Sony SmartBand Talk SWR30 Operating instructions

Troubleshooting
SmartBand Talk
SWR30

Contents
The SmartBand Talk doesn't seem to charge...............................3
I can’t set up my SmartBand Talk to work with my Android™
device............................................................................................ 3
My SmartBand Talk disconnects from my Android™ device....... 4
I can't use Google voice search.................................................... 4
I cannot create a voice bookmark.................................................5
I don't receive alarm notifications................................................ 5
Data about my activities is not updated in the Lifelog
application.....................................................................................5
I don't receive any location data...................................................5
2

The SmartBand Talk doesn't seem to
charge
•Make sure the battery charge status icon appears on the display of your
SmartBand Talk. If it’s not visible, then your battery is not charging.
•Charge the SmartBand Talk using another USB cable, or charge the SmartBand
Talk from the USB port of a computer, to rule out whether there is something
wrong with the cable or the charger.
I can’t set up my SmartBand Talk to
work with my Android™ device
•Make sure that your SmartBand Talk is charged and turned on.
•Make sure that the software version of your Android™ device is Android™ 4.4 or
later and that your Android™ device supports the Bluetooth ®version 3.0.
•Make sure that you have installed the latest version of the SmartBand Talk
application on the Android™ device, and then pair and connect your SmartBand
Talk with your Android™ device.
•Drag down the status bar at the top of the screen to open the Notification panel,
then check that is visible. If is visible, you are already connected.
•If there is still no connection, reset your SmartBand Talk and then try setting it up
again to work with your Android™ device.
To perform a factory data reset
1Turn o your SmartBand Talk.
2Press and hold down both the power key and the volume up and down keys
simultaneously until you feel three short vibrations followed by one longer
vibration, then release the keys.
You need to pair the SmartBand Talk with your Android™ device again.
To set up your SmartBand Talk using NFC
3

1Make sure that your SmartBand Talk has been charged for at least 30
minutes.
2Make sure that the NFC function is turned on and that the screen is active
and unlocked.
3Place the Android™ device over your SmartBand Talk so that the NFC area
of each device touches the other. appears briefly in the status bar and
permanently in the Notification panel when a connection with the
SmartBand Talk is active.
You can set up your SmartBand Talk using NFC even when the SmartBand Talk is turned
o.
You can drag down the status bar to open the Notification panel and get quick access to
the SmartBand application and the Lifelog application.
To set up your SmartBand Talk using Bluetooth®
1Make sure that your SmartBand Talk has been charged for at least 30
minutes.
2Android™ device: Make sure that you have installed or updated the
SmartBand Talk application to the latest version.
3Turn on your SmartBand Talk.
4Android™ device: Turn on the Bluetooth® function, then scan for Bluetooth®
devices and select SWR30 in the list of available devices.
5Android™ device: Follow the instructions that appear on the screen.
appears briefly in the status bar and permanently in the Notification panel
when a connection with the SmartBand Talk is active.
You can drag down the status bar to open the Notification panel and get quick access to
the SmartBand application and the Lifelog application.
My SmartBand Talk disconnects from
my Android™ device
•Charge your SmartBand Talk.
•Charge your Android™ device.
•Make sure that your SmartBand Talk is not too far away from your Android™
device.
•Reconnect your SmartBand Talk with your Android™ device using NFC.
To reconnect your SmartBand Talk using NFC
1Android™ device: Make sure that the NFC function is turned on and that the
screen is active and unlocked.
2Place the Android™ device over your SmartBand Talk so that the NFC
detection area of each device touches the other. appears briefly in the
status bar and permanently in the Notification panel when a connection with
the SmartBand Talk is active.
You can drag down the status bar to open the Notification panel and get quick access to
the SmartBand Talk application and the Lifelog application.
I can't use Google voice search
•Make sure that you are signed in with a Google account and the Google Now
application is active in your Android™ device.
4

•Make sure that the system language of your Android™ device and the default
primary voice search language are both set to English.
•Make sure that you have installed or updated the Google voice search application
to the latest version in your Android™ device.
•Make sure that you have turned on the hands-free function for Bluetooth® devices
in your Android™ device and no other Bluetooth® device that uses the microphone
is connected to the same Android™ device as your SmartBand Talk.
•Make sure that your SmartBand Talk is connected to your Android™ device.
•Restart your SmartBand Talk and your Android™ device.
To turn on the hands-free function for Bluetooth® devices in your Android™
device
1From the main application screen of your Android™ device, find and tap
Google Settings > Search & Now > Voice > Hands-free.
2Drag the slider beside For Bluetooth devices to the right.
.
I cannot create a voice bookmark
Recording audio to create Life bookmarks is no longer supported by your device.
The voice bookmark functionality was removed in a software update for the Lifelog
application.
I don't receive alarm notifications
•The alarm notification function only works when your SmartBand Talk is
connected to an Xperia™ device.
Data about my activities is not
updated in the Lifelog application
•Make sure that you wear the SmartBand Talk on your dominant wrist when
collecting data.
•Make sure that you have an active Internet connection to ensure the successful
synchronisation of data between your SmartBand Talk and the Lifelog application
on your Android™ device. Also, remember that your SmartBand Talk doesn’t store
data when its memory is full.
I don't receive any location data
•Make sure that your Android™ device has an active Internet connection.
•Make sure that you have enabled location services, GPS satellites and Google's
location service on your Android™ device.
5