SoClean SC1200 Instruction Manual

SOCLEAN - FREQUENTLY ASKED QUESTIONS (Updated 2018-1221)
Q: Will health insurance cover the SoClean?
A: At this time the SoClean is not covered under health insurance.
Q: Can an HSA or FSA account be used?
A: Yes, you can use your HSA or FSA account. The eligible product list
number is: #9274.
Q: Will the SoClean work with my CPAP machine?
A: The SoClean will work with most CPAP and BiPAP machines. We
include a free adapter with each SoClean we sell so that you can select
a compatible adapter for your machine.
Q: Will the SoClean work with my CPAP mask?
A: The SoClean will work with most CPAP masks. There are a few full
size masks that will not fit in the SoClean.
Q: Are there supplies that have to be changed with SoClean?

A: Yes, every six months of normal use, the filter and check valve need
to be changed. The filter and check valve come together in a kit and
can be ordered directly on our site.
Q: What is the difference between SoClean and SoClean 2 Go?
A: The SoClean 2 is for home use and includes automatic features that
will initiate sanitation on a regular schedule. The SoClean 2 Go is
smaller for travel use and includes battery power options. It does not
have the same automatic start features as the larger SoClean 2.
Q: Can I keep the SoClean attached permanently to my CPAP
machine, or should I detach the SoClean each night and then plug
in my CPAP hose?
A: You should not have to disconnect anything – that is the wonderful
thing about the SoClean. Once you have it set up, you can leave it
attached until you have to replace your CPAP hose. In some cases
when used with a heated hose adapter, you may have to disconnect
the water chamber to fill with water.
Q: Can I position the SoClean on a shelf below my CPAP, or does
the SoClean need to be level with my CPAP?
A: Preferably the SoClean cleaner and sanitizer should be level with
your CPAP so the flow is easier, but you can put it on a shelf below

your CPAP. If you do put it below your CPAP unit, we ask that you
periodically look at the check valve assembly to make sure there is no
water in the clear tube, as this can harm you SoClean unit. If you do
see water, you should replace the check valve assembly.
Q: Isn’t the small tube under water during cleaning? Or is the
reservoir supposed to be dry during cleaning?
A: If you have water in your reservoir, the tube needs to be
submerged. In order to get the activated oxygen to clean the water.
However, you can also run the SoClean without water in the reservoir.
Q: Does the small hose that goes into the water chamber affect
my CPAP air pressure or act like a leak?
A: The small hose would have a minimal effect if any on your CPAP
machine air pressure. In rare cases, if you have a BI-PAP or A-PAP
machine, a heated hose adapter may be required to ensure proper
pressure. The small hose does not act like a leak.
Q: How long will the SoClean machine last?
A: We warranty the SoClean for two years. However, in manufacturer
testing we simulated running the machine for over 5 years and
experienced no issues.

Q: Do I need to replace any SoClean parts?
A: Yes. Once every six months or so (depending on run times), the
check valve and the filter need to be replaced. These items are sold
together in a kit; the machine is programmed to tell you when these
are needed.
Q: Can I use the SoClean CPAP cleaner and sanitizer with two
CPAP machines?
A: The SoClean is designed to stay connected to one CPAP machine.
You can clean two CPAP machines; however, you will need to
disconnect and reconnect your CPAP equipment. This would be
extremely cumbersome and not recommended.
Q: Can I use the SoClean to sanitize anything other than my CPAP
equipment?
A: Only the CPAP mask with the head gear should be placed into the
chamber of the SoClean.
Q: How do I use the pre-wash?
A: The neutralizing pre-wash we send is just fragrance-free dish soap.
You should use the pre-wash in the same way that you would use dish
soap to wash your CPAP reservoir, hose and mask.

Q: Will the SoClean CPAP cleaner and sanitizer work with my
heated humidifier?
A: Yes, there should be no problem with a heated humidifier, which is
standard on most CPAP machines.
Q: What if I do not use a humidifier, can I still use the SoClean?
A: Yes, the SoClean works with or without out a humidifier. If you do
not use a humidifier, the SoClean will sanitize the CPAP hose, mask,
and headgear.
Q: Should I use distilled water as my CPAP manufacture suggests,
or can I use tap water?
A: Distilled water should be used to clean your CPAP, as there are
sediment and minerals in the tap water.
Q: Will the SoClean work with my heated hose?
A: Yes, but you will need a heated hose adapter. We include a free
adapter with each SoClean we sell so that you can select a compatible
adapter for your machine.
Q: How long does the SoClean need to run?
A: We recommend you run the SoClean CPAP cleaner and sanitizer
between 5-10 minutes each day. It comes preset at 7 minutes. If you

are running your CPAP machine dry (with no water in the humidifier
or no humidifier), then you can cut the time down to between 3-5
minutes. If you are experiencing the smell of oxidation, you may
increase cleaning time to 12 minutes for a few weeks.
Q: What size masks fit in the SoClean?
A: The SoClean chamber has a 5” X 5” opening and is 7” deep. Any
CPAP mask under that size will fit.
Q: Can I stop washing my CPAP equipment if I use the SoClean?
A: Your CPAP equipment is completely sanitized every time you use
the SoClean. However, the SoClean will not remove facial oils or dust
or other foreign materials. You should hand wash your CPAP
equipment with the pre-wash solutions every 5-6 weeks.
Q: Does the SoClean get rid of facial oils on my mask?
A: The SoClean will inhibit facial oil build-up, but it will not remove the
oils. Although the SoClean will sanitize and kill any germs, bacteria or
other pathogens on your mask, some inert residue can be left behind.
You may need to wipe offyour mask from time to time, or even use the
pre-wash provided.

!
Q: If I wash my CPAP mask before putting it into the SoClean, does
it have to be completely dry?
A: It is"better to run the SoClean when your CPAP mask is completely
dry.
!
Q: Is it better to refill the reservoir before or after the SoClean
runs? Does it make a difference?
A: You can refill your reservoir before or after use with the SoClean – it
does not really make a difference.
Q: Will I still need to replace the water in my CPAP while using the
SoClean? Or should I just add water as needed?
A: It really is a personal decision; however, you can be assured that
each time you run the SoClean, you are sanitizing the water in the
humidifier.
Q: There is an oily residue on my mask. Is my mask deteriorating
from ozone, or activated oxygen?
A: It is probably oily reside as addressed above, not from ozone. The
mask should be fine after cleaning.
Q: What is activated oxygen?

A: Activated oxygen also known as ozone, or O3 is defined by Merriam-
Webster dictionary as: 1. a form of oxygen that is found in a layer high
in the earth’s atmosphere. 2. fresh healthy air especially near the sea.
Activated oxygen is a three atom oxygen molecule. This three atom
molecule is a colorless gas with powerful oxidizing properties, formed
from oxygen by electrical discharges or ultraviolet light. It differs from
normal oxygen (O2) but over time or with forced filtration, will break
back down to normal oxygen (O2) that we breathe.
Many become confused over the term ozone. There is good ozone and
there is bad ozone. Most commonly used is bad ozone which is linked
to high ozone alerts or smog alerts in certain areas of the world. This
kind of ozone is mixed with toxic gases that can be breathed in. Good
ozone is found in our upper atmosphere or you may smell the essence
of ozone after a thunderstorm. Activated oxygen (ozone) is known as
one of the best and most effective means to natural disinfection. This
process is commonly used in array of applications such as public water
filtration, fruit and vegetable handling, hotel housekeeping, and
hospital disinfection. Please see common FAQs to learn more about
activated oxygen (ozone) or see activated oxygen in SoClean to learn
how the SoClean safely disinfects your CPAP equipment.
Q: Is ozone/activated oxygen really safe?

A: Activated oxygen, also called ozone or O3 occurs in nature. It is
produced and used commercially in applications for sanitizing produce,
waste and drinking water. The SoClean is designed to keep the
activated oxygen enclosed in your CPAP equipment and the secure
chamber. And, when the sanitizing process is complete, the ozone turns
back into regular oxygen.
Q: Isn't activated oxygen ozone?
A: Yes. These terms are interchangeable and mean the same thing.
Q: What is the concentration of ozone inside the SoClean CPAP
cleaner and sanitizer?
A: SoClean uses enough ozone to thoroughly sanitize your CPAP
equipment and by the time you open the chamber it will have
decreased to 0 ppm.
Q: You are using ozone as a disinfectant, will it harm my CPAP
mask or hose?
A: Acrylics, polycarbonate and silicone, which are the primary materials
of masks and reservoirs, are completely compatible with activated
oxygen cleaning, and have stood up to the use of the SoClean.
Q: How does the SoClean produce activated oxygen? Do I have to
buy supplies for it?

A: The SoClean produces the activated oxygen on its own. Regular
oxygen from the air is taken in and converted to activated oxygen, O3,
for the sanitizing/cleaning process. The filter in the chamber converts it
back to regular oxygen, O2, before it exits the chamber.
Q: Why do I smell ozone while the SoClean is running?
A: Please make sure the SoClean lid is shut securely and that your CPAP
cleaner and sanitizer is connected to the SoClean securely. Some ozone
molecules may escape into the air, but they will be so dispersed in the
volume of air in the room, and will not pose a hazard.
Q: What is a heated hose?
A: A heated hose is a CPAP hose that has an electrical connection on
the end of it. It helps with humidification comfort and helps to prevent
rainout.
Q: Why do I need an adapter for SoClean?
A: SoClean works with most CPAP equipment. There are some brands
and models that will need an adapter for SoClean to work. The SoClean
adapter helps users setup and install SoClean easier and also allows
many CPAP machines to maintain their heated hose functionality.

Q: SoClean CPAP cleaner and sanitizer is displaying hose not
present message.
A: There are two main causes for this message to be displayed, the first
cause may be that the side slot plug on the opposite side of where your
CPAP hose fits into the SoClean has fallen out. The SoClean will not run
unless that side slot plug is in place. The second cause could be that
you CPAP hose diameter is not thick enough that when the lid is closed
on the SoClean CPAP cleaner and sanitizer to engage the switch, in this
case you will need an acrylic sleeve to thicken the diameter of the CPAP
hose.
Q: SoClean is displaying flashing lights and time to order message.
A: This message indicates that it is time to change your SoClean filter
and check valve – it will come on after about six months of normal use.
After changing the filter and check valve, please hold down the
hourglass button and manual button together until you see a smiley
face icon appear on the display screen. When you see the smiley face
icon, the message has been cleared and reset.
Q: When and why do you need the neutralizing pre-wash?
A: The neutralizing pre-wash is intended to use prior to the first use of
your SoClean or when introducing new equipment to your CPAP
cleaning system to wash your CPAP mask, hose and reservoir. The

pre-wash is a fragrance-free hypoallergenic cleaning solution. The pre-
wash neutralizes any pre-existing odors from detergents, and removes
any residue from the manufacturing process.
Q: There is a strong odor after using my SoClean.
A: Sometimes you may experience a strong odor after running the
SoClean for the first time. This is a byproduct of the oxidation with
activated oxygen of the old materials that may have been used to clean
your CPAP equipment in the past, such as vinegar or scented soaps. It
may also occur when a new piece of CPAP equipment is introduced to
the SoClean for the first time. The odor will decrease with time. To help
the odor go away faster, you may increase the cleaning time to 11
minutes for a few weeks and then decrease the time back to 7 minutes.
You can also run your CPAP for 10 minutes before using. These steps
will help the odor to decrease quicker.
Q: The LED light is red on my SoClean 2 Go.
A: The red light indicates the batteries need to be replaced. Please
change all the batteries at the same time.
Q: Why does it look like my mask is yellowing?
A: Clear or yellowish residue is usually just built-up facial oils. The
SoClean will oxidize/sanitize any organic residue on the mask, but an

inert (and sometimes yellowish colored) material residue will be left
behind. Wash the mask out well with the pre-wash or with fragrance-
free dish soap. This is the most common cause of yellowing. It may
seem as if the plastic is yellowing, but the yellow color may be caused
by a fine film of facial oil residue.