automated equipment that require tones. The test plan also tests the phones capability of sending tones
and receiving DTMF tones fromother devices (i.e. ShorePhones and other SIP endpoints). The Spectralink
8400 handsets properly send DTMF tones to the other devices and are heard by the remote device, but when the
Spectralink is receiving tones from these devices it does not play the tone to the user. Since we can think of no
application that would be affected by this we marked it as a passed test case.
Table 2: Extended Feature Test Cases
ID
Name
Description
Notes
3.1
Call waiting
Verify appropriate notification and successful
connection of incoming call while busy with another
party
Pass
3.2
Park
Verify successful park and retrieval of connected call
Pass
3.3
Extended forward
Verify extended call forwarding options –busy
forwarding, ring no answer forwarding
Pass
3.4
Extended forward from
SIP DUT
Verify extended call forwarding options –busy
forwarding, ring no answer forwarding
Pass
3.5
Transfer –blind
Verify successful blind transfer of connected call
Pass
3.6
Transfer –monitored
Verify successful monitored transfer of connected call
Pass
3.7
Conference –ad hoc
Verify successful ad hoc conference of three parties
Pass
Note-2
3.8
Place call –secondary line
Verify successful call placement using secondary line
Pass
3.9
Receive call –secondary
line
Verify successful connection of incoming call on
secondary line
Pass
3.10
Callback
Verify successful connection of a call using the missed-
call callback feature of the device
Pass
3.11
Headset
Verify the device’s support for external headsets (using
headsets supplied by the 3P phone vendor)
Not Tested
Supported
by DUT
3.12
Ring selection
Verify the device’s ability to change the ring type
Pass
Note 2: Spectralink 8400 handsets default to a maximum of three participants to a conference call. The system
administrator can increase the maximum number of participants to a conference call.

ID
Name
Description
Notes
3.13
Caller ID
Verify that Caller ID name and number is sent and
received from SIP endpoint device
Pass
3.14
SIP Device Generates
Busy Tone
Verify that SIP DUT generates busy tone when calling a
busy extension
Pass
3.15
POTS Analog Gateway
supports the transfer
operation by “flashing”
Verify that the POTS Analog Gateway can support the
transfer operation by “flashing”
N/A
3.16
911
Verify dialing “911” on DUT could connect with “911”
services
Pass
Note-3
3.17
Fax Handling
Verifythat fax can be sentand received through DUT
N/A
3.18
Auto Attendant Menu
Verify that DUT can initate calls properly to a ShoreTel
Auto Attendant menu and that you can transfer to the
desired extension.
Pass
3.19
Auto Attendant Menu
“Dial by Name”
Verify that DUT can initiate calls properly to a ShoreTel
Auto Attendant menu and that you can transfer to the
desired extension using the “Dial by Name” feature.
Pass
3.20
Auto Attendant Menu
checking Voice Mail
mailbox
Verify that DUT can initiate calls properly to a ShoreTel
Auto Attendant menu andthat you can transfer to the
Voice Mail Login Extension.
Pass
3.21
Initiate call to a Hunt
Group
Initiate a call from DUT and verify that calls route to the
proper Hunt Group and are answered by an available
huntgroup member with audio in bothdirections using
G.729 and G.711 codecs.
Pass
3.22
Initiate call to a
Workgroup
Initiate a call from DUT and verify that calls route to the
proper Workgroup and are answered successfully by an
available workgroup agent with audio in both directions
usingG.729 and G.711 codecs.
Pass
3.23
Hunt Group Member
Verify that incoming calls to a hunt group can be
answered properlywhen DUT is a member of the hunt
group.
Pass
3.24
Workgroup Agent
Verify that incoming calls to a workgroup can be
answered properly when DUT is an agent of the
workgroup.
Pass
3.25
Call Forward –“FindMe”
Verifythat calls are forwarded to DUT’s “FindMe”
destination. Verify that DUT works properly when it’s a
“FindMe” destination
Pass
3.26
ShoreTel Converged
Conferencing Server
Verify that calls are properly forwarded to the ShoreTel
Converged Conferencing Server and it properly accepts
the access code and you’re able to participate in the
conference.
Pass
3.27
Bridged Call Appearance
(BCA) extension
Verify that DUT can initiate calls properly to a BCA
extension and the call is presented to all of the phones
that have BCA configured. Verify that the call can be
answered, placed on-hold and then transferred.
Pass
3.28
Additional Phones
(Simulring)
Verify that calls ring simultaneously on DUT and
ShoreTel IP Phone
Pass
Note3: The Spectralink8400 Series handsets can generate calls to emergency numbers (911), but wedid not
test calling an actual emergency services center, calls were made in a controlled environment to verify call
placement.

Configuration Overview
The following steps are required to configure the Spectralink 8400 handsets to work with the ShoreTel system.
ShoreTel Configuration
This section describes the ShoreTel system configuration to support the Spectralink 8400 handsets. The section
is divided into general systemsettings and individual user configurations needed to support the Spectralink 8400
handsets.
ShoreTel System Settings - General
The first settings to address withinthe ShoreTel system are the general system settings. These configurations
include the call control, the switch, and the site settings. If these items have already been configured on the
system, skip this section and go on to the “ShoreTel System Settings – Individual Users” section below.
Call Control Settings
The Call Control Options within ShoreWare® Director may need to be reconfigured. To configure these
settings for the ShoreTel system, log into ShoreWare Director and select “Administration”, “Call Control”,
and then “Options”(Figure 2).
Figure 2 –Administration Call Control/Options
The “Call Control/Options” screen will then appear (Figure 3).

Figure 3 –Call Control/Options Screen
If this is an upgrade from previous ShoreTel versions, you may see a parameter named “Always Use
Port 5004 for RTP” If so, you will need to disable this parameter byun-checking the box and saving the
setting. When enabled, SIP extension configuration will fail. It is also important to note that this “one
time” setting requires a system restart (all servers first, then ShoreGear switches followed by IP
Phones) to take effect. Once the server has been restarted, this configuration parameter will no longer
be visible, or may be grayed out. The default for new installations is disabled, thus the parameter is not
visible (as shown in Figure 3).
Realm: The realm is used in authenticating all SIP devices. It is typically a description of the computer
or system being accessed. Changing this value will require reboot of switches serving as SIP
extensions. It is not necessary to modify this parameter to get the solution functional.
SIP session interval: Session interval value indicates the session (call) “keep alive”period. There is no
need to modify the default value of 3600 seconds.
SIP session refresher: The refresher setting decides if useragent client or user agent server refreshes
the session. Again, there is no need to modify the default value of “Caller (UAC).” This allows to be
in control of the session timer refresh.
Switch Settings - Allocating Ports for SIP Extensions
When allocating Ports for SIP extensions, these changes are modified by selecting “Administration” then
“Voice Switches / Service Appliances...”followed by “Primary”in ShoreWare Director (Figure 4).

Figure 4 –Administration/Switches
This action brings up the “Switches” screen. From the “Switches” screen, simply select the name of the switch
to configure. The “Edit ShoreGear …Switch” screen will be displayed. Within the “Edit ShoreGear …Switch”
screen, define one of the “Port Type” settings from the available ports to “100 SIP Proxy” (Figure 5) as well as
sufficient “IP Phone” ports to support the total number of Spectralink 8400 handsets, then save the change.
Note: If your installation requires more than 100 SIP extensions, configure the “Port Type” as “100
SIP Proxy” as necessary (i.e. two ports configured for “100 SIP Proxy” will provide 200 SIP extensions).
Remember, SIP endpoints also utilize IP Phone Ports.
Figure 5 –Edit Switches
If the ShoreGear switch that you have selected has “built-in” capacity (i.e., ShoreGear 50/90/220T1/E1,
etc.) for IP phones and SIP trunks, you can also remove 5 ports from the total number available to provide
the “100 SIP Proxy” configuration necessary (Figure 6).
Note: Every 5 ports you remove from the total available will result in “100 SIP Proxy” ports being
made available.

One dedicated ShoreGear 120 switch can act as a proxy for the entire site and support up to 2400 SIP
phones.
Figure 6 –ShoreGear Switch Built-in Capacity
Site Settings
The next settings to addressare the administration of sites. These settings are modified under the ShoreWare
Director by selecting “Administration” then “Sites” (Figure 7).