SMS smart meter User manual

Your
smart meter
installation
guide
Pre - installation
advice
General gas &
electrical safety tips
Energy efficiency
recommendations
Help with your
In - Home Display ( IHD )
Carbon monoxide
awareness
LEADING THE SMART ENERGY REVOLUTION
contained within:

Switch off and unplug  ALL electrical equipment
Switch off ALL gas equipment
Switch off the central heating boiler timer and supply
Save and backup important computer data
As we replace the gas and electricity meters in your property with a smart meter ,
there will be a short interruption to your energy supply . However , we will do
everything we can to minimise the disruption .
In order to ensure your equipment is protected * during this change , you will need to :
Once our meter engineer has asked you to make these checks , he / she will turn off
your electricity and gas supplies and commence your smart installation .
Then , once the supply is restored , you should remember to reset electrical clocks and
trip switches .
*SMS does not take any responsibility for equipment damaged if left switched on,
or plugged in.
Switch off and unplug electrical appliances before
cleaning , adjusting or repairing them .
If you need any electrical work completed in your
home , always use a registered electrician .
Don ' t use adaptors plugged into other adaptors , or
overload adaptors , particularly with high - current
appliances such as kettles , irons and heaters .
Don ' t buy substandard adaptors .
Make sure that the electrical equipment in your
property is well maintained , and we recommend
that periodically you use a registered electrician to
check that it is safe .
LEADING THE SMART ENERGY REVOLUTION
sms - plc . com / smarthomes
LEADING THE SMART ENERGY REVOLUTION
Have all gas appliances in your property safety checked
annually by a Gas Safe registered engineer ( Make sure
you ask to see your engineer ' s Gas Safe register ID ).
Look out for warning signs that a gas appliance isn ' t
working properly - lazy yellow flames , excessive
condensation and black marks / stains .
Get an audible carbon monoxide ( CO ) alarm installed .
Use gas appliances for their intended purpose only .
Provide enough ventilation for gas appliances to burn
correctly and make sure no air vents or chimneys are
blocked .
If you believe you can smell gas , call the Gas
Emergency Line on 0800 111 999 immediately .
A safe home is a smarterhome
To ensure your home is as safe as can be, please read our pre-installation guide and
general gas and electrical safety tips below.
GAS SAFETY TIPS ELECTRICAL
SAFETY TIPS
PRE - INSTALLATION GUIDE
sms - plc . com / smarthomes

How to use less energy
By making simple changes , you can make your home more
energy efficient , helping reduce bills and
lower your carbon footprint .
Now that is smart !
LEADING THE SMART ENERGY REVOLUTION
Bathrooms
Bedrooms
sms - plc . com / smarthomes
By reducing your shower time by one
minute will reduce your bills. Further
energy savings can be made by fitting
tap inserts and aerating shower heads.
Do you have spare rooms? Adjust your
radiator controls so you don’t heat
rooms that are unused.
Garden
If the sun is shining turn
off the tumble dryer and
dry your clothes naturally.
Living Room
Turn off as many lights and
appliances as possible when
not using your living room.
Further energy savings can
be made by avoiding
standby mode.
Kitchen
Make sure your washing
machine always has a full
load. Energy can be saved
by using a 30°C wash Do not
over fill your kettle. Boil only
the water you need.
A washing bowl is best for
washing dishes. Turn off the tap
and use only the water you
need. Choose the eco setting on
your dishwasher and ensure it is
full before every wash.
Heating
Timing is key. Programme
your boiler to come on only
when you need it. Aim to
keep your thermostat
between 18°C - 21°C to
target a big annual saving.

INTRODUCING YOUR
IN - HOME DISPLAY ( IHD )
Your IHD allows you to see when you use energy in your home. While your smart
meters are busy collecting all your energy usage information, your IHD will display
it all for you in an intuitive and easy to access display.
You can see the impact of any changes you make to help you become more energy
efficient. It also helps you keep track of what you’re spending, in pounds and pence.
It’s really simple to get
started, and you can
start seeing your
energy usage today.
Once your smart meters are up and running, your IHD will start displaying
information about your usage. During installation we’ll have helped you find a
suitable location for your IHD, so you can access it easily.
Using your IHD
It’s easy to customise your IHD. Press MENU/OK and toggle to Settings. You can
choose to customise any or all of these options:
Set Budget
Screen Brightness
Night Mode
Low Credit Alert
set a budget to help you stay on track
with how much you spend
adjust higher or lower
the device dims between midnight
and 7am. You can turn this on or off.
turn on or off (prepayment
customers only)
Key Tones
Budget Alert
Language
Clear Settings
turn on or off
turn on or off
choose English or Welsh
clears all settings

LEADING THE SMART ENERGY REVOLUTION
A. Wireless signal strength — the signal strength between your IHD
and your smart meter
B. Budget indicator — the Budget Line indicates your personally set
budget (see more in “Setting a Budget”)
C. Fuel type — shows your fuel type – electricity, gas or both
D. Energy usage dial — see your energy use at a glance: low (green),
medium (orange) or high (red)
E. On/off button — on the back of the display
F. Time — current time in 24hr format
G. Battery indicator — battery level and charging status
H. Numeric display — see your energy usage and costs in numbers
I. Text display — displays text feedback, messages and prompts
J. Control buttons — control your IHD; view different information and
functions
K. Electricity now lights — see your electricity use right now as low
(green),medium (orange) or high (red)
LEADING THE SMART ENERGY REVOLUTION
sms - plc . com / smarthomes
LEADING THE SMART ENERGY REVOLUTION
sms - plc . com / smarthomes

Carbon monoxide
Knowing the signs of carbon monoxide poisoning could
save your life and the lives of those around you. We’ve
listed a few things to look out for below that may indicate a
presence of carbon monoxide:
If you believe you can smell gas , call the Gas
Emergency Line on 0800 111 999 immediately .
Safety concerns or loss of supply
If you are experiencing a loss of electricity or gas supply or have any safety
concerns with your supplies, then please call your supplier, who will be able to
help you further. If you can smell gas, call the emergency number above.
Appliances
Soot, stains or discolouration near appliances like boilers,
gas fires or water heaters
Gas flames
Yellow gas flames - gas flames should always burn blue
Blockages
Blocked air vents or chimneys - always ensure your
home is properly ventilated and that your chimney is
regularly swept
If you notice any of the above or you have any other
concerns related to your gas appliances then you can find a
Gas Safe Register engineer at gassaferegister.co.uk who’ll
check the safety of your appliances. It’s important to have all
your appliances checked and serviced every year.
A SAFETY GUIDE TO
Carbon Monoxide
CO

Get an audible carbon monoxide detector
Have gas appliances regularly serviced by a Gas Safe
Register engineer
Avoid the risks
There are precautions you can take to make your home safer:
Visit gassaferegister.co.uk for more information and guidance
about keeping your home gas safe.
Open windows
Turn off gas appliances
Leave the building and call the Gas
Emergency Line immediately on
0800 111 999 (free of charge and
open 24 hours)
Seek medical help immediately
Get a Gas Safe Registered engineer
to check your appliances
Take action
CO poisoning: understand the symptoms
If you experience unexplained symptoms listed
below and they improve when you’re away from
your home, this could be a further indication of
the presence of carbon monoxide (CO).
Headaches
Dizziness
Nausea
Breathlessness
Collapse
Loss of consciousness
CO
LEADING THE SMART ENERGY REVOLUTION
sms - plc . com / smarthomes

LEADING THE SMART ENERGY REVOLUTION
Having read the
information in this guide ,
you should now know :
how to keep your home
safe from potential gas
and electric faults
how to make your home
energy efficient - enabling
you to save money and
reduce CO2 emissions
how to operate your
smart meter's In-Home
Display (IHD) unit
how to tell the signs of
carbon monoxide, and
what to do if you detect
its presence