Nortel Remote Office 9150 Instruction Manual

Remote Office 9150
Installation and Administration Guide
Product release 1.3.0 Standard 2.0 September 2001
555-8421-215

NTDR84AB

Remote Office 9150
Installation and Administration Guide
Product release: 1.3.0
Publication number: 555-8421-215
Document release: Standard 2.0
Date: September 2001
Copyright © 2001 Nortel Networks, All Rights Reserved
Printed in Canada
All information contained in this document is subject to change without notice. Nortel Networks
reserves the right to make changes to equipment design or program components, as progress in
engineering, manufacturing methods, or other circumstances may warrant.
*Nortel Networks, the Nortel Networks logo, the Globemark, Unified Networks, Meridian 1,
Succession Communication Server for Enterprise 1000, and MSL-100 are trademarks of Nortel
Networks.
PROCOMM PLUS is a trademark of Datastorm Technologies, a subsidiary of Quarterdeck
Corporation.
MICROSOFT, MS-DOS, WINDOWS, and WINDOWS NT are trademarks of Microsoft Corporation.

FCC: Customer instructions
The Remote Office 9150 unit complies with Part 68 of the FCC rules. On the bottom
side of the equipment is a label that contains, among other information, the FCC
registration number and ringer equivalence number (REN) for this equipment. If
requested, this information must be provided to the telephone company.
The Remote Office 9150 unit uses the following standard connections and codes: USOC
Code: RJ21X, Facility Interface Code: 02DU5-64, and Service Order Code: 6.0F.
The REN number shown on the label is used to determine the number of devices that can
be connected to the telephone line. Excessive RENs on the telephone line can result in
the devices not ringing in response to an incoming call. The sum of the RENs should not
exceed five (5.0). To be certain of the number of devices that can be connected to a line,
as determined by the total RENs, contact the local telephone company.
If the equipment causes harm to the telephone network, the telephone company will
notify you in advance that temporary discontinuance of service might be required.
However, if advance notice is not practical, the telephone company will notify you as
soon as possible. Also, you will be advised of your right to file a complaint with the FCC
if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations, or
procedures that could affect the operation of the equipment. If this happens, the
telephone company will provide advance notice in order for you to make necessary
modifications to maintain uninterrupted service.
No repairs can be performed by you. If you experience trouble with this equipment,
please contact the following for repair and warranty information:
Nortel Networks
Product Service Center
640 Massman Drive. Nashville, TN 31210
Phone: [phone]
If the equipment is causing harm to the telephone network, the telephone company
might request that you disconnect the equipment until the problem is resolved.
This equipment cannot be used on public coin phone service provided by the telephone
company. Connection to party line service is subject to state tariffs. Contact the state
public utility commission, public service commission, or corporation commission for
information.

Industry Canada: Equipment attachment limitation
NOTICE: The Industry Canada Label identifies certified equipment. This certification
means that the equipment meets telecommunications network protective, operational,
and safety requirements as prescribed in the appropriate Terminal Equipment Technical
Requirements document(s). The Department does not guarantee that the equipment will
operate to the user’s satisfaction.
Before installing this equipment, you should ensure that it is permissible to be connected
to the facilities of the local telecommunications company. The equipment must also be
installed using an acceptable method of connection. You should be aware that
compliance with the above conditions might not prevent degradation in service in some
situations.
Repairs to certified equipment should be coordinated by a representative designated by
the supplier. Any repairs or alterations made by the user to this equipment, or equipment
malfunctions, can give the telecommunications company cause to request you to
disconnect the equipment.
You should ensure, for your own protection, that the electrical ground connections of the
power utility, telephone lines, and internal metallic water pipe system, if present, are
connected together. This precaution can be particularly important in rural areas.
Caution: You should not attempt to make such connections yourself, but should contact
the appropriate electric inspection authority, or electrician, as appropriate.
NOTICE: The Ringer Equivalence Number (REN) assigned to each terminal device
provides an indication of the maximum number of terminals allowed to be connected to
a telephone interface. The termination on an interface can consist of any combination of
devices subject only to the requirements that the sum of the Ringer Equivalence
Numbers of all the devices does not exceed 5.

September 2001 Publication history
Installation and Administration Guide v
Publication history
September 2001 This is the Standard 2.0 issue of the Remote Office 9150
Installation and Administration Guide for Remote Office
9150 Release 1.3.0. Support for Succession for
Communication Server 1000 has been added along with new
and enhanced feature information that was formerly
published in the Remote Office and RLC Release Notes.
March 2000 This is the Standard 1.0 issue of the Remote Office 9150
Installation and Administration Guide for Remote Office
9150 Release 1.0.

vi Remote Office 9150
Publication history Standard 2.0

Installation and Administration Guide vii
Contents
About this document xiii
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv
Skills you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv
Related information products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
Conventions used in this guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix
1Remote Office 9150 description 1
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Section A: Product description 7
What is Remote Office 9150?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Remote Office 9150 hardware description. . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Add-on modules description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Connection options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
How the Remote Office 9150 unit works. . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Section B: Features description 29
System security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Trunking, connection types, and call timers. . . . . . . . . . . . . . . . . . . . . . . . . . 32
Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Voice over IP features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Quality of Service transitioning technology. . . . . . . . . . . . . . . . . . . . . . . . . . 39
Port management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Station priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Connection bandwidth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Local calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Online/offline table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Other supported features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Administration software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
2Planning for installation 51
Installation checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Physical environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Administration PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Network considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

viii Remote Office 9150
Contents Standard 2.0
Managing trunk connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Station configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Planning for future growth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Deployment options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Planning the configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
3Installing the Remote Office 9150 unit 91
General safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Required tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Unpacking and inspecting the equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Removing the Remote Office 9150 unit cover. . . . . . . . . . . . . . . . . . . . . . . . 97
Installing a trunk interface or DSP application module . . . . . . . . . . . . . . . . 100
Mounting the Remote Office 9150 unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Connecting the Remote Office 9150 unit. . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Powering up the Remote Office 9150 unit . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Installing the software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Using the Configuration Wizard to perform initial configuration . . . . . . . . 124
Testing the network connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
4Configuration Manager overview 143
Starting Configuration Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Configuration Manager description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Using the online Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Configuration files description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Working with configuration files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Selecting the device type for offline configuration . . . . . . . . . . . . . . . . . . . 167
Logging on to a unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Logging off from a unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Performing a system restart or shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Closing Configuration Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Uninstalling the Configuration Manager software . . . . . . . . . . . . . . . . . . . . 182
5Configuring the Remote Office 9150 unit 183
Configuring the system settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Configuring International Tones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Configuring the Remote Office 9150 unit’s IP interface . . . . . . . . . . . . . . . 195
Configuring the RLC connection information . . . . . . . . . . . . . . . . . . . . . . . 198
Configuring the PSTN connection number . . . . . . . . . . . . . . . . . . . . . . . . . 202
Configuring the security level. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Installation and Administration Guide ix
September 2001 Contents
Configuring trunks and trunk groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Configuring BRI trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Configuring trunk groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Configuring stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Defining stations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Configuring a fax station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Configuring DSP resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
6Using Remote Office 9150 stations 239
Modes of operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Placing and receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
Indicator updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
Display messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
Telephone features operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Going online and offline. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
7Administration 259
Changing the administration password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
Section A: Performing backups and restores 265
Creating a backup configuration file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266
Restoring the configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
Section B: Working with system logs 273
Displaying logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274
Resizing logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276
Clearing logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
Section C: Viewing statistics 279
Trunk Connection Statistics screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280
Bandwidth Connection Statistics screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . 282
Caller Information Statistics screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284
Hardware Statistics screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287
DSP screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289
Ethernet Interface Statistics screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292
BRI Statistics screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295
Local Call Statistics screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297
Remote Call Statistics screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
Device Information screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
ISDN Module Information screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303
Network Statistics screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305

xRemote Office 9150
Contents Standard 2.0
Section D: Performing upgrades 309
Verifying the firmware and software version. . . . . . . . . . . . . . . . . . . . . . . . 310
Obtaining the latest upgrade file. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
Extracting upgrade files from the download file . . . . . . . . . . . . . . . . . . . . . 313
Performing a firmware upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315
Performing a software upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320
8Troubleshooting 321
Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322
Remote Office 9150 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323
Digital telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325
Device connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330
Software problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334
Using Configuration Manager’s Ping. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336
Recovering from a catastrophic failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339
APlanning forms 341
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342
Completing the Remote Office 9150 forms . . . . . . . . . . . . . . . . . . . . . . . . . 344
Configuration Information—Stations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346
Configuration Information—ISDN BRI Modules . . . . . . . . . . . . . . . . . . . . 350
Configuration Information—Network Connections. . . . . . . . . . . . . . . . . . . 353
Configuration Information—Dialing Plans . . . . . . . . . . . . . . . . . . . . . . . . . 354
System expansion worksheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355
BSample configuration files 359
Example of a network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 360
Voice port configuration on the Meridian 1 PBX. . . . . . . . . . . . . . . . . . . . . 362
Data port configuration on the Meridian 1 PBX. . . . . . . . . . . . . . . . . . . . . . 364
RLC configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 366
Remote Office 9150 unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 370
CConnection pin-out tables 373
TELCO 1 connector pin-out table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 374
TELCO 2 connector pin-out table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 376
Ethernet connector pin-out table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 378
Admin (serial) connector pin-out table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 379
Power connector pin-out table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 380

Installation and Administration Guide xi
September 2001 Contents
DDisplay log definitions 381
Display logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 382
Glossary 445
Fields index 467
Index 471

xii Remote Office 9150
Contents Standard 2.0

Installation and Administration Guide xiii
Preface
About this document
In this preface
About this guide xiv
Skills you need xv
Related information products xvii
Conventions used in this guide xix

xiv Remote Office 9150
About this document Standard 2.0
About this guide
The Remote Office 9150 Installation and Administration Guide describes how to
install, configure, and manage the Remote Office 9150 unit in a branch office.
Who should read this guide
This guide is for the following individuals who are responsible for the
installation, configuration, and day-to-day management of the Remote Office
9150 unit system:
n Nortel Networks distributors
n telecom network managers and administrators
n data network managers and administrators
n branch office managers and administrators
Assumptions
This document assumes that you have the skills listed on page xv.
How to use this guide
This guide explains, step-by-step, how to install, configure, and use the Remote
Office 9150 unit product. To get an overview of what you need to do, review this
guide before beginning Remote Office 9150 unit installation and configuration.
When you are ready to begin, follow the steps in the order in which they are
presented. This helps you to achieve a successful installation.

Installation and Administration Guide xv
September 2001 Aboutthisdocument
Skills you need
This section describes the skills and knowledge you need to use this guide
effectively.
Nortel Networks product knowledge
Knowledge of, or experience with, the following Nortel Networks products is
helpful when working with the Remote Office 9150 unit:
n the Meridian 1, MSL-100, Succession Communication Server for
Enterprise 1000 switches
n Meridian digital telephones
Telecommunications experience
Knowledge of, or experience with, telecommunications is helpful when working
with the Remote Office 9150 unit:
n Extended Digital Line Cards (XDLCs) and how they work
n configuring voice and data ports
n configuring ISDN BRI, PRI (or other types of trunks)
n establishing telephone connections
Data networking experience
Knowledge of, or experience with, data networking is required when working
with the Remote Office 9150 unit:
n networking fundamentals and concepts
n IP protocol
n network addressing and routing
n network traffic analysis and provisioning
n network security
n Voice over IP (general knowledge)

xvi Remote Office 9150
About this document Standard 2.0
PC experience or knowledge
Knowledge of, or experience with, the following PC tasks is helpful when
administering the Remote Office 9150 unit:
n general knowledge of Microsoft Windows
n software installation
n network configuration

Installation and Administration Guide xvii
September 2001 Aboutthisdocument
Related information products
This section lists information products where you can find additional
information.
Meridian 1 documents
The following documents describe how to establish telephone and trunk
connections between the Remote Office 9150 unit and the BIX in-building
cross-connect system:
n Meridian 1 Installation planning (NTP 553-3001-120)
n Telephone and attendant console installation (NTP 553-3001-215)
n BIX* In-Building Cross-Connect System Material Installation and
Servicing (Wall-Mounted System) (NTP 631-4511-200)
Remote Office 9150 and RLC documents
Remote Office and RLC Release Notes (NTP 555-8421-102)
The Release Notes describe the features and known problems for the Reach Line
Card (RLC) and Remote Office 9150 branch office system.
The printed copy might supersede the copy provided on the CD-ROM. You can
obtain the most up-to-date version by clicking on the Customer Support,
Document, North America links at the following website:
www.nortelnetworks.com
Reach Line Card Installation and Administration Guide (NTP 555-8421-
210)
This document, written for both the installer and administrator, explains how to
install and configure the Reach Line Card on the host PBX.
Installer’s Notes
The following Installer’s Notes are quick reference documents that are provided
with the component discussed in the document:

xviii Remote Office 9150
About this document Standard 2.0
n Reach Line Card Installer’s Notes
n Remote Office 9150 and RLC DSP Application Module Installer’s Notes
n Remote Office 9150 Trunk Interface Module Installer’s Notes
Each document summarizes the installation and configuration procedures for the
component and provides cross-references to other documents for more detailed
information.
Note: You cannot order these documents separately.
CD-ROMs
The Remote Office Product CD-ROM, contains
n documentation in Adobe Acrobat Reader (PDF) format
n firmware
n Configuration Manager software
How to obtain the product documentation and CD-ROMs
You can order the printed documentation and CD-ROMs from your Nortel
Networks distributor.
You can also download the documentation in Adobe Acrobat Reader (PDF)
format from the Nortel Networks web site. For more information, refer to the
Remote Office and RLC Release Notes (NTP 555-8421-102).