SkyBell SB100NS User manual

Installation Guide

SkyBell Components
12
Contents
SkyBell
Doorbell Device
Mounng
Plate
Wedge Mount
(Sold Separately)
Special Locking Tool
Set Screw (Extra)
Screw Anchors (2)
Wall Screws (2)Wire Connectors (4)
(2 extra)
Tools You May Need for Installation:
• Pliers or Crimpers
• Power Drill or Screw Driver
• Outdoor Adhesive
• Wire Strippers
S
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Welcome!
Thank you for becoming a member of the SkyBell
family. Please take a minute to carefully review these
instructions so you can enjoy your SkyBell experience.
Visit our website for instructional videos and access to
support information.
Installation Videos:
www.skybell.com/support/installation/
Support:
www.skybell.com/support/
Customer Service:
[e-mail]
1PRE-INSTALLATION CHECKLIST
1. Doorbell Chime - SkyBell is compatible with mechanical
and digital door chimes. Wireless door chimes are not
supported. Digital door chimes require an adapter, which is
sold separately on our website. (www.SkyBell.com)
2. Wi-Fi Speed - You must have at least 1.5 mbps upload
speed outside your front door. Insufficient Wi-Fi speed will
cause video and audio performance issues. For more details on
how to check your Wi-Fi speed, visit :
www.skybell.com/support/wi-fi-speed-test.
3. Router Quality - Your SkyBell experience will only be
as good as your router. We recommend using a router
that is less than 3 years old, and manufactured by a
recognized brand. Old routers and uncommon router
brands may not be supported.
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2POWER CONFIGURATIONS
Prior to installing your SkyBell, make sure your home is
compatible with one of the power configurations listed.
Power configuration diagrams are available at
www.skybell.com/support/power.
Unless otherwise indicated, all power configurations require
primary power (110/120 VAC in the US and 220/230/240 VAC,
in Europe) and a low-voltage
transformer (10-36V 10 VA).
1. A MECHANICAL DOOR CHIME AND LOW VOLTAGE
TRANSFORMER (recommended).
2. A DIGITAL DOOR CHIME WITH ADAPTER AND A LOW
VOLTAGE TRANSFORMER.
4. Router Band - SkyBell will only connect to the 2.4 GHz
band. If you have a dual-band router, you must create unique
SSIDs for the 2.4 and 5 GHz bands. Prior to initiating the
syncing process, make sure your mobile device is connected to
the 2.4GHz SSID.
5. Router b/g/n - SkyBell works on the b/g network. If you
have an “N-Only” router, please activate the b/g setting.
6. Router Channel Bandwidth - Make sure your router is
configured to 20 MHz bandwidth.
7. Transformer - If your SkyBell is being powered by your
home’s transformer, the transformer’s output must be between
10 and 36 VAC 10 VA.
8. Accessories - For more information on installing an
accessory, please visit section 4 before starting the installation.
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3. WITHOUT A DOOR CHIME
Setup 1:
Primary Power;
Low-voltage transformer (10-36 VAC 10 VA); and
10 Ohm/10 Watt resistor inserted between one wire from the
SkyBell and one wire from the power source
Setup 2:
12 VDC power supply; and
10 Ohm/10 Watt resistor inserted between one wire from the
SkyBell and one wire from the power source
Warning!
Installing your SkyBell with an improper power configuration
will automatically void your Limited Warranty
(http://www.skybell.com/warranty).
Warning!
Coming into contact with a transformer can cause injury or loss
of life. Use extreme caution when installing SkyBell.
OR
3INSTALLATION INSTRUCTIONS
1. Remove your traditional
doorbell and carefully detach
or cut the 2 wires currently
connected to your traditional
doorbell.
2. Run the wires from your
home through the center of
the mounting plate. Be sure
the front side of the mounting
plate faces you.
(STANDARD MOUNT)
* For wedge mount installation instructions, turn to page 13
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3. Secure the mounting plate to the wall with the two wall
screws. If you have stone, brick or drywall, drill holes with
the correct drill bit for your surface and use the screw
anchors to secure the screws to the wall.
Correct Drill Bit Sizes:
1. Masonry: 3/16”
2. Wood: 9/64”
3. Steel: 9/64”
Warning!
If you do not use a door chime, you must use a 10 Ohm / 10 Watt
resistor with one connection between SkyBell and the power
source. Failure to do so could damage your device and will
automatically void your limited warranty. For more details:
www.skybell.com/support/power and www.skybell.com/legal
Instead of drilling into your wall,
you may use an outdoor adhesive
to glue the mounting plate to your
wall or door frame.
4. Gently twist together
the ends of a SkyBell wire
and a home doorbell wire
as shown.
5. Next, insert the
joined wires into a
blue wire connector
and push until the
wires reach the end
of the wire connector.
6. With a pair of pliers, clamp down on the wire connector and
crimp the wires together.
7. Repeat steps 4-6 with the other two remaining wires.
Either wire from your SkyBell may be
connected to either wire from your
home.
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8. Next, confirm that the red LED light is on.
The light will be in one of three states:
1) Double blinking red: indicates the battery is in charging mode.
2) Single blinking red: indicates the device is in sync and
ready to sync.
3) Solid red: indicates the main button must be pressed for 20
seconds to place the device into sync mode.
9. The set screw is already
in place in the bottom-center
hole of the mounting plate.
Place the SkyBell completely
over the mounting plate and
insert the locking tool into
the middle hole at the bottom-
center of the device. Turn
the tool counter-clockwise
(right to left) 3 full rotations.
This will draw the set screw
down and lock the SkyBell into
place. Be sure that the screw is
not exposed beyond the bottom of the device.
10. Your SkyBell is now properly installed.
11. Before starting the syncing process, please give SkyBell
10 minutes to charge the battery.
x3
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4INSTALLATION INSTRUCTIONS
Wedge Mount Accessory
The wedge mount allows you
to angle SkyBell in the direction of
your door or visitors.
1. Remove your traditional doorbell from the wall and either
detach or cut the wires currently connected to your traditional
doorbell.
2. Run the wires from your home through the center of the wedge
mount. The front of the wedge mount, with a raised lip around
the center circle, should face outward.
3. Position the wedge mount so that the SkyBell will be angled
toward your visitor. The wedge mount may be rotated in any
direction.
(WEDGE MOUNT)
4. Place the mounting plate (included with your device) on top of
the wedge mount so that the set screw at the bottom of the
mounting plate is facing down.
5. Align the holes in the mounting plate with the holes in the
wedge mount. Use the two wall screws included with your
SkyBell to secure the mounting plate and wedge mount to the
desired wall.
Follow the rest of the installation instructions on page 8.
For more support documentation, visit:
http://www.skybell.com/support
13 14

Door Frame Adapter Accessory
This accessory allows you to install
your SkyBell onto a door frame.
Note: your door frame should be
2.5 inches thick and a flat surface.
1. To get started, pass the wires through the center hole faces
outward.
2. Place the door frame adapter against your door frame so that
the extended portion sits flush against the outside of the door
frame. Be sure that the lip around the center hole faces you.
3. Place the mounting plate (included with your device) directly
on top of the door frame adapter. If necessary, you can place a
wedge mount between the door frame adapter and the mounting
plate. Position the mounting plate so that the set screw faces
downward.
4. Secure the mounting plate and the door frame adapter to the
door frame with the two screws included with your device.
Follow the rest of the installation instructions on page 8.
For more support documentation, visit:
http://www.skybell.com/support
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5SYNCING PROCESS
This section will provide step-by-step instructions for syncing
your SkyBell to your Wi-Fi router and smartphone.
What you need:
1. A compatible iOS or Android device (for a list of compatible
devices visit www.Skybell.com/support)
2. The name of your Wi-Fi network
3. Your Wi-Fi network password (if necessary)
4. The SkyBell Activation Code (device ID)
® ®
Register
1. Download the app from the iTunes App Store® or the Google
Play Store®. Search “SkyBell” and select our free app.
2. On the home screen of the app, tap “Register” and create an
account by entering your information and completing the
account creation process.
3. Then log out of the app by tapping the settings wheel tapping
“Sign Out”.
4. Next, sign back into the app with your new account credentials.
17 18

The Syncing Process
From the home screen in the app, tap the link that says, “Add
device” or “Add SkyBell”. Follow the screens that will guide you
through the syncing process.
Once your SkyBell setup process is complete, SkyBell will
automatically begin downloading the newest firmware.
Please wait 5 minutes before pressing the SkyBell button.
You may see the LED light turn red, then turn off, then turn
green. This is normal.
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If the setup is unsuccessful:
1. Tap “Cancel” in the app or click “OK” to the pop-up message.
Restart the syncing process from the beginning and make sure
you accurately enter your Wi-Fi password.
2. After your third unsuccessful sync attempt, please contact
customer service for assistance.
Customer service is open 7 days a week from
7:00am-3:30pm (Pacific).
949-407-7784
[e-mail]

LED LIGHT KEY
Red (Solid) After successful sync = Device has power but no
Wi-Fi or internet connection
Red (Solid) Before successful sync = Device must be placed into
sync mode by holding down the main button for 20 seconds.
Red (Single Blink) = Device is in syncing mode
Red (Double Blink) = Device is charging
Green (Solid) = Device has power, Wi-Fi and server
connection (normal)
Green (Blinking Slow) = Device has power and Wi-Fi but is not
connecting to SkyBell’s server
21 22

ELECTRICAL SHOCK HAZARD
Turn off power to the area where you will install the SkyBell at the circuit breaker or fuse
box before beginning installation. Failure to turn off the power before installation may
result in serious electrical shock, injury or death.
Do not restore power until the SkyBell has been completely installed. Restoring power
before installation is complete may result in serious electrical shock, injury or death.
If you are replacing your transformer, turn off power to your transformer at the circuit
breaker or fuse box before beginning installation. Failure to turn off the power before
installation may result in serious electrical shock, injury or death.
Do not restore power to your transformer until the new transformer has been completely
installed.
Restoring power before installation is complete may result in serious electrical shock,
injury or death. If you are replacing your door chime, turn off power to your transformer at
the circuit breaker or fuse box before beginning installation. Failure to turn off the power
before installation may result in serious electrical shock, injury or death.
IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS AS WELL AS
LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU.
Product Limited Warranty
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES OR ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY OR CONDITION MAY LAST, SO THE LIMITATIONS OR EXCLUSIONS
DESCRIBED BELOW MAY NOT APPLY TO YOU TO THE EXTENT THEY ARE INCONSIS-
TENT WITH YOUR STATE'S APPLICABLE LAW. THIS LIMITED WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS UNDER STATE
LAW.
DO NOT ATTEMPT TO POWER YOUR SKYBELL WITH AN IMPROPER POWER
CONFIGURATION. INFORMATION REGARDING ALL SUPPORTED POWER CONFIGURA-
TIONS CAN BE FOUND AT WWW.SKYBELL.COM/SUPPORT (POWER CONFIGURATION
DIAGRAMS).
FAILURE TO STRICTLY ADHERE TO OUR POWER CONFIGURATION GUIDELINES WILL
AUTOMATICALLY VOID THIS LIMITED WARRANTY.
SkyBell Limited Warranty
Subject to the terms and conditions of this Limited Warranty, SkyBell Technologies, Inc.
(“SBT”), warrants to you only (the original purchaser), that under normal use, the SkyBell
Wi-Fi enabled video doorbell (the “Product”) will substantially conform with the
specifications listed on the box in which your SkyBell was originally packaged and be free
of reproducible defects that eliminate the functionality or successful operation of a feature
critical to the primary functionality or successful operation of the Product for a period of
one (1) year from the date of your Product purchase (the "Warranty Period"). This Limited
Warranty only applies to Products purchased from SkyBell or an authorized SkyBell
reseller. A list of authorized resellers can be found at www.skybell.com/legal/.
Exclusive Remedy
During the Warranty Period, SBT will, at its sole option, repair or replace any Product or
parts of a Product that fail in normal use. Such repairs or replacement will be made at no
charge to the customer for parts or labors. SBT retains the exclusive right to replace the
Product with a new or refurbished “like new” Product in its sole discretion. A replacement
Product or part assumes the remaining warranty of the original Product or ninety (90)
days from the date of replacement or repair, whichever provides longer coverage for you.
When a Product or part is exchanged, any replacement item becomes your property and
the replaced item becomes SBT’s property. There is no warranty of any kind for any
defects discovered after the Warranty Period has lapsed.
23 24

SUCH REMEDY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH
OF THIS LIMITED WARRANTY.
Obtaining Warranty Service
To receive instructions for obtaining repair or replacement warranty services you must
e-mail: [e-mail].
You must receive shipping instructions and an RMA tracking number from SBT prior to
shipping your device to us. Write the RMA tracking number clearly on the outside of the
package. Send the device, freight charges prepaid, to the address on the RMA label.
You must also:
1. Submit proof of purchase in the form of a bona fide, dated bill of sale, receipt, or invoice
(or a copy) from an Authorized Reseller evidencing that your request for service is made
within the Warranty Period; and
2. Follow shipping and other instructions to ensure the Product has an adequate degree of
protection against damage during transit to the location specified by SBT. Except as
otherwise required by legislation in your jurisdiction, costs associated with transport
(including packaging) for warranty service shall be at your expense.
Failure to follow the above instructions may result in delays, cause you to incur additional
charges or may void your warranty.
Exchanging Your Device
If we provide you with warranty service by sending you a replacement device, you will be
required to return your original device to us. In the event we do not receive your original
device within 30 days of sending your replacement device, you hereby agree that we have
the right to charge you for the full retail price of the replacement device and/or not send
you a replacement device. Full retail price shall be equal to the sale price on our website
(www.skybell.com) not including sales, promotions or other discounts.
In addition to any other remedies available to us, if we have shipped a new device to you
and we have not received your original device within 30 days from the initiation of the
return process, we shall have the right to terminate your original device and/or your
replacement.
No Other Warranties
THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU
OF ALL OTHER WARRANTIES EXPRESSED, IMPLIED, OR STATUTORY, INCLUDING ANY
LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANT-ABILITY OR FITNESS
FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. THIS WARRANTY GIVES
YOU SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM STATE TO STATE.
THE EXPRESS WARRANTY STATED HEREIN IS THE ONLY EXPRESS WARRANTY
MADE TO YOU AND IS PROVIDED IN LIEU OF ALL OTHER EXPRESS OR IMPLIED
WARRANTIES AND CONDITIONS (IF ANY) INCLUDING ANY CREATED BY ANY OTHER
DOCUMENTATION OR PACKAGING. NO OTHER WARRANTIES OR CONDITIONS ARE
MADE WITH RESPECT TO THE PRODUCT OR THE WARRANTY SERVICES BY ANY
PERSON, INCLUDING BUT NOT LIMITED TO SBT AND ITS SUPPLIERS. NO INFORMA-
TION (ORAL OR WRITTEN) OR SUGGESTIONS GIVEN BY SBT, ITS AGENTS OR
SUPPLIERS, OR ITS OR THEIR EMPLOYEES, SHALL CREATE A WARRANTY OR
CONDITION OR EXPAND THE SCOPE OF THIS LIMITED WARRANTY. ALSO, THERE IS
NO WARRANTY OR CONDITION OF TITLE, QUIET ENJOYMENT, OR NON-INFRINGE-
MENT IN THE PRODUCT. YOU MAY HAVE GREATER RIGHTS EXISTING UNDER
LEGISLATION IN YOUR JURISDICTION. WHERE SUCH LAWS PROHIBIT ANY TERM OF
THIS LIMITED WARRANTY, IT SHALL BE NULL AND VOID, BUT THE REMAINDER OF
THE LIMITED WARRANTY SHALL REMAIN IN FULL FORCE AND EFFECT.
WITHOUT LIMITING THE GENERALITY OF THE DISCLAIMERS CONTAINED HEREIN,
ALL PRODUCT INFORMATION IS PROVIDED FOR YOUR CONVENIENCE, “AS IS”, AND
“AS AVAILABLE”. SBT DOES NOT REPRESENT, WARRANT, OR GUARANTEE THAT
PRODUCT INFORMATION WILL BE AVAILABLE, ACCURATE, OR RELIABLE.
25 26

SBT MAY ALSO PROVIDE OR SELL PRODUCTS WHICH ARE INTENDED TO BE USED
WITH YOUR SKYBELL (“PRODUCT PERIPHERALS”). YOU USE THE PRODUCT, ALL
PRODUCT INFORMATION, AND THE PRODUCT PERIPHERALS AT YOUR OWN RISK.
YOU WILL BE SOLELY RESPONSIBLE FOR (AND SBT DISCLAIMS) ANY LIABILITY, OR
DAMAGES, INCLUDING BUT NOT LIMITED TO YOUR WIRING, FIXTURES, ELECTRICITY,
HOME, PRODUCT, PRODUCT PERIPHERALS, COMPUTER, MOBILE DEVICE, AND ALL
OTHER ITEMS AND PETS IN YOUR HOME, RESULTING FROM YOUR USE OF THE
PRODUCT, PRODUCT INFORMATION, OR PRODUCT PERIPHERALS.
Exclusion of Consequential, Incidental, and Certain Other Damages, and Limitation of Liability
TO THE FULL EXTENT ALLOWED BY LAW, SBT IS NOT LIABLE FOR ANY:
(i) CONSEQUENTIAL OR INCIDENTAL DAMAGES;
(ii) DAMAGES OR LOSS OF ANY NATURE WHATSOEVER RELATING TO LOST PROFITS, LOSS
OF OR DAMAGE TO PERSONAL PROPERTY, LOSS OF DATA OR PRIVACY OR CONFIDENTIALI-
TY, ANY INABILITY TO USE ALL OR PART OF THE PRODUCT, PERSONAL INJURY, OR ANY
FAILURE TO MEET ANY DUTY (INCLUDING BUT NOT LIMITED TO ANY LACK OF NEGLIGENCE
OR OF WORKMANLIKE EFFORT); OR (iii) INDIRECT, SPECIAL, OR PUNITIVE DAMAGES ARISING
OUT OF RELATING IN ANY WAY TO THE SKYBELL PRODUCT.
SBT’S CUMULATIVE LIABILITY, WHETHER FOR BREACH OF CONTRACT, WARRANTY,
NEGLIGENCE, STRICT LIABILITY IN TORT, INDEMNIFICATION, CONTRIBUTION, OR
OTHERWISE, SHALL BE LIMITED TO THE DIRECT DAMAGES RECOVERABLE UNDER LAW, BUT
NOT TO EXCEED THE PURCHASE PRICE FOR THE SKYBELL PRODUCT. YOU HEREBY
RELEASE SBT, ITS MANUFACTURERS, SERVICE PROVIDERS, LICENSORS AND EACH OF THEIR
RESPECTIVE AFFILIATES, FROM ANY AND ALL OBLIGATIONS, LIABILITIES, AND CLAIMS IN
EXCESS OF THIS LIMITATION. SBT IS ALSO NOT LIABLE FOR ANY COSTS OR DAMAGES
ARISING FROM OR RELATED TO YOUR BREACH OF THIS AGREEMENT. SBT, ITS MANUFAC-
TURERS, SERVICE PROVIDERS, LICENSORS AND EACH OF THEIR RESPECTIVE AFFILIATES,
DISCLAIM ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER
THIS LIMITED WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR
LOSS OF PROGRAMS OR DATA. ALL CLAIMS BY YOU, WHETHER IN TORT, CONTRACT,
STRICT LIABILITY OR OTHERWISE, MUST BE BROUGHT WITHIN TWO YEARS FROM
THE DATE THE CAUSE OF ACTION ACCRUES. THIS LIMITATION OF LIABILITY
CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT.
THE FOREGOING APPLIES EVEN IF SBT OR ANY SUPPLIER OR AGENT HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES; EVEN IN THE EVENT
OF FAULT, TORT (INCLUDING NEGLIGENCE), STRICT OR PRODUCT LIABILITY,
MISREPRESENTATION OR OTHER REASON; AND EVEN IF ANY REMEDY FAILS OF ITS
ESSENTIAL PURPOSE.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitations or exclusions may not apply to you. If any term of this
Limited Warranty is held to be illegal or unenforceable, the legality or enforceability of
the remaining terms shall not be affected or impaired.
Exclusions From Limited Warranty
This warranty does not apply to: (i) theft or loss of the Product; (ii) damage caused by
accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes; (iii)
damage caused by service performed by anyone who is not an authorized service provider
of SBT; (iv) damage to a product that has been modified or altered without the written
permission of SBT; (v) any damage or defects caused by rough handling or extreme
thermal or environmental conditions or a rapid change in such conditions, corrosion,
oxidation, unauthorized modifications or connections, unauthorized opening or repair,
repair by use of unauthorized spare parts, accidents, forces of nature, or other actions
beyond the reasonable control of SBT; (vi) any damage or defects caused by operating the
27 28

product outside of the permitted or intended uses described on SBT’s website; (vii)
damage caused during a SkyBell installation; (viii) damage caused by connecting SkyBell
to an improper power configuration; or (viv) cosmetic damage, such as
scratches, nicks and dents.
In addition, SBT reserves the right to refuse warranty claims against products or services
that are obtained and/or used in contravention of the laws of any country.
Geographic Limitations
Devices returned from outside the US and Canada may not be able to be returned due to
an act of God, war, embargo or other act by one or more sovereign nations limiting
commerce between the US and another country or some other action or event outside
SBT’s control. Return of devices from outside the US and Canada is at your own risk. SBT
is not responsible for providing a replacement device if, in SBT’s sole discretion, it cannot
successfully or legally ship a product to an international destination.
Reseller Limitations
This Warranty only applies to devices purchased from SkyBell or an Authorized Reseller.
A list of Authorized Resellers can be found on www.skybell.com/legal. Devices purchased
from unauthorized dealers and/or individuals reselling new or used devices, are not
eligible to receive Warranty service or a refund of any kind.
THE LIMITED WARRANTY IS SUBJECT TO CHANGE FROM TIME TO TIME AT SBT’S
SOLE DISCRETION AND WITHOUT NOTICE.
SkyBell and SkyBell Technologies, Inc. are trademarks SkyBell Technologies, Inc.,
registered in the U.S. and other countries.
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WWW.SKYBELL.COM
USAv022015