SMS DBRF 15-01 User manual

Installation Manual for W200 and DBRF15-01
Modified date: 22/08/2011
Document Version 2.1
St. Michael Strategies
#201 701 Salaberry
Chambly Québec
Canada J3L 1R2
(450) 658-5148
www.storetraffic.com

Installation Manual for W200 and DBRF15-01
SMS Version 2.1 2
Wireless Sensors (DBRF 15-01) STC-W200 - Traffic Counter
Note: Sensors must be installed so that the beam is at 54 inches from the ground.

Installation Manual for W200 and DBRF15-01
SMS Version 2.1 3
Step 1 Connecting the STC-W200
There are three options to choose when connecting the STC-W200; 1) a computer,
cash register system, point of sales system (POS); 2) a network; or 3) a modem.
If you are an installer, check the Scope of Work to determine the connectivity to
use. The method chosen by the customer will determine the method of
connectivity. If you are uncertain contact SMS for more information. You will collect
the traffic data either at the store level into the router, HUB, POS or a computer.
Connecting:
a) A computer or POS using the provided serial cable. Connect it to the
console port on the STC.
b) A network, using a Ethernet cable from the STC’s Ethernet port to a
hub/switch/router. Verify that the LAN light is ON.
c) A modem using a 9 to 25 pin cable provided. Connect the 9 pin side to the
console port of the STC.
Connect the power adapter from the STC’s power to an outlet in the wall.
Connect the antenna to the antenna port. Make sure it is screwed correctly and
standing at a 90 degree angle as shown on the W200 picture on page 1.

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SMS Version 2.1 4
Step 2: How to remove the sensor from its holster.
Both the receiver and the transmitter come with a holder or holster. To remove the
actual unit from the holster you need to use a pen or another small tool and press
through the opening at the bottom. While doing so, hold each side of the sensor
and just pull the sensor out of his holder.
There is a small switch on the back of the sensor, next to the battery. Initially,
the switch is in the middle position which indicates the sensor is off. Moving
the switch to the right or left will turn the sensor on, in side or front-firing
position. Refer to the next step for more information.
Use Pen to press on
the release button
Pull

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SMS Version 2.1 5

Installation Manual for W200 and DBRF15-01
SMS Version 2.1 6
Step 3: Setting the Sensors to Front or Side Firing
(dia. 1) (dia.2)
(dia.3) (dia.4)
Identify front or side firing configuration
Sensors can be configured to be either front or side firing. This is important and
allows you the flexibility to install the sensors. If you need to align the sensors so
they face each other, this is front firing, and front firing is usual if installed on the
inside of a door frame (dia.1) (dia.3) (dia.5) (dia.6) or side firing if placed on
outside of the door frame (dia,2) (dia.4) (dia.7) (dia.8).
Front firing beam
Side firing beam

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SMS Version 2.1 7
Each set of sensors consists of a receiver and a transmitter. The receiver is the
one with the LCD screen, which register the counts and communicates with the
STC. The transmitter is the one projecting the Infra-red beam.
dia.5 dia.6
dia. 7 dia. 8
As seen in the pictures above, the sensors can be installed in front firing or side
firing configuration. A switch in the back of each sensor (allows it to be configured
accordingly. When changing the firing configuration please move the switch gently
to the middle, and then move it in the desired direction. Both switches must be set
to either front or side firing position to be on. If the switch is left in the middle, the
sensors are off and are not operating.

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SMS Version 2.1 8
(dia. 9)
In a side firing configuration, the receiver’s LCD screen must not be pointing in the
direction of the other sensor. The transmitter has a rectangular cutout in the
transmitter. This side needs to be pointing in the direction of the receiver. Please
refer to the following drawing.
Front firing
Side firing

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SMS Version 2.1 9
Wireless equipment is sensitive to strong interference sources such as a breaker
box, transformers, computer screen. Please install the STC as far away from these
sources as possible.

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SMS Version 2.1 10
Step 4: Configuring the Wireless sensors.
Before Installing the sensors to the door frame, bring them to the STC. Having the
sensors and the STC together allows you to configure the sensors and the STC so
that they communicate with each other. The sensors need to identify themselves
with a signature to the STC. The STC will recognize and register the serial number
of the sensors automatically.
1. On the STC there are 4 arrows: up, down, left and right arrows. Press the
down arrow until you find “Setup”. Press “Enter”.
2. The STC will ask you for a password. The default password is 1,2,3,4.
You can use the up or down arrow to toggle through the numbers, then
press “Enter” to switch to the next. Press “Enter” when the 4th number is
entered.
3. In the setup menu, use the down/up arrow until you get to “Wireless…”
then press “Enter”.
4. You should now see “Wi. Ser.No.”, press “Enter”.
5. You should see “01 – Not Prog” on the screen. Press “Enter”. The screen
will switch to “01 – Scanning”.
6. On the receiver (sensor), press on the button below the LED once for
less than 1 second. The STC should emit a beep.
<Wireless>
01IrR : Scanning
Wireless :
- Wi. Ser.No.
Setup Menu :
- Wireless…
Enter Password :
1234
Main Menu :
- Setup…

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SMS Version 2.1 11
7. The screen should now show “01IrR –“ followed by letters/numbers. This
means that the receiver is now configured in the STC.
8. You now need to configure the transmitter. Press the up arrow to get to
“01 -” then press “Enter” (even if there are already numbers on the screen
you need to reconfigure the transmitter). The STC will now say 01IrT:
Scanning.
9. Press on the button of the transmitter (sensor without the LCD screen).
<Wireless>
01 - : Scanning
<Wireless>
01IrR : 014A6E41

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SMS Version 2.1 12
10.The STC should emit a beep and you should now see a bunch of
characters instead of Scanning. This indicates the STC has configured
the sensor correctly.
11.If you have more than one set of sensors, you can configure them the
same way in the “Wireless Det.” option. Just press the arrow up to access
the different doors (02, 03, etc). Then repeat 5 to 10.
12.Note: that 01 refers to the door you will be placing the Ir or Infra red,
receiver (R) at. Both the receiver and the transmitter for each set of
sensors are to be configured at the corresponding door. This is important
if you are configuring more than 1 set of sensors. The next set of sensors
will be configured as door 2 and so on.
<Wireless>
02 : Not Prog.
<Wireless>
01IrT : 014A6E73

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Step 5: Pre-installation instructions
The sensor comes with screws or pre-cut double-sticky tape. The double-sticky
tape is very strong and will provide a very solid installation. It is ideal for most
installation.
If you choose to use the double-sticky tape, remove the protective layer from it and
stick it to the back of the holster. Repeat for both sensors. Read below, when you
are ready to stick the sensor permanently, just remove the protective layer, and
stick the holster to the door frame or wall.
The sensors should be installed in a way to allow the IR beam to be at 54 inches
from the ground, as shown in the picture above. This is to avoid counting strollers,
carts and children under 54 inches.
The sensors can either be screwed to the wall or mounted using double-sided
tape. Please contact SMS for information on double-sided tape. Double sided tape
is provided with the sensors. If not, it is available from your local hardware store.
In side firing configuration, the receiver LCD screen must not be pointing in the
direction of the other sensor. The transmitter has rectangle cutout in the

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transmitter. This side needs to be pointing in the direction of the receiver. Please
refer to the picture at the top-right of the page.
The sensor should not be more than 15 feet apart.
Ensure that the doors open out only and do not cross the infrared beam when they
open.
Ensure that the door handle is not blocking the RF sensor’s infrared beam.
Ensure the back part of the door, where the hinges are generally mounted, are not
blocking the RF sensor’s infrared beam.
Make sure that there is no merchandiser, posters, stands, greeter or security
person standing blocking the beam.

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SMS Version 2.1 15
Step 6 : Installation:
Install the holster for the transmitter so that the infra-red beam is at 54 inches from
the ground.
Put the sensor back in its holster.
Press the button once and the LED will glow green. This means the sensors are
on. Read below before installing the receiver.
The receiver has an installation mode, which helps you align the beams correctly.
To access this mode you need to press twice on the button. The LED will glow
yellow. This means you are in set up mode.
You will get the following display from the display screen:
Ideally, when the sensors are correctly aligned, the strength indicator should be at
.
7 is the highest signal strength measured. Depending on the distance between the
receiver and transmitter, this will vary. Obtain the high possible number; ensure the
indicator does not go below 2. While in installation mode, the sensor LED indicator
should stay solid yellow when the sensor is correctly aligned. It will blink when it is
not.
Make sure the Sunlight indicator is at 0. If you get any indicator of Sun light
interference, invert the transmitter and receiver. Simply, remove the transmitter
from the holster and place it in the holster of the receiver and place the receiver in
the holster of the transmitter. What you have done, is changed the sensors so the
sunlight does not shine onto the transmitter. There is no effect if sun light shines
on the receiver.
Make sure the battery indicator is full, if not; please report this to your installation
company so that they can provide new batteries.

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Position the sensor on the door frame and try to obtain the best signal strength as
explained above. When you do, make a temporary mark on the door frame at the
bottom and at the top of the sensor.
Remove the receiver from the holster and install the holster (using screws or
double sided tape) between the 2 marks you’ve made.
Put the sensor back in the holster.
Remove any trace of the mark on the door frame.
Press and hold the button on the receiver for 10 seconds. This will reset the
counter to 0.

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Step 7: Verification and checkout
Sensor Verification
On the receiver press once on the button to turn on and read the display. The
counter should be at 0. Make sure the count goes up every time you break the
beam.
Stand by the sensors for 3 minutes. Make sure the counts are only going up when
someone breaks the beam. If you see the count go up when no one is breaking the
beam, there might be a small misalignment. Try to adjust the receiver to correct it.
STC Distance verification
On the STC, press the down arrow until you get to “Information”, then press Enter.
Press the down arrow until you get to “Wireless Pkts.”. Then press Enter.
Select the sensor # you want to monitor (press Arrow Up/Down to toggle through
the different sensor). Starts with the IrR. If you have one door you should see
“01IrR :” with the number to the right.
Make sure the number to the right is going up every minute or less. This number
does not represent the counts, it is only an indicator, it goes from 00 to 99. If the
number does not go up every minute, move the STC closer to the sensor.
Once you have confirmed that the receiver if working correctly, press UP to get to
the transmitter (IrT01 for door 1). Remove the transmitter from the holster and put
it back. The IrT01 packet number should have gone up (if the status was no
packet, now it should be 00).
Repeat the steps above for every set of wireless sensors installed
STC counts verification:
On the STC screen, make sure the time and date is accurate. The time and date is
one of the 2 screens that appear when the STC is in normal operating mode. If the
time and date is not accurate, please refer to the STC configuration part of this
document.
On the STC, press the arrow down once to go to Hourly, and then press enter
twice. You should see a screen similar to this:
10 :00 :00
30/Aug/2006

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Walk past the sensors 4 times to make some traffic counts. This should create 2
counts on the STC, since the STC usually has a 50% factor. The counts are
divided by 2 or 50%, to account for persons walking in the store and then out of the
store. If they walk in and then out, they will be counted as 1.
Press ESC on the STC, and go back to “Hourly”, the counts should have risen by 2
if you made 4 passes in front of the sensors.
If these last tests are successful, contact the person in charge of the installation at
the head office level (Head Office of the store, Installation company or SMS), to
validate the functionality and communication.
If you have any problem, refer to the troubleshooting section.
<Hourly Traffic>
01 : 0

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Troubleshooting
Problem
Solution
The STC refuses to pick-up the
wireless serial number.
Make sure the antenna in the back of the STC is installed,
screwed in correctly and at a 90 degree angle, pointing to the
ceiling.
Make sure that the switches on the back of both sensors are
not at the off position.
Make sure this sensor has not been configured on another
door (scroll up in the Wireless Serial Number menu to verify).
Reset the sensor by putting the switch in the middle position,
removing and replacing the battery and then turning it back
on again.
Power off then power on the STC, and then try again.
The screen or LED is not
responding when I press on the
button.
The sensor’s battery may be dead, switch the batteries
between the 2 sensors and verify if the problem move. If so
call your installation company and have them send a new
battery. If the problem does not move, you have a dead
sensor; request a replacement part to your installation
company.
Sensors are installed but I get no
counts on the receiver LCD screen
or on the STC.
Make sure the switch (side or front firing) is set correctly.
Refer to page 7 for how to do so.
Make sure the batteries are correctly inserted in the sensors.
Make sure the sensors are correctly aligned.
If you can’t get them to work, remove the sensor from their
holder and put them flat on a table 2 feet aparts, and create
counts with your hand by blocking the beam. If you still can’t
get them to work in this situation, call your installation
company for more support.
Counts seems too low
Make sure the sensors are correctly aligned.
Make sure no object is blocking the sensor either partially or
completely. This includes any items that could move and
create blockage from time to time.
Make sure that the factor is set at 50%. (See STC
Configuration section).
Counts seems too high
Make sure the sensors are correctly aligned.
Look at the LCD screen on the receiver for 5 minutes and
make sure the counts only go up when someone goes
through. If it does not, the sensor is not correctly aligned.
Make sure no displays or mannequin is making people break
the beam more often then when they go in or out. If so please
ask the manager to move the display at a safe distance from

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the sensor’s infra-red beam line.
Make sure that the factor is set at 50%. (See STC
Configuration section).
There is nothing on the STC’s
screen. No power on STC.
Make sure the power connector of the STC is correctly
connected.
Try another power outlet.
The LAN light on the STC is not
on. (Network installation only)
Verify that the Ethernet cable is correctly connected at both
ends
Verify that the STC has power going to it.
Verify that the hub/switch/router where the STC is connected
has power.
Try another Ethernet cable.
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