Solax Mobility Mobie User manual

Solax Mobie Owner’s Manual V1.0 Page 1
Solax Mobie™ Owner’s Manual
©Solax Mobility 2012, 20131
2370C Walsh Ave
Santa Clara, CA 95051
1-800-983-130

I. INTRODUCTION 1
II. SAFETY
III. FOLDING AND UNFOLING YOUR MOBIE 21
IIII. INSTALLING THE BATTERY 2
V. OPERATING YOUR MOBIE 27
VI. RIDING YOUR MOBIE 33
VII. BATTERY CHARGING AND MAINTENANCE . 35
VIII. TRANSPORTING YOUR MOBIE 37
VIIII BASIC TROUBLESHOOTING 38
X CARE MAINTENANCE 39
XI. WARRANTY 41
XII PRODUCT REGISTRATION 42
XIII TECHNICAL SUPPORT 43
Table of Contents

Solax Mobie Owner’s Manual V1.0 Page 1
Congratulations on the purchase of your new Solax Mobie™ Foldable Scooter. The Mobie is
engineered and designed to provide great comfort and mobility, in a compact foldable
design. It is ideal for travel and an on the go lifestyle.
What makes the Mobie unique is its ability to fold and unfold in less than a minute, while not
compromising comfort and functionality. It is designed to provide years of dependable
operation, while enabling you to enhance the quality of your life allowing you to experience
an active daily lifestyle.
We highly recommend that you thoroughly read and have a good understanding of this
owner’s manual, and that you follow all of the instructions and recommendations provided
before you proceed to operate your Mobie scooter. If for any reason you feel you do not
understand the operating instructions or recommendations presented in this manual, or if you
have any questions regarding the operation and maintenance of this product, we ask that
you contact one of our customer care representatives. A Solax Mobility Customer Care
representative can be contact at 800-983-130 .
Important Disclaimer
Solax Technology, its affiliates, and partners, cannot be held responsible for personal injury
or property damage that results from the unsafe or the improper operation or maintenance of
the Mobie Scooter, and/or other Solax products purchased.
From time to time, our product development and engineering department will make design
recommendations for this product. Solax Technology reserves the right to make such
changes when deemed necessary to improve on the design or to add value. As a result,
there could be minor differences between the product that you have purchased and the
photos, illustrations and instructions in this manual. Please check our website at
www.solaxmobility.com for revisions to our documentation.
Warranty Card
We strongly recommend that you fill out and mail the enclosed warranty registration card, or
register your product on our website. At www.solaxmobility.com
We also recommend that you take the time to review the warranty coverage in section XI on
page 41.
I. Introduction

Solax Mobie Owner’s Manual V1.0 Page 2
Shipping and Delivery
We highly recommend that before you start using your Mobie, you make sure the delivery
was complete. If you do not receive a complete delivery, please contact your authorized
Solax Mobility dealer. If damage has occurred during transport, either to the packaging or
contents, immediately contact the delivery company responsible for the shipment.
The following should be included:
• Owner’s Manual (1)
• Battery (1)
• Keys (2)
• Battery Charger (1)
• Allen Wrench (1)
• Instructional DVD (Optional, If not in package, please view the videos at
www.solaxmobility.com)
Note: We highly recommend that you keep the original packing box in the event you need to
send you Mobie in for future service, or if you relocate.
Accessories Available:
• Armrest
• Hard Shell Travel Case
• Rear Basket
• Cane older
• CO2 Holder
• In-home Battery Charger
• Electric Lift Kit
I. Introduction

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Product Specifications
Length 38.97”” (unfolded)
Width 17.21”
Tires (Solid Wheels) • inches for front wheel
• 7 inches for rear wheel
Speed Speed: kmh/3.75mph
Safe Gradient
Maximum Gradient
Up to 8º
8º
Travel Range 9.32miles per Charge
Turning Radius 47.2”
Total weight (with battery) 54Ibs
Seat Comfort Rest Cushioned Seat
Brake Intelligent Regenerative Electromagnetic Brakes
Drive system Rear Wheel Drive
Steering Handlebar Three (3) Position
Maximum capacity 300 LBS
Ground clearance 1. ”
Battery 24V/10Ah Lithium battery
Motor 120W
Battery charger DC24V/2A Off-Board Automatic Protection Charger
1. Introduction

Solax Mobie Owner’s Manual V1.0 Page 4
This is the Tiller
Angle Adjustment
Lever
Optional
Armrests
Floorboard
Lever
Rear
Ch
assis
Product
Features
Control Console
– The key switch, speed
control throttle (forward and reverse), battery
charge indicator and steering wheel are
loca
ted here
Tiller
– Has three
adjustable locking
levers to adjust
Height and angle
Backup Battery
Compartment – This is where
you can store a back-up
battery. The battery is stored
here during shipment for safety
Floorboard
Handle
– This is the
handle used to assist you when
folding your Mobie
Battery
– The
Lithium Battery is
located here .
Chassis Release
Lever- This is the
lever that enables
you to unlock and
unfold the Mobile
when it is in the
lock position
Rear
Wheels
Cushion Seat
Front Chassis
Cover
Front Tires
Battery Charger
XLR Connector
Anti-tip Wheels
Freewheel
“Release
Brake” switch
Back Seat
Rest
Seat Unlock
Lever
I. Introduction

Solax Mobie Owner’s Manual V1.0 Page 5
It is very important that you understand the safety instructions and recommendations
before operating this product.
READ AND REVIEW THIS MANUAL AS OFTEN AS NEEDED
Before operation of this mobility scooter, you, and anyone assisting you, should read the
entire contents of this owner’s manual and follow all instructions and review all warnings to
insure the proper operation of this mobility scooter.
WARNINGS
The word “WARNING” refers to a hazard or unsafe practice that may cause severe injury or
even death to you or to other persons if the warning is not followed. The “Warnings” are in
the following areas:
1. GENERAL WARNINGS
These provide a safety checklist and a summary of the risks you need to be aware of
before operating this mobility scooter.
2. WARNINGS (COMPONENTS & OPTIONS)
Here you will learn about your scooter. Consult your supplier and your health care
professional to help you choose the best set-up and options for your safety.
3. BATTERIES
Here you will learn about battery and charger safety, and how to avoid injury.
4. EMI
This covers electromagnetic interference and how it can affect your scooter
NOTE – Where they apply, you will also find “Warnings” in other sections of this Manual.
II. Safety

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IMPORATNT SAFTEY TIPS
MOTOR VEHICLE SAFETY
As of 2012, the U.S. Department of Transportation has not approved any tie down system for
transporting a scooter in a motor vehicle.
1. Never sit in the Mobie while in a moving vehicle. In an accident or sudden stop you
may be thrown from the scooter.
2. Never transport the Mobie in the front seat of a vehicle. It may shift and interfere with
the driver.
3. Always secure the Mobie so that it cannot roll or shift.
IMPORTANT NOTICE– READ BEFORE OPERATING YOUR MOBIE
1. We recommend that you consult with your health care professional, nurse, or
therapist to determine the adjustments that should be made to best suit your body
type and/or disability. You may also want to consult with the HME dealer or reseller
that sold you this product. .
2. Before attempting to ride your Mobie, you should be trained in its safe operation by
reading this user manual and/or watching the tutorial videos available on our website.
You could also consult with your HME dealer or healthcare professional.
3. The Mobie should be adjusted to fit your needs and/or disability
4. Every scooter is different. Take the time to learn the feel of the Mobie before you
begin riding.
5. Be aware that you must take into consideration your own needs and/or your disability
so that you can further develop additional methods for the safe use and operation of
this Mobie scooter.
. Have someone help you practice bending, reaching and transferring to the Mobie
until you learn how to do these things safely.
NOTE – It is important that you pay close attention to all warnings in this section. If you
fail to do so, you may fall, tip-over or lose control resulting in severe injury to you or
others.
II. Safety

Solax Mobie Owner’s Manual V1.0 Page 7
7. Never try a new maneuver on your own unless you are sure it is safe.
8. Get to know the areas where you plan to use your Mobie. Look for hazards and learn
how to avoid them.
9. Do not allow additional riders on the scooter, armrests or chassis. Doing so may
result in personal injury to you or others, as well as damage to your scooter.
NOTICE TO FAMILY, FRIENDS AND /OR ATTENDANTS
Make sure that you pay careful attention to all warnings and follow all instructions in each
section of this manual. (Be aware that warnings that apply to the rider also apply to you).
WEIGHT LIMIT
1. Never exceed a total weight of 300lbs for rider plus items carried.
2. You should not attempt to perform weight training on your Mobie if the total weight
(rider plus additional weights) exceeds 300lbs.
3. Exceeding the weight limit is likely to damage the seat, frame, or fasteners and may
cause severe injury to you or others from scooter failure.
4. Exceeding the weight limit will void the warranty.
Important information
• You need to work with the rider and the rider's doctor, nurse, therapist, or other
healthcare professional to develop safe methods best suited to your abilities and
those of the rider.
• To manually push the Mobie you must release the motor locks via the “FREE”
wheel switch on the rear chassis. Make sure you have full control over the Mobie
when you release the motor locks. When you do so the Mobie will not have
brakes. Keep in mind that control panel functions will not be operational in
freewheel “brake release” mode.
• Propel the Mobie by the armrest supports only. If using a seat frame, propel the
Mobie by the push handles on the top of the backrest posts. They provide secure
points for you to hold the rear of the Mobie prevent a fall or tip-over.
II. Safety

Solax Mobie Owner’s Manual V1.0 Page 8
CONTROLLER SETTINGS
Be aware that you will need to get familiar with the controller settings and touch sensitivity of
the control throttle for speed control, forward and reverse functions, and braking.
WHEN SEATED IN A PARKED MOBIE
1. Always power-down your Mobie when you are parked, even for a moment. This will
prevent:
a. Accidental movement from contact with the throttle lever by you or others.
b. Unintended brake release or movement from EMI sources.
2. Make sure that persons who help you (for example, store clerks) are aware of the
throttle lever and do not touch it. If they do, your Mobie may move suddenly when you do
not expect it.
REACHING OR LEANING
Reaching or leaning affects the center of balance of your scooter. If done improperly, a fall
or tip-over is likely. When in doubt, ask for help or use a device to extend your reach. To
reduce the Risk of Injury and/or damage to the scooter:
1. Never reach or lean if you must shift your weight sideways or rise up off the seat.
2. Never reach or lean if you must move forward in your seat to do so. Always keep your
buttocks in contact with the backrest.
3. Never reach with both hands (you may not be able to catch yourself to prevent a fall if
you lose your balance).
4. Never try to pick up an object from the floor by reaching down between your knees.
5. Never put pressure on the foot platform while reaching. This may cause the scooter to
tip if you lean too far.
. Never reach or lean over the top of the seat back. This may damage the backrest and
cause you to fall.
IF YOU MUST REACH OR LEAN, DO SO AT YOUR OWN RISK
II. Safety

Solax Mobie Owner’s Manual V1.0 Page 9
Remember to:
a. Move your Mobie as close as you can to the object you wish to reach.
b. Rotate the front casters until they are as far forward as possible. This makes the
Mobie more stable.
c. Turn off all power to your scooter. If you fail to do so, you may touch the joystick and
cause your scooter to move when you do not expect it.
d. Firmly grasp an armrest with one hand. This will help to prevent a fall if the scooter
tips.
CORNERING INFORMATION
When cornering, make sure you are not operating at a high speed or you will increase the
possibility of tipping. Things that will affect the possibility of tipping may include, but are not
limited to, the cornering speed, how shapely you are making the turn, uneven road surfaces,
and an inclined road surface. Overall, we strongly recommend that you avoid high speed
cornering and always operate your Mobie at a safe and cautious speed.
OBSTACLES
Obstacles you may have to overcome in daily use include door thresholds, lifts, ramps and
hazards such as potholes and broken pavement. These can damage your scooter and may
cause a fall, tip-over or loss of control.
1. Be aware that thresholds are very dangerous. (Even a small change in height may
stop a caster wheel and cause your scooter to tip). You may need to:
a. Remove or cover threshold strips between rooms
b. Install a ramp at the entry of exit doors
2. Keep your eyes moving when you ride; scan the area well ahead of your scooter.
3. Make sure the floor areas where you use this scooter are level and free of obstacles.
4. To help correct your center of balance:
a. Lean your upper body forward slightly as you go up over an obstacle.
b. Press your upper body backward as you go down from a higher to a lower
level.
NOTE: To do this, move your Mobie past the object you want to reach, and then back up
alongside it. Backing up will rotate the casters forward
II. Safety

Solax Mobie Owner’s Manual V1.0 Page 10
RAMPS, SLOPES & SIDEHILLS
The center of balance of your scooter changes when you are on a slope. Never use this
scooter on a slope unless you are sure it is safe. When in doubt, have someone help you.
Beware Of:
1. Steep slopes. Do not use your Mobie on a slope steeper than 8%. (An 8° slope means:
One foot in elevation for every ten feet of slope length).
2. Wet or slippery surfaces (such as when ice, snow, water or oil film is present).A loss of
traction may cause a fall or tip-over.
1. A change in grade on a slope (or a lip, bump or depression). These may cause a fall
or tip-over.
2. A drop-off at the bottom of a slope. (A drop-off of as small as 3/4 inch can stop a front
caster and cause the Mobie to tip forward).
RAMPS AT HOME & WORK
Make sure ramps meet all Building Codes for your area.
For your safety, have a licensed contractor build or remodel ramp to meet all standards.
At A Minimum:
1. Open sides of ramp must have side rails to prevent your Mobie from going over the
edge.
2. Slope must not be steeper than one inch in height for every one foot of slope length.
3. Ramp surface must be even, and have a non-skid surface.
4. You may need to add a section at the top or bottom to avoid a lip or drop-off.
5. Ramp must be sturdy. Add bracing if needed so the ramp does not “bow” when you
ride on it.
NOTE: “Slope” includes a ramp or side hill. Your Mobie is less stable when it is at
an angle
II. Safety

Solax Mobie Owner’s Manual V1.0 Page 11
CURBS & SINGLE STEPS
1. Your Mobie is not designed to drive up or down a curb or step more than 1/2 inch
high. Doing so may:
a. Result in a fall or tip-over.
b. Damage the frame, wheels, axles or other scooter parts, or loosen fasteners.
2. To prevent a fall or tip-over, use scooter access ramps or have someone help you.
3. If you must climb or descend a curb or step alone do so at your own risk and use
extreme care. Go as straight up or straight down as you can. Never turn or climb or
descend at an angle as a fall or tip-over is likely. Proceed slowly, at a steady speed.
4. Make sure that persons who assist you review the “Tips for Attendants” and heed all
warnings.
5. Avoid driving along curb edges and drop-offs. A minimum distance of eight inches
(“8”) from the curb is recommended.
CENTER OF BALANCE
The point where the Mobie will tip forward, back or to the side depends on its center of
balance and stability. The Center Of Balance Is Affected By:
1. The seat height and seat angle.
2. A change in your body position, posture or weight distribution.
3. Using the Mobie on a ramp or slope.
4. The use of a back pack or other options, and the amount of added weight.
To Reduce The Risk Of A Fall Or Tip-Over:
1. Consult your supplier for information on modifications authorized by Solax before you
modify or adjust your Mobie.
2. Use extreme care until you know the balance points of your Mobie and how to avoid a
fall or tip-over.
NOTE– The proper design will vary, depending on such things as: the length and height
of the ramp; the need for an intermediate platform; landing size; doors and the direction
of swing; and whether the ramp includes a turn or angle.
II. Safety

Solax Mobie Owner’s Manual V1.0 Page 12
TRANSFERS
It is dangerous to transfer on your own. It requires good balance and agility. Be aware that
there is a point during every transfer when the Mobie seat is not below you. To avoid a fall:
1. Always turn off power before you transfer to or from your scooter. If you fail to do so
you may touch the joystick/control lever and cause your scooter to move when you do
not expect it.
2. Work with your health care professional to learn safe methods. Learn how to position
your body and how to support yourself during a transfer. Have someone help you
until you are sure you can do a safe transfer on your own.
3. Move your Mobie as close as you can to the seat you are transferring to. If possible,
use a transfer board.
4. Be careful of the foot platform. If you can, remove or swing it out of the way. Never
stand on footrests when you transfer. Doing so may damage them or cause your
scooter to tip.
5. Transfer as far back onto the seat surface as you can. This will reduce the risk that
you will miss the seat or fall.
STAIRS
Never use your Mobie to go up or down stairs, even with an attendant. Doing so is likely to
cause a fall or tip-over
ESCALATORS
Never take your Mobie on an escalator, even with an attendant. Doing so is likely to cause a
fall or tip-over.
To reduce the risk of a fall, tip over or loss of control:
1. Never use your Mobie on a slope unless you are sure you can do so without losing
traction.
2. Go as straight up and as straight down as you can.
a. Do not “cut the corner” on a slope or ramp.
b. Do not turn or change direction on a slope.
3. Always stay in the center of the ramp. Make sure ramp is wide enough that you are
not at risk that a wheel may roll off the side.
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Solax Mobie Owner’s Manual V1.0 Page 13
4. Lean or press your body uphill. This will help adjust for a change in the center of
balance caused by the slope.
5. Always drive your Mobie moving at a slow steady speed. Keep control over the
scooter at all times. On a descent, do not let your scooter accelerate beyond its
normal speed, the Mobie picks up speed, center the joystick to slow down or stop.
ENVIRONMENTAL CONDITIONS
Your Mobie is not designed for use in a heavy rain storm, or snowy or icy conditions.
1. Contact with water or excessive moisture can cause an electrical malfunction. The
frame, motors and other scooter parts are not waterproof and may rust or corrode
from the inside. To avoid failure to your Mobie:
a. Minimize exposure of your Mobie to a rain storm or very wet conditions.
b. Never take your Mobie into a shower, tub, pool or sauna.
c. Do not use your Mobie in fresh or salt water (such as at the edge of a stream,
lake, or ocean).
d. Make sure shroud cover and deck lid are secure.
e. Make sure all electrical connections are secure. Dry the Mobie as soon as you
can if it gets wet, or if you use water to clean it.
f. Make sure the battery area is kept dry
2. Proceed slowly and use extra care if you must operate your scooter on a wet or slick
surface.
a. Do so only if you are sure it is safe
b. Stop if one or both main wheels lose traction. If this occurs, you may lose
control of your Mobie or fall
c. Never operate your Mobie on a slope or ramp if there is snow, ice, water or oil
film present. ·When in doubt, have someone help
d. When not in use, keep your Mobie in a clean, dry place
II. Safety

Solax Mobie Owner’s Manual V1.0 Page 14
Controller
The controller which receives the signal from the control panel and transfers to motor and
brake is located in the rear section of the Mobie and must not be exposed to moisture at any
time as it may cause permanent damage. If exposed to heavy moisture, your Mobie must not
be used until it has been thoroughly dried out.
Braking System
The Mobie is equipped with electromagnetic regenerative brakes. This means that the Mobie
will stop when you let go of the throttle lever so that it goes back to the throttle default
position (center/stop position)
Release Brake (Freewheel)
The Mobie is equipped with “Release Brake” freewheel option. The release brake option
switch is located on the rear chassis. Enabling this feature will allow you to release the
brakes from the “lock” status so that you can push the Mobie in the event your battery runs
out of power. You also have the option to fold your Mobie and transport it like a hand-truck or
suitcase. Keep I mind that when the “release brake” option (freewheel) is enabled, the
control panel functions (speed throttle) will not be operational
WARNINGS: COMPONENTS & OPTIONS
ARMRESTS
The Mobie armrests are optional and designed to flip up and fold so that they do not have to
be removed. You can adjust the armrest to fit your desired forearm placement. Make sure to
never lift this Mobie by its armrests.
NOTE: Do not use any parts or components unless they have been authorized by Solax.
Doing so will automatically void the manufacturer’s warranty.
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Solax Mobie Owner’s Manual V1.0 Page 15
BATTERIES
1. You can only use batteries approved and supplied by Solax. Solax has designed
special lithium batteries for the use with the Mobie. .
2. You must charge the battery for five to six (5- ) hours before attempting to operate
your Mobie for the first time. Failure to do so will result in damage to the battery.
3. Read all battery instructions before attempting to change or charge batteries.
4. Always remove batteries using straps or handle provided. Pinched fingers may occur
if the batteries are removed by grasping the battery casings.
CUSHION SEATS
1. The Mobie seat is designed for comfort, not specifically for the relief of pressure.
2. If you suffer from pressure sores, or if you are at risk that they will occur, you may
need a special seat system such as can be provided by the Seat Frame, or a device
to control your posture. Consult your doctor, nurse or therapist to find out if you need
such a device for your well-being.
FASTENERS
Many of the screws, bolts and nuts on the Mobie are special high-strength fasteners. We
have provided a special Allen wrench for tightening the armrest, tiller and other key
hardware.
Replacing these fasteners with non-approved parts may cause your scooter to result in faulty
operation and may cause harm to you or other people, therefore:
1. Only use fasteners provided by Solax.
2. If fasteners become loose, tighten them as soon as you can.
3. Over or under-tightened fasteners may fail or cause damage to scooter parts.
Key Ignition
1. Never turn the key to the “Off” position to stop the Mobie except in an emergency.
This will result in an abrupt stop and may cause you to fall.
2. To slow your scooter to a stop, return the throttle levers to neutral.
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Solax Mobie Owner’s Manual V1.0 Page 16
SEATING SYSTEM
1. Use of a seating system not approved by Solax may alter the center of balance of the
Mobie. This may cause a fall or tip-over.
2. Never change the seating system of the Mobie unless you consult your supplier first.
CHANGES & ADJUSTMENTS
Never use non-Solax parts or make changes to your scooter unless authorized by
Solax. (Doing so will void the Warranty and may create a safety hazard).
1. If you modify or adjust this Mobie scooter it may increase the risk of a fall or tip-over.
2. Modifications unauthorized by Solax constitute remanufacturing of the Mobie. This
voids the warranty. The rider then assumes all future liability for the Mobie.
Before each use of this scooter:
1. Make sure the Mobie is operating smoothly. Check for noise, vibration, or a change in
ease of use. If you detect a problem, make sure to fix the problem and/or make the
proper adjustments. Deferring repair or adjustment could increase the risk for injury.
Your supplier or a Solax Mobility customer care representative can help you find and
correct the problem.
2. Make sure the battery is fully charged before operating your Mobie for the first time. A
green light on charge indicator will light up (or charge indicator will indicate a full
charge) when charge is full. Yellow lights indicate battery charge level is getting low.
Red lights indicate batteries are in immediate need of charging.
EMI (Electromagnetic Interference)
This section provides basic information relating to the problems with EMI, known sources of
EMI, and protective measures either lessen the possibility or exposure, or to minimize the
degree of exposure. We will also cover some conditions that unexpected or erratic
movements may occur.
IT IS VERY IMPORTANT THAT YOU READ THIS INFORMATION REGARDING
THE POSSIBLE EFFECTS OF ELECTROMAGNETIC INTERFERENCE ON YOUR
ELECTRICAL SCOOTER.
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Solax Mobie Owner’s Manual V1.0 Page 17
Electromagnetic interference (EMI) from radio wave sources
A powered vehicle may be susceptible to electromagnetic interference (EMI), which is
interfering electromagnetic energy (EM) emitted from sources such as radio stations, TV
stations, amateur radio (HAM) transmitters, two-way radios, and cellular phones. The
interference (from radio wave sources) can cause the powered vehicle to release its brakes,
move by itself, or move in unintended directions. It can also permanently damage the
powered vehicle's control system.
The intensity of the interfering EMI energy can be measured in volts per meter (V/m). Each
powered vehicle can resist EMI up to certain intensity. This is called its “immunity level”. The
higher the immunity level is, the greater the protection is. At this time, current technology is
capable of achieving at least a 20 V/m immunity level, which would provide useful protection
from the more common sources of radiated EMI. This powered vehicle model as shipped,
with no further modification, has an immunity level of 20 V/m without any accessories.
There are a number of sources of relatively intense electromagnetic fields in the everyday
environment. Some of these sources are obvious and easy to avoid. Others are not apparent
and exposure is unavoidable. However, we believe that by following the warning listed below,
your risk to EMI will be minimized. The sources of radiated EMI can be broadly classified into
three types:
1. Hand-held portable transceivers (transmitter-receivers) with the antenna mounted
directly on the transmitting unit. Examples include: citizens band (CB) radios, “walkie-
talkie”, security, fire, and police transceivers, cellular telephones and other personal
communication devices.
2. Medium-range mobile transceivers, such as those used in police cars, fire trucks,
ambulances and taxis. These usually have the antenna mounted on the outside of the
vehicle.
3. Long-range transmitters and transceivers, such as commercial broadcast transmitter
(radio and TV broadcast antenna towers) and amateur (HAM) radios.
NOTE: Some cellular telephones and similar transmit signal while they are ON, even
when not being used.
II. Safety