Show Tec helix 1800 Q4 RGBW User manual

Helix 1800 Q4 RGBW V1
Highlite International B.V. –Vestastraat 2 –6468 EX –Kerkrade –the Netherlands
Ordercode: 43700
MANUAL
ENGLISH

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Ordercode: 43700
Helix 1800 Q4 RGBW
Table of contents
Warning ...............................................................................................................................................................................2
Safety Instructions .........................................................................................................................................................2
Operating Determinations ..........................................................................................................................................4
Rigging ............................................................................................................................................................................4
Connection with the mains.........................................................................................................................................5
Return Procedure..........................................................................................................................................................5
Claims..............................................................................................................................................................................5
Description of the device.................................................................................................................................................6
Features ..........................................................................................................................................................................6
Frontside..........................................................................................................................................................................6
Backside .........................................................................................................................................................................7
Installation...........................................................................................................................................................................7
Set Up and Operation .......................................................................................................................................................7
Control Modes...............................................................................................................................................................8
One Helix 1800 Q4 RGBW (Auto Run Program + Built-in Programs) .................................................................8
One Helix 1800 Q4 RGBW (Manual Mode) ...........................................................................................................8
Multiple Helix 1800 Q4s (Master / Slave control) ..................................................................................................8
Multiple Helix 1800 Q4s (DMX Control)...................................................................................................................9
Fixture Linking...............................................................................................................................................................10
Data Cabling...............................................................................................................................................................10
Control Panel ...............................................................................................................................................................11
DMX Control Mode.....................................................................................................................................................11
DMX Addressing ..........................................................................................................................................................11
Menu Overview...........................................................................................................................................................12
Main Menu Options....................................................................................................................................................13
1 Auto Run Program ................................................................................................................................................13
2 Built-in Programs....................................................................................................................................................13
3 Slave Mode............................................................................................................................................................14
4 DMX Mode .............................................................................................................................................................14
5 Manual Mode........................................................................................................................................................14
6 Settings....................................................................................................................................................................14
6.1 Settings ................................................................................................................................................................15
6.2 Settings ................................................................................................................................................................15
6.3 Settings ................................................................................................................................................................15
7 Info...........................................................................................................................................................................15
7.1 Info........................................................................................................................................................................15
7.2 Info........................................................................................................................................................................15
DMX Channels .............................................................................................................................................................16
4 Channels ................................................................................................................................................................16
6 Channels ................................................................................................................................................................16
8 Channels ................................................................................................................................................................16
Maintenance....................................................................................................................................................................18
Troubleshooting ...............................................................................................................................................................18
No Light.........................................................................................................................................................................18
No Response to DMX..................................................................................................................................................18
Product Specification .....................................................................................................................................................20
Dimensions........................................................................................................................................................................21
Notes ..................................................................................................................................................................................22

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Ordercode: 43700
Helix 1800 Q4 RGBW
Warning
Unpacking Instructions
Immediately upon receiving this product, carefully unpack the carton and check the contents to ensure
that all parts are present, and have been received in good condition. Notify the dealer immediately and
retain packing material for inspection if any parts appear damaged from shipping or the carton itself
shows signs of mishandling. Save the carton and all packing materials. In the event that a fixture must be
returned to the factory, it is important that the fixture be returned in the original factory box and packing.
Your shipment includes:
●Showtec Helix 1800 Q4 RGBW
●Schuko to Neutrik PowerCON True1
(cable length 1,5 m)
●User manual
LED Expected Lifespan
LEDs gradually decline in brightness over time. HEAT is the dominant factor that leads to the acceleration
of this decline. Packaged in clusters, LEDs exhibit higher operating temperatures than in ideal or singular
optimum conditions. For this reason when all color LEDs are used at their fullest intensity, life of the LEDs is
significantly reduced. If improving your lifespan expectancy is of a higher priority, place care in providing
for lower operational temperatures. This may include climatic-environmental and the reduction of overall
projection intensity.
Safety Instructions
Every person involved with the installation, operation and maintenance of this device has to:
●be qualified
●follow the instructions of this manual
Before your initial start-up, please make sure that there is no damage caused by transportation. Should
there be any, consult your dealer and do not use the device.
To maintain perfect condition and to ensure a safe operation, it is absolutely necessary for the user to
follow the safety instructions and warning notes written in this manual.
Please consider that damages caused by manual modifications to the device are not subject to
warranty.
This device contains no user-serviceable parts. Refer servicing to qualified technicians only.

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Ordercode: 43700
Helix 1800 Q4 RGBW
IMPORTANT:
The manufacturer will not accept liability for any resulting damages caused by the non-observance of
this manual or any unauthorized modification to the device.
Never let the power-cord come into contact with other cables! Handle the power-cord and all
connections with the mains with particular caution!
Never remove warning or informative labels from the unit.
Never use anything to cover the ground contact.
Never place any material over the lens.
Never look directly into the light source.
Never leave any cables lying around.
Do not insert objects into air vents.
Do not connect this device to a dimmerpack.
Do not switch the device on and off in short intervals, as this would reduce the device’s life.
Do not touch the device’s housing bare-handed during its operation. Allow the fixture to cool for at
least 5 minutes before handling.
Do not shake the device. Avoid brute force when installing or operating the device.
Only use device indoor, avoid contact with water or other liquids.
Only operate the fixture after having checked that the housing is firmly closed and all screws are
tightly fastened.
Only operate the device after having familiarized with its functions.
Avoid flames and do not put close to flammable liquids or gases.
Always keep case closed while operating.
Always allow free air space of at least 50 cm around the unit for ventilation.
Always disconnect power from the mains, when device is not used or before cleaning! Only handle
the power-cord by the plug. Never pull out the plug by tugging the power-cord.
Make sure that the device is not exposed to extreme heat, moisture or dust.
Make sure that the available voltage is not higher than stated on the rear panel.
Make sure that the power-cord is never crimped or damaged. Check the device and the power-
cord from time to time.
If the lens is obviously damaged, it has to be replaced. So that its functions are not impaired, due to
cracks or deep scratches.
If device is dropped or struck, disconnect mains power supply immediately. Have a qualified
engineer inspect for safety before operating.
If the device has been exposed to drastic temperature fluctuation (e.g. after transportation), do not
switch it on immediately. The arising condensation water might damage your device. Leave the
device switched off until it has reached room temperature.
If your Showtec device fails to work properly, discontinue use immediately. Pack the unit securely
(preferably in the original packing material), and return it to your Showtec dealer for service.
For adult use only. Device must be installed out of the reach of children. Never leave the unit running
unattended.
Never attempt to bypass the thermostatic switch or fuses.
For replacement use fuses of same type and rating only.
The user is responsible for correct positioning and operating of the Helix 1800 Q4 RGBW. The
manufacturer will not accept liability for damages caused by the misuse or incorrect installation of
this device.
This device falls under protection class I. Therefore it is essential to connect the yellow/green
conductor to earth.
During the initial start-up some smoke or smell may arise. This is a normal process and does not
necessarily mean that the device is defective.
Repairs, servicing and electric connection must be carried out by a qualified technician.
WARRANTY: Till one year after date of purchase.

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Ordercode: 43700
Helix 1800 Q4 RGBW
Operating Determinations
●This device is not designed for permanent operation. Consistent operation breaks will ensure that the
device will serve you for a long time without defects.
●The minimum distance between light-output and the illuminated surface must be more than 1 meter.
●The maximum ambient temperature ta = 40°C must never be exceeded.
●The relative humidity must not exceed 50 % with an ambient temperature of 40° C.
●If this device is operated in any other way, than the one described in this manual, the product may
suffer damages and the warranty becomes void.
●Any other operation may lead to dangers like short-circuit, burns, electric shock, crash etc.
You endanger your own safety and the safety of others!
Rigging
Please follow the European and national guidelines concerning rigging, trussing and all
other safety issues.
Do not attempt the installation yourself!
Always let the installation be carried out by an authorized dealer!
Procedure:
●If the Helix 1800 Q4 RGBW is lowered from the ceiling or high joists, professional trussing systems have
to be used.
●Use a clamp to mount the Helix 1800 Q4 RGBW, with the mounting-bracket, to the trussing system.
●The Helix 1800 Q4 RGBW must never be fixed swinging freely in the room.
●The installation must always be secured with a safety attachment, e.g. an appropriate safety net or
safety-cable.
●When rigging, derigging or servicing the projector, always make sure, that the area below the
installation place is blocked and staying in the area is forbidden.
Improper installation can cause serious damage to people and property!

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Helix 1800 Q4 RGBW
Connection with the mains
Connect the device to the mains with the power-plug.
Always pay attention, that the right color cable is connected to the right place.
International
EU Cable
UK Cable
US Cable
Pin
L
BROWN
RED
YELLOW/COPPER
PHASE
N
BLUE
BLACK
SILVER
NEUTRAL
YELLOW/GREEN
GREEN
GREEN
PROTECTIVE GROUND
Make sure that the device is always connected properly to the earth!
Improper installation can cause serious damage to people and property!
Return Procedure
Returned merchandise must be sent prepaid and in the original packing, call tags will not be issued.
Package must be clearly labeled with a Return Authorization Number (RMA number). Products returned
without an RMA number will be refused. Highlite will not accept the returned goods or any responsibility.
Call Highlite 0031-455667723 or mail [e-mail] and request an RMA prior to shipping the fixture.
Be prepared to provide the model number, serial number and a brief description of the cause for the
return. Be sure to properly pack fixture, any shipping damage resulting from inadequate packaging is the
customer’s responsibility. Highlite reserves the right to use its own discretion to repair or replace
product(s). As a suggestion, proper UPS packing or double-boxing is always a safe method to use.
Note: If you are given an RMA number, please include the following information on a piece of paper
inside the box:
01) Your name.
02) Your address.
03) Your phone number.
04) A brief description of the symptoms.
Claims
The client has the obligation to check the delivered goods immediately upon delivery for any short-
comings and/or visible defects, or perform this check after our announcement that the goods are at their
disposal. Damage incurred in shipping is the responsibility of the shipper; therefore the damage must be
reported to the carrier upon receipt of merchandise.
It is the customer's responsibility to notify and submit claims with the shipper in the event that a fixture is
damaged due to shipping. Transportation damage has to be reported to us within one day after receipt
of the delivery.
Any return shipment has to be made post-paid at all times. Return shipments must be accompanied with
a letter defining the reason for return shipment. Non-prepaid return shipments will be refused, unless
otherwise agreed in writing.
Complaints against us must be made known in writing or by fax within 10 working days after receipt of the
invoice. After this period complaints will not be handled anymore.
Complaints will only then be considered if the client has so far complied with all parts of the agreement,
regardless of the agreement of which the obligation is resulting.

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Helix 1800 Q4 RGBW
Description of the device
Features
The Showtec Helix 1800 Q4 RGBW is a Highpower parcan.
LED Quantity: 12 x 4-in-1 RGBW LEDs
DMX Modes: 4, 6, 8 Channels
Beam angle: 8°
Colormixing: RGBW
Colour range: 16,7 million additive colors
IP Rating: IP65
Housing: Specially designed housing ensures an optimum heat dissipation during operation.
Input Voltage: 100-240 VAC, 50/60Hz
Drive current: 500 mA
Power consumption: 120W max @FO (full output)
DMX-control via standard DMX-controller
On Board: LCD display for easy Set Up
Control mode: Auto Run Program, Built-in Programs, Master / Slave, DMX512, Manual Mode
Dimmer: 0-100%
Strobe: 0-20Hz
Housing: Die Cast Aluminium Powder Coat Finish
Power connector: Neutrik PowerCON True1
Data connectors: 3-pin XLR-HD male, 3-pin XLR-HD female
Cooling: Convection (no fans) which eliminates the use of fans and noise
Working temperature: -10⁰C~40⁰C
Lumen @2m: Red: 5530 Lux
Green: 12430 Lux
Blue: 1480 Lux
White: 13490 Lux
Full On: 28030 Lux
Dimensions: 317 x 179 x 345 mm (LxWxH)
Weight: 6,7 kg
Included: Neutrik PowerCON True1 cable
Frontside
Fig. 01
01) Mounting bracket
02) Adjustment screw
03) 12 x 4-in-1 RGBW LEDs

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Helix 1800 Q4 RGBW
Backside
Fig. 02
04) Mode button
05) Setup button
06) Up button
07) Down button
08) LCD display
09) DMX signal connector (IN) 3-pin XLR-HD male
10) PowerCON powercable (IN)
11) PowerCON powercable OUT
12) DMX signal connector (OUT) 3-pin XLR-HD female
NOTE: Knowledge of DMX is required to fully utilize this unit.
Installation
Remove all packing materials from the Helix 1800 Q4 RGBW. Check that all foam and plastic padding is
removed. Connect all cables.
Do not supply power before the whole system is set up and connected properly.
Always disconnect from electric mains power supply before cleaning or servicing.
Damages caused by non-observance are not subject to warranty.
Set Up and Operation
Follow the directions below, as they pertain to your preferred operation mode.
Before plugging the unit in, always make sure that the power supply matches the product specification
voltage. Do not attempt to operate a 120V specification product on 230V power, or vice versa.

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Helix 1800 Q4 RGBW
Control Modes
There are 5 modes:
Auto Run Program
Built-in Programs
Manual Mode
Master / Slave
DMX512 (4CH, 6CH or 8CH)
One Helix 1800 Q4 RGBW (Auto Run Program + Built-in Programs)
01) Fasten the effect light onto firm trussing. Leave at least 0,5 meter on all sides for air circulation.
02) Always use a safety cable (ordercode 70140 / 70141).
03) Plug the end of the electric mains power cord into a proper electric power supply socket.
04) When the Helix 1800 Q4 RGBW is not connected by a DMX-cable, it functions as a stand-alone
device.
05) Please see page 13 and 14 for more information.
One Helix 1800 Q4 RGBW (Manual Mode)
01) Fasten the effect light onto firm trussing. Leave at least 0,5 meter on all sides for air circulation.
02) Always use a safety cable (ordercode 70140 / 70141).
03) Plug the end of the electric mains power cord into a proper electric power supply socket.
04) When the Helix is not connected by a DMX-cable, it functions as a stand-alone device.
05) Please see page 14 for more information about the manual mode functions.
Multiple Helix 1800 Q4s (Master / Slave Control)
01) Fasten the effect light onto firm trussing. Leave at least 0,5 meter on all sides for air circulation.
02) Always use a safety cable (ordercode 70140 / 70141).
03) Plug the end of the electric mains power cord into a proper electric power supply socket.
04) Use a 3-pin XLR cable to connect the Helix 1800 Q4s.
The pins:
01) Earth
02) Signal (-)
03) Signal (+)
05) Link the units as shown in (Fig.03) on page 8. Connect a DMX signal cable from the first unit's DMX
"out" socket to the second unit's "in" socket. Repeat this process to link the second, third, and fourth
units. You can use the same functions on the master device as described on page 14. This means on
the master device you can set your desired operation Mode and all slave devices will react the
same as the master device.
Multiple Helix 1800 Q4s (Master / Slave Set Up)
Fig. 03

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Ordercode: 43700
Helix 1800 Q4 RGBW
Multiple Helix 1800 Q4s (DMX Control)
01) Fasten the effect light onto firm trussing. Leave at least 0,5 meter on all sides for air circulation.
02) Always use a safety cable (ordercode 70140 / 70141).
03) Plug the end of the electric mains power cord into a proper electric power supply socket.
04) Use a 3-pin XLR cable to connect the Helix 1800 Q4 RGBW and other devices.
05) Link the units as shown in (Fig.04), Connect a DMX signal cable from the first unit's DMX "out" socket to
the second unit's "in" socket. Repeat this process to link the second, third, and fourth units.
06) Supply electric power: Plug electric mains power cords into each unit's PowerCON socket, then plug
the other end of the mains power cord into proper electric power supply sockets, starting with the
first unit. Do not supply power before the whole system is set up and connected properly.
Multiple Helix 1800 Q4s (DMX Set Up)
Fig. 04

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Ordercode: 43700
Helix 1800 Q4 RGBW
Fixture Linking
You will need a serial data link to run light shows of one or more fixtures using a DMX-512 controller or to
run synchronized shows on two or more fixtures set to a master / slave operating mode. The combined
number of channels required by all the fixtures on a serial data link determines the number of fixtures the
data link can support.
Important:
Fixtures on a serial data link must be daisy chained in one single line. To comply with the
EIA-485 standard no more than 30 devices should be connected on one data link.
Connecting more than 30 fixtures on one serial data link without the use of a DMX optically
isolated splitter may result in deterioration of the digital DMX signal.
Maximum recommended DMX data link distance: 100 meters
Maximum recommended number of Helix 1800 Q4s on a DMX data link: 30 fixtures
Maximum recommended number of Helix 1800 Q4s on a Power link: 4 fixtures @110V
Maximum recommended number of Helix 1800 Q4s on a Power link: 8 fixtures @240V
Data Cabling
To link fixtures together you must obtain data cables. You can purchase DAP Audio certified DMX cables
directly from a dealer/distributor or construct your own cable. If you choose to create your own cable
please use data-grade cables that can carry a high quality signal and are less prone to electromagnetic
interference.
DAP Audio Certified DMX Data Cables
●DAP Audio cable for allround use. bal. XLR/M 3 p. > XLR/F 3 p.
Ordercode FL01150 (1,5m.), FL013 (3m.), FL016 (6m.), FL0110 (10m.), FL0115 (15m.), FL0120 (20m.).
●DAP Audio cable for the demanding user with exceptional audio-qualities and connector made by
Neutrik®. Ordercode FL71150 (1,5m.), FL713 (3m.), FL716 (6m.), FL7110 (10m.).
The Helix 1800 Q4 RGBW can be operated with a controller in control mode or without the controller in
stand-alone mode.

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Helix 1800 Q4 RGBW
Control Panel
A)
B)
C)
D)
E)
LCD Display
Mode button
Setup Button
Up Button
Down Button
Fig. 05
DMX Control Mode
The fixtures are individually addressed on a data-link and connected to the
controller. When a DMX signal is present, the display text will blink.
The fixtures respond to the DMX signal from the controller. (When you select the DMX address and save it,
the controller will display the saved DMX address the next time.)
DMX Addressing
The control panel on the front side of the base allows you to assign the DMX fixture address, which is the
first channel from which the Helix 1800 Q4 RGBW will respond to the controller.
Please note when you use the controller, the unit has 8channels.
When using multiple Helix 1800 Q4s make sure you set the DMX addresses right.
Therefore, the DMX address of the first Helix 1800 Q4 RGBW should be 1(001); the DMX address of the
second Helix 1800 Q4 RGBW should be 1+8=9 (009); the DMX address of the third Helix 1800 Q4 RGBW
should be 9+8=17 (017), etc.
Please, be sure that you don’t have any overlapping channels in order to control each Helix 1800 Q4
RGBW correctly.
If two or more Helix 1800 Q4s are addressed similarly, they will work similarly.
Controlling:
After having addressed all Helix 1800 Q4 RGBW fixtures, you may now start operating these via your
lighting controller.
Note: After switching on, the Helix 1800 Q4 RGBW will automatically detect whether DMX 512 data is
received or not. If there is no data received at the DMX-input, the display text on the control panel will
not flash.
The problem may be:
The XLR cable from the controller is not connected with the input of the Helix 1800 Q4 RGBW.
The controller is switched off or defective, the cable or connector is detective, or the signal wires are
swapped in the input connector.
Note: It’s necessary to insert a XLR termination plug (with 120 Ohm) in the last fixture in order to ensure
proper transmission on the DMX data link.

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Helix 1800 Q4 RGBW
Menu Overview

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Ordercode: 43700
Helix 1800 Q4 RGBW
Main Menu Options
Auto Run Program
Built-in Programs
Master / Slave Mode
DMX512 (4CH, 6CH or 8CH)
Manual Mode
Settings
Info
1 Auto Run Program
With this menu you can set the Helix 1800 Q4 to the auto run program.
01) Press the MODE button on the device, until the display shows .
2 Built-in Programs
With this menu you can you can set the built-in programs.
01) Press the MODE button on the device, until the display shows .
02) Press the SETUP button to open this menu.
03) You can use the Up / Down buttons to scroll through the 10 built-in programs.
04) You can use the SETUP button to open menu .
05) Use the Up / Down buttons to choose a color setting.
06) You can use the SETUP button to change the flash frequency.
07) Use the Up / Down buttons to change the flash frequency from .

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Helix 1800 Q4 RGBW
08) When you select , you can press the Up / Down buttons to switch between the
built-in programs.
09) You can choose 2 different sub menus.
Speed from 000-100.
Flash Frequency from 000-099.
10) Use the SETUP button to open one of these menus.
11) Use the Up / Down buttons to change the speed from .
12) Use the Up / Down buttons to change the flash frequency from .
3 Slave Mode
With this menu you can you can set the slave mode.
01) When the display shows: , the device is a slave device. It will now react the same as its master.
4 DMX Mode
When a DMX signal is present, the display text will blink.
With this menu you can set the DMX address.
01) Press the MODE button on the device, until the display shows .
You can choose 512 different DMX addresses.
02) Use the Up / Down buttons to select the required address from .
03) You can also press the SETUP button to set the DMX Mode.
The Helix 1800 Q4 has 3 different DMX modes.
5 Manual Mode
With this menu you can you can manually set a desired color.
01) Press the MODE button on the device, until the display shows .
02) Press the SETUP button to open this menu.
03) You can use the SETUP button to scroll through the 4 color options and adjust the flash frequency.
Set the value of the red LEDs (000-255).
Set the value of the green LEDs (000-255).
Set the value of the blue LEDs (000-255).
Set the value of the white LEDs (000-255).
04) Use the Up / Down buttons to change the values.
You can combine Red, Green, Blue and White to create an infinite range of colors (000-255).
6 Settings
With this menu you can you can enter the settings menu.
01) Press the MODE button on the device, until the display shows .
02) Press the SETUP button to open this menu.
The Helix 1800 Q4 has 3 different setting modes.

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Helix 1800 Q4 RGBW
6.1 Settings
01) Press the SETUP button to open menu .
02) You can use the Up / Down buttons to scroll through the 4 curves select modes.
6.2 Settings
01) Press the SETUP button to open menu .
02) You can use the Up / Down buttons to select the desired LCD backlight time.
The Helix 1800 Q4 has 4 different LCD backlight time settings.
6.3 Settings
01) Press the SETUP button to open menu .
02) Press the SETUP button to open menu .
03) Press the SETUP button to confirm the reset.
7 Info
With this menu you can view the temperature and version number of your Helix 1800 Q4 RGBW.
01) Press the MODE button on the device, until the display shows .
7.1 Info
01) Press SETUP to enter the temperature Menu .
02) Press SETUP to show the temperature status .
7.2 Info
01) Press SETUP to enter the Software Version Menu .
02) Press SETUP to show the version number .

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Helix 1800 Q4 RGBW
DMX Channels
4 Channels
Channel 1 –Red Dimmer intensity
0-255
Red from 0 –100%
Channel 2 –Green Dimmer intensity
0-255
Green from 0 –100%
Channel 3 –Blue Dimmer intensity
0-255
Blue from 0 –100%
Channel 4 –White Dimmer intensity
0-255
White from 0 –100%
6 Channels
Channel 1 –Dimmer (Colors RGBW must be open )
0-255
From black to brightest
Channel 2 –Red Dimmer intensity (CH1 must be set between 001-255 )
0-255
Red from 0 –100%
Channel 3 –Green Dimmer intensity (CH1 must be set between 001-255 )
0-255
Green from 0 –100%
Channel 4 –Blue Dimmer intensity (CH1 must be set between 001-255 )
0-255
Blue from 0 –100%
Channel 5 –White Dimmer intensity (CH1 must be set between 001-255 )
0-255
White from 0 –100%
Channel 6 –Shutter / Strobe (CH1, CH2, CH3, CH4 or CH5 must be set between 001-255 )
0-4
No function
5-255
Strobe (color strobe selected by CH2-CH5)
8 Channels
Channel 1 –Dimmer (Colors RGBW must be open )
0-255
From black to brightest
Channel 2 –Red Dimmer intensity (CH1 must be set between 001-255 )
0-255
Red from 0 –100%
Channel 3 –Green Dimmer intensity (CH1 must be set between 001-255 )
0-255
Green from 0 –100%
Channel 4 –Blue Dimmer intensity (CH1 must be set between 001-255 )
0-255
Blue from 0 –100%

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Helix 1800 Q4 RGBW
Channel 5 –White Dimmer intensity (CH1 must be set between 001-255 )
0-255
White from 0 - 100%
Channel 6 –Built-in Programs (CH1 must be set between 001-255 )
0-27
Program 01
28-55
Program 02
56-83
Program 03
84-111
Program 04
112-139
Program 05
140-167
Program 06
168-195
Program 07
196-223
Program 08
224-251
Program 09
252-255
Program 10
Channel 7- Preset Colors (CH6 must be set between 001-027 )
0-9
R(0)G(0)B(0)W(0)
10-19
R(255)G(0)B(0)W(0)
20-29
R(255)G(63)B(0)W(0)
30-39
R(255)G(127)B(0)W(0)
40-49
R(255)G(191)B(0)W(0)
50-59
R(255)G(255)B(0)W(0)
60-69
R(191)G(255)B(0)W(0)
70-79
R(127)G(255)B(0)W(0)
80-89
R(63)G(255)B(0)W(0)
90-99
R(0)G(255)B(0)W(0)
100-109
R(0)G(255)B(63)W(0)
110-119
R(0)G(255)B(127)W(0)
120-129
R(0)G(255)B(191)W(0)
130-139
R(0)G(255)B(255)W(0)
140-149
R(0)G(191)B(255)W(0)
150-159
R(0)G(127)B(255)W(0)
160-169
R(0)G(63)B(255)W(0)
170-179
R(0)G(0)B(255)W(0)
180-189
R(63)G(0)B(255)W(0)
190-199
R(127)G(0)B(255)W(0)
200-209
R(191)G(0)B(255)W(0)
210-219
R(255)G(0)B(255)W(0)
220-229
R(255)G(63)B(255)W(0)
230-239
R(255)G(127)B(255)W(0)
240-249
R(255)G(191)B(255)W(0)
250-255
R(255)G(255)B(255)W(255)
Channel 7- Speed (CH6 must be set between 028-255 )
0-255
Strobe effect, from slow to fast (0-20Hz)
Channel 8 –Shutter / Strobe (CH1, CH2, CH3, CH4, CH5, CH6 or CH7 must be set between 001-255 )
0-4
No function
5-255
Strobe (color strobe selected by CH2-CH7)

18
Ordercode: 43700
Helix 1800 Q4 RGBW
Maintenance
The Showtec Helix 1800 Q4 RGBW requires almost no maintenance. However, you should keep the unit
clean. Otherwise, the fixture’s light-output will be significantly reduced. Disconnect the mains power
supply and then wipe the cover with a damp cloth. Wipe the front glass panel clean with glass cleaner
and a soft cloth. Do not use alcohol or solvents. The front glass panel will require weekly cleaning, as
smoke-fluid tends to build up residues, reducing the light-output very quickly. Do not immerse in liquid.
Keep connections clean. Disconnect electric power, and then wipe the DMX and audio connections
with a damp cloth. Make sure connections are thoroughly dry before linking equipment or supplying
electric power.
The operator has to make sure that safety-relating and machine-technical installations are to be
inspected by an expert after every year in the course of an acceptance test.
The operator has to make sure that safety-relating and machine-technical installations are to be
inspected by a skilled person once a year.
The following points have to be considered during the inspection:
01) All screws used for installing the device or parts of the device have to be tightly connected and must
not be corroded.
02) There may not be any deformations on housings, fixations and installation spots.
03) Mechanically moving parts like axles, eyes and others may not show any traces of wearing.
04) The electric power supply cables must not show any damages or material fatigue.
Troubleshooting
No Light
This troubleshooting guide is meant to help solve simple problems.
If a problem occurs, carry out the steps below in sequence until a solution is found. Once the unit
operates properly, do not carry out following steps.
If the light effect does not operate properly, refer servicing to a technician.
Response: Suspect three potential problem areas as: the power supply, the LED, the fuse.
01) Power supply. Check that the unit is plugged into an appropriate power supply.
02) The LEDs. Return the Helix 1800 Q4 RGBW to your Showtec dealer.
03) The internal fuse. Return the Helix 1800 Q4 RGBW to your Showtec dealer.
04) If all of the above appears to be O.K., plug the unit in again.
05) If you are unable to determine the cause of the problem, do not open the Helix 1800 Q4 RGBW, as
this may damage the unit and the warranty will become void.
06) Return the device to your Showtec dealer.
No Response to DMX
Response: Suspect the DMX cable or connectors, a controller malfunction, a light effect DMX card
malfunction.
01) Check the DMX setting. Make sure that DMX addresses are correct.
02) Check the DMX cable: Unplug the unit; change the DMX cable; then reconnect to electrical power.
Try your DMX control again.
03) Determine whether the controller or light effect is at fault. Does the controller operate properly with
other DMX products? If not, take the controller in for repair. If so, take the DMX cable and the light
effect to a qualified technician.

19
Ordercode: 43700
Helix 1800 Q4 RGBW
Problem
Probable cause(s)
Remedy
One or more
fixtures are
completely dead.
No power to the fixture.
●Check that power is switched on and
cables are plugged in.
Internal fuse blown.
●Return the device to your Showtec
dealer
Fixtures reset
correctly, but all
respond erratically
or not at all to the
controller.
The controller is not connected.
●Connect controller.
3-pin XLR Out of the controller does
not match XLR Out of the first fixture
on the link (i.e. signal is reversed).
●Install a phase reversing cable between
the controller and the first fixture on the
link.
Fixtures reset
correctly, but some
respond erratically
or not at all to the
controller.
Poor data quality
●Check data quality. If much lower than
100 percent, the problem may be a
bad data link connection, poor quality
or broken cables, missing termination
plug, or a defective fixture disturbing
the link.
Bad data link connection
●Inspect connections and cables.
Correct poor connections. Repair or
replace damaged cables.
Data link not terminated with 120
Ohm termination plug.
●Insert termination plug in output jack of
the last fixture on the link.
Incorrect addressing of the fixtures.
●Check address setting.
One of the fixtures is defective and
disturbs data transmission on the
link.
●Bypass one fixture at a time until normal
operation is regained: unplug both
connectors and connect them directly
together.
●Have the defective fixture serviced by a
qualified technician.
3-pin XLR Out on the fixtures does
not match (pins 2 and 3 reversed).
●Install a phase-reversing cable between
the fixtures or swap pin 2 and 3 in the
fixture, that behaves erratically.
No light or lamp
cuts out
intermittently
Fixture is too hot.
●Allow fixture to cool.
●Turn up the air conditioning .
LEDs damaged
●Disconnect fixture and return to your
dealer.
The power supply settings do not
match local AC voltage and
frequency.
●Disconnect fixture. Check settings and
correct if necessary.