Smartlink Smartfall-Blue User manual

Product Number 106-383
Smartfall-Blue
The intelligent pendant
with auto fall detection &
Bluetooth LE capabilities
User Guide

2
Contents
Intended use 3
What is the Smartfall? 4
What is in the box? 5
Before first use 6
Wearing the Smartfall … 7
… on a neck chain “Recommended” ........................ 8
… as a brooch/clipped to clothing ........................... 9
… on a belt ....................................................................... 10
Important things to remember 11
How it works 12
Manual alarm operation 12
What happens if you fall 13
Cancelling an automatic fall alarm 14
Taking care of the Smartfall 15
Cleaning ............................................................................ 16
Spares and accessories 16
Battery replacement 17
To replace the battery ................................................. 18
Frequently asked questions 19
Test Conditions 24
Troubleshooting 25
Specifications 26
Technical information 26

3
Intended use
This device is intended to enable a user in a non-
medical setting to request assistance by
providing a method of activating their home base
unit, from within the operating range, in the
event of a potential medical emergency. The
device also provides an additional automatic
request for assistance to the home base unit if it
detects that the user has fallen while wearing it
on a neck cord, clipped to the chest or on a belt
clip using the wearing options provided. (Also
has inbuilt Bluetooth functions for further
enhancement if required – Please refer to
supplier for this extra capability if required)
 Please read this user guide carefully

4
What is the Smartfall?
Your Smartfall is an intelligent pendant. Like
other pendants, it allows you to press a help
button to generate an alarm call when you need
help. The Smartfall also provides an added layer
of protection by automatically generating a call
for assistance if a fall is detected and you are
unable to push the help button.
Help Button
Status LED
Neck chain
attachment
point
Battery cover

5
What is in the box?
The box contains this user guide, a Smartfall
intelligent pendant and neck chain,
Smartfall
intelligent pendant
Neckchain

6
Before first use
Ensure the Smartfall is programmed correctly to
your home base unit. To test this, press the help
button and ensure that it generates an alarm call
to the monitoring center. Tell the monitoring
centre that you are making a test call and follow
their instructions.
 It is important to test the Smartfall in all the
areas of your home, including the bathroom,
basement and garage. Environmental
conditions such as furnishings, building
structure, presence of moisture or liquid may
affect the range of the Smartfall. A help call
will NOT be initiated if the Smartfall is
activated while out of range of the home
base unit. If the Smartfall is not programmed
correctly, please contact your supplier.

7
Wearing the Smartfall …
Your Smartfall will have been setup with a
specific wearing accessory. Once setup you
should not change the wearing accessory without
contacting your supplier.
The correct wearing positions for the different
wearing accessories available are shown on the
following pages.
 Wearing the Smartfall in line with this
guidance is important as it helps to ensure it is
in the most optimum position to detect falls
while also helping to reduce the chance of
incorrect activations.
 Please remember to wear your Smartfall at all
times when you are at home, including in the
shower or bath. You may also wear your
Smartfall in bed. This will help to ensure the
Smartfall is at hand if you require it at night.
However it may not detect a fall from a lying
position in bed to the floor.

8
WARNING – if you wear the Smartfall under your
clothing ensure you do not restrict access to the
help button.
… on a neck chain
“Recommended”
A neck chain is provided
which may be adjusted
to ensure the Smartfall is
worn at the same height
as your sternum and at
least one metre [3 ft.]
from floor level.
Avoid adjusting the length of the chain each time
you put the Smartfall on.
Tip - Clipping it to clothing using any brooch/clothing type
clip while worn on a neck cord may also help to reduce false
alerts.

9
WARNING – only use the neck chain supplied
with the Smartfall as it includes safety break links
to reduce the risk of entanglement or injury.
Taking off/Putting on the Smartfall
Avoid trying to adjust the length of the neck
chain each time you take off/put on the Smartfall.
… as a brooch/clipped to clothing
Although not recommended (Should always be
around the neck if possible) the Smartfall can be
worn in either of these orientations using any
type of clothing clip or safety pin in order to clip
it to the top of a shirt pocket or to shirt/blouse
openings etc.

10
 The Smartfall must be worn at chest height
and at least one metre [3 ft.] from the floor
when using a clothing clip.
… on a belt
If any type of belt clip is used (Not Supplied)
please ensure that the belt clip is fixed to firmly
hold the Smartfall in place.
 The Smartfall must be worn at waist height
and at least 0.8 metres [2ft 8in] from the
floor.