Siemens SIPIX MO/SD ZN User manual

SIPIX MO/SD ZN
Industry Tablet PC
Operating Manual
https://support.industry.siemens.com/cs/ww/en/view/109792654
Siemens
Industry
Online
Support

Siemens AG
Division Digital Factory
Postfach 48 48
90026 NÜRNBERG
Germany
A5E46263338-AB
Ⓟ04/2021 Subject to change
Copyright © Siemens AG 2021.
All rights reserved
2
©Siemens 2021 All rights reserved
Legal information
Warning notice system
This manual contains notices you have to observe in order to ensure your personal
safety, as well as to prevent damage to property. The notices referring to your
personal safety are highlighted in the manual by a safety alert symbol, notices
referring only to property damage have no safety alert symbol. These notices
shown below are graded according to the degree of danger.
DANGER
indicates that death or severe personal injury will result if proper
precautions are not taken.
WARNING
indicates that death or severe personal injury may result if proper
precautions are not taken.
CAUTION
indicates that minor personal injury can result if proper precautions are not
taken.
NOTICE
indicates that property damage can result if proper precautions are not
taken.
If more than one degree of danger is present, the warning notice representing the
highest degree of danger will be used. A notice warning of injury to persons with a
safety alert symbol may also include a warning relating to property damage.
Qualified Personnel
The product/system described in this documentation may be operated only by
personnel qualified for the specific task in accordance with the relevant
documentation, in particular its warning notices and safety instructions. Qualified
personnel are those who, based on their training and experience, are capable of
identifying risks and avoiding potential hazards when working with these
products/systems.
Proper use of Siemens products
Note the following:
WARNING
Siemens products may only be used for the applications described in the
catalog and in the relevant technical documentation. If products and
components from other manufacturers are used, these must be
recommended or approved by Siemens. Proper transport, storage,
installation, assembly, commissioning, operation and maintenance are
required to ensure that the products operate safely and without any
problems. The permissible ambient conditions must be complied with. The
information in the relevant documentation must be observed.

Siemens AG
Division Digital Factory
Postfach 48 48
90026 NÜRNBERG
Germany
A5E46263338-AB
Ⓟ04/2021 Subject to change
Copyright © Siemens AG 2021.
All rights reserved
3
©Siemens 2021 All rights reserved
Trademarks
All names identified by ® are registered trademarks of Siemens AG. The remaining
trademarks in this publication may be trademarks whose use by third parties for
their own purposes could violate the rights of the owner.
Disclaimer of Liability
We have reviewed the contents of this publication to ensure consistency with the
hardware and software described. Since variance cannot be precluded entirely, we
cannot guarantee full consistency. However, the information in this publication is
reviewed regularly and any necessary corrections are included in subsequent
editions.
Security information
Siemens provides products and solutions with industrial security functions that
support the secure operation of plants, systems, machines and networks.
In order to protect plants, systems, machines and networks against cyber threats, it
is necessary to implement –and continuously maintain –a holistic, state-of-the-art
industrial security concept. Siemens’ products and solutions only form one element
of such a concept.
Customer is responsible to prevent unauthorized access to its plants, systems,
machines and networks. Systems, machines and components should only be
connected to the enterprise network or the internet if and to the extent necessary
and with appropriate security measures (e.g. use of firewalls and network
segmentation) in place.
Additionally, Siemens’ guidance on appropriate security measures should be taken
into account. For more information about industrial security, please visit
https://www.siemens.com/industrialsecurity.
Siemens’ products and solutions undergo continuous development to make them
more secure. Siemens strongly recommends to apply product updates as soon as
available and to always use the latest product versions. Use of product versions
that are no longer supported, and failure to apply latest updates may increase
customer’s exposure to cyber threats.
To stay informed about product updates, subscribe to the Siemens Industrial
Security RSS Feed under https://www.siemens.com/industrialsecurity.

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Table of contents
Legal information...................................................... Fehler! Textmarke nicht definiert.
1Preface................................................................................................................ 6
2Introduction........................................................................................................ 7
2.1 SIPIX MO/SD ZN.................................................................................. 7
2.1.1 Overview............................................................................................... 7
2.1.2 Characteristics...................................................................................... 9
2.1.3 Structure of the Tablet........................................................................ 10
2.2 Scope of Delivery ............................................................................... 13
2.3 Warranty............................................................................................. 14
3Safety Information ........................................................................................... 15
3.1 General Safety Information ................................................................ 15
3.2 Notes on this User Manual................................................................. 15
3.3 Intended Use...................................................................................... 16
3.3.1 Exclusive Purpose of Use .................................................................. 16
3.3.2 Unapproved Use ................................................................................ 16
3.4 Obligations of the Operator................................................................ 16
3.5 Essential Health and Safety Requirements........................................ 17
3.6 Safety Instructions for Operation........................................................ 17
3.7 Safety Instructions for the Battery Pack............................................. 18
4Commissioning................................................................................................ 19
4.1 Preparation......................................................................................... 19
4.2 Charging the Tablet PC...................................................................... 20
4.3 Installing a SIM card (Optional).......................................................... 21
4.4 Starting the SIPIX MO/SD ZN............................................................ 24
5Basic operation of the SIPIX MO/SD ZN........................................................ 25
5.1 Overview of HotTab............................................................................ 25
5.1.1 Using Shortcuts.................................................................................. 26
5.1.2 Switching the Hardware Functions On and Off.................................. 27
5.1.3 Using the Camera .............................................................................. 28
5.1.4 Customizing the settings.................................................................... 30
5.2 Establishing a wireless connection .................................................... 31
5.2.1 Working with Wireless LAN (Wi-Fi).................................................... 31
5.2.2 Working with Wireless WAN (3G/LTE)............................................... 32
5.2.3 Working with GPS.............................................................................. 32
5.2.4 Working with Bluetooth....................................................................... 33
5.3 Using the HF RFID Reader................................................................ 34
5.4 Switching the External GPS Antenna On/Off..................................... 35
5.5 Activating/deactivating the Brightness Sensor for Display
Contrast Adjustment........................................................................... 35
5.6 Changing the Touch Screen Operation Mode.................................... 36
5.6.1 Toggle touchscreen mode.................................................................. 36
5.6.2 Switching via programmable function keys........................................ 37
6Remote Assisted Work.................................................................................... 38
6.1 Remote Service Platform (cRSP)....................................................... 38
6.2 Communication with an In-House Expert (SIPIX MO/SD ZN) .......... 39
6.2.1 Communication without Internet Connection within the company
network (Intranet) ............................................................................... 39
6.2.2 Communication with an Internet Connection via cRSP
Customer Web Portal (Internet Only with SIPIX SD ZN) ................... 44

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6.3 Communication with the Siemens Service Center (SIPIX SD
ZN)...................................................................................................... 53
6.3.1 Service Agreements and Remote Service Tickets............................. 53
6.3.2 Overview of steps............................................................................... 54
6.3.3 Arranging a Service Call with Siemens Remote Services ................. 54
6.3.4 Conducting an Audio/Video Conference............................................ 56
6.3.5 Communication via desktop sharing .................................................. 57
6.4 Expansion of communication through data glasses with Android
operating system................................................................................ 58
6.4.1 Preparations....................................................................................... 58
6.4.2 Setting up a Network Connection....................................................... 59
6.4.3 Setting up a connection using data goggles ...................................... 60
6.5 Operation of the SIPIX RC Video/Audio App..................................... 61
6.5.1 Overview of SIPIX RC Views ............................................................. 61
6.5.2 Operating the Expert View ................................................................. 62
6.5.3 Operating the Remote View............................................................... 72
6.5.4 Operating the BT View....................................................................... 77
7Service and maintenance ............................................................................... 80
7.1 Maintenance....................................................................................... 80
7.2 Cleaning ............................................................................................. 81
7.3 Maintenance intervals ........................................................................ 82
7.4 Storage............................................................................................... 82
7.5 Battery................................................................................................ 83
7.5.1 Battery Replacement During Operation............................................. 83
7.5.2 Installing and Removing the Battery .................................................. 84
8Recycling and disposal................................................................................... 86
9Error messages and solutions....................................................................... 87
9.1 Error Messages of the Application "SIPIX RC2"................................ 87
9.2 Error Messages of the SIPIX Tablet................................................... 87
10 Technical Specifications................................................................................. 89
11 Appendix .......................................................................................................... 91
11.1 Service and support ........................................................................... 91
11.2 Industry Mall....................................................................................... 92

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1 Preface
Purpose of the manual
This document provides support in commissioning, configuring, and operating the
SIPIX SD ZN tablet.
Key contents
The following key issues are addressed in this document:
•What is SIPIX MO/SD ZN used for?
•How is the SIPIX MO/SD ZN commissioned?
•How is the SIPIX MO/SD ZN configured?
•What options does the SIPIX MO/SD ZN offer for mobile maintenance and
commissioning?
•How can the SIPIX MO/SD ZN be used for remote services and augmented
reality functions?
Application
This document is valid for SIPIX MO/SD ZN with the following components:
–SSL VPN client for cRSP V1.5.3
–TightVNC V2.8.5
–SIPIX RC V2.0
–HotTab V50.1.22
–Simatic PDM V9.1 SP4
SIPIX in Industry Online Support
In addition to this manual, we offer the following Industry Online Support
(https://support.industry.siemens.com) and our Expertise:
•https://support.industry.siemens.com/cs/sc/4811/remote-services-for-process-
instrumentation-?lc=de-WW
•https://support.industry.siemens.com/cs/products?mfn=ps&pnid=28672&lc=de-
WW
•Notifications that constantly provide you with the latest product information

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2 Introduction
2.1 SIPIX MO/SD ZN
2.1.1 Overview
The SIPIX MO/SD ZN from Siemens is a robust and highly flexible industrial tablet
PC for harsh environments and is your reliable mobile companion for every service
call! Handy, powerful, and with a protected design, it can be optimally used for on-
site maintenance, inspections, and service operations. Thanks to its varied
functions, the SIPIX MO/SD ZN is the perfect companion for maintenance
technicians, operating personnel, engineers, and project managers in the field and
in industry.
With its diverse functions, it offers the right support in every situation. You can
contact a subject matter expert via videoconference or transmit important data
about the device status for diagnostic purposes. The two variants, SIPIX MO ZN
and SIPIX SD ZN, give you the possibility to choose the service level that suits
your needs:
•The SIPIX MO ZN can be used to establish an internal real-time audio/video
connection to an in-house expert via the integrated web server. An Internet
connection, as with similar audio/video conferencing solutions, is not
mandatory.
•The SIPIX SD ZN is based on the SIPIX MO and is complemented by the
connection to the secure high-availability Siemens Remote Platform cRSP.
This gives you access to the centrally available expertise of the SIEMENS
Service Center at any time and from any location, and also allows you to
integrate your own and third-party experts. The standard application here is
remote access to field devices via the Simatic PDM software. By adding
compatible third-party tools to the SIPIX SD ZN, it is also possible to access
other service items in a system.

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Two independent VPN channels enable the remote expert and the on-site service
technician to exchange information either by desktop sharing or by transmitting a
real-time video stream. Among other things, communication via audio, live chat,
drawing of notes on the camera image (AR functions), etc., are also possible. This
allows the remote expert to conveniently and easily guide the on-site expert
through the service process.
Modern interfaces enable the exchange of information with other devices in your
company system. The device communicates wirelessly via Wi-Fi and Bluetooth.
To optimize its use in industrial environments, the powerful 10.1 inch tablet PC can
be combined with a wide range of accessories. For example, the connection of
data glasses enables a service technician to work hands-free on field devices or
other service objects. The selective switch between the tablet and glasses view
creates optimal conditions for assisted work.

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Highlights
•Real Time Audio/Video Collaboration (SIPIX RC) pre-installed as decentralized
web server
•High robustness (military specification MIL-STD-2106)
•Encrypted end-to-end communication
•High availability of the Siemens Remote Platform cRSP (99.99%)
•Certified in accordance with TÜV/CERT
•Functionally extendable (e.g., by using data goggles)
Advantages
The use of the SIPIX SD series offers various advantages, both for the expert with
remote access and for the service technician onsite:
•Secure remote access to the SIPIX SD ZN
•An on-site service technician without specific knowledge of process
instrumentation can be supported in a timely manner by a remote expert.
•Several experts can simultaneously access a SIPIX MO/SD ZN via Desktop
Sharing
•Training of a service field engineer aided by an expert during the service
assignment (training on the job).
2.1.2 Characteristics
The following table contains an overview of the features:
Configuration
Execution
Display
10.1" with 1920 x 1200 pixel resolution
Processor
Intel® Pentium N4200 1.10 GHz, up to 2.50 GHz
with Turbo Boost technology
Working memory
4 GB LPDDR4 (up to 8 GB)
RAM
128 GB SSD
Expandable up to 512 GB through Micro SDXC Card
Slot
Graphic
Intel® HD Graphics 504
Operating system
Windows 10 Enterprise LTSC (64-bit)
WLAN
802.11 a/b/g/n/ac
Bluetooth
Bluetooth 5.0
GNSS
GPS, GLONASS
WWAN
Optional 4G/ LTE or 3G
Detailed information can be found in the "Technical data" section.

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2.1.3 Structure of the Tablet
In this section, you will find a component description.
Front
Position
Name
Description
1
10.1" Touch screen
Display
2
Digital microphone with noise
reduction
Use in video recording and communication
3
Front camera
2 megapixel webcam
4
LED indications
The LED indicators show the following status: RF
communication, memory, battery status, power status.
5
I/O cover
I/O port protection
6
Fn1
Programmable function
7
Menu key
HotTab quick access
8
On/off button
Switches the tablet on/off