Sony CLIE PEG-NX73V Instruction Manual

© 2003 Sony Corporation
4-675-251-11 (1)
Personal Entertainment Organizer
PEG-NX80V
PEG-NX73V
Trouble-
shooting
Q&A
Frequently Asked Questions
Troubleshooting
• My CLIÉ handheld does not
work properly
• Error messages
• I cannot enter text properly
• I forgot my password
• I cannot perform the HotSync®
operation
• I cannot beam data
• I cannot exchange data using
the Bluetooth™ function
• I cannot make a backup
• I cannot connect to the Internet
• The contents of websites cannot
be displayed
(NetFront v3.0 for CLIE)
• I cannot use e-mail (CLIE Mail)
• Problems with Image Upload
Utility
• Problems with image files/
movies
• I cannot play music
(Audio Player)
• Problems with Sound Utility/
Sound Converter 2
• I cannot use “Memory Stick”
media or CF memory card
• I cannot transfer data
• Problems with CLIE Launcher
• How to operate basic
applications (PIM)
Customer Support and
Customer Registration

2
Frequently Asked Questions
Tips
• You may be able to solve the following problems by restarting your CLIÉ handheld.
bFor details on how to restart, refer to “Basic operations of your CLIÉ™ handheld: Restarting
your CLIÉ handheld” in the “Read This First (Operating Instructions).”
• The “CLIÉ Application Manual” is installed on your computer when you install the Palm™
Desktop for CLIÉ software.
I cannot turn on my CLIÉ handheld
• Is the POWER/HOLD switch of your CLIÉ handheld in the HOLD mode?
Your CLIÉ handheld does not work when the POWER/HOLD switch is in
the HOLD mode. Make sure you release the HOLD mode.
• Has the battery power of your CLIÉ handheld run out?
Place your CLIÉ handheld in the cradle connected to the AC power adapter,
then allow it to charge for a few minutes before turning it on. If it turns on,
continue charging for approximately four hours and then perform a soft
reset.
My CLIÉ handheld does not respond
Is the POWER/HOLD switch of your CLIÉ handheld in the HOLD mode?
Your CLIÉ handheld does not work when the POWER/HOLD switch is in the
HOLD mode. Make sure you release the HOLD mode.
I cannot perform the HotSync®operation
Check the following:
• Your CLIÉ handheld is placed in the cradle properly.
• The USB cable of the cradle is directly connected to a computer’s USB port.
Do not use a USB hub.
• The Palm™ Desktop for CLIÉ software is installed on your computer.
• If you are using Windows 2000 Professional or Windows XP*, log in as an
“Administrator.”
* In this manual, Windows XP Home Edition and Windows XP Professional
are referred to as Windows XP.

3
Frequently Asked Questions
I cannot perform the HotSync®operation
• Is the HotSync icon displayed in the task tray at the bottom right of your
computer screen?
If not, click Start, select Programs (for Windows XP, select All
Programs), Sony Handheld, and click HotSync Manager to start the
HotSync Manager.
•IsLocal USB from the shortcut menu selected? (You can display this by
clicking the HotSync icon.)
• Is the USB port active?
“Memory Stick” media or CF memory card is not
recognized
• Remove the “Memory Stick” media or CF memory card and try inserting it
again.
• Wipe the terminal of the “Memory Stick” media with a soft cloth, such as a
cotton pad.
• You cannot use “Memory Stick” media or CF memory card that has been
formatted in a device other than your CLIÉ handheld.
• When the battery of your CLIÉ handheld is running low, data on “Memory
Stick” media or CF memory card may not be displayed. Recharge the battery
of your CLIÉ handheld.
Peripheral devices and CF compatible network cards are
not recognized
• Check that the remaining battery supply is sufficient.
• After turning off your CLIÉ handheld, remove the peripheral device and
reconnect it.
• For the latest information on peripheral devices supported by your CLIÉ
handheld, refer to the URL shown on the back cover of this manual.
Playing music: The MP3 files cannot be read or played
• Check that the MP3 files are copied in the Palm/Programs/MSAUDIO
folder on the “Memory Stick” media.
• Check that the file format is supported by your CLIÉ handheld.
bFor details on file formats supported by your CLIÉ handheld, refer to “Audio
Player” in the “CLIÉ Application Manual” installed on your computer.
Continued on next page
• • • • • • • • • • • • • • • • • • • •

4
If your problem still persists, then proceed to the next page.
Playing music: SonicStage does not recognize the CLIÉ
handheld even when it is placed in the cradle
• Set to the music transfer mode.
bFor details, refer to “Audio Player” in the “CLIÉ Application Manual” installed
on your computer.
• Disconnect your CLIÉ handheld from the cradle, and place it in the cradle
again. If the problem still persists, restart the computer.
I cannot connect to the Internet using a Wireless LAN card
• Check that the Wireless LAN card is recognized properly by your CLIÉ
handheld.
• Check that the correct settings are made under Network Preferences on
your CLIÉ handheld.
• Check that the correct network settings are made for the target device
(access point).
bFor details, refer to the manual of each network card or target device.
I cannot connect to the Internet
• Follow the steps mentioned in “Customizing your CLIÉ™ handheld
(Preferences): Changing the Network preferences” in the “Handbook” and
check the settings of Network Preferences.
• Check the connection between your CLIÉ handheld and network card.
•NetFront v3.0 for CLIE may not be able to display certain websites
designed for your computer’s browser software.
bFor details, refer to the “CLIÉ Application Manual” installed on your computer.
I cannot send or receive e-mail messages
• Follow the steps described in “CLIE Mail” in the “CLIÉ Applications
Manual” installed on your computer. Check that the settings of mail server,
user name, and password are correct.
• If you cannot send an e-mail message, check the destination e-mail address.

5
Troubleshooting
Contents of Troubleshooting
Symptoms Page
My CLIÉ handheld does not work properly
I cannot turn on my CLIÉ handheld Page 14
The screen is not displayed even though the POWER LED is
on
Page 14
My CLIÉ handheld does not respond Page 14
My CLIÉ handheld keeps turning itself off Page 15
My CLIÉ handheld does not produce any sounds Page 15
The backlight does not turn on when I adjust the brightness
level
Page 16
The LCD display cannot be viewed properly Page 16
Applications do not operate properly after a soft reset is
performed
Page 17
I cannot use the Jog Dial™ navigator Page 17
Error messages
An error message is displayed repeatedly Page 17
The message “Invalid process” is displayed when starting an
application
Page 17
An error message indicating insufficient memory is displayed Page 18
The HotSync®operation does not start and a message is
displayed on the screen
Page 18
An error message saying there is insufficient memory appears
while receiving data using the IR port or the Bluetooth™
communication (for Bluetooth™ built-in models only)
Page 19
I cannot enter text properly
My CLIÉ handheld activates a wrong feature when I tap a
button or screen icon
Page 20
I cannot display the menu when I tap the Menu icon Page 20
Continued on next page
• • • • • • • • • • • • • • • • • • • •

6
Contents of Troubleshooting (Continued)
Symptoms Page
I need help using the hardware keyboard Page 20
Numbers or symbols are entered when pressing the alphabet
keys on the hardware keyboard
Page 20
My CLIÉ handheld does not recognize handwritten characters
(when using Graffiti®writing system)
Page 20
My CLIÉ handheld does not recognize handwritten characters
(when using Decuma Input system)
Page 21
I forgot my password
I forgot my password and my CLIÉ handheld is locked Page 21
I forgot my password and my CLIÉ handheld is not locked Page 22
I cannot perform the HotSync®operation
Verify the following first Page 22
I cannot start the HotSync®operation by pressing the
HotSync button on the cradle
Page 24
I cannot cancel the HotSync®operation midway Page 24
It takes a long time to complete the HotSync®operation Page 24
Data cannot be synchronized with some applications when the
HotSync®operation is performed
Page 24
I cannot back up some data using the HotSync®operation Page 25
The Palm™ Desktop for CLIÉ software does not start or
cannot be selected from the menu
Page 26
The HotSync Manager does not start (The HotSync icon
is not displayed at the bottom right of my computer screen)
Page 26
The mail software on my computer starts automatically when
starting the HotSync®operation
Page 26
I cannot perform the HotSync®operation via a modem Page 26
I cannot perform the IR HotSync®operation Page 28
If you still cannot perform the HotSync®operation Page 29

7
Troubleshooting
Symptoms Page
I cannot beam data
Verify the following first Page 31
An error message is displayed indicating insufficient memory
when I receive data via beaming
Page 31
I cannot exchange data using the Bluetooth™ function
(for Bluetooth™ built-in models only)
Page 32
I cannot make a backup
I cannot make a backup of some data on my computer with the
HotSync®operation
Page 32
I cannot connect to the Internet
I cannot connect to the Internet Page 33
I cannot connect to the Internet using a Wireless LAN card Page 33
The message “Modem cannot be found” is displayed Page 33
The message “Incorrect setting” or “Certification is invalid”
is displayed
Page 33
The contents of websites cannot be displayed
(NetFront v3.0 for CLIE)
Images are not displayed Page 34
All or some website contents are not displayed Page 34
It takes too long to download the contents of a website Page 34
I cannot access a certain website Page 35
I cannot use e-mail (CLIE Mail)
I cannot send or receive e-mail messages
I cannot send or receive e-mail messages Page 36
The message “Account is invalid” or “Incorrect password” is
displayed
Page 36
I cannot synchronize the data between CLIE Mail and
e-mail software, such as Outlook Express, on my computer
Page 37
Continued on next page
• • • • • • • • • • • • • • • • • • • •

8
Contents of Troubleshooting (Continued)
Symptoms Page
Other problems
I receive e-mail messages from Mailer Daemon Page 37
I cannot synchronize the mail data with the e-mail software on
my computer
Page 37
Problems with Image Upload Utility
(For customers in Europe only)
I cannot send e-mail messages transferred to the computer via
the HotSync®operation
Page 38
I received an e-mail message from Sony Style Imaging when
I sent an e-mail transferred from my CLIÉ handheld to my
computer via the HotSync®operation. The message said,
“The attached file is in rich text format which is not
supported. Please change e-mail application settings of your
computer to send e-mail as unformatted text.”
Page 38
I received an e-mail message from Sony Style Imaging when
I sent the e-mail transferred from my CLIÉ handheld to my
computer via the HotSync®operation. The message said,
“The encoding of the attached file is not supported. Please set
the e-mail application encoding of your computer to Base64.”
Page 39
The registration confirmation mail from Sony Style Imaging
has not arrived yet
Page 39
I cannot send an e-mail message; transmission has been
interrupted by an error
Page 39
Problems with image files/movies
A vertical band appears on the LCD display Page 40
I cannot use some features with MPEG Movie format files Page 40
I cannot change the title in Movie Player format files Page 40
I cannot play music (Audio Player)
Playing music
There is no sound Page 41

9
Troubleshooting
Symptoms Page
The sound is too low Page 41
The sound is not clear Page 41
I cannot play music while other applications are running Page 41
The sound becomes distorted Page 42
The sound only comes from one side Page 42
The names of music files on the “Memory Stick” media are
not displayed when I start Audio Player
Page 42
I cannot play the music once I have reached the playback limit Page 42
MP3 files cannot be read or played Page 43
The next track cannot be found Page 43
The sound stops suddenly Page 43
I cannot operate my CLIÉ handheld with the audio remote
control
Page 43
Connecting to the computer
SonicStage does not recognize my CLIÉ handheld even
when it is placed in the cradle
Page 44
The connection suddenly gets disconnected Page 44
The number of songs that can be sent is not enough Page 44
After I connect to the computer, the drive is recognized but
the contents cannot be found
Page 45
Operation becomes unstable when connected to my computer Page 45
The error message “Unsafe Removal of Device” is suddenly
displayed on my computer screen
Page 45
Other problems
My CLIÉ handheld does not produce any sound Page 45
“Memory Stick” media cannot be inserted Page 45
“Memory Stick” media used with other devices cannot be
used with my CLIÉ handheld
Page 46
Continued on next page
• • • • • • • • • • • • • • • • • • • •

10
Contents of Troubleshooting (Continued)
Symptoms Page
I cannot operate my CLIÉ handheld for a while after
“Memory Stick” media is inserted into the slot
Page 46
Problems with Sound Utility/Sound Converter 2
I cannot transfer audio data to my CLIÉ handheld Page 46
I cannot use “Memory Stick” media or CF memory card
I cannot copy/move data between “Memory Stick” media or
CF memory card, and my CLIÉ handheld
Page 48
I cannot start an application on “Memory Stick” media or CF
memory card
Page 48
My CLIÉ handheld cannot read data on “Memory Stick”
media or CF memory card
Page 49
My CLIÉ handheld does not recognize “Memory Stick”
media or CF memory card, or an error occurs
Page 49
I cannot transfer data
I cannot transfer image files or movie files from my computer
to my CLIÉ handheld
Page 50
I cannot save a beamed or exchanged image file under a
different file name
Page 50
Problems with CLIE Launcher
I cannot drag and drop in CLIE Launcher Page 50
I cannot start CLIE Launcher Page 51
The applications stored on “Memory Stick” media or CF
memory card are not displayed
Page 51
The CLIE Launcher groups and the categories of the Palm
OS®standard screen are different
Page 51