Simatec SIEM9750 User manual
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SIEM9750
Release 1.0
Chassis (FRU) Information and
Troubleshooting Guide
Issue: 02
Date: 2011-11-07
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This document is intended for Symantec support personnel, IBM, or other authorized Symantec Service
Partners.
Symantec Corporation
Address: 350 Ellis St., Mountain View, CA 94043
Website: http://www.symantec.com
Copyright © Symantec Corporation. 2011. All rights reserved.
No part of this document may be reproduced or transmitted in any form or by any means without prior
written consent of Symantec Corporation.
Trademarks and Permissions
and other Symantec trademarks are trademarks of Symantec Corporation.
All other trademarks and trade names mentioned in this document are the property of their respective
holders.
Notice
The purchased products, services and features are stipulated by the contract made between Symantec
and the customer. All or part of the products, services and features described in this document may not
be within the purchase scope or the usage scope. Unless otherwise specified in the contract, all
statements, information, and recommendation in this document are provided “AS IS” without warranties,
guarantees or representation of any kind, either express or implied.
The information in this document is subject to change without notice. Every effort has been made in the
preparation of this document to ensure accuracy of the contents, but all statements, information and
recommendations in this document do not constitute the warranty of any kind, express or implied.
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Table of Contents
1. Safety Notice and Warnings.................................................................................................................. 5
2. Ratings................................................................................................................................................... 6
3. Electrical and General Safety Guidelines .............................................................................................. 7
4. Prerequisites for All Hardware Replacement Procedures .................................................................... 9
5. Hardware Configuration of the SIEM 9750.........................................................................................10
6. Front and Rear Pics of Server.............................................................................................................. 11
7. FRU 2U Base Chassis – Local Control Panel ........................................................................................ 13
8. Intel® Local Control Panel Menus ....................................................................................................... 15
9. Symptoms of a Failed Local Control Panel.......................................................................................... 19
10. FRU 2U Base Chassis – System Status LED......................................................................................20
11. Hard Disk Drive Support..................................................................................................................23
12. FRU 2U Base Chassis – Power Subsystem.......................................................................................25
13. PCI Riser Cage.................................................................................................................................. 29
14. Add In Cards and On-Board NICs ....................................................................................................30
16. Hard Drive / RAID Management – BIOS Level RAID Utilities ..........................................................35
17. BIOS Level RAID Utility – RAID Controller Event Log File ................................................................41
18. RAID Priorities .................................................................................................................................43
19. Cooling Sub-System.........................................................................................................................44
20. FRU 2U Base Chassis – Server Board............................................................................................... 48
21. Memory........................................................................................................................................... 52
22. Processers (CPUs)............................................................................................................................ 54
23. Intel®Remote Management Module 3 - Overview .......................................................................55
24. Intel®Remote Management Module 3 – Viewing Field Replaceable Unit (FRU) Information...... 57
25. Active Midplane ..............................................................................................................................62
26. SAS / SATA Backplane Layout ......................................................................................................... 64
28. Server Diagnostics and Troubleshooting ........................................................................................ 65
28. POST Code Diagnostic LED Decoder................................................................................................69
29. All Possible LED Codes..................................................................................................................... 71
30. Video POST Code Errors..................................................................................................................76
31. POST Error Beep Codes ...................................................................................................................81
32. List of Acronyms.............................................................................................................................. 82
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1. Safety Notice and Warnings
FCC Notice
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired
operation.
No Telecommunications Network Voltage (TNV)-connected PCBs shall be installed. This class A
digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
CE Mark Warning
This is a Class A product. In a domestic environment, this product may cause radio interference, in
which case the user may be required to take adequate measures.
VCCI Warning
This is a product of VCCI Class A Compliance.
Environmental Warning
Perchlorate Material - special handling may apply.
See www.dtsc.ca.gov/hazardouswaste/perchlorate.
This notice is required by California Code of Regulations, Title 22, Division 4.5, Chapter 33: Best
Management Practices for Perchlorate Materials. This product/part includes a battery that contains
Perchlorate material.
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2. Ratings
POWER INPUT:
Volts:
100 - 240 VAC (auto-range); 50-60 Hz
Amps:
12 - 6 amps
VA:
960
PFC Watts:
960
OUTPUT:
Watts:
750W
BTUs/hr:
2550
% Efficiency of the Power Supplies:* 80%
* Typical and varies with load
ENVIRONMENT:
Temperature:
• Operating temperature range: 50 to 95oF (10 to 35oC)
• Non-operating temperature range: -40 to 158oF (-40 to 70oC)
Humidity:
• Operating humidity range: 8 to 90% non-condensing at 35oC
• Non-operating humidity range: 5 to 95% non-condensing
DIMENSIONS:
Form Factor: 2U rack mount
Height: 3.5” (88.9 mm)
Width: 16.9” (430 mm)
Depth: 29.5” (749.3 mm)
Weight: Typical - 71 lbs. (32.2 kg) when fully configured (2 PSUs, 8 HDDs)
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3. Electrical and General Safety Guidelines
CAUTION
This appliance is intended for installation in restricted areas only. Initial setup and maintenance should be
performed by qualified personnel.
CAUTION
Power down the appliance following the operating system’s proper power down procedure from the
front panel. Unplug all AC power cord(s) before servicing.
CAUTION
To avoid electrical shock, check the power cords as follows.
• This product is to be installed in Restricted Access Location only.
• Use the exact type of power cords required.
• Use power cord(s) that came with safety certifications.
• Power cord(s) must comply with AC voltage requirements in your region.
• The power cord plug cap must have an electrical current rating that is at least 125% of the electrical
current rating of this product.
• The power cord plug cap that plugs into the AC receptacle on the power supply must be an IEC 320,
sheet C13, type female connector.
• Plug the power cord(s) into a socket that is properly grounded before turning on the power.
CAUTION
Required operating conditions for the appliance are -
• Temperature: 10 to 35oC.
• Humidity, non-condensing: 8 to 90%.
CAUTION
Risk of explosion if the battery is installed upside down or is replaced by an incorrect type. Dispose
of used batteries according to the instructions.
DISPOSING OF BATTERY BACKUP UNITS - IF APPLICABLE WARNING
If the BBU is damaged in any way, toxic chemicals may be released. The material in the battery pack
contains heavy metals that can contaminate the environment. Federal, state, and local regulations
prohibit the disposal of rechargeable batteries in public landfills. Be sure to recycle the old battery packs
properly. Comply with all applicable battery disposal and hazardous material handling laws and
regulations in the country or other jurisdiction where you are using the BBU.
WARNING
There is danger of an explosion if the battery is incorrectly replaced. Replace it only with the same or
equivalent type recommended by the manufacturer. Dispose of used batteries according to the
manufacturer’s instructions.
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3. Electrical and General Safety Guidelines (continued)
WARNING
Disconnect the power supply at the circuit breaker before accessing any components. Turning off
the system power supply switch does not reduce the risk of electrical shock from the power supply
terminal block.
CAUTION
• To prevent the unit from overheating, never install the appliance in an enclosed area that is not properly
ventilated or cooled. For proper airflow, keep the front and back sides of the appliance clear of
obstructions and away from the exhaust of other equipment.
• Be aware of the locations of the power switches on the chassis and in the room, so you can disconnect
the power supply if an accident occurs.
• Take extra precautionary measures when working with high voltage components. Do not work alone.
• Before removing or installing main system components, be sure to disconnect the power first. Turn off
the system before you disconnect the power supply.
• Use only one hand when working with powered-on electrical equipment to avoid possible electrical
shock.
• Use rubber mats specifically designed as electrical insulators when working with computer systems.
• The power supply or power cord must include a grounding plug and must be plugged into grounded
outlets.
CAUTION
Electric Static Discharge (ESD) can damage electronic components. To prevent damage to your system
board, it is important to handle it very carefully. The following measures can prevent ESD damage to
critical components.
• Use a grounded wrist strap designed to prevent static discharge.
• Keep all components and printed circuit boards (PCBs) in their antistatic bags until ready for use.
• Touch a grounded metal object before removing the board from the antistatic bag.
• Do not let components or PCBs come into contact with your clothing, which may retain a charge even if
you are wearing a wrist strap.
• Handle a board by its edges only; do not touch its components, peripheral chips, memory modules or
contacts.
• When handling chips or modules, avoid touching their pins.
• Put the motherboard and peripherals back into their antistatic bags when not in use.
• For grounding purposes, make sure your computer chassis provides excellent conductivity between the
power supply, the case, the mounting fasteners and the motherboard.
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4. Prerequisites for All Hardware Replacement Procedures
1. Technician that is performing the hardware replacement must be statically grounded and observe ESD
compliance practices.
2. All hardware replacements should be performed with the Server Chassis/Enclosure powered off and
power cables removed. The only exception to this will be Hot Swap components: HDD hard drives
and power supplies, Cooling Fans.
3. All externally connected device cables should be labeled so that they can be plugged into their exact
same position/ports if replacement is needed.
4, If the Server is installed in a rack, the technician must determine if the Server, as installed, needs to be
removed completely or partially for parts replacement. Space limitations and cable lengths will determine
if the replacement swap can be done without removing the machine from the rack.
Foot Strap for ESD Protection
Wrist Strap for ESD Protection
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5. Hardware Configuration of the SIEM 9750
Components: Details
Main features: 2U (1 U = 44.45 mm (1.75”))
Eight customer removable disk slots on the front panel
Two non removable solid state drives on the mainboard
Processor : Two quad-core E5640 CPUs
Memory : Memory:16 GB – eight 2 GB DIMMs
Disks : 8 x 600 GB, 7,200 rpm SAS (Serial Attached SCSI) data disks
Two 120 GB solid state drives
RAID: RAID 1 and RAID 5
System disk: RAID 1 (software RAID)
Data disk: RAID 5 (RAID chip on mainboard)
Access ports
Front panel: Two USB 2.0 ports on the control panel
Rear panel: One 100 Mbit/s IPMI management network port
One Video Graphics Array (VGA) port
One RJ-11 serial port, with a transfer rate of 115,200 baud
Four Universal Serial Bus (USB) 2.0 ports
One GE Gigabit Ethernet service network port, with RJ-45 connector and link/active
indicator LEDs
One GE Gigabit Ethernet private network port, with RJ-45 connector and link/active
indicator LEDs3
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6. Front and Rear Pics of Server
Front view
Front and top view
Rear view
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6. Front and Rear Pics of Server (continued)
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7. FRU 2U Base Chassis – Local Control Panel
The Intel® Local Control Panel is an optional accessory installed in the SIEM 9750 that enhances the
manageability of the Server Board in the chassis. Combined with the installed Remote Management
Module, the Local Control Panel allows a user to monitor the health of an Intel® Server or configure an
Intel® Server for remote IPMI management. This allows for monitoring, configuration and control of the
Server, independently from the Operating System. Perhaps the most useful feature of the control panel is
the ability to view the events of the System Event Log (SEL) without having to reboot the system.
NOTE: The following parts within the
SIEM9750 are not FRUs and therefore
when they fail, a replacement Base
Chassis will be installed instead.
•Local Control Panel (LCD Display)
•CPUs
•Server Board
•Power Distribution Module
•RAID Activation Key for Active
Midplane
•Memory Module on Active Midplane
•Intel® Remote Management Module 3
•SAS Backplane
•PCI Riser Card Cage
•Any I/O ports on the Server such as
Onboard NICs, USB and Video ports
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7. FRU 2U Base Chassis – Local Control Panel(continued)
[Source: Intel SR2625UR Service Guide]
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8. Intel® Local Control Panel Menus
The root menu of the Intel® Local Control Panel is the Intel® Local Control Panel main menu. This menu
appears after power on or reset, and after the user presses a button to stop the Intel® Local Control
Panel monitor. The following sections are organized based on the menu structure of the Intel® Local
Control Panel.
8.1 Intel® Local Control Panel Main Menu
This menu includes a help screen that describes each of the symbols used by the Intel® Local Control
Panel display. The help screen does not have sub-menus.
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8. Intel® Local Control Panel Menus (continued)
8.2 Table – Help Symbols
8.3 Server Monitoring Menu
This menu item provides options for monitoring the current server status such as sensors, chassis status,
and viewing the System Event Log (SEL).
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8. Intel® Local Control Panel Menus (continued)
8.4 System Event Log (SEL)
This menu item displays the system event log. When this menu item is selected, the Intel® Local Control
Panel downloads the SEL from the system. This download may take several seconds, depending on the
number of SEL entries. The Intel® Local Control Panel displays the SEL entries in order, with the most
recent entries at the top of the display. An hourglass icon indicates that the entries are loading.
The Intel® Local Control Panel translates the standard IPMI SEL entries form HEX format. Due to the
limited display area, the Intel® Local Control Panel uses special icons to translate frequently used
translation terms. For example: an SEL event indicating a sensor has crossed its upper non-critical
threshold uses the icon . See the Help Symbols Table for a selection of icons.
The Intel® Local Control Panel can display up to two translated SEL entries on the screen at a time. The
SEL entry at the top of the Intel® Local Control Panel display is the active SEL entry. Pressing the Enter
button on the Intel® Local Control Panel on the active SEL entry causes the Intel® Local Control Panel to
display the raw SEL data for the entry in HEX.
NOTE: The Intel® Local Control Panel does not provide an option to clear the SEL. Use the
current Intel® System Management software tools to clear the SEL. Some Intel® servers also
provide the capability to clear the SEL in BIOS setup.
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8. Intel® Local Control Panel Menus (continued)
8.4.1 Navigating the SEL on the Intel® Local Control Panel
Step 1 Choose Server
Monitoring.
Step 2 Choose System Event Log.
Step 3 View System Event Log
contents.
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9. Symptoms of a Failed Local Control Panel
•Nothing on the display at all.
•Display is not readable.
•System will not power on (power button).
•System will power but no LEDs light.
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10. FRU 2U Base Chassis – System Status LED
The SIEM 9750 uses an LED on
the front of the control panel to
indicate System Faults. This LED
is called the System Status LED
and is represented by a triangle
with an exclamation mark in the
middle of it.
The Control Panel LED
Operation table shown denotes
the possible System Status LED
color states and their meanings.
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