Smartlink Smartfall-Blue User manual

Product Number 106-383
Smartfall-Blue
The intelligent pendant
with auto fall detection &
Bluetooth LE capabilities
User Guide

2
Contents
Intended use 3
What is the Smartfall? 4
What is in the box? 5
Before first use 6
Wearing the Smartfall … 7
… on a neck chain “Recommended” ........................ 8
… as a brooch/clipped to clothing ........................... 9
… on a belt ....................................................................... 10
Important things to remember 11
How it works 12
Manual alarm operation 12
What happens if you fall 13
Cancelling an automatic fall alarm 14
Taking care of the Smartfall 15
Cleaning ............................................................................ 16
Spares and accessories 16
Battery replacement 17
To replace the battery ................................................. 18
Frequently asked questions 19
Test Conditions 24
Troubleshooting 25
Specifications 26
Technical information 26

3
Intended use
This device is intended to enable a user in a non-
medical setting to request assistance by
providing a method of activating their home base
unit, from within the operating range, in the
event of a potential medical emergency. The
device also provides an additional automatic
request for assistance to the home base unit if it
detects that the user has fallen while wearing it
on a neck cord, clipped to the chest or on a belt
clip using the wearing options provided. (Also
has inbuilt Bluetooth functions for further
enhancement if required – Please refer to
supplier for this extra capability if required)
 Please read this user guide carefully

4
What is the Smartfall?
Your Smartfall is an intelligent pendant. Like
other pendants, it allows you to press a help
button to generate an alarm call when you need
help. The Smartfall also provides an added layer
of protection by automatically generating a call
for assistance if a fall is detected and you are
unable to push the help button.
Help Button
Status LED
Neck chain
attachment
point
Battery cover

5
What is in the box?
The box contains this user guide, a Smartfall
intelligent pendant and neck chain,
Smartfall
intelligent pendant
Neckchain

6
Before first use
Ensure the Smartfall is programmed correctly to
your home base unit. To test this, press the help
button and ensure that it generates an alarm call
to the monitoring center. Tell the monitoring
centre that you are making a test call and follow
their instructions.
 It is important to test the Smartfall in all the
areas of your home, including the bathroom,
basement and garage. Environmental
conditions such as furnishings, building
structure, presence of moisture or liquid may
affect the range of the Smartfall. A help call
will NOT be initiated if the Smartfall is
activated while out of range of the home
base unit. If the Smartfall is not programmed
correctly, please contact your supplier.

7
Wearing the Smartfall …
Your Smartfall will have been setup with a
specific wearing accessory. Once setup you
should not change the wearing accessory without
contacting your supplier.
The correct wearing positions for the different
wearing accessories available are shown on the
following pages.
 Wearing the Smartfall in line with this
guidance is important as it helps to ensure it is
in the most optimum position to detect falls
while also helping to reduce the chance of
incorrect activations.
 Please remember to wear your Smartfall at all
times when you are at home, including in the
shower or bath. You may also wear your
Smartfall in bed. This will help to ensure the
Smartfall is at hand if you require it at night.
However it may not detect a fall from a lying
position in bed to the floor.

8
WARNING – if you wear the Smartfall under your
clothing ensure you do not restrict access to the
help button.
… on a neck chain
“Recommended”
A neck chain is provided
which may be adjusted
to ensure the Smartfall is
worn at the same height
as your sternum and at
least one metre [3 ft.]
from floor level.
Avoid adjusting the length of the chain each time
you put the Smartfall on.
Tip - Clipping it to clothing using any brooch/clothing type
clip while worn on a neck cord may also help to reduce false
alerts.

9
WARNING – only use the neck chain supplied
with the Smartfall as it includes safety break links
to reduce the risk of entanglement or injury.
Taking off/Putting on the Smartfall
Avoid trying to adjust the length of the neck
chain each time you take off/put on the Smartfall.
… as a brooch/clipped to clothing
Although not recommended (Should always be
around the neck if possible) the Smartfall can be
worn in either of these orientations using any
type of clothing clip or safety pin in order to clip
it to the top of a shirt pocket or to shirt/blouse
openings etc.

10
 The Smartfall must be worn at chest height
and at least one metre [3 ft.] from the floor
when using a clothing clip.
… on a belt
If any type of belt clip is used (Not Supplied)
please ensure that the belt clip is fixed to firmly
hold the Smartfall in place.
 The Smartfall must be worn at waist height
and at least 0.8 metres [2ft 8in] from the
floor.

11
Important things to remember
 Remember, the Smartfall will only detect a
fall if you are wearing it.
 Due to the wide variety and type of falls,
some falls may not be detected. For
example, a slow gradual slide out of a chair is
unlikely to be detected as a fall. In the event
of a fall you should always try to press the
help button on the Smartfall.
 The Smartfall must be worn in accordance
with the wearing instructions, do not change
the wearing option once your preferred
method has been chosen.
 If you fall and the fall is detected but you
cannot press the help button, the Smartfall
will generate a call for assistance within 10
seconds.
 Test the Smartfall monthly by pressing the
help button.
 Regularly check the status LED on the
Smartfall (see page 25).

12
How it works
The Smartfall is a simple to use device that
includes a help button to enable you to generate
a call for help if you require assistance or fall. If
you are unable to press the help button, the
Smartfall has intelligent sensors that will
automatically generate a call for assistance if a
fall is detected.
Manual alarm operation
1) Press the help button on the Smartfall to
generate a call for help.
2) The red LED indicates the Smartfall is
sending an alarm call as well as 3 rapid
beeps to indicate that the alarm has been
received (One long beep indicates that it did
not get through to the main unit)
Help button

13
3) If the red LED flashes, the Smartfall is still
sending an alarm call, but is also indicating
to you that the battery needs to be replaced
(see battery replacement).
What happens if you fall
Stage 1 The Smartfall detects an event and
analyses it for a few seconds. If the
Smartfall determines that the event is a
fall, Stage 2 is started.
Stage 2 The green LED starts to flash and the
sounder rapidly beeps high/low/high
every second. This warns you that a fall
alarm will be made after 10 seconds. If
you have not fallen or do not require
assistance, you can cancel the call during
this stage to cancel the alarm.
Stage 3 If the alarm is not cancelled, the LED goes
red for 2 seconds and the sounder plays
three short beeps indicating that a fall
alarm has been sent and received from
your home base unit.
NOTE: At any time during the above process you can
press your help button to generate an alarm call.

14
Cancelling an automatic fall alarm
If the Smartfall lights flashes the green LED and
plays high/low/high tones every second when
you know you have not fallen, you can stop the
Smartfall from generating an alarm by tapping
the case 3 or more times rapidly.
 The cancel tap function is designed to avoid
accidental presses. If you cancel the alarm
by mistake you can always still generate an
alarm call by pressing the help button
anytime.
Tap case 3 times
rapidly to cancel
Help button

15
Taking care of the Smartfall
 Your Smartfall is fully water resistant and
should be worn at all times including in the
shower and bath. When wearing in the bath
you should avoid submerging the Smartfall
in water for more than a minute.

 If your Smartfall does get wet, dry it gently
using a soft towel being careful not to press
the help button. If you do press the help
button by accident, don’t worry, just inform
the operator. They will be happy to hear
from you and it will act as a useful test of the
system.

16
Cleaning
If required, the Smartfall may be cleaned
periodically with a damp cloth and mild
detergent or an alcohol wipe.
 Remember that the Smartfall will not detect
falls while it is not being worn therefore you
should put the Smartfall back on again as
soon as you have finished cleaning it.
Spares and accessories
The following replacement parts are available.
Please contact your supplier for more details.
Battery (CR2430)
Battery cover

17
Battery replacement
The battery will need replacing approximately
every 12 to 24 months.
 When a low battery is indicated the
battery should be replaced
immediately/as soon as possible.
 If it is necessary for you to change the
battery, the fall detector uses a CR2430
3 Volt lithium battery.
NOTE: Dispose of used batteries only in accordance
with your local laws and regulations. Do not dispose
of in household waste.
WARNING – During battery replacement the Smartfall
will not be able to generate a help call.

18
To replace the battery
1) To access the battery, turn the battery
cover anti-clockwise to the unlocked
position, replace the battery then replace
and lock the battery cover in a clockwise
rotation.
2) NOTE. Insert the new battery with the
Positive (+) side facing downwards in the
lid.
Battery compartment,
turn anti-clockwise to
open
Insert CR2430 battery,
positive side down in
the lid.
Replace the lid and lock
clockwise.

19
Frequently asked questions
Can I wear the Smartfall in the shower or
bath?
Yes, the Smartfall is fully water resistant and
should be worn at all times including in the
shower. When wearing in the bath you should
avoid submerging the Smartfall in water for
longer than a minute. Submersion in water may
also reduce the range of the Smartfall meaning
that the help call may not be received by your
home base unit.
When should I wear the Smartfall?
You should wear your Smartfall at all times when
you are in your home and within receiving range
of your home base unit.

20
Can I wear the Smartfall under my clothes?
Yes, the Smartfall can be worn under clothing
however please make sure you can easily press
the help button if you need assistance.
What happens if I accidentally press the help
button?
The Smartfall will generate a call to the
monitoring center. Tell the operator that you
pressed it by accident and do not need
assistance. Don’t worry they will be happy to hear
from you and it will act as a test of the system.
Will the Smartfall call for help if I drop it
accidentally?
If the Smartfall starts to beep if accidently
dropped you can cancel the alarm to stop it from
sending a call for help if required.