Sonova Phonak RemoteControl User manual

Phonak RemoteControl
User Guide

3
Welcome
Congratulations on choosing the Phonak RemoteControl.
Please read the user guide carefully to make sure that you
understand and get the best out of the RemoteControl.
For more information about features and benets, simply
contact your hearing care professional.
Phonak — life is on
www.phonak-us.com
! Compatibility information:
Check your hearing aid compatibility with your
hearing care professional.
CE mark applied: 2019

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Contents
1. Description 6
2. Using the Phonak RemoteControl 7
2.1 Activating the Phonak RemoteControl 7
2.2 Switching on/o 7
2.3 Understanding the indicator light 7
2.4 Pairing the Phonak RemoteControl 8
with your hearing aid
2.5 Changing hearing aid volume 9
2.6 Changing hearing aid program 10
3. Inserting a new battery 11
3.1. Open the battery compartment 11
3.2. Remove the battery from the
battery compartment 11
3.3. Insert the new battery 11
3.4. Close the battery compartment 12
4. Reset the Phonak RemoteControl 13
5. Troubleshooting 14

5
6. Compliance information 16
7. Information and description of symbols 22
8. Important safety information 26
8.1 Hazard warnings 26
8.2 Information on product safety 29
8.3 Other important information 31
9. Service and warranty 32
9.1 Local warranty 32
9.2 International warranty 32
9.3 Warranty limitation 33

6
1. Description
The intended use of the Phonak RemoteControl is to
enable changes of your hearing aid programs and volume.
Volume up
Volume down
Program change
Battery door
Indicator light
On/O slider
The Phonak RemoteControl must be paired with your
hearing aids before you can use it (chapter 2.4).

7
2. Using Phonak RemoteControl
2.1 Activating the Phonak RemoteControl
Pull out the battery protective tab to
activate your Phonak RemoteControl.
2.2 Switching on/o
Use the slider to switch on or o.
2.3 Understanding the indicator light
Battery door
Indicator light
On/O slider
Solid green for 3 seconds Switched on, ready to use
Blinking blue Paring mode
Solid green for 5 seconds Pairing successful
Solid red for 5 seconds Paring failed
Solid green for 1 second Conrmation of push button press
Solid orange Battery warning
Solid red General device error
Solid green for 3 seconds Reset successful

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2.4 Pairing the Phonak RemoteControl with your
hearing aids
To use your Phonak RemoteControl with your hearing
aids, you must rst pair the hearing aids.
It is only necessary to perform the pairing process once
with your hearing aids. After the initial pairing, your
Phonak RemoteControl will connect automatically with
your hearing aids.
The Phonak RemoteControl will automatically be in
pairing mode if switched on for the rst time. This is
indicated by the blinking blue light indicator on your
Phonak RemoteControl.
Set your hearing aids into pairing mode by switching
them on. You now have 3 minutes to pair your Phonak
RemoteControl with your hearing aids.

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1. Press and hold the volume
up “+” button
2. Switch on your Phonak RemoteControl
while still pressing the volume
up “+” button
3. Release the volume up ”+” button
when the light indicator starts to blink blue
4. The Phonak RemoteControl and your hearing aids
will now pair automatically
5. After a successful pairing the light indicator is
solid green for 5 seconds and you may hear a
notication beep in your hearing aid
6. You can now use your Phonak RemoteControl
2.5 Changing hearing aid volume
12
Press “+” to increase volume
Press “–” to decrease volume

10
2.6 Changing hearing aid program
Each press of the program button will switch your hearing
aids to the next available program.
Hearing aids may beep to conrm selection, depending
on your hearing aid conguration.
Changes are applied to both hearing aids at the
same time.
For information about your personal settings, ask
your hearing care professional to print your Phonak
RemoteControl instructions.
Press to change the hearing aid program

11
3. Inserting a new battery
3.1 Open the battery compartment
12
3.2 Remove the battery from
the battery compartment
3.3 Insert the new battery

12
The Phonak RemoteControl requires a lithium button
cell (CR2032).
3.4 Close the battery compartment

13
4. Reset the Phonak RemoteControl
A reset of your Phonak RemoteControl will remove the
pairing to your hearing aids.
Press the volume up “+” button and the program change
button for more than 10 seconds.

14
Causes
RemoteControl is switched o
Battery needs replaced
Hearing aids are switched o
Hearing aids are not paired with
the RemoteControl
RemoteControl is switched o
Battery needs replaced
General device error
Problem
No indicator light when a button
is pressed
Hearing aids do not respond to
the RemoteControl
Solid red light indicator
5. Troubleshooting
If the problem persists, contact your hearing care
professional for assistance.

15
What to do
Switch on the RemoteControl (chapter 2.2)
Change battery (chapter 3)
Switch on your hearing aids (see hearing aid user guide)
Pair the RemoteControl (chapter 2.4)
Switch on the RemoteControl (chapter 2.2)
Change battery (chapter 3)
Reset the RemoteControl (chapter 4) and pair your hearing aids
(chapter 2.4)

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Declaration of conformity
Hereby Phonak AG declares that this Phonak product is
in compliance with the essential requirements of the
Medical Devices Directive 93/42/EEC as well as the
Radio Equipment Directive 2014/53/EU. The full text of
the declaration of conformity can be obtained from
the manufacturer or the local Phonak representative
whose address can be taken from the list on
http://www.phonak.com/us/en/certicates (worldwide
locations).
6. Compliance information
Australia/New Zealand:
Indicates a device’s compliance with applicable
Radio Spectrum Management’s (RSM) and
Australian Communications and Media Authority
(ACMA) regulatory arrangements for the legal sale
in New Zealand and Australia.
The compliance label R-NZ is for radio products
supplied in the New Zealand market under
conformity level A1.

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The following model is certied under:
Phonak RemoteControl
USA FCC ID: KWC-RC1
Canada IC: 2262A-RC1
Notice 1:
This device complies with Part 15 of the FCC Rules and
with RSS-210 of Industry Canada. Operation is subject
to the following two conditions:
1) this device may not cause harmful interference, and
2) this device must accept any interference received,
including interference that may cause undesired
operation.
Notice 2:
Changes or modications made to this RemoteControl
not expressly approved by Phonak may void the FCC
authorization to operate this device.
Notice 3:
This device has been tested and found to comply with
the limits for a Class B digital device, pursuant to Part
15 of the FCC Rules and ICES-003 of Industry Canada.

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These limits are designed to provide reasonable
protection against harmful interference in a residential
installation. This device generates, uses and can radiate
radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there is
no guarantee that interference will not occur in a
particular installation. If this device does cause harmful
interference to radio or television reception, which can
be determined by turning the equipment o and on, the
user is encouraged to try to correct the interference by
one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the device
and receiver.
• Connect the device into an outlet on a circuit
dierent from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV
technician for help.

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Notice 4:
Japanese Radio Law and Japanese
Telecommunications Business Law Compliance
This device is granted pursuant to the Japanese Radio Law
(電波法) and the Japanese Telecommunications Business
Law (電気通信事業法). This device should not be
modied (otherwise the granted designation number will
become invalid).
R018-190129
Antenna type
Operation frequency
Modulation
Radiated power
Bluetooth®
Range
Bluetooth
Proles supported
Monopole antenna
2.4 GHz – 2.48 GHz
GFSK
< 2.8mW
~1m
4.2
BLE (GATT)
Radio information of your wireless device

20
Compliance with emission and immunity standards
Emission standards EN 60601–1-2:2015
IEC 60601–1-2:2014
EN 55011:2009+A1
CISPR11:2009/AMD1:2010
CISPR22:1997
CISPR32:2012
ISO 7637-2:2011
CISPR25:2016
EN 55025:2017