SKUTCH CK-1P9 User manual

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"Telecommunication Products to solve Telecommunication Problems"
CK-1P9
Promotion-On-Hold Module
For the Panasonic KX-TG9581B telephone
04/20/15
Introduction
Thank you for purchasing the Skutch CK- 1P9
Promotion-On-Hold Module for the Panasonic KX-
TG9581B two line expanded phone system. This unit
ONLY works with one specific KX-TG9581B BASE
phone, and on all of the cordless units, KX- TGA950
units, that are registered to that specific BASE unit. It
will NOT supply promotion-on-hold to Cell Phone
calls that are Linked to this phone. This phone allows
you to register a maximum of 12 handsets to the
BASE phone. The CK-1P9 is a true plug and play
device. This unit requires an external music on hold
source to provide the music on hold audio. When a
call is placed ON HOLD or TRANSFERRED to
another phone, from the base or any of the phone’s
cordless units, the ON HOLD caller will hear the
music on hold audio. When the line is re-answered,
the music on hold audio automatically stops. It's that
simple!
Installation
The SENSOR Board MUST be attached to the BASE phone or this unit will not function. The
Sensor board MUST completely cover the LINE 1 and LINE 2 buttons on the phone. 1- Make sure
that the surface on the telephone is clean and free of dust and/or oil.
SENSOR Board
Power Cube
CK-1P9
Box
Adapter
Flat Cable
Audio Cord
CK1P9 Installed on KXTG9581B

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2- Peel the paper protector off back side of the "SENSOR BOARD”. Align as shown in Fig. 2. The Sensor
Board MUST completely cover the line selector buttons on the phone and fit flush against the phone. Once
you are SURE it is aligned correctly, press down firmly to adhere to phone.
3- Position the CK-1P9 box under the base telephone with the jacks facing towards the back of the phone.
(See Fig. 3).
4- Connect the short modular cord from [1&2 to Phone] on the CK-1 to the [LINE 1/2] jack on the Phone.
5- Connect a MOD cord from Telephone Wall Jack 1&2 to [1&2 to Line] on CK-1.
6- Connect one end of the audio cord to the CK-1P9 in the AUDIO IN jack. Connect the other end to the
output of your music on hold audio player. Do NOT use the supplied Audio Adapter on the CK1P9 side.
7- Connect the POWER CUBE from the CK-1 box to 115VAC power.
FIG #2
Before
After

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Testing the System:
1- Pickup line 1 on your telephone. The line one Green LED on the SENSOR BOARD should light up.
Hang up. Repeat this test for line 2.
2. From an outside phone, call the 1st line on the phone that the CK1is installed on. After answering the
phone, WAIT a minimum of 3 seconds before placing the call ON HOLD. If you don’t wait 3 seconds, the
CK1 will NOT activate and you will NOT hear music. Adjust the level of the music player. Repeat the same
for line 2.
NOTE: Music quality can NOT accurately be judged from a CELL phone. Call from a land line to judge
the quality of the Promotion-On-Hold.
Disabling Internal MOH tune on Phone
With the Base Phone NOT IN-USE, press the “MENU” button (center button below Display). Then on
keyboard press #167, then Up Arrow (reads OFF), then SAVE.
MENU #167, [UP Arrow], SAVE
I hear Music when I pick up the phone
It is normal to hear a burst of music when a call is picked up from a HOLD condition. The maximum
length of the burst should be under 1 second. This is normal.
FIG #3
LINE 1/2
LINE 2
Line 1 & 2 to Wall
Audio Cord from Music On Hold Player

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Lights on CK-1 Box.
When you place a line on HOLD, the corresponding LED on the rear of the CK-1P9 box lights up to confirm
the music on hold condition. When the CK-1P9 is plugged into power, these lights will flash three times then
will go out.
No Music-On-Hold on Linked Cell Phone Calls
The CK-1P9 ONLY plays music This Panasonic phone system can be used with other makes and models of
phones, but when the other phones are placed ON HOLD, the caller will not hear Music On Hold.
Using Other Phones with the KX-TG9581B phone
This Panasonic phone system can be used with other makes and models of phones, but when the other
phones are placed ON HOLD, the caller will not hear Music On Hold.
Tech Support - 916-786-6186
If you have any problems getting the unit to work properly feel free to give us a call. Technical Support is
available between the hours of 7:30 AM and 4:30 PM Pacific Time, Monday through Friday.
• ONE YEAR LIMITED WARRANTY
This SKUTCH PRODUCT is warranted against defects for a period of one (1) year from the date of the original invoice. Within
this period, we will repair it without charge for parts and labor. To obtain warranty service the product must be returned, at the
customer's expense, to SKUTCH Electronics along with a copy of the original invoice. After the unit has been repaired,
SKUTCH will ship the PRODUCT back via UPS GROUND service at our expense, only within the Continental United States. If
any other form of return shipment is requested, the customer will pay for 100% of the shipping cost.
This Warranty does not apply if in the sole opinion of SKUTCH Electronics, the PRODUCT has been damaged by lightning
or any other Acts of God, or by accident, misuse, neglect, or improper packing, shipping, modification or servicing by other
than an authorized SKUTCH ServiceCenter.
EXCEPT AS SPECIFICALLY PROVIDED IN THIS AGREEMENT, THERE ARE NO OTHER WARRANTIES, EXPRESSED
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OR MERCHANTABILITIES OR
FITNESS FOR A PARTICULAR PURPOSE AND IN NO EVENT SHALL SKUTCH ELECTRONICS BE LIABLE FOR LOSS
OF PROFITS OR BENEFITS, INDIRECT, SPECIAL, CONSEQUENTIAL OR OTHER SIMILAR DAMAGES ARISING OUT
OF ANY BREACH OF THIS WARRANTY OR OTHERWISE.